Toshiba Encore 8 User Manual

							101If Something Goes Wrong
Wireless networking problems
❖Verify that the Service Set Identifier (SSID), or network 
name, is correct - i.e., that it matches the SSID assigned 
to the access point you are attempting to connect 
through. SSIDs are case-sensitive. 
❖Check the Windows
® Control Panel's Device Manager to 
verify that the Wi-Fi® adapter is recognized by the 
Windows® operating system, and that the driver is 
loaded. To access the Device Manager, swipe in from the 
right edge of the screen. When the Windows
® charms 
appear touch the 
Search ( ) charm, and then type 
Control Panel. Touch Control Panel, and then select 
System and Security, and then System. Launch the 
Device Manager and carefully note any error messages - 
these will be very helpful if you should confer with a 
support technician at a later time.
To enable/disable the wireless antenna, use the Airplane 
mode switch located under Networks, see “Setting up for 
communications” on page 80.
❖Use IPCONFIG to verify that the device has a useful IP 
address - one other than the private address of 
169.254.xxx.xxx assigned by Windows
®.
1Swipe in from the right edge of the screen. When the 
Windows
® charms appear, touch the Search () 
charm. Then touch the Search field, and begin 
typing 
Cmd.
2Touch 
Command Prompt.
3Enter 
IPCONFIG/ALL, and then press ENTER.
The IP address for each active network adapter will be 
displayed.
❖If you have enabled any security provisions (closed 
system, MAC address filtering, Wired Equivalent Privacy 
[WEP], etc.), check the access point vendor's Web site 
for recent firmware upgrades. Problems with WEP keys, 
in particular, are frequently addressed in new firmware 
releases.
NOTE 
						

							102If Something Goes Wrong
Develop good computing habits
Develop good computing habits
Save your work frequently.
You can never predict when your device will lock, forcing you 
to close a program and lose unsaved changes. Many 
software programs build in an automatic backup, but you 
should not rely solely on this feature. Save your work! See 
“Computing tips” on page 59 for instructions.
On a regular basis, back up the information stored 
on your internal storage drive.
Use Windows
® to back up files, or the entire device, to an 
external hard disk. Here are some ways you can do this:
❖Use the Windows
® operating system to back up files or 
your entire device to an external hard disk.
❖Copy files to a rewritable external storage device.
❖Connect your device to the office network and copy files 
to your network partition.
Some people use a combination of these methods, backing 
up all files weekly and copying critical files to external media 
on a daily basis.
If you have installed your own programs, you should back up 
these programs as well as your data files. If something goes 
wrong that requires you to reformat your internal storage 
drive and start again, reloading all your programs and data 
files from a backup source will save time.
Read the documentation.
It is very difficult to provide a fail-safe set of steps you can 
follow every time you experience a problem with the device. 
Your ability to solve problems will improve as you learn about 
how the device and its software work together.
Get familiar with all of the documentation provided with your 
device, as well as the information that may come with the 
programs and devices you purchase.
Your local computer store or book store sells a variety of 
self-help books you can use to supplement the information 
in the manuals. 
						

							103If Something Goes Wrong
Develop good computing habits
Data and system configuration backup in the 
Windows® operating system
The Windows® operating system offers some easy-to-use 
features for backing up your Windows® settings and your 
data - documents and other important files. Take advantage 
of these features to protect yourself from much more difficult 
and time-consuming restoration procedures, and to 
safeguard your valuable data from loss.
Saving system configuration with restore 
points
The System Restore feature of the Windows® operating 
system quickly creates restore points - ‘snapshots’ of your 
Windows
® operating system configuration - and saves them 
for later recall. If you experience problems after installing 
some new hardware or software, you can easily select a 
previously established Control Point to ‘turn back the clock,’ 
restoring the Windows
® operating system to the state it was 
in just prior to the installation. This is much easier and more 
effective than uninstalling the hardware or software, which 
often leaves behind unwanted files and settings. It is also 
easy to undo a restore point selection, if you change your 
mind.
Follow these steps to create a restore point using the 
System Restore utility:
1Swipe in from the right edge of the screen. When the 
Windows
® charms appear, touch the Search ( ) charm. 
Then touch the Search field, and type 
Control. Touch 
Control Panel in the list that appears.
2Touch 
System and Security, and then System.
3In the left pane, touch 
System Protection.
The System Protection tab of the System Properties 
window appears.
4Touch 
Configure.
5Under 
Restore settings select Turn on System 
Protection
.
6Touch 
OK.
7Touch 
Create. 
						

