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Toshiba Encore 2 Instruction Manual

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    							101If Something Goes Wrong
    If you need further assistance
    4Restart the Windows® operating system.
    5Use the new hardware or software for a while, noting 
    any new problems. Make sure that your critical 
    applications (email, business applications, etc.) are 
    working correctly, and verify that important devices 
    are still functioning.
    6For each additional hardware or software item, 
    repeat these steps, starting at step 1 if any of your 
    critical data has changed, or starting at step 2 if no 
    critical data has changed.
    If you need further assistance
    If you have followed the recommendations in this chapter 
    and are still having problems, you may need additional 
    technical assistance. 
    Since some problems may be related to the operating 
    system or the program you are using, it is important to 
    investigate all sources.
    ❖Review the troubleshooting information in your operating 
    system documentation.
    ❖If the problem occurs while you are running a program, 
    consult the program’s documentation for 
    troubleshooting suggestions. Contact the software 
    company’s technical support group for their assistance.
    ❖Consult the dealer from whom you purchased your 
    device and/or program. Your dealer is your best source 
    for current information.
    For the detailed specifications for your device, visit 
    support.toshiba.com. 
    Contacting Toshiba
    Toshiba’s Technical Support Web site
    For technical support, or to stay current on the most recent 
    software and hardware options for your device, and for other 
    product information, be sure to regularly check the Toshiba 
    We b  s i t e  a t support.toshiba.com. 
    						
    							102If Something Goes Wrong
    Other Toshiba Internet Web sites
    Other Toshiba Internet Web sites
    Toshiba’s worldwide offices
    toshiba.comToshiba corporate site
    toshiba.com/usMarketing and product information in the 
    USA
    accessories.toshiba.comAccessories information in the USA
    www.toshiba.caCanada
    www.toshiba-Europe.comEurope
    www.toshiba.co.jp/index.htmJapan
    latin.toshiba.comMexico and all of Latin America
    acclaim.toshiba.comToshiba USA Self-Service support web 
    site
    laptopforums.toshiba.comCommunity discussion forums for 
    Toshiba laptop users
    Australia
    Toshiba (Australia) Pty. Limited
    84-92 Talavera Road
    North Ryde NSW 2113
    Sydney
    Australia
    Canada
    Toshiba Canada Ltd.
    191 McNabb Street
    Markham, Ontario
    L3R - 8H2
    Canada
    France
    Toshiba Systèmes (France) S.A.
    7, Rue Ampère; B. P. 131
    92800 Puteaux Cédex
    France
    Germany
    Toshiba Europe GmbH
    Leibnizstraße 2
    D-93055 Regensburg
    Germany
    Italy
    Centro Direzionale Colleoni
    Palazzo Perseo
    Via Paracelso 10
    20041, Agrate Brianza
    Milano, Italy
    Japan
    Toshiba Corporation, PCO-IO
    1-1, Shibaura 1-Chome
    Minato-Ku, Tokyo, 105-8001
    Japan
    Latin America and Caribbean
    Toshiba America Information 
    Systems, Inc.
    9740 Irvine Boulevard
    Irvine, California 92618
    United States
    Mexico
    Toshiba de México S.A. de C.V.
    Sierra Candela No.111, 6to. Piso 
    Col. Lomas de Chapultepec.
    CP 11000 Mexico, DF. 
    						
    							103If Something Goes Wrong
    Toshiba’s worldwide offices
    For more information on additional Toshiba worldwide 
    locations, please visit: www.toshiba.co.jp/index.htm.
    Spain
    Toshiba Information Systems 
    (España) S.A.
    Parque Empresarial San Fernando
    Edificio Europa, 1a Planta 
    Escalera A
    28831 (Madrid) San Fernando de 
    Henares
    Spain
    United Kingdom
    Toshiba Information Systems 
    (U.K) Ltd.
    Toshiba Court
    Weybridge Business Park 
    Addlestone Road
    Weybridge, Surrey KT15 2UL
    United Kingdom
    United States
    Toshiba America Information 
    Systems, Inc.
    9740 Irvine Boulevard
    Irvine, California 92618
    United States
    The Rest of Europe
    Toshiba Europe (I.E.) GmbH
    Hammfelddamm 8
    D-4-1460 Neuss
    Germany 
    						
