Toshiba C70b User Guide
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121If Something Goes Wrong The Windows® operating system is not working Reset your computer ❖All of your personal files and apps are removed ❖Your computer settings are changed back to their defaults For more information, see “Reset your PC” on page 52. Advanced options Choosing this option presents you with another set of options: System Restore ❖System Restore allows you to use a Restore point to return the computer to a state at which it was performing properly. Restore points may be created: ❖When new hardware or software is installed ❖Manually by the user System Image Recovery Windows ® will “Recover” the Operating system using a specific image provided by the user. Startup Repair This feature automates the repair process. The Operating System will automatically look for problems and repair them if possible. Command Prompt The command prompt is a very powerful tool for advanced users. Startup Settings In previous Operating Systems the majority of the options found on this menu were available by pressing the F8 key during the Windows® boot process: ❖Enable low resolution video mode Restarts Windows ® using your current video driver at low resolution. This allows you to reset your display settings in the event they have been improperly set. ❖Enable debugging mode Starts Windows ® in an advanced troubleshooting mode
122If Something Goes Wrong The Windows® operating system is not working ❖Enable boot logging Creates a file that lists all the drivers that are installed during startup ❖Enable Safe Mode Starts Windows ® with a minimal set of drivers and services. If the computer starts and runs in Safe Mode, you will know the Operating System is most likely working properly and that you should look to third-party applications or drivers for the source of your problem. ❖Disable driver signature enforcement Allows drivers containing improper signatures to be installed ❖Disable early-launch anti-malware protection Allows drivers to initialize without being measured by the Anti-malware driver ❖Disable automatic restart on system failure Prevents Windows ® from automatically restarting if an error causes it to fail. Choose this option only if Windows ® is stuck in a loop where it fails, attempts to restart, and fails again repeatedly. Internet problems My Internet connection is very slow. Many factors contribute to the speed with which you can surf the Internet. They include: network speed, network conditions, time of day (when everyone else is surfing, your access can be slow) and popularity of the sites you are trying to access. If accessing a particular site is very slow, try later. My browser cannot find the URL address I typed in. Make sure you separated the domain names of the address with the forward slash (/). Check the spelling of each name and the syntax of the address carefully. A single incorrect letter or missed character will make it impossible for your browser to locate the site. My browser cannot find a site I bookmarked. The World Wide Web is constantly changing. A site you bookmarked yesterday may not be available today or its server may be down for temporary repair. Try again later.
123If Something Goes Wrong Fixing a problem with Device Manager The Windows® operating system can help you If the operating system has started properly but you still have a problem using your computer, the online Help can assist you in troubleshooting the problem. Getting to the online Help will differ depending on which interface you are in: ❖ Start screen—Type Help and Support As soon as you begin typing, the search feature automatically begins. ❖ Desktop—Press the F1 key When the “Windows Help and Support” screen appears, do one or both of the following: ❖In the open search field type the topic you need help with and follow the on-screen instructions ❖Click or touch one of the options listed in the window and follow the instructions You can connect to Support Online by going to Toshiba support at support.toshiba.com. Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device. Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable. Device Manager is a configuration tool for advanced users who understand configuration parameters and the ramifications of changing them. Checking device properties Device Manager provides a way to view the properties of a device. Properties include the name of the manufacturer, the type of device, the drivers installed, and the system resources assigned to the device. To check a device’s properties: 1From the Start screen, type Device Manager. NOTE
124If Something Goes Wrong Power and the batteries 2Click or touch Device Manager. The Device Manager screen appears. 3From the list of device(s), double-click or touch the device type. 4To view the device(s) installed, double-click or touch the device. The operating system displays the device Properties dialog box, which provides an array of tabs. They may include: ❖The General tab, which provides basic information about the device. ❖The Resources tab, which lists resources assigned to the device. This tab does not appear if the device is not using resources. ❖The Driver tab, which displays the drivers being used by the device. This tab also provides options for updating the driver or rolling back the driver in case the new version is causing a problem. The tabs that appear in the dialog box vary from one device to another. For more information about Device Manager, refer to Windows ® online Help. Power and the batteries The computer’s battery may not be accessible by the user. Your computer receives its power through the AC adaptor and power cord/cable or from the system batteries. Power problems are interrelated. For example, a faulty AC adaptor or power cord/cable will neither power the computer nor recharge the batteries. NOTE
