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Toshiba C70b User Guide

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    							121If Something Goes Wrong
    The Windows® operating system is not working
    Reset your computer
    ❖All of your personal files and apps are removed
    ❖Your computer settings are changed back to their 
    defaults
    For more information, see “Reset your PC” on page 52.
    Advanced options
    Choosing this option presents you with another set of 
    options:
    System Restore
    ❖System Restore allows you to use a Restore point to 
    return the computer to a state at which it was performing 
    properly. Restore points may be created: 
    ❖When new hardware or software is installed
    ❖Manually by the user
    System Image Recovery
    Windows
    ® will “Recover” the Operating system using a 
    specific image provided by the user.
    Startup Repair
    This feature automates the repair process. The Operating 
    System will automatically look for problems and repair them 
    if possible.
    Command Prompt
    The command prompt is a very powerful tool for advanced 
    users. 
    Startup Settings
    In previous Operating Systems the majority of the options 
    found on this menu were available by pressing the 
    F8 key 
    during the Windows® boot process:
    ❖Enable low resolution video mode
    Restarts Windows
    ® using your current video driver at low 
    resolution. This allows you to reset your display settings 
    in the event they have been improperly set.
    ❖Enable debugging mode
    Starts Windows
    ® in an advanced troubleshooting mode 
    						
    							122If Something Goes Wrong
    The Windows® operating system is not working
    ❖Enable boot logging
    Creates a file that lists all the drivers that are installed 
    during startup
    ❖Enable Safe Mode
    Starts Windows
    ® with a minimal set of drivers and 
    services. If the computer starts and runs in Safe Mode, 
    you will know the Operating System is most likely 
    working properly and that you should look to third-party 
    applications or drivers for the source of your problem.
    ❖Disable driver signature enforcement
    Allows drivers containing improper signatures to be 
    installed
    ❖Disable early-launch anti-malware protection
    Allows drivers to initialize without being measured by the 
    Anti-malware driver
    ❖Disable automatic restart on system failure
    Prevents Windows
    ® from automatically restarting if an 
    error causes it to fail. Choose this option only if 
    Windows
    ® is stuck in a loop where it fails, attempts to 
    restart, and fails again repeatedly.
    Internet problems
    My Internet connection is very slow.
    Many factors contribute to the speed with which you can 
    surf the Internet. They include: network speed, network 
    conditions, time of day (when everyone else is surfing, your 
    access can be slow) and popularity of the sites you are trying 
    to access. If accessing a particular site is very slow, try later.
    My browser cannot find the URL address I typed in.
    Make sure you separated the domain names of the address 
    with the forward slash (/). Check the spelling of each name 
    and the syntax of the address carefully. A single incorrect 
    letter or missed character will make it impossible for your 
    browser to locate the site.
    My browser cannot find a site I bookmarked.
    The World Wide Web is constantly changing. A site you 
    bookmarked yesterday may not be available today or its 
    server may be down for temporary repair. Try again later. 
    						
    							123If Something Goes Wrong
    Fixing a problem with Device Manager
    The Windows® operating system can help you
    If the operating system has started properly but you still have 
    a problem using your computer, the online Help can assist 
    you in troubleshooting the problem. Getting to the online 
    Help will differ depending on which interface you are in:
    ❖
    Start screen—Type Help and Support
    As soon as you begin typing, the search feature 
    automatically begins.
    ❖
    Desktop—Press the F1 key
    When the “Windows Help and Support” screen appears, do 
    one or both of the following:
    ❖In the open search field type the topic you need help 
    with and follow the on-screen instructions
    ❖Click or touch one of the options listed in the 
    window and follow the instructions
    You can connect to Support Online by going to Toshiba 
    support at support.toshiba.com.
    Fixing a problem with Device Manager
    Device Manager provides a way to check and change the 
    configuration of a device.
    Changing the default settings using Device Manager can 
    cause other conflicts that make one or more devices 
    unusable. Device Manager is a configuration tool for 
    advanced users who understand configuration 
    parameters and the ramifications of changing them.
    Checking device properties
    Device Manager provides a way to view the properties of a 
    device. Properties include the name of the manufacturer, the 
    type of device, the drivers installed, and the system 
    resources assigned to the device. 
    To check a device’s properties:
    1From the Start screen, type 
    Device Manager.
    NOTE 
    						