							104If Something Goes Wrong
Develop good computing habits
8Touch the input field, and enter a name that is 
descriptive enough to be easily understood in the future, 
such as “Before installing Brand X Accounting app.” 
Then touch 
Create.
The Windows
® operating system creates the restore 
point, automatically stamps it with the current date and 
time, and displays a message that the restore point was 
successfully created. 
9Touch 
Close.
Then, at a later time, you can re-establish your Windows
® 
configuration using the saved restore point. To do this:
1Swipe in from the right edge of the screen. When the 
Windows
® charms appear, touch the Search ( ) charm. 
Then touch the Search field, and type 
Control. Touch 
Control Panel in the list that appears.
2Touch 
System and Security, and then System.
3In the left pane, touch 
System Protection.
The System Protection tab of the System Properties 
window appears.
4Touch 
System Restore...
5Touch Next.
6Touch the Restore point you want to use, and then touch 
Next.
The time stamp and description of each Restore point is 
displayed.
At this point you can touch “Scan for affected programs” 
to determine what the impact of using the chosen 
Restore Point will be.
7Verify that the Restore point you chose is the correct 
one. If it is not, touch 
Back to return to the previous 
step.
8Close all programs and save all open files.
9Touch 
Finish, and then Ye s to begin the system restore.
Yo u r  W i n d o w s
® operating system configuration will now 
be restored to the state it was in when the chosen 
restore point was created, and then the device will be 
automatically restarted.
NOTE 
						

							105If Something Goes Wrong
Develop good computing habits
Backing up your data or your entire device 
with the Windows® operating system
The most valuable component of your device system is the 
data you create and store on its internal storage drive. Since 
problems with either hardware or software can make the 
data inaccessible or even destroy it, the next most valuable 
component of your device system may be a recent backup 
of your data.
Fortunately, the Windows
® operating system offers a 
convenient way to back up your device or just your 
important files to or hard drives. An external hard drive is 
recommended in case the internal storage drive fails. No 
additional software is required.
Follow these steps to back up your device or files to external 
media, or a storage drive:
You cannot back up the device while running on battery 
power. Connect the USB/AC adaptor before continuing.
1Swipe in from the right edge of the screen. When the 
Windows
® charms appear, touch the Search ( ) charm. 
Then touch the Search field, and type 
Control. Touch 
Control Panel in the list that appears.
2Touch 
Save backup copies of your files with File 
History
 under the System and Security heading. 
Follow the on-screen instructions to back up your files.
For additional Help, launch the Windows
® Help and Support 
screen, and search for “back up files,” see “The Windows® 
operating system can help you” on page 93.
General tips for installing hardware and 
software
Here are a few tips to help ensure safe and easy installation 
of new hardware (printers, pointing devices, external hard 
drives, scanners, etc.) and software (applications like 
Microsoft
® Office and Adobe® Photoshop®, or utility software 
such as special toolbars for your web browser). 
❖Create a restore point (refer to “Saving system 
configuration with restore points” on page 103). Before 
installing anything, use the System Restore utility to set 
a restore point (see the section titled restore points). If 
anything goes wrong, you will then be able to easily 
NOTE 
						

							106If Something Goes Wrong
Develop good computing habits
restore the Windows® operating system to the state it 
was in prior to the installation, undoing any changes that 
the installation process introduced.
❖Back up your critical data (see “Backing up your data or 
your entire device with the Windows® operating system” 
on page 105).
❖Have your back up media on hand in case you need any 
files from them. 
❖Do not guess - follow directions carefully! It is often 
necessary to run an installation utility first - before 
connecting a new hardware item to the device. If the 
device is connected first, it may be very difficult to 
complete the installation successfully. Always carefully 
follow the installation instructions that accompany the 
hardware or software.
❖Restart the Windows
® operating system. Always restart 
the Windows® operating system after each installation, 
even if the installation utility does not prompt you to do 
so. This will ensure that the installation is completed, 
and will clean up anything that the installation utility left 
behind.
❖Do one installation at a time. If you have several new 
items to add to your device system, install just one at a 
time, creating restore points immediately before each 
successive installation. This will make it much easier to 
determine the origin of any new problems. For best 
results, follow this sequence:
1Back up critical data.
2Create a restore point.
3Install one item of hardware or software.
4Restart the Windows
® operating system.
5Use the new hardware or software for a while, noting 
any new problems. Make sure that your critical 
applications (email, business applications, etc.) are 
working correctly, and verify that important devices 
are still functioning.
6For each additional hardware or software item, 
repeat these steps, starting at step 1 if any of your 
critical data has changed, or starting at step 2 if no 
critical data has changed. 
						

