Toshiba B852 User Manual

							3. ON LINE MODE ENGLISH VERSION EO1-33055 
3.2 Operation
 
E3- 2 
3.2 Operation 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
3.3 Reset 
 
 
 
 
 
 
 
 
 
 
 
 
 
 When the printer is turned on, the “ON LINE” message appears on the 
LCD Message Display.  It is shown during standby or normal printing.  
 
1.  The printer is turned on, standing by, or printing. 
 
 
 
2. If any error occurs during printing, an error message appears.  The 
printer stops printing automatically.  (The number on the right column 
shows the number of unprinted media.) 
 
 
 
3.  To clear the error, press the [RESTART] key.  The printer resumes 
printing.  
 
 
 
4. If the [PAUSE] key is pressed during printing, the printer stops 
printing temporarily.  (The number on the right column shows the 
number of unprinted media.) 
 
 
 
5. When the [RESTART] key is pressed, the printer resumes printing.  
 
 
 
 
Reset operation clears the print data sent to the printer from the computer, 
and returns the printer to an idle condition.  
 
1.  The printer is turned on, standing by, or printing.  
 
 
 
2.  To stop printing, or clear the data sent from the computer, press the 
[PAUSE] key.  The printer stops printing.  
 
 
 
3. Press and hold the [RESTART] key for 3 seconds or longer.   
 
 
 
4. Press the [PAUSE] key.  The data sent from the computer will be 
cleared, and the printer returns to an idle condition. 
 
 
 
 
ON LINE 
NO PAPER   125  125
ON LINE 
PAUSE         52 
ON LINE 
NOTE: 
If the [RESTART] key is held 
for less than 3 seconds when the 
printer is in an error or pause 
state, the printer restarts 
printing.  However, when a 
communication error or 
command error occurs, the 
printer returns to an idle 
condition.  
ON LINE 
PAUSE        52 
ON LINE 
RESET  
						

							
4. MAINTENANCE ENGLISH VERSION EO1-33055 4.1 Cleaning
 
E4- 1 
4. MAINTENANCE 
 
 
 
 
 
 
 
 
 
 
 
 
4.1 Cleaning 
 
4.1.1 Print Head/Platen/
 Sensors 
 
 
 
 
 
 
 
 
 
 
 
 
This chapter describes how to perform normal maintenance.  
To maintain the printer performance  and quality print, please clean the 
printer regularly, or whenever media or ribbon is replaced. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
The following sections describe periodic cleaning of the unit.  
 
1.   Turn off the printer.  Open the Top Cover.  
2.   Press the Head Block Release Lever to release the Print Head Block. 
3.   Raise the Print Head Block and remove the ribbon. 
4.   Clean the Print Head Element with  the supplied Print Head Cleaner. 
 
 
5.   Hold the Sensor Lift Tab a nd lift the Upper Sensor Ass’y. 
6.  Wipe the Feed Gap Sensor and Black Mark Sensor with a dry soft 
cloth. 
7.  Wipe the Platen with a soft cloth slightly moistened with ethyl alcohol. 
 
 
WARNING! 
1.  Be sure to disconnect the 
Power Cord before 
performing maintenance.  
Failure to do this may cause 
an electric shock.  
2.  To avoid injury, be careful not 
to pinch or jam your fingers 
while opening or closing the 
cover and Print Head Block. 
3.  The Print Head may become 
hot.  Do not touch the Print 
Head.  
4.  Do not pour water directly 
onto the printer.   
CAUTION! 
1.  Do not allow any hard objects 
to touch the print head or 
platen, as this may cause 
damage to them.  
2.  Do not use any volatile 
solvent including thinner and 
benzene, as this may cause 
discoloration to the cover, 
print failure, or breakdown of 
the printer.   
3.  Do not touch the print head 
element with bare hands, as 
static may damage the print 
head.  
4.  Be sure to use the print head 
cleaner enclosed with this 
printer.  Failure to do this may 
shorten the print head life. 
NOTE: 
Please purchase the Print Head 
Cleaner from the authorised 
TOSHIBA TEC service 
representative.  
Print Head 
Element 
Print Head Cleaner
(P/No.: 24089500013)
Print Head
Sensor Lift Tab 
Platen Feed Gap Sensor and 
Black Mark Sensor  
						

							
4. MAINTENANCE ENGLISH VERSION EO1-33055 4.1 Cleaning
 
E4- 2 
4.1.2  Covers and Panels 
 
 
 
 
 
 
 
 
 
 
4.1.3  Optional Cutter Module 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Wipe the Cover and Front Panel with a dry soft cloth.  Wipe off dirt with 
a soft cloth slightly moistened with water. 
 
 
 
 
1.  Remove the Plastic Head Screw and to detach the Cutter Cover. 
2.   Remove the jammed paper and trash, if any. 
3.   Clean the Cutter Blade with a dry cloth.  
 