    							124If Something Goes Wrong
    Power and the batteries
    2Click or touch Device Manager.
    The Device Manager screen appears.
    3From the list of device(s), double-click or touch the 
    device type.
    4To view the device(s) installed, double-click or touch the 
    device.
    The operating system displays the device Properties 
    dialog box, which provides an array of tabs. They may 
    include:
    ❖The 
    General tab, which provides basic information 
    about the device.
    ❖The 
    Resources tab, which lists resources assigned 
    to the device. This tab does not appear if the device 
    is not using resources.
    ❖The 
    Driver tab, which displays the drivers being 
    used by the device. This tab also provides options 
    for updating the driver or rolling back the driver in 
    case the new version is causing a problem.
    The tabs that appear in the dialog box vary from one 
    device to another. 
    For more information about Device Manager, refer to 
    Windows
    ® online Help.
    Power and the batteries
    The computer’s battery may not be accessible by the 
    user.
    Your computer receives its power through the AC adaptor 
    and power cord/cable or from the system batteries. Power 
    problems are interrelated. For example, a faulty AC adaptor 
    or power cord/cable will neither power the computer nor 
    recharge the batteries.
    NOTE 
    						
    							125If Something Goes Wrong
    Power and the batteries
    Here are some typical problems and how to solve them:
    The AC power light does not come on when you 
    plug in the AC adaptor and power cord/cable.
    Make sure the AC adaptor and power cord/cable are firmly 
    plugged into both the wall outlet and the computer.
    If the AC power light still does not come on, check that the 
    wall outlet is working properly by plugging in a lamp or other 
    appliance.
    The AC adaptor and power cord/cable work 
    correctly, but the battery will not charge.
    The battery does not charge while the computer is 
    consuming full power. Try turning off the computer.
    The battery may not be inserted correctly in the computer. 
    Turn off the computer, remove the battery, clean the contacts 
    with a soft dry cloth (if necessary) and replace the battery. 
    See “Removing the battery from the computer” on page 87.
    The battery may be too hot or too cold to charge properly. If 
    you think this is the probable cause, let the battery reach 
    room temperature and try again.
    If the battery has completely discharged, it will not begin 
    charging immediately. Leave the AC adaptor and power 
    cord/cable connected, wait 20 minutes and see if the battery 
    is charging.
    If the battery light is glowing after 20 minutes, let the 
    computer continue charging the battery for at least another 
    20 minutes before you turn on the computer.
    If the battery light does not glow after 20 minutes, the battery 
    may have reached the end of its useful life.
    The battery appears not to power the computer for 
    as long as it usually does.
    If you frequently repeat shallow charge and discharge, the 
    battery meter may become inaccurate. Let the battery 
    discharge completely, then try charging it again.
    Check the power options via your Power Plans (see “Power 
    Plans” on page 84). Have you added a device that takes its 
    power from the battery? Is your software using the internal 
    storage drive more? Is the display power set to turn off 
    automatically? Was the battery fully charged to begin with? 
    All these conditions affect how long the charge lasts. 
    						
    							126If Something Goes Wrong
    Keyboard problems
    After a period of time, the battery will lose its ability to 
    perform at maximum capacity and will need to be replaced. 
    This is normal for all batteries. To purchase a new battery 
    pack, see your accessories information included with your 
    computer, or visit the Toshiba Web site at 
    accessories.toshiba.com. Refer to this site often to stay 
    current on the most recent software and hardware options 
    for your computer, and for other product information.
    For more information on maintaining battery power, see 
    “Changing the main battery” on page 86.
    Keyboard problems
    To capture a print screen of the entire screen, press the 
    Fn + PRTSC key.
    To capture only the active window displayed, press 
    Fn + ALT while simultaneously pressing the PRTSC key.
    You have connected an external keyboard and the 
    operating system displays one or more keyboard 
    error messages.
    You may need to update your keyboard driver. Refer to the 
    documentation that came with the keyboard or to the 
    keyboard manufacturer's Web site.
    The keyboard you connected may be defective or 
    incompatible with the computer. Try using a different make of 
    keyboard.
    Display problems
    Here are some typical display problems and their solutions:
    The screen is blank.
    Display Auto Off may have gone into effect. Press any key to 
    activate the screen.
    If you are using the built-in screen, make sure the display 
    priority is not set for an external monitor. To do this, press 
    F4. 
    If this does not correct the problem, press 
    F4 again to return 
    the display priority to its previous setting.
    HINT: Pressing the F4 key several times will advance you 
    through the display options.
    NOTE 
    						
    							127If Something Goes Wrong
    Display problems
    If you are using an external monitor:
    ❖Check that the monitor is turned on.
    ❖Check that the monitor’s power cord/cable is firmly 
    plugged into a working power outlet.
    ❖Check that the cable connecting the external monitor to 
    the computer is firmly attached.
    ❖Try adjusting the contrast and brightness controls on the 
    external monitor.
    ❖Press 
    F4 to make sure the display priority is not set for 
    the built-in screen.
    The screen does not look correct.
    Choose a theme for your desktop background, under 
    Change the visuals and sounds on your computer, in 
    the 
    Themes panel. You can also change the setting for 
    individual components separately by selecting an item from 
    just below the 
    Themes panel (Desktop Background, 
    Color, Sounds, and Screen Saver).
    For more information, see the Windows
    ® online Help.
    A message displays saying that there is a problem 
    with your display settings and that the adapter 
    type is incorrect or the current settings do not 
    work with your hardware.
    Reduce the size of the color palette to one that is supported 
    by the computer’s internal display.
    To change the display properties:
    1Right-click or touch & hold in a blank area of the 
    Windows
    ® desktop.
    2Click or touch 
    Personalize, and then Display.
    3Use the menu on the right hand side of the page to:
    ❖Adjust resolution
    ❖Adjust brightness
    ❖Calibrate color
    ❖Change display settings
    ❖Project to a second screen
    ❖Adjust ClearType text
    4Click or touch 
    OK. 
    						