							107If Something Goes Wrong
If you need further assistance
If you need further assistance
If you have followed the recommendations in this chapter 
and are still having problems, you may need additional 
technical assistance. 
Since some problems may be related to the operating 
system or the program you are using, it is important to 
investigate all sources.
❖Review the troubleshooting information in your operating 
system documentation.
❖If the problem occurs while you are running a program, 
consult the program’s documentation for 
troubleshooting suggestions. Contact the software 
company’s technical support group for their assistance.
❖Consult the dealer from whom you purchased your 
device and/or program. Your dealer is your best source 
for current information.
For the detailed specifications for your device, visit 
support.toshiba.com. 
Contacting Toshiba
Toshiba’s Technical Support Web site
For technical support, or to stay current on the most recent 
software and hardware options for your device, and for other 
product information, be sure to regularly check the Toshiba 
We b  s i t e  a t support.toshiba.com.
Other Toshiba Internet Web sites
toshiba.comWorldwide Toshiba corporate site
us.toshiba.comMarketing and product information in the 
USA
accessories.toshiba.comAccessories information in the USA
www.toshiba.caCanada
www.toshiba-Europe.comEurope
www.toshiba.co.jp/index.htmJapan
latin.toshiba.comMexico and all of Latin America
acclaim.toshiba.comToshiba USA Self-Service support web 
site
laptopforums.toshiba.comCommunity discussion forums for 
Toshiba laptop users 
						

							108If Something Goes Wrong
Toshiba’s worldwide offices
Toshiba’s worldwide offices
For more information on additional Toshiba worldwide 
locations, please visit: www.toshiba.co.jp/index.htm.
Australia
Toshiba (Australia) Pty. Limited
84-92 Talavera Road
North Ryde NSW 2113
Sydney
Australia
Canada
Toshiba Canada Ltd.
191 McNabb Street
Markham, Ontario
L3R - 8H2
Canada
France
Toshiba Systèmes (France) S.A.
7, Rue Ampère; B. P. 131
92800 Puteaux Cédex
France
Germany
Toshiba Europe GmbH
Leibnizstraße 2
D-93055 Regensburg
Germany
Italy
Centro Direzionale Colleoni
Palazzo Perseo
Via Paracelso 10
20041, Agrate Brianza
Milano, Italy
Japan
Toshiba Corporation, PCO-IO
1-1, Shibaura 1-Chome
Minato-Ku, Tokyo, 105-8001
Japan
Latin America and Caribbean
Toshiba America Information 
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States
Mexico
Toshiba de México S.A. de C.V.
Sierra Candela No.111, 6to. Piso 
Col. Lomas de Chapultepec.
CP 11000 Mexico, DF.
Spain
Toshiba Information Systems 
(España) S.A.
Parque Empresarial San Fernando
Edificio Europa, 1a Planta 
Escalera A
28831 (Madrid) San Fernando de 
Henares
Spain
United Kingdom
Toshiba Information Systems 
(U.K) Ltd.
Toshiba Court
Weybridge Business Park 
Addlestone Road
Weybridge, Surrey KT15 2UL
United Kingdom
United States
Toshiba America Information 
Systems, Inc.
9740 Irvine Boulevard
Irvine, California 92618
United States
The Rest of Europe
Toshiba Europe (I.E.) GmbH
Hammfelddamm 8
D-4-1460 Neuss
Germany 
						

							109
5.375 x 8.375 ver 2.3
Appendix A
Power Cord/Cable 
Connectors
Your device ships with the correct power supply for the 
country of purchase. This appendix shows the shapes of the 
typical AC power cord/cable connectors for various parts of 
the world.
USA
UL approved
Canada
CSA approved
United Kingdom
BS approved
Europe
VDA approved
NEMKO approved
Australia
AS approved 
						

							110
Glossary
TECHNICAL NOTE: Some features defined in this 
glossary may not be available on your device.
Acronyms
The following acronyms may appear in this User’s Guide.
AC Alternating Current
AppsApplications
BIOS Basic Input/Output System
BD-ROMBlu-ray Disc Read-Only Memory
bps bits per second
CDCompact Disc
CD-ROMCompact Disc Read-Only Memory
CD-RW Compact Disc Rewrite Memory
CMOS Complementary Metal-Oxide Semiconductor
CPU Central Processing Unit
DC Direct Current
DMA Direct Memory Access
DIMM Dual Inline Memory Module