125If Something Goes Wrong Power and the batteries Here are some typical problems and how to solve them: The AC power light does not come on when you plug in the AC adaptor and power cord/cable. Make sure the AC adaptor and power cord/cable are firmly plugged into both the wall outlet and the computer. If the AC power light still does not come on, check that the wall outlet is working properly by plugging in a lamp or other appliance. The AC adaptor and power cord/cable work correctly, but the battery will not charge. The battery does not charge while the computer is consuming full power. Try turning off the computer. The battery may not be inserted correctly in the computer. Turn off the computer, remove the battery, clean the contacts with a soft dry cloth (if necessary) and replace the battery. See “Removing the battery from the computer” on page 87. The battery may be too hot or too cold to charge properly. If you think this is the probable cause, let the battery reach room temperature and try again. If the battery has completely discharged, it will not begin charging immediately. Leave the AC adaptor and power cord/cable connected, wait 20 minutes and see if the battery is charging. If the battery light is glowing after 20 minutes, let the computer continue charging the battery for at least another 20 minutes before you turn on the computer. If the battery light does not glow after 20 minutes, the battery may have reached the end of its useful life. The battery appears not to power the computer for as long as it usually does. If you frequently repeat shallow charge and discharge, the battery meter may become inaccurate. Let the battery discharge completely, then try charging it again. Check the power options via your Power Plans (see “Power Plans” on page 84). Have you added a device that takes its power from the battery? Is your software using the internal storage drive more? Is the display power set to turn off automatically? Was the battery fully charged to begin with? All these conditions affect how long the charge lasts.
126If Something Goes Wrong Keyboard problems After a period of time, the battery will lose its ability to perform at maximum capacity and will need to be replaced. This is normal for all batteries. To purchase a new battery pack, see your accessories information included with your computer, or visit the Toshiba Web site at accessories.toshiba.com. Refer to this site often to stay current on the most recent software and hardware options for your computer, and for other product information. For more information on maintaining battery power, see “Changing the main battery” on page 86. Keyboard problems To capture a print screen of the entire screen, press the Fn + PRTSC key. To capture only the active window displayed, press Fn + ALT while simultaneously pressing the PRTSC key. You have connected an external keyboard and the operating system displays one or more keyboard error messages. You may need to update your keyboard driver. Refer to the documentation that came with the keyboard or to the keyboard manufacturer's Web site. The keyboard you connected may be defective or incompatible with the computer. Try using a different make of keyboard. Display problems Here are some typical display problems and their solutions: The screen is blank. Display Auto Off may have gone into effect. Press any key to activate the screen. If you are using the built-in screen, make sure the display priority is not set for an external monitor. To do this, press F4. If this does not correct the problem, press F4 again to return the display priority to its previous setting. HINT: Pressing the F4 key several times will advance you through the display options. NOTE
127If Something Goes Wrong Display problems If you are using an external monitor: ❖Check that the monitor is turned on. ❖Check that the monitor’s power cord/cable is firmly plugged into a working power outlet. ❖Check that the cable connecting the external monitor to the computer is firmly attached. ❖Try adjusting the contrast and brightness controls on the external monitor. ❖Press F4 to make sure the display priority is not set for the built-in screen. The screen does not look correct. Choose a theme for your desktop background, under Change the visuals and sounds on your computer, in the Themes panel. You can also change the setting for individual components separately by selecting an item from just below the Themes panel (Desktop Background, Color, Sounds, and Screen Saver). For more information, see the Windows ® online Help. A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware. Reduce the size of the color palette to one that is supported by the computer’s internal display. To change the display properties: 1Right-click or touch & hold in a blank area of the Windows ® desktop. 2Click or touch Personalize, and then Display. 3Use the menu on the right hand side of the page to: ❖Adjust resolution ❖Adjust brightness ❖Calibrate color ❖Change display settings ❖Project to a second screen ❖Adjust ClearType text 4Click or touch OK.