    							128If Something Goes Wrong
    Disk or storage drive problems
    The display mode is set to Simultaneous and the 
    external display device does not work.
    Make sure the external monitor is capable of displaying at 
    resolutions of 1280 x 800 or higher. Devices that do not 
    support this resolution will only work in Internal/External 
    mode, and not simultaneous mode.
    Disk or storage drive problems
    Problems with the storage drive or with external media 
    usually show up as an inability to access the drive or as 
    sector errors. Sometimes a drive problem may cause one or 
    more files to appear to have garbage in them.
    Error-checking
    This feature is not available for optical disc drives.
    Run Error-checking, which analyzes the directories and files 
    on the storage drive and repairs any damage it finds. 
    To run Error-checking:
    1From the Start screen, type 
    computer.
    2Click or touch 
    This PC from the list that appears.
    3Right-click or touch the drive you wish to check.
       
     
    (Sample Image) Clicking on or touching the drive
    4In the pop-up menu, click or touch Properties.
    The drive’s Properties box appears.
    5Click or touch the 
    To o l s tab.
    NOTE 
    						
    							129If Something Goes Wrong
    Disk or storage drive problems
    6Click or touch the Check button.
    The Error Checking box appears.
    The system will alert you if you need to scan the drive.
    7Even if you do not need to scan the drive for errors you 
    can scan by clicking or touching 
    Scan drive.
    Error-checking tests and repairs the storage drive.
    Your hard disk seems very slow.
    If you have been using your computer for a long time, your 
    files may have become fragmented. Run Disk Defragmenter. 
    To  d o  t h i s :
    1From the Start screen begin typing 
    Defragment and 
    click or touch your selection. If you are in the Desktop, 
    press the 
    Windows® ( ) key to display the Start screen. 
    Click or touch the 
    Search ( ) icon at the upper-right 
    corner of the screen and, in the Search field, type 
    Defragment. In the list that appears, click or touch your 
    selection.
    2Click or touch 
    Defragment and Optimize Drives.
    3From the Optimize Drives menu click or touch the drive 
    you wish to defragment.
    4Click or touch the 
    Optimize button.
    The system will display the status as it optimizes and 
    defragments the drive.
    Your data files are damaged or corrupted.
    Refer to your software documentation for file recovery 
    procedures. Many software packages automatically create 
    backup files.
    You may also be able to recover lost data using utility 
    software. Consult your network administrator.
    Some programs run correctly but others do not.
    This is probably a configuration problem. If a program does 
    not run properly, refer to its documentation and check that 
    the hardware configuration meets its needs. 
    						
    							130If Something Goes Wrong
    Optical disc drive problems
    Optical disc drive problems
    You cannot access a disc in the drive.
    If the optical disc drive is an external drive, make sure the 
    two USB cables or the AC adaptor cable are properly 
    connected to the computer and refer to the documentation 
    that came with your drive.
    Make sure the tray that holds the optical disc is closed 
    properly. Press gently until it clicks into place.
    Open the tray and remove the disc. Make sure the tray is 
    clean. Any dirt or foreign object can interfere with the laser 
    beam.
    Examine the disc to see if it is dirty. If necessary, wipe it with 
    a clean cloth dipped in water or a neutral cleaner.
    Replace the disc in the tray. Make sure that the disc is lying 
    flat against the tray, label side up. Close the tray carefully, 
    making sure it has shut completely.
    You press the disc eject button, but the drive tray 
    does not slide out.
    Make sure the computer is connected to a power source and 
    turned on. The optical disc drive eject mechanism requires 
    power to operate.
    Make sure a program is not accessing the drive and 
    preventing it from ejecting.
    If you need to remove a disc and cannot turn on the 
    computer (for example, if the battery is completely 
    discharged), use a narrow object, such as a straightened 
    paper clip, to press the manual eject button. This button is in 
    the small hole next to the optical disc drive eject button on 
    the face of the optical disc drive tray.
    Never use a pencil to press the manual eject button. 
    Pencil lead can break off inside the computer and 
    damage it.
    Some discs run correctly but others do not.
    Check that the type of disc you are using is compatible with 
    your optical disc drive. For more information regarding 
    supported optical media formats, refer to the complete detail 
    specifications for your computer at support.toshiba.com.  
    						
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