 
 
 
 
 
 
 
CAUTION! 
Do not use any volatile solvent 
including thinner and benzene, 
as this may cause discoloration 
or distortion of the cover.  
WARNING! 
1.  Be sure to turn the power off  before cleaning the Cutter 
Module. 
2.  The Cutter is sharp, so care  should be taken not to injure 
yourself when cleaning. 
Swing Cutter
Cutter Unit
Plastic Head Screw 
Fixed Cutter 
Cutter Cover Plastic Head Screw 
						

							5. TROUBLESHOOTING ENGLISH VERSION EO1-33055 
5.1 Error Messages
 
E5- 1 
5. TROUBLESHOOTING 
This chapter lists the error messages and possible problems and their solutions. 
 
 
 
 
 
 
 
5.1 Error Messages 
 
 
 
 
  
Error Messages  Problems/Causes  Solutions 
HEAD OPEN The print head block is opened in Online 
Mode. Close the print head block.  Then press 
the [RESTART] key. 
HEAD OPEN   **** Feed or printing has been attempted with 
the Print Head Block open.  Close the print head block.  Then press 
the [RESTART] key. 
COMMS ERROR A communication error has occurred.  Make sure the interface cable is firmly 
connected to the computer, and the 
computer is turned on. 
1.The media is jammed at the media 
path.  The media is not fed smoothly. 
 
 1. Remove the jammed media, and 
clean the Platen.  Then reload the 
media properly.  Finally press the 
[RESTART] key.  
⇒ Section 5.3. 
2. A wrong media sensor is selected for 
the media being loaded. 
 
 2. Turn the printer off and then on.  
Then select the media sensor 
supporting the media being loaded.  
Finally resend the print job. 
3. The Black Mark Sensor is not aligned 
to the Black Mark on the media. 3. Adjust the sensor position.  Then 
press the [RESTART] key.  
⇒ Section 2.5. 
4. Size of the loaded media is not 
consistent with the programmed size. 
 
 
 
 4. Turn the printer off and then on.  
Replace the loaded media with one 
which matches the programmed size, 
or select a programmed size that 
matches the loaded media.  Finally 
resend the print job. 
PAPER JAM   **** 
5. The Feed Gap Sensor cannot 
distinguish the print area from a label 
gap. 5. Refer to Section 2.13 to set the 
threshold.  If this does not solve the 
problem, turn off the printer, and call 
an authorised service representative. 
CUTTER ERROR  **** 
(Only when the Cutter 
Module is installed on 
the printer.) The media is jammed in the Cutter.  Remove the jammed media.  Then press 
the [RESTART] key.  If this does not 
solve the problem, turn off the printer, 
and call an authorised service 
representative. 
⇒ Section 4.1.3 
NOTES: 
• 
If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on. 
•
 After the printer is turned off, all print data in the printer is cleared. 
• “****” indicates the number of unprinted media.  Up to 9999 (in pieces). 
WARNING! 
If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the 
printer.  Turn off  and unplug the printer.  Then contact an authorised TOSHIBA TEC service 
representative for assistance.   
						

							
5. TROUBLESHOOTING ENGLISH VERSION EO1-33055 5.1 Error Messages
 
E5- 2 
5.1  Error Messages (Cont.) 
Error Messages  Problems/Cause  Solutions 
1.  The media has run out. 
  1.   Load new media.  Then press the 
[RESTART]  key. 
⇒  Section 2.4  
2.  The media is not loaded properly. 
  2.   Load the media properly.  Then press 
the  [RESTART]  key. 
⇒  Section 2.4  
NO PAPER    **** 
3.   The media is slack.  3.   Take up any slack in the media. 
1.  The ribbon is not fed properly. 
 
 
 
 
  1.   Remove the ribbon, and check the 
status of the ribbon.  Replace the 
ribbon, if necessary.  If the problem 
is not solved, turn off the printer, and 
call an authorised service 
representative.  RIBBON ERROR  **** 
2.  The ribbon has run out.  2.  Load a new ribbon.  Then press the  [RESTART] key. 
⇒  Section 2.6  
EXCESS HEAD TEMP The print head is overheated.  Turn o ff the printer, and allow it to cool 
down (about 3 minutes).  If this does not 
solve the problem, call an authorised 
service representative. 
HEAD ERROR There is a problem with the Print Head .  Replace the Print Head.  Then press the 
[RESTART]  key. 
POWER FAILURE A momentary power failure has 
occurred.  Check the power source which supplies 
power to the printer.  If the rating is not 
correct, or if the printer shares the same 
power outlet with other electrical 
appliances that consume large amounts 
of power, change the outlet. 
1.  The printer is used in a location where 
it is subject to noise.  Or, there are 
power cords of other electrical 
appliances near the printer or 
interface cable.   1.  Keep the printer and the interface 
cables away from the source of noise. 
2.  The Power Cord of the printer is not grounded.   2.  Ground the Power Cord. 
3.  The printer shares the same power 
source with any other electrical 
appliances.   3.  Provide an exclusive power source for 
the printer. 
SYSTEM ERROR 
4.  An application software used on your host computer has an error or 
malfunction.  4.  Confirm the host computer operates 
properly. 
FLASH WRITE ERR. An error has occurred in writing to the 
flash ROM.  Turn the printer off, and then on again. 
FORMAT ERROR An error has occurred in formatting the 
flash ROM. Turn the printer off, and then on again. 
FLASH CARD FULL Saving failed because of an insufficient 
capacity of the flash ROM. Turn the printer off, and then on again. 
EEPROM ERROR Data cannot be read from/written to a 
backup EEPROM properly. Turn the printer off, and then on again.  
						

							5. TROUBLESHOOTING ENGLISH VERSION EO1-33055 
5.2 Possible Problems
 
E5- 3 
5.1  Error Messages (Cont.) 
Error Messages  Problems/Cause  Solutions 
SYNTAX ERROR While the printer is in the Download 
mode for upgrading the firmware, it 
receives an improper command, for 
example, a Issue Command. Turn the printer off, and then on again. 
LOW BATTERY The voltage of the Real Time Clock 
Battery is 2.4V or less. Hold down the [RESTART]key until  
“RESET” is displayed.  If you 
would like to keep using the same 
battery even after “LOW BATTERY” 
error occurs, set the Low battery check 
function to OFF, and set the date and 
time to the real time.  As long as the 
power is on, the Real Time Clock will 
function.  
⇒ Section 2.9.6 
However, once the power is turned off, 
the date and time will be reset.
   
Call a TOSHIBA TEC authorized 
service representative for replacement of 
the battery. 
Other error messages  Hardware or software problems may 
have occurred. Turn the printer off and then on.  If this 
does not solve the problem, turn off the 
printer again, and call a TOSHIBA TEC 
authorised service representative.  
  
 
 
5.2 Possible Problems  
This section describes problems that may occur when using the printer, and their causes and solutions.  
 
Possible Problems  Causes  Solutions 
1.  The Power Cord is disconnected.  1.  Plug in the Power Cord. 
2.  The AC outlet is not functioning 
correctly. 2.  Make sure that the power is supplied 
using another electric appliance.  
The printer will not 
turn on. 
3.  The fuse has blown, or the circuit 
breaker has tripped. 3.  Check the fuse or breaker. 
1.  The media is not loaded properly.  1.  Load the media properly. 
⇒ Section 2.4. The media is not fed. 
2.  The printer is in an error condition.   2.  Solve the error in the Message 
Display.  (See Section 5.1 for more 
detail.) 
Pressing the [FEED] 
key in the initial state 
results in an error. A feed or an issue was attempted not on 
the following default conditions. 
Sensor type: Feed gap sensor 
Printing method: Thermal transfer 
Media pitch: 76.2 mm Change the print condition by using the 
printer driver or a print command so that 
it corresponds to your printing 
conditions.  Then, clear the error state by 
pressing the [RESTART] key.   
						

							5. TROUBLESHOOTING ENGLISH VERSION EO1-33055 
5.2 Possible Problems
 
E5- 4 
5.2 Possible Problems (Cont.) 
Possible Problems  Causes  Solutions 
1.  The media is not loaded properly.  1.  Load the media properly. 
⇒ Section 2.4. 
2.  The ribbon is not loaded properly.  2.  Load the ribbon properly.  
⇒ Section 2.6 
3.  A print head is not installed properly.
 3.  Install the Print Head properly. Close 
the Print Head Block. 
Nothing is printed on 
the media. 
4.  The ribbon and media are not 
matched. 4.  Select an appropriate ribbon for the 
media type being used. 
1.  The ribbon and media are not 
matched. 1.  Select an appropriate ribbon for the 
media type being used. The printed image is 
blurred. 
2.  The Print Head is not clean.   2.  Clean the print head using the 
supplied Print Head Cleaner. 
⇒ Section 4.1.1 
1.   The Cutter Cover is not attached 
properly. 1.  Attach the Cutter Cover properly. 
 
2.  The media is jammed in the Cutter.  2.   Remove the jammed paper. 
⇒ Section 4.1.3 
The Cutter does not 
cut. 
3.  The Cutter Blade is dirty.  3.  Clean the Cutter Blade. 
⇒ Section 4.1.3  
						

							
5. TROUBLESHOOTING ENGLISH VERSION EO1-33055 5.3 Removing Jammed Media 
E5- 5 
5.3 Removing Jammed  Media  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 This section describes in detail how to remove jammed media from the 
printer.  
 