128If Something Goes Wrong Disk or storage drive problems The display mode is set to Simultaneous and the external display device does not work. Make sure the external monitor is capable of displaying at resolutions of 1280 x 800 or higher. Devices that do not support this resolution will only work in Internal/External mode, and not simultaneous mode. Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to access the drive or as sector errors. Sometimes a drive problem may cause one or more files to appear to have garbage in them. Error-checking This feature is not available for optical disc drives. Run Error-checking, which analyzes the directories and files on the storage drive and repairs any damage it finds. To run Error-checking: 1From the Start screen, type computer. 2Click or touch This PC from the list that appears. 3Right-click or touch the drive you wish to check. (Sample Image) Clicking on or touching the drive 4In the pop-up menu, click or touch Properties. The drive’s Properties box appears. 5Click or touch the To o l s tab. NOTE
129If Something Goes Wrong Disk or storage drive problems 6Click or touch the Check button. The Error Checking box appears. The system will alert you if you need to scan the drive. 7Even if you do not need to scan the drive for errors you can scan by clicking or touching Scan drive. Error-checking tests and repairs the storage drive. Your hard disk seems very slow. If you have been using your computer for a long time, your files may have become fragmented. Run Disk Defragmenter. To d o t h i s : 1From the Start screen begin typing Defragment and click or touch your selection. If you are in the Desktop, press the Windows® ( ) key to display the Start screen. Click or touch the Search ( ) icon at the upper-right corner of the screen and, in the Search field, type Defragment. In the list that appears, click or touch your selection. 2Click or touch Defragment and Optimize Drives. 3From the Optimize Drives menu click or touch the drive you wish to defragment. 4Click or touch the Optimize button. The system will display the status as it optimizes and defragments the drive. Your data files are damaged or corrupted. Refer to your software documentation for file recovery procedures. Many software packages automatically create backup files. You may also be able to recover lost data using utility software. Consult your network administrator. Some programs run correctly but others do not. This is probably a configuration problem. If a program does not run properly, refer to its documentation and check that the hardware configuration meets its needs.
130If Something Goes Wrong Optical disc drive problems Optical disc drive problems You cannot access a disc in the drive. If the optical disc drive is an external drive, make sure the two USB cables or the AC adaptor cable are properly connected to the computer and refer to the documentation that came with your drive. Make sure the tray that holds the optical disc is closed properly. Press gently until it clicks into place. Open the tray and remove the disc. Make sure the tray is clean. Any dirt or foreign object can interfere with the laser beam. Examine the disc to see if it is dirty. If necessary, wipe it with a clean cloth dipped in water or a neutral cleaner. Replace the disc in the tray. Make sure that the disc is lying flat against the tray, label side up. Close the tray carefully, making sure it has shut completely. You press the disc eject button, but the drive tray does not slide out. Make sure the computer is connected to a power source and turned on. The optical disc drive eject mechanism requires power to operate. Make sure a program is not accessing the drive and preventing it from ejecting. If you need to remove a disc and cannot turn on the computer (for example, if the battery is completely discharged), use a narrow object, such as a straightened paper clip, to press the manual eject button. This button is in the small hole next to the optical disc drive eject button on the face of the optical disc drive tray. Never use a pencil to press the manual eject button. Pencil lead can break off inside the computer and damage it. Some discs run correctly but others do not. Check that the type of disc you are using is compatible with your optical disc drive. For more information regarding supported optical media formats, refer to the complete detail specifications for your computer at support.toshiba.com.