Tone Commander 6210, 6220 User Manual

							68Tone Commander 6210/6220 User Manual
Telephone Configuration Troubleshooting
CA/DN troubleCheckFix
Inbound calls to a
specific line cause the
LED to flash, but there is
no audible ringing.>SETUP >USER
>RING >CONTROL
>Select line>ALWAYS
A specific line is
selected that is
supposed to have dial
tone, but there isn’t any.>SETUP >INSTL
>KEYS
>Select line key>CA/DN
General usageCheckFix
All inbound calls appear
on CA1. Outbound calls
cannot be made.>SETUP >INSTL
>MORE >MODE>CACH
Ringing calls are not
answered when going
off-hook.>SETUP >USER
>MORE >PREF>RING
Using a specific
headset, the voice level
to other parties is not
loud enough.>SETUP >USER
>MORE >VOICE
>HEAD >VOLUME>XMT+ as many
  times as required
“SELECT AN IDLE
LINE” is displayed when
going off-hook or
pressing the speaker
key.Originating DN and
Call Appearance
Reservation settingsSee page 32. 
						

							Tone Commander 6210/6220 User Manual69
Appendix A
Ordering ISDN Service
Setup Wizard
The ISDN Telephone Setup Wizard simplifies ordering ISDN service.
This Windows 95/98/NT program prompts you for all required
information, and prints the service order forms and key designation
labels. You can download the Setup Wizard from Tone Commander’s
Web site at www.tonecommander.com or call Tone Commander at
(800) 524-0024 to order the program on floppy disks.
Ordering Manually
Your service provider may have their own process and forms for
ordering ISDN service. Contact them for instructions before you create
your order.
Key Assignments
The 6210 and 6220 are compatible with all NIUF terminal packages
and many other standard line configurations. If Parameter Downloading
is available, the phone will automatically assign Feature Activator keys
and codes to match almost any line configuration. Call appearances
are always assigned in ascending order, starting with button #1.
Feature activators are assigned in descending order, starting with
button #10 on the 6210, #20 on the 6220, or the last button (#40 or
#50) on the 6030X.
Use the table on the following page as a guide when assigning custom
feature activators and indicators.
Where to Go for Help
If you need assistance ordering service, call Tone Commander
Customer Technical Support at (800) 524-0024. 
						

							70Tone Commander 6210/6220 User Manual
Recommended Button Assignments
Network
Button #Assignment
1 Call Appearance (PDN)
2 Call Appearances
3
.
.
.
.
.
.
58
59 Additional Feature Keys
60 Conference *
61 Transfer *
62 Drop *
63 Message Waiting Indicator
*National ISDN only; DO NOT assign these keys
for 5ESS Custom ISDN.
With Parameter Downloading, the phone will automatically remap
feature activators (other than Conference, Transfer, Drop, and
Message Waiting) in descending order, starting with key 20 on the
6220 or key 10 on the 6210. For example, network feature key #59 will
be assigned to key 10 on a 6210, #58 to key 9, etc. 
						

							Tone Commander 6210/6220 User Manual71
Appendix B
Setup Menu Tree
INSTL  (Installation Options)
SPID  (Service Profile Identifier) ......................................  page 29
PARAM  (Parameter Download – National ISDN only).....  page 30
START  (Start Download)
AUTO  (Automatic Download Enable/Disable)
KEYS
CA/DN  (Call Appearance/Directory Number) ..........  page 30
ORIG  (Originating DN)
RESERV  (Call Appearance Reservation)
OUT  (Outgoing Only)
IN  (Incoming Only)
PRI  (Outgoing/Priority Incoming)
NOT  (Not Reserved)
FA  (Feature Activator)
DSS  (Direct Station Select)
DSS#
SPDIAL  (Speed Dial)
PAUSE  (Dialing Pause)
FA  (Feature Activator)
UNUSED
MODE  (Terminal Mode – National ISDN only) ................  page 36
CACH  (Call Appearance Call Handling EKTS)
BASIC  (Basic EKTS – National ISDN only)
PASSWD  (Installation Options Password) ......................  page 37
SET
CLEAR
RESET  (Reset to Default Settings) .................................  page 39 
						

							72Tone Commander 6210/6220 User ManualVA  (Voice Announce) .....................................................  page 40
KEYS  (CA/DN Keys that accept VA Calls)
DNs  (Incoming Directory Numbers)
ALERT  (Incoming Call Alerting Patterns)
MUTE  (Automatic Microphone Muting)
ADMIN  (Administration Options)
INSPCT  (Local Inspect) ..................................................  page 44
KEYS  (Call Appearance and Feature Activator Keys)
DNs  (Directory Numbers)
MESSAGE  (Message Waiting Indicator)
VERS  (Version) ..............................................................  page 48
SERIAL  (Serial Number)
H/W  (Hardware Versions)
S/W  (Software Version)
[option model]  (Optional Equipment Version,
if installed)
TEST ................................................................................  page 50
DISPLY  (Display and Indicators)
LCD  (Test LCD Display)
RED  (Test Red Indicators)
GREEN  (Test Green Indicators)
OFF  (Turn All Indicators Off)
KEYS  (Test Phone Keys)
6030X  (Test 6030X Keys and Indicators, if installed)
DIAG  (Diagnostic Display) ..............................................  page 52
RESTART  (Restart/Clear Call Log) ................................  page 52
LOG  (Error & Parameter Download Logs) ......................  page 53
ERROR  (Error Log)
PARAM  (Parameter Download Log – Nat. ISDN only)
CLEAR  (Clear Error Log) 
						

							Tone Commander 6210/6220 User Manual73
USER  (User Options)
CLOCK  (Set Time and Date) ..........................................  page 55
SPDIAL  (Speed Dial) ......................................................  page 55
PAUSE  (Dialing Pause)
DIR  (Call Directory)..........................................................  page 57
RING  (Personal Ringing) ................................................  page 59
TONE  (Ringing Tone)
OFFHK  (Off-Hook Ringing)
NORMAL
SINGLE  (Single Burst)
CONTROL  (Ringing Control)
ALWAYS  (Ring Immediately)
NEVER  (Never Ring)
WAIT2  (Wait 2 Ring Cycles / 12 seconds)
WAIT3  (Wait 3 Ring Cycles / 18 seconds)
WAIT4  (Wait 4 Ring Cycles / 24 seconds)
WAIT5  (Wait 5 Ring Cycles / