Toshiba C70b User Guide
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111Utilities System Settings System Settings System Settings is the TOSHIBA configuration management tool available through the Windows® operating system. To access it: 1To access System Settings from the Start screen begin typing System Settings. 2Click or touch System Settings. The System Settings screen appears. (Sample Image) System Settings screen – General tab options The System Settings screen may have the following tabs: ❖ Boot Options—Allows you to change the sequence in which your computer searches the drives for the operating system ❖ Boot Priority—Allows you to configure boot priority settings. ❖ Panel open/Power on—Allows you to turn on the computer when opening the display panel while the computer is turned off. ❖ Display—Allows you to change various default settings for the built-in display When the computer restarts, it remembers the last configuration. If data does not appear on the display you are using after starting in Sleep mode, press the ( ) + P keys to toggle the display. For more information, see “Directing the display output when you turn on the computer” on page 61. NOTE
112Utilities System Settings ❖General—Allows you to view the current BIOS version or change certain settings back to their default values ❖ Keyboard—Allows you to access the wake-on keyboard function, or to configure the function keys ❖ LAN—Allows you to set networking functions ❖ SATA—Allows you to set conditions for SATA ❖ USB—Allows you to enable or disable USB Legacy Emulation and internal USB 3.0 controller
113Utilities Function Key Function Key The Function option is disabled by default. TOSHIBA Function Key enables you to activate functions by pressing specific keys either singly or in combination with Fn. Some functions show the toast notification at the edge of the screen. These settings turn notifications ON/OFF. 1To access Function Key from the Start screen begin typing Function Key. 2Click or touch Function Key. The Function Key screen appears. (Sample Image) Function Key 3Slide the ON/OFF switch to enable/disable the notification. 4Click or touch Close. NOTE
114Utilities Recovery Media Creator Recovery Media Creator The Recovery Media Creator utility enables you to create recovery media that can be used to return your system to its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see “Creating recovery media” on page 46. Service Station The Service Station helps you keep your new computer running at its best by notifying you when updated software, firmware, documentation or other information is available for your computer. The Service Station will alert you when updates are available, and you can then choose to install the updates if you wish.
115Utilities TOSHIBA Application Installer TOSHIBA Application Installer You must have an Internet connection to reinstall applications. The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer. To reinstall drivers and applications: 1To access TOSHIBA Application Installer from the Start screen begin typing Application Installer. 2Click or touch TOSHIBA Application Installer. The TOSHIBA Application Installer window appears. (Sample Image) TOSHIBA Application Installer selection screen 3Click or touch the item you want to install. 4Click or touch Install, then follow the on-screen prompts to complete the installation process. NOTE
116 Chapter 6 If Something Goes Wron g Some problems you may encounter when using your computer are relatively easy to identify and solve. Others may require help from your network administrator or the manufacturer of the software program. This chapter aims to help you solve many problems by yourself. It covers the problems you are most likely to encounter. If all else fails, contact Toshiba. You will find information on Toshiba’s support services at the end of this chapter. Problems that are easy to fix Your program or application stops responding. The operating system allows for the use of both applications (“Apps” used with the Windows® “Modern UI”) and programs (used in the traditional Windows® desktop environment). For the purpose of simplifying the information we will use the terms interchangeably in this chapter. NOTE
117If Something Goes Wrong Problems when you turn on the computer If you are working in a program that suddenly freezes, chances are the program has stopped responding. You can exit the program without shutting down the operating system or closing other programs. To close a program that has stopped responding: 1Press Ctrl, Alt, and Del simultaneously (once), and then click or touch Ta s k M a n a g e r. The Task Manager window appears. 2Select the program or application you want to close, and then click or touch End Task in the lower right corner. Closing the failed program should allow you to continue working. If it does not, continue with the next step. 3Close the remaining programs one by one by selecting the program name, then select End Task. Closing all programs should allow you to continue working. If it does not, power off your computer, and then restart it. Problems when you turn on the computer These problems may occur when you turn on the power. The computer will not start. Make sure you attached the AC adaptor and power cord/cable properly. Press and hold the power button for at least 10 seconds. If you are using the AC adaptor, check that the wall outlet is working by plugging in another device, such as a lamp. Verify that the computer is on by looking at the Power button. If the button is glowing, the computer is on. If the button is not lit, try turning the computer off and then on again. If you are using an AC adaptor, verify that the computer is receiving power from the external power source by checking the AC power light located on the left side of the computer. If the indicator is glowing, the computer is connected to a live external power source.
118If Something Goes Wrong Problems when you turn on the computer The computer displays the WARNING RESUME FAILURE/Windows Error Recovery – Windows did not shut down successfully message. To continue, select Start Windows normally. This can happen if the computer was put into Sleep mode and the battery has discharged. If you performed a shutdown before this message was displayed, a program or driver may have prevented Windows ® from shutting down. Data stored in the computer’s memory has been lost. Data stored in the computer’s internal storage drive may not be affected. Always save your data even when you are using Sleep mode. If your battery fully discharges, information that has not been saved will be lost. Your computer can be configured to warn you when the battery is running low see “What to do when the main battery runs low” on page 82. If you are running on battery power, it is recommended that you do not leave the computer in Sleep mode for long periods of time. To charge the battery, leave the computer plugged into a live wall outlet for several hours. For more information see “Charging the main battery” on page 79. The AC power light is blinking. If the AC power light is blinking, try the following steps: 1Connect the AC adaptor to a different power outlet, preferably in a different room. If the computer starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it. 2Verify that the AC adaptor is the correct unit for your computer model. The computer may not be able to start from an AC adaptor that is rated for less current (amperage) than the computer requires, even if the rated voltage is correct, and the plug fits correctly in the DC-IN socket. The labels on the bottom of the computer and the AC adaptor show the specifications for voltage (“V”) and current (“A”) for each device. The voltage level must match exactly. The amperage rating of the AC adaptor must be equal to or greater than that required by the computer.
119If Something Goes Wrong The Windows® operating system is not working 3If your computer has a removable battery, connect the AC adaptor to the computer. Leave the battery out of the computer. Try turning the computer on again. If the computer starts normally, the battery may need charging, may be depleted, or may be defective. Turn the computer off, insert the battery, turn the computer on, and then leave the computer running for several hours, which will deliver a slow, steady “trickle-charge” to the battery. Once the battery has been trickle- charged, it may begin working correctly again. If the trickle-charging does not prove effective, you can connect to Support Online by going to Toshiba support at support.toshiba.com. The battery light is blinking when the computer is on. If the battery light is blinking when the computer is on, this indicates a power mismatch. Do the following: 1Check the OUTPUT specifications on the AC adaptor (for example, DC 19V – 3.95A) 2Check the INPUT specifications on the bottom of the computer. The output specifications of the AC adaptor must match the input specifications of the computer. 3If the specifications do not match, locate and use the AC adaptor that shipped with your computer. If the specifications do match, contact Toshiba. See “Contacting Toshiba” on page 141. The Windows® operating system is not working Once you are familiar with your computer and used to the way the operating system responds to your work routine, you can easily detect if the operating system is not working correctly. For example: ❖The operating system fails to start after the initial startup appears. ❖The operating system takes a long time to start. ❖The operating system responds differently from the normal routine. ❖The screen does not look right.
120If Something Goes Wrong The Windows® operating system is not working Unless a hardware device has failed, problems usually occur when you change the system in some way such as installing a new program or adding a device. If you experience any of these problems, use the options in the Startup menu to fix the problem. Using Startup options to fix problems If the operating system fails to start properly, you may need to troubleshoot the Operating System and/or its settings. There are several options to choose from depending on the severity of the problem and your level of expertise with computers. If Windows ® fails to start properly twice, the Windows® Boot menu will launch. To enter the Advanced Startup options manually: 1From the Start or Desktop screen, move your pointer to the upper-right corner of the screen or swipe in from the right edge. 2When the Windows ® charms appear, click or touch the Settings ( ) charm. 3Click or touch Change PC Settings. 4Click or touch Update and recovery. 5Click or touch Recovery. 6Click or touch Restart Now under Advanced Startup . The computer restarts. 7Click or touch Troubleshoot from the menu. You now have several options: Refresh your computer ❖Your files and personalization settings won't change ❖Your computer settings will be changed back to their defaults ❖Your Apps from the Windows ® Store are retained ❖Apps you installed from discs or Web sites are removed ❖A list of removed apps is saved to your desktop For more information, see “Refresh your PC (with user’s data)” on page 50.