Toshiba Contact Dk User Guide

							 
6 Calling Contact the First Time 
From An Internal Station 
1. Lift the handset. 
2. Press the Intercom key, if necessary. 
3. Dial the Contact message center number:   ...
   
Contact answers and plays the company greeting. 
 
4. Press 
   when you hear the company greeting. Contact 
prompts you for a mailbox number. 
5. Enter your mailbox number:   ...
  
6. The first time you call Contact, your default passcode is all 
9s.  Enter the default passcode:   ...
  
 
7. Press   to continue. 
8. You must change the default passcode at this point, so Contact 
asks you for a new passcode.  Your new passcode must have the 
same number of digits as the default passcode.  Do not use all 
9s again, and do not use the [
*] or [#] characters. 
Enter your new passcode:   ...   
9. Contact asks you to re-enter your new passcode for 
confirmation.   Enter your new passcode again:   
...   
10. Contact asks you to record your name.  Say only your name.  
For example, say: 
   Christine Conner 
 Speak immediately after the tone, and press any key 
when you have finished. If you reach the Operator or do not get an answer, Contact is busy. Try again later.  
						

							 7 11. Press    to accept,    to review, or    to re-record 
your name. 
12. Contact prompts you for a greeting.  Say whatever you wish, 
but keep it short and professional.  Here is a sample 
greeting: 
You have reached Christine Conner.  I cant answer 
the phone right now, so please leave your name, 
number, and a short message -- I will get back to you 
as soon as possible.  If you need immediate 
assistance, press [0] and ask to be transferred to my 
associate, Julie Jones. 
13. Press    to accept,    to review, or    to re-record 
your greeting. 
Congratulations!  You have successfully set up your mailbox and 
can now send and listen to messages.   
 
From an Outside Telephone 
1. Call your company telephone number. 
2. When Contact answers, press:    
3. Enter your mailbox number: 
  ...  
4. Go to step 6 on page 6.  
						

							 
8 Calling Contact For Messages 
If your message light is lit: 
1. Press the Intercom key. 
2. Press the Message key. 
3. Enter your passcode: 
  ...  
4. Press    to listen to your messages or select another 
option from the Main Menu shown on the next page. 
If your message light is not lit or you do not have a 
message light: 
1. Lift the handset. 
2. Press the Intercom key, if necessary. 
3. Dial the Contact message center number:   ...   
4. Press 
  when you hear the company greeting. 
Contact prompts you for a mailbox number. 
5. Enter your mailbox number:   ...   
6. Enter your passcode:   ...   
7. Press    to listen to your messages or select an 
option from the Main Menu shown on the next page.  
						

							 9 Contact Menu System 
This section describes the options available in Contact. Choose from 
the menus shown below when you call Contact to open your mailbox. Listen OptionsSave
Review
EraseOptions
1ABC2DEF3Reply
ForwardEnvelope
RewindPause
Fast Forward
GHI4JKL
5
MNO6PRS
7TUV8WXY9
Memo
GreetingTemp Greeting
Passcode
NameNotify
DEF3GHI4JKL
5MNO6PRS
7TUV8Listen
Send
Options
1ABC2
Main Menu
#
Select Destination/
Record MessageMailbox Number
DirectoryErase Last Number
Start/Stop RecordingWXY9
#
*
Universal Keys
(within a menu)Oper
0Auto-AttendantCancel
End Call
**Send Options
Accept
Review
Re-record
1ABC2DEF3Append
Urgent
PrivateCertified
GHI4PRS7
TUV8WXY9Options
#
#Dist. Lists
WXY9  
						

							 
10  Main Menu 
After opening your mailbox, choose from the following menu 
options:  Listen  Listen to your message(s).   Send  Record and send a message.    Options  Listen to the voice prompts for the following options:  Memo  Record a message for yourself.  Greeting  Record your permanent greeting.   Temporary Greeting  Record a greeting lasting only a 
specified number of days.  Set the number of days from 
1 to 99; the temporary greeting expires at midnight of 
the last day specified. When your temporary greeting 
expires, the caller hears the permanent greeting.  
 See Helpful Hints, page 17, for more information.  Passcode  Change your passcode.  Name  Record your name.  Notification  Instruct Contact to notify you of messages 
at a different station, outside number, cellular phone, 
pager, etc.  You can choose when to be notified and, if 
your System Administrator has give you access, you can 
enter your own notification type and number.
 
See Message Notification, page 15, for more information.  Distribution Lists  Set up and send messages to more 
than one mailbox at a time. 
See Distribution Lists, page 16, for more information. 
  
