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Toshiba C70b User Guide

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    							111Utilities
    System Settings
    System Settings
    System Settings is the TOSHIBA configuration management 
    tool available through the Windows® operating system. To 
    access it:
    1To access System Settings from the Start screen begin 
    typing 
    System Settings.
    2Click or touch 
    System Settings.
    The System Settings screen appears.
       
     
    (Sample Image) System Settings screen – General tab 
    options
    The System Settings screen may have the following tabs:
    ❖
    Boot Options—Allows you to change the sequence in 
    which your computer searches the drives for the 
    operating system
    ❖
    Boot Priority—Allows you to configure boot priority 
    settings.
    ❖
    Panel open/Power on—Allows you to turn on the 
    computer when opening the display panel while the 
    computer is turned off.
    ❖
    Display—Allows you to change various default settings 
    for the built-in display
    When the computer restarts, it remembers the last 
    configuration. If data does not appear on the display you 
    are using after starting in Sleep mode, press the ( ) + 
    P 
    keys to toggle the display. For more information, see 
    “Directing the display output when you turn on the 
    computer” on page 61.
    NOTE 
    						
    							112Utilities
    System Settings
    ❖General—Allows you to view the current BIOS version 
    or change certain settings back to their default values
    ❖
    Keyboard—Allows you to access the wake-on 
    keyboard function, or to configure the function keys
    ❖
    LAN—Allows you to set networking functions
    ❖
    SATA—Allows you to set conditions for SATA
    ❖
    USB—Allows you to enable or disable USB Legacy 
    Emulation and internal USB 3.0 controller 
    						
    							113Utilities
    Function Key
    Function Key
    The Function option is disabled by default.
    TOSHIBA Function Key enables you to activate functions by 
    pressing specific keys either singly or in combination with 
    Fn. Some functions show the toast notification at the edge of 
    the screen. These settings turn notifications ON/OFF.
    1To access Function Key from the Start screen begin 
    typing 
    Function Key.
    2Click or touch 
    Function Key.
    The Function Key screen appears.
     
    (Sample Image) Function Key
    3Slide the ON/OFF switch to enable/disable the 
    notification.
    4Click or touch 
    Close.
    NOTE 
    						
    							114Utilities
    Recovery Media Creator
    Recovery Media Creator
    The Recovery Media Creator utility enables you to create 
    recovery media that can be used to return your system to its 
    out-of-box state, if necessary. For detailed information on 
    using the utility to create recovery media, see “Creating 
    recovery media” on page 46.
    Service Station
    The Service Station helps you keep your new computer 
    running at its best by notifying you when updated software, 
    firmware, documentation or other information is available for 
    your computer. The Service Station will alert you when 
    updates are available, and you can then choose to install the 
    updates if you wish. 
    						
    							115Utilities
    TOSHIBA Application Installer
    TOSHIBA Application Installer
    You must have an Internet connection to reinstall 
    applications.
    The TOSHIBA Application Installer allows you to reinstall the 
    drivers and applications that were originally bundled with 
    your computer.
    To reinstall drivers and applications:
    1To access TOSHIBA Application Installer from the Start 
    screen begin typing 
    Application Installer. 
    2Click or touch 
    TOSHIBA Application Installer.
    The TOSHIBA Application Installer window appears.
       
     
     
     
    (Sample Image) TOSHIBA Application Installer selection screen
    3Click or touch the item you want to install.
    4Click or touch 
    Install, then follow the on-screen prompts 
    to complete the installation process.
    NOTE 
    						
    							116
    Chapter 6
    If Something Goes 
    Wron g
    Some problems you may encounter when using your 
    computer are relatively easy to identify and solve. Others 
    may require help from your network administrator or the 
    manufacturer of the software program.
    This chapter aims to help you solve many problems by 
    yourself. It covers the problems you are most likely to 
    encounter.
    If all else fails, contact Toshiba. You will find information on 
    Toshiba’s support services at the end of this chapter. 
    Problems that are easy to fix
    Your program or application stops responding.
    The operating system allows for the use of both 
    applications (“Apps” used with the Windows® “Modern 
    UI”) and programs (used in the traditional Windows® 
    desktop environment). For the purpose of simplifying the 
    information we will use the terms interchangeably in this 
    chapter.
    NOTE 
    						
    							117If Something Goes Wrong
    Problems when you turn on the computer
    If you are working in a program that suddenly freezes, 
    chances are the program has stopped responding. You can 
    exit the program without shutting down the operating system 
    or closing other programs.
    To close a program that has stopped responding:
    1Press 
    Ctrl, Alt, and Del simultaneously (once), and then 
    click or touch 
    Ta s k  M a n a g e r.
    The Task Manager window appears.
    2Select the program or application you want to close, and 
    then click or touch 
    End Task in the lower right corner.
    Closing the failed program should allow you to continue 
    working. If it does not, continue with the next step.
    3Close the remaining programs one by one by selecting 
    the program name, then select 
    End Task.
    Closing all programs should allow you to continue 
    working. If it does not, power off your computer, and 
    then restart it.
    Problems when you turn on the computer
    These problems may occur when you turn on the power.
    The computer will not start.
    Make sure you attached the AC adaptor and power 
    cord/cable properly.
    Press and hold the power button for at least 10 seconds.
    If you are using the AC adaptor, check that the wall outlet is 
    working by plugging in another device, such as a lamp.
    Verify that the computer is on by looking at the Power 
    button. If the button is glowing, the computer is on. If the 
    button is not lit, try turning the computer off and then on 
    again.
    If you are using an AC adaptor, verify that the computer is 
    receiving power from the external power source by checking 
    the AC power light located on the left side of the computer. If 
    the indicator is glowing, the computer is connected to a live 
    external power source. 
    						
