Toshiba P200 Manual

Satellite P200/Satellite Pro P200 9-3Troubleshooting
Hardware and system checklist
This section discusses problems caused by your computer’s hardware or 
attached peripherals. Basic problems may occur in the following areas:SoftwareThe problems may be caused by your software. If 
you cannot load a software package, the media 
may be damaged or the program might be 
corrupted. Try loading another copy of the 
software.
If an error message appears while you are using a 
software package, check the software...

9-4               Satellite P200/Satellite Pro P200Troubleshooting
System start-up
When the computer does not start properly, check the following items:
■Self Test
■Power Sources
■Power-on Password
Self test
When the computer starts up, the self test will be run automatically, and the 
following will be displayed:
This message remains on the screen for a few seconds.
If the self test is successful, the computer tries to load the operating system 
based around how the Boot Priority option is set within...

Satellite P200/Satellite Pro P200 9-5Troubleshooting
Power
When the computer is not plugged into an AC outlet, the battery pack is the 
primary power source. However, your computer has a number of other 
power resources, including an intelligent power supply and Real Time Clock 
battery. These resources are interrelated and any one could affect apparent 
power problems. This section provides check lists for AC power and the 
battery. If you cannot resolve a problem after following them, the cause 
could...

9-6               Satellite P200/Satellite Pro P200Troubleshooting
Battery
If you suspect a problem with the battery, check the DC IN indicator as well 
as the indicators for the battery. For information on indicators and battery 
operation see Chapter 6, Power and Power-Up Modes.
Problem Procedure
Battery doesnt power 
the computer.The battery may be discharged. Connect the AC 
power cord to charge the battery.
Battery doesnt charge 
when the AC power 
cord is attached. 
(Battery indicator does 
not...

Satellite P200/Satellite Pro P200 9-7Troubleshooting
Keyboard
Keyboard problems can be caused by your setup configuration. For more 
information refer to Chapter 5, The Keyboard.
LCD panel
Problem Procedure
Some letter keys 
produce numbers. Check that the numeric keypad overlay is not 
selected. Press Fn + F10 and try typing again.
Output to screen is 
garbled.Make sure the software you are using is not 
remapping the keyboard. Remapping involves 
reassigning the meaning of each key. See your 
softwares...

9-8               Satellite P200/Satellite Pro P200Troubleshooting
Hard disk drive
Password
i.LINK (IEEE1394)
Problem Procedure
Computer does not 
boot from hard drive.Insert a system disk and reboot.
There may be a problem with your operating 
system files. Refer to your operating system 
documentation.
Slow performance Your files may be fragmented. Run SCANDISK 
and defragmenter to check the condition of your 
files and disk. Refer to your operating system 
documentation or online HELP for information...

Satellite P200/Satellite Pro P200 9-9Troubleshooting
Wireless LAN
If the following procedures do not restore LAN access, consult your LAN 
administrator. For more information on wireless communication, refer to 
Chapter 4, Operating Basics.
Monitor
Refer also to Chapter 8, Optional Devices, and to your monitor’s 
documentation.
Problem Procedure
Cannot access Wireless 
LANMake sure the computers wireless 
communication switch is set to on.
Use the ConfigFree program that comes pre-
installed in your...

9-10               Satellite P200/Satellite Pro P200Troubleshooting
Sound system
Pointing device
If you are using a USB mouse, also refer to the USB section in this chapter 
and to your mouse documentation.
TouchPad/Dual Mode Pad
Problem Procedure
No sound is heard Adjust the volume control dial.
Check the software volume settings.
If appropriate, make sure the headphone 
connection is secure. Check Windows Device 
Manager and ensure the sound function is 
enabled and that settings for I/O address,...

Satellite P200/Satellite Pro P200 9-11Troubleshooting
USB mouse
USB
Refer also to your USB device’s documentation.
Problem Procedure
On-screen pointer does 
not respond to mouse 
movementThe system might be busy. If the pointer is shaped 
as an hourglass, wait for it to resume its normal 
shape and try again to move it.
Make sure the mouse is properly connected to the 
USB port.
Double-clicking does 
not workTry changing the double-click speed setting in the 
mouse control utility.
1. Open the Control...

9-12               Satellite P200/Satellite Pro P200Troubleshooting
TV output signal
LAN
Sleep/Hibernation
Problem Procedure
Display on TV is poor Make sure the TV type is correct for your area: 
NTSC (US) or PAL (Europe).
No  display  Try adjusting the contrast and brightness controls 
on the external monitor.
Press hotkeys Fn + F5 to change the display. 
Refer to Chapter 5, The Keyboard.
If problems persist, contact your dealer.
If you turn the computer off in Sleep Mode while the display is on a TV,...