 
Remove the jammed media from under the Upper Sensor Ass’y as 
follows: 
  1.   Open the Top Cover. 
2.   Push the Head Block Release Lever to release and raise the Print 
Head Block. 
3.   Lift the Upper Sensor Ass’y, and remove the jammed media. 
 
 
 
4.   Clean the Platen and  sensors as described in  Section 4.1.1 . 
5.   Media jams in the Cutter Module can be caused by wear or residual 
glue from label stock on the Cutter Blade.  Do not use non-specified 
media with the Cutter.   
 
 
CAUTION! 
Do not scratch the Print Head or 
Platen using a sharp instrument, 
as this may cause media feed 
failure or damage to the printer. 
NOTE: 
If you get frequent jams in the 
Cutter, contact a TOSHIBA TEC 
authorised service representative.  
Upper Sensor 
Ass’y  
						

							
6. PRINTER SPECIFICATIONS ENGLISH VERSION EO1-33055 6. PRINTER SPECIFICATIONS
 
E6- 1 
6. PRINTER SPECIFICATIONS 
This section describes the printer specifications.    
Model 
Item  B-852-TS22-QQ-R B-852-TS22-QP-R 
Dimension (W 
× D  × H)  385 mm  × 181 mm*  × 243 mm (15.2”  × 7.1”*  × 9.6”) 
*: Depth is 16.8” (427 mm) when  the supply holder is installed. 
Weight  34.4 lb (15.6  kg) (Media and ribbon are not included.) 
Operating temperature range  5 °C to 40 °C (41 °F to 104 °F) 
Relative humidity  25% to 85% RH (no condensation) 
Input voltage  AC100 – 120V, 60 Hz  AC220 – 240V, 50 Hz  
During a print job  2.5 A, 232 W maximum  1.1 A, 217 W maximum  Power 
consumption  
During standby 0.16 A, 15 W maximum  0.1 A, 20 W maximum  
Resolution  11.8 dots/mm (300 dpi) 
Printing method  Thermal transfer or Thermal direct 
Printing speed 
  50.8mm/sec. (2 inches/sec.) 
101.6 mm/sec (4 inches/sec.) 
Available media width  
(including backing paper) 100 mm to 242 mm (3.9 inches to 9.5 inches) 
Maximum effective print width  8.5” (216.8 mm)
 
Issue mode  Batch 
Cut (Cut mode is enabled only when the optional cutter module is 
installed) 
LCD Message display  16 characters  × 1 line  
						

							
6. PRINTER SPECIFICATIONS ENGLISH VERSION EO1-33056 6. PRINTER SPECIFICATIONS
 
E6- 2 
 
Model 
Item  B-852-TS22-QQ-R B-852-TS22-QP-R 
Available bar code types 
 
 
 
 
 JAN8, JAN13, EAN8, EAN8+2 digits, EAN8+5 digits, 
EAN13, EAN13+2 digits, EAN13+5 
digits, UPC-E, UPC-E+2 digits, 
UPC-E+5 digits, UPC-A, UPC-A+2 digits, UPC-A+5 digits, MSI, 
ITF, NW-7, CODE39, CODE93, CODE128, EAN128, Industrial 2 to 
5, Customer Bar Code, POSTNET, KIX CODE, RM4SCC (ROYAL 
MAIL 4STATE CUSTOMER CODE), RSS14 
Available two-dimensional code  Da ta Matrix, PDF417, QR code, Maxi Code, Micro PDF417, CP Code
Available font 
 
  Times Roman (6 sizes), Helvetica (6 sizes), Presentation (1 size), 
Letter Gothic (1 size), Prestige Elite (2 sizes), Courier (2 sizes)\
, OCR 
(2 types), Gothic (1 size), Outline font
 (4 types), Price font (3 types) 
Rotations 0 °, 90 °, 180 °, 270 ° 
Standard interface  Parallel interface (Cen tronics, Bidirectional 1284 Nibble mode) 
USB interface (V2.0 Full speed) 
LAN interface (10/100BASE) 
Optional equipment  Serial interface board (RS-232C) (B-SA704-RS-QM-R)  Wireless LAN interface board (B-SA704-WLAN-QM-R) 
Cutter module (B-7208-QM-R) 
Expansion I/O board (B-SA704-IO-QM-R) 
Real time clock (B-SA704-RTC-QM-R) 
 
 
 
 
NOTES: 
• Data MatrixTM is a trademark of International Data Matrix Inc., U.S.  
• PDF417TM is a trademark of Symbol Technologies Inc., US. 
•  QR Code is a trademark of DENSO CORPORATION. 
•  Maxi Code is a trademark of United Parcel Service of America, Inc., U.S.