    							104
    5.375 x 8.375 ver 2.3
    Appendix A
    Power Cord/Cable 
    Connectors
    Your device ships with the correct power supply for the 
    country of purchase. This appendix shows the shapes of the 
    typical AC power cord/cable connectors for various parts of 
    the world.
    USA
    UL approved
    Canada
    CSA approved
    United Kingdom
    BS approved
    Europe
    VDA approved
    NEMKO approved
    Australia
    AS approved 
    						
    							105
    Glossary
    TECHNICAL NOTE: Some features defined in this 
    glossary may not be available on your device.
    Acronyms
    The following acronyms may appear in this User’s Guide.
    AC Alternating Current
    AppsApplications
    BIOS Basic Input/Output System
    BD-ROMBlu-ray Disc Read-Only Memory
    bps bits per second
    CDCompact Disc
    CD-ROMCompact Disc Read-Only Memory
    CD-RW Compact Disc Rewrite Memory
    CMOS Complementary Metal-Oxide Semiconductor
    CPU Central Processing Unit
    DC Direct Current
    DMA Direct Memory Access
    DIMM Dual Inline Memory Module 
    						
    							106Glossary
    DOS Disk Operating System
    DPI Dots Per Inch
    DVD Digital Versatile (or Video) Disc
    DVD-ROMDigital Versatile (or Video) Disc Read-Only 
    Memory
    eSATAexternal Serial Advanced Technology 
    Attachment
    FATFile Allocation Table
    FCC Federal Communications Commission
    GB gigabyte
    GBps gigabytes per second
    HDD Hard Disk Drive
    HDMI High-Definition Multimedia Interface
    HDMI CECHigh-Definition Multimedia Interface Consumer 
    Electronics Control
    HTMLHypertext Markup Language
    IEEEInstitute of Electrical and Electronics Engineers
    I/O Input/Output
    IRQ interrupt request
    ISPInternet Service Provider
    KB kilobyte
    LAN Local Area Network
    LCD Liquid Crystal Display
    LED Light Emitting Diode
    MB megabyte
    MBps megabytes per second
    MIDI Musical Instrument Digital Interface
    PC Personal Computer
    PCI Peripheral Component Interconnect
    PCMCIA Personal Computer Memory Card International 
    Association
    RAM Random Access Memory 
    						
    							Glossary107
    RGB Red, Green Blue light (monitor)
    RFI Radio Frequency Interference
    ROM Read-Only Memory
    RTC Real-Time Clock
    SD Secure Digital
    SDRAM Synchronous Dynamic Random Access Memory
    SSD Solid State Drive
    TFT Thin Film Transistor
    USB Universal Serial Bus
    URLUniform Resource Locator
    WANWide Area Network
    www Wo r l d W i d e  We b
    Te r m s
    The following terms may appear in this User’s Guide.
    Aactive-matrix display—A liquid crystal display (LCD) made 
    from an array of liquid crystal cells using active-matrix 
    technology. Also known as a “TFT display,” in its simplest 
    form there is one thin film transistor (TFT) for each cell. This 
    type of display works well with computers because of its 
    shallow depth and high-quality color. Active-matrix displays 
    are viewable from wider angles than most passive-matrix 
    displays.
    adapter—A device that provides a compatible connection 
    between two units. For example, the computer’s internal 
    display adapter receives information from the software and 
    translates it into images on the screen. An adapter can take 
    a number of forms, from a microprocessor to a simple 
    connector. An intelligent adapter (one that is capable of 
    doing some processing) may also be called a controller.
    Alternating Current (AC)—The type of power usually 
    supplied to residential and commercial wall outlets. AC 
    reverses its direction at regular intervals. Compare 
    Direct 
    Current (DC)
    . 
    						
