Toshiba Contact Dk User Guide

							 UserGuideCONTACT-DK  
						

							   Ask your System Administrator to help 
you complete this form. 
 
 Write down the following important number.  Keep them handy in 
case you need them while using Contact. 
 
 Contact Message Center Number: __________ 
 Your Mailbox Number: ___________________ 
 Default Passcode: _______________________ 
 
Write down the company telephone number to use to call Contact 
if it is different from the normal business number. 
 
 Company Phone Number: ________________ 
 
Write your System Administrator’s name and telephone or 
extension number below for those times when you need help with 
Contact. 
 
Name: _______________________________ 
Telephone Number: _____________________ 
  Teleco, Inc. its affiliates, and/or subsidiaries reserve the right to change without 
notice the information contained in this document. 
 
Printed in the United States of America  
						

							   Table of Contents 
 
 
What Is Contact?___________________________1 
Your Telephone____________________________2 
Keys______________________________________3 
Where To Get Help__________________________4 
Preparations_______________________________4 
Programming Your Telephone________________5 
Call Forward Key______________________________5 
Voice Mail ID Codes____________________________5 
Assign a mailbox number for message storage:_____5 
Assign a mailbox number for message retrieval:____5 
Calling Contact the First Time________________6 
From An Internal Station________________________6 
From an Outside Telephone_____________________7 
Calling Contact For Messages________________8 
If your message light is lit:______________________8 
If your message light is not lit or you do not have a 
message light:_________________________________8 
Contact Menu System_______________________9 
Main Menu________________________________10 
Listening to Messages______________________11 
Sending Messages_________________________12 
Quick Messaging__________________________13 
Transferring An Outside Caller to a Mailbox____14 
Checking More Than One Mailbox____________14 
Message Notification_______________________15 
Distribution Lists__________________________16 
Helpful Hints______________________________17  
						

							 1What Is Contact? 
 
Contact™
 is an automated voice mail system for handling 
telephone calls and taking messages; it is designed specifically 
for operation with your telephone.  Contact provides you with a 
mailbox to use for sending and receiving messages.  You will 
personalize your mailbox with your name, a greeting, and a 
private passcode. 
Easy to use: 
· Contact uses menus from which you select 
options using your telephone keypad.  Simple 
and straight-forward menus allow you to 
concentrate on what to do, not on how to do it.   
· Voice prompts guide you every step of the way, 
telling you what menu options are available.  
· Dont worry if you make a mistake.  You cant 
damage Contact, so experiment with all the 
available features. 
Benefits: 
· Communicate with co-workers or customers by 
encouraging them to leave voice messages in 
your mailbox.  No more missed calls or incorrect 
messages! 
· Record temporary greetings to let callers know 
when you are out for the day, on vacation, or tied 
up in meetings. 
· Listen to or leave messages 24 hours a day, 
from anywhere in the world, using a touch-tone 
phone. 
· If you are out of the office at another number or 
off site with a pager or cellular phone, Contact 
can notify you when you receive messages.   
						

							 
2 Your Telephone 
 
Before using Contact, take a moment to familiarize yourself with 
your telephone. The figure on the next page shows the location of 
the following keys and lights.  
· Intercom Key – Used to call Contact and access 
your mailbox. 
· Keypad – Used to make menu selections within 
Contact. 
· Message Light – Used to indicate when you 
have messages in your mailbox. When lit, use 
the associated Message Key to call Contact.  
 For telephones that do not have a message light, your 
System Administrator can set up Contact to call you when 
someone leaves a message. 
 If you have an Electronic Telephone, check with your System Administrator to make sure you have the four flexible buttons shown in the diagram. It does not matter in what order they exist on the telephone.   
						

							 3Keys 
 
The following keys have the same meaning throughout Contact. 
       Cancel Cancel the current menu 
selection and return to the 
previous menu.  End Call Disconnect from Contact if you 
are in a menu. 
       Auto-Attendant Return to the Auto-Attendant – 
Contact will answer and play the 
company greeting. 
This works only if you are in a menu.  If you are entering numbers, 0 is a numeric entry. When you see the key sequence   ...  in the instructions, it 
means to enter a specific set of digits using the telephone 
keypad. For example, each user has a unique mailbox number. 
This key sequence can represent any mailbox number–yours or 
someone else’s. 
Refer to the form at the beginning of this User Guide when you 
need to enter exact numbers. If the form is blank, have your 
System Administrator help you complete it.  
						

							 
4 Where To Get Help 
The System Administrator is the person from your company who 
manages Contact.  If you have any problems with Contact or 
questions about procedures, consult your System Administrator. 
Preparations 
Before opening your mailbox, you need four things: 
• The Contact message center number.  
 Your System Administrator will give this to you; you should 
record it at the beginning of this book. 
• Your mailbox number.  
 Your System Administrator will give this to you; you should 
record it at the beginning of this book.  It is usually the 
same as your station number. 
• A passcode.  
 The passcode length is between 3 and 6 digits. Your 
System Administrator will tell you how many digits to use. 
Your default passcode is all 9s. It is up to you to change 
the default passcode to a series of digits that only you 
know. The new passcode must have the same number of 
digits as the default passcode. 
• A greeting.  
 This greeting is what callers hear when you are unable to 
take their calls. A sample greeting is given in the start-up 
instructions on the next pages, but you may want to create 
your own.  
						

							 5 Programming Your Telephone 
Call Forward Key 
1. Press the Call Forward key. 
2. Enter the Contact message center number:   ...
  
3. Press the Call Forward key again. 
Voice Mail ID Codes 
Assign a mailbox number for message storage: 
1. Look up Voice Mail in your telephone User Guide.  
2. Follow the steps for assigning a mailbox to store 
messages. 
Assign a mailbox number for message retrieval: 
1. Continue to refer to your telephone User Guide.  
2. Follow the steps for assigning a mailbox for message 
retrieval. If you do not have a Call Forward button on your 
telephone, ask your System Administrator to 
help you set up call forwarding.  Use the [#] key instead of code 91 before your 
mailbox number.  Use the [
*] key instead of code 92 before your 
mailbox number.