						

							 11 Listening to Messages 
Press   to listen to messages.  
After listening to a message, choose an option from the Listen 
menu below: 
Listen Menu   Save  Keep this message and play the next, if any.  Review  Repeat the message just played.  Erase  Erase the message just played and play the next, if any.  Options  Listen to the voice prompts for the following options:  Reply  Send a response to the person who sent the 
message.  Forward  Forward the message to another mailbox.  Envelope  Tell who the message was from and when it 
was sent.  Rewind  Back up the message a few seconds, then 
resume play.  Pause  Stop the message being played–press any key to 
resume.  Fast Forward  Skip forward in the message a few 
seconds, then resume play. 
  
						

							 
12  Sending Messages 
Press 
   to send a message.  Use the procedure below: 
1. Enter all destination mailbox numbers:    ...   
- For a directory list, press [
9]. Follow the voice prompts 
to tell Contact where to send this message. Continue 
creating the list of destinations by entering mailbox 
numbers or accessing the directory. 
- If you enter an incorrect mailbox number, press [
*] to 
delete it from the list. 
2. Press 
   to end the destination list and begin recording 
your message. 
After recording your message, choose an option from the Send 
menu below: 
Send Menu   Accept  Send your message to the destination mailbox(es).  Review  Listen to the message you just recorded.  Re-Record  Replace the recorded message with a new one.  Options  Listen to the voice prompts for the following options:  Append  Add to your recorded message.  Urgent  Place this message first in the destination 
mailbox(es).  Private  Prevent the receiver(s) of your message from 
forwarding it.  Certified  Request notification that your message has 
been heard. 
See Helpful Hints, page 17, for more information.  
						

							 13Quick Messaging 
Quick Messaging allows you to leave messages for yourself or fellow 
employees without ringing their telephone or having to access your 
mailbox. 
From An Outside Telephone 
1. Call in to your company.  
2. When Contact answers, press: 
   
3. Enter the mailbox number you wish to leave a message in:   ...   
4. Record the message. 
5. Press any key or hang up.  
From An Internal Station 
1. Select an intercom line. 
2. Dial the Contact message center number:   ...   
3. When Contact answers, press: 
   
4. Enter the mailbox number you wish to leave a message in:   ...   
5. Record the message. 
6. Press any key or hang up.  
  
						

							 
14 Transferring An Outside Caller to a 
Mailbox  
To transfer a caller on an outside line into a mailbox, use this 
procedure: 
1. Press the Conference/Transfer button or flash hook from 
a standard, non-digital telephone. 
2. Dial the Contact message center number:    ...   
3. When Contact answers, press:  
  
 
4. Enter the mailbox number the caller wants to leave a 
message in:   ...    
5. Hang up immediately. 
 
 
 
Checking More Than One Mailbox 
If you wish to check more than one mailbox during a single 
Contact call-in session, use the following procedure: 
1. Check messages in the first mailbox as you normally 
would. 
2. After you finish with that mailbox, press:     
This takes you back to the Auto-Attendant. 
3. Press     when you hear the company greeting. 
Contact now asks for the new mailbox number.   
Use the same procedure for every mailbox you wish to check; 
just repeat steps 2 and 3.  If you do not hang up immediately, the caller will not 
hear all of the selected mailbox greeting.     
						

							 15 Message Notification  
Message notification allows you to leave the office and have Contact 
let you know when you receive messages.  Contact will call you at a 
telephone number or beep you on a pager.  You can also use 
notification to alert you to messages if your phone does not have a 
message light.   
When you select option 8 - Notify - from the Main Menu, you can: 
· Specify when notification should take place:  
when the business is open, closed, always, or 
never. 
· Indicate that you want notification for urgent 
messages only. 
IF your System Administrator has given you the ability to specify 
your own mailbox type and number, you can: 
· Enter a notification type:  internal station number, 
outside number, message pager, tone-only 
pager, or digital pager. 
· Enter a station number or telephone number at 
which to be notified. 
If your System Administrator has not given you the ability to specify 
your own mailbox type and number, s/he will have to enter the 
notification type and number for you. 
If your notification number is a telephone or station number: Contact 
calls that number up to three times at 15 minute intervals.  If you do not 
call in and check your mailbox by the third time, Contact will not call 
again, even if it receives new messages.  However, your phones message 
waiting indicator, if available, will be on until the message is checked. 
If your notification number is a pager: Contact follows the same 
procedure as with a phone or station number but calls the pager number 
again when it receives new messages.