    							108Glossary
    application—A computer program that you use to perform 
    tasks of a specific type. Applications include word 
    processors, spreadsheets, and database management 
    systems. See also 
    program.
    Bbackup—A copy of a file, usually on a removable disk, kept in 
    case the original file is lost or damaged.
    Basic Input/Output System (BIOS)—See BIOS.
    baud rate—The speed at which a communication device, such 
    as a printer or modem, transmits information. Baud rate is 
    the number of signal changes per second (not necessarily 
    the same as bits per second). See also 
    bits per second.
    Blu-ray Disc (BD)—Offering more storage capacity than 
    DVDs, the format was developed to allow for more data 
    storage and to enable recording and playback of high-
    definition video (HD).
    BIOS (Basic Input/Output System)—Basic instructions, 
    stored in read-only memory (ROM), containing the 
    information the computer needs to check hardware and load 
    the operating system when you start up the computer.
    bits per second (bps)—A way of measuring the speed at 
    which information is passed between two devices. This is 
    the basic unit of measure used in modem communications, 
    and is similar, but not identical, to the baud rate. See also 
    baud rate.
    boot—To start the computer. The term “boot” originates from 
    bootstrap program (as in “pulling itself up by its bootstraps”), 
    a program that loads and initializes the operating system. 
    See also 
    reboot.
    boot disk—See system disk.
    boot priority (startup sequence)—The order in which the 
    computer accesses its internal storage drives to locate the 
    startup files. Under the default startup sequence, the 
    computer looks for the startup files in the external media 
    before checking the internal storage drive. 
    						
    							Glossary109
    bus—An electrical circuit that connects the central processing 
    unit (CPU) with other parts of the computer, such as the 
    video adapter, disk drives, and ports. It is the pathway 
    through which data flows from one device to another. See 
    also 
    bus speed, frontside bus.
    bus speed—The speed at which the central processing unit 
    (CPU) communicates with the other parts of the computer.
    Ccache—A section of very fast memory in which frequently used 
    information is duplicated for quick access. Accessing data 
    from cache is faster than accessing it from the computer’s 
    main memory. See also 
    CPU cache, L1 cache, L2 cache.
    CD—An individual compact disc. See also CD-ROM.
    CD-ROM (Compact Disc Read-Only Memory)—A form 
    of high-capacity storage that uses laser optics instead of 
    magnetic means for reading data. See also 
    CD. Compare 
    DVD-ROM.
    Central Processing Unit (CPU)—The chip that functions as 
    the “brain” of the computer. It takes information from outside 
    sources, such as memory or keyboard input, processes the 
    information, and sends the results to another device that 
    uses the information.
    character—Any letter, number, or symbol you can use on the 
    computer. Some characters are non-printing characters, 
    such as a paragraph break in a word-processing program. A 
    character occupies one byte of computer storage.
    Charm/charms—Start screen icons that slide out from the 
    right side of the screen and direct you to various Windows® 
    functions.
    chip—A small piece of silicon containing computer logic and 
    circuits for processing, memory, input/output, and/or control 
    functions. Chips are mounted on printed circuit boards.
    click—To press and release the pointing device’s primary button 
    without moving the pointing device. In the Windows® 
    operating system, this refers to the pointing device’s left 
    button, unless otherwise stated. See also 
    double-click. 
    						
    							110Glossary
    color palette—A set of specified colors that establishes the 
    colors that can be displayed on the screen at a particular 
    time.
    compatibility—The extent to which computers, programs, or 
    devices can work together harmoniously, using the same 
    commands, formats, or language as another.
    configuration—(1) The collection of components that make up 
    a single computer system. (2) How parts of the system are 
    set up (that is, configured).
    controller—A device that controls the transfer of data from a 
    computer to a peripheral device and vice versa. For 
    example, disk drives, monitors, keyboards, and printers all 
    require controllers.
    CPU—See Central Processing Unit (CPU).
    CPU cache—A section of very fast memory residing between 
    the CPU and the computer’s main memory that temporarily 
    stores data and instructions the CPU will need to execute 
    commands and programs. See also 
    cache, L1 cache, L2 
    cache
    .
    cursor—An on-screen symbol (usually a flashing vertical line) 
    that indicates the position where characters will appear 
    when you enter data.
    DDesktop—Offers the traditional look and feel of the Windows® 
    desktop found in Windows® 7 and earlier releases of the 
    Windows® operating system.
    default—The setting selected by a program when the user does 
    not specify an alternative setting.
    device—A component attached to the computer. Devices may 
    be external (outside the computer’s case) or internal (inside 
    the computer’s case). Printers, disk drives, and modems are 
    examples of devices.
    device driver—A program (called a “driver”) that permits a 
    computer to communicate with a device.
    dialog box—An on-screen window displayed by the operating 
    system or a program giving a direction or requesting input 
    from the user. 
    						
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