    							118If Something Goes Wrong
    Problems when you turn on the computer
    The computer displays the WARNING RESUME 
    FAILURE/Windows Error Recovery – Windows did not shut down 
    successfully
     message.
    To continue, select 
    Start Windows normally. This can 
    happen if the computer was put into Sleep mode and the 
    battery has discharged. If you performed a shutdown before 
    this message was displayed, a program or driver may have 
    prevented Windows
    ® from shutting down.
    Data stored in the computer’s memory has been lost. Data 
    stored in the computer’s internal storage drive may not be 
    affected.
    Always save your data even when you are using Sleep 
    mode. If your battery fully discharges, information that has 
    not been saved will be lost. Your computer can be 
    configured to warn you when the battery is running low see 
    “What to do when the main battery runs low” on page 82. 
    If you are running on battery power, it is recommended that 
    you do not leave the computer in Sleep mode for long 
    periods of time.
    To charge the battery, leave the computer plugged into a live 
    wall outlet for several hours. For more information see 
    “Charging the main battery” on page 79. 
    The AC power light is blinking.
    If the AC power light is blinking, try the following steps:
    1Connect the AC adaptor to a different power outlet, 
    preferably in a different room. If the computer starts 
    normally, there may be a problem with the AC outlet 
    itself, or the voltage level available from it.
    2Verify that the AC adaptor is the correct unit for your 
    computer model. The computer may not be able to start 
    from an AC adaptor that is rated for less current 
    (amperage) than the computer requires, even if the rated 
    voltage is correct, and the plug fits correctly in the DC-IN 
    socket. The labels on the bottom of the computer and 
    the AC adaptor show the specifications for voltage (“V”) 
    and current (“A”) for each device. The voltage level must 
    match exactly. The amperage rating of the AC adaptor 
    must be equal to or greater than that required by the 
    computer. 
    						
    							119If Something Goes Wrong
    The Windows® operating system is not working
    3If your computer has a removable battery, connect the 
    AC adaptor to the computer. Leave the battery out of the 
    computer. Try turning the computer on again. 
    If the computer starts normally, the battery may need 
    charging, may be depleted, or may be defective. Turn 
    the computer off, insert the battery, turn the computer 
    on, and then leave the computer running for several 
    hours, which will deliver a slow, steady “trickle-charge” 
    to the battery. Once the battery has been trickle-
    charged, it may begin working correctly again. 
    If the trickle-charging does not prove effective, you can 
    connect to Support Online by going to Toshiba support at 
    support.toshiba.com.
    The battery light is blinking when the computer is 
    on.
    If the battery light is blinking when the computer is on, this 
    indicates a power mismatch. Do the following:
    1Check the OUTPUT specifications on the AC adaptor 
    (for example, DC 19V – 3.95A)
    2Check the INPUT specifications on the bottom of the 
    computer. 
    The output specifications of the AC adaptor must match 
    the input specifications of the computer. 
    3If the specifications do 
    not match, locate and use the 
    AC adaptor that shipped with your computer. If the 
    specifications 
    do match, contact Toshiba. See 
    “Contacting Toshiba” on page 141. 
    The Windows® operating system is not 
    working
    Once you are familiar with your computer and used to the 
    way the operating system responds to your work routine, 
    you can easily detect if the operating system is not working 
    correctly. For example:
    ❖The operating system fails to start after the initial startup 
    appears.
    ❖The operating system takes a long time to start.
    ❖The operating system responds differently from the 
    normal routine.
    ❖The screen does not look right. 
    						
    							120If Something Goes Wrong
    The Windows® operating system is not working
    Unless a hardware device has failed, problems usually occur 
    when you change the system in some way such as installing 
    a new program or adding a device.
    If you experience any of these problems, use the options in 
    the Startup menu to fix the problem.
    Using Startup options to fix problems
    If the operating system fails to start properly, you may need 
    to troubleshoot the Operating System and/or its settings. 
    There are several options to choose from depending on the 
    severity of the problem and your level of expertise with 
    computers.
    If Windows
    ® fails to start properly twice, the Windows® Boot 
    menu will launch. To enter the Advanced Startup options 
    manually:
    1From the Start or Desktop screen, move your pointer to 
    the upper-right corner of the screen or swipe in from the 
    right edge.
    2When the Windows
    ® charms appear, click or touch the 
    Settings ( ) charm.
    3Click or touch 
    Change PC Settings.
    4Click or touch 
    Update and recovery.
    5Click or touch 
    Recovery.
    6Click or touch 
    Restart Now under Advanced 
    Startup
    .
    The computer restarts.
    7Click or touch 
    Troubleshoot from the menu.
    You now have several options:
    Refresh your computer
    ❖Your files and personalization settings won't change
    ❖Your computer settings will be changed back to their 
    defaults
    ❖Your Apps from the Windows
    ® Store are retained
    ❖Apps you installed from discs or Web sites are removed
    ❖A list of removed apps is saved to your desktop
    For more information, see “Refresh your PC (with user’s 
    data)” on page 50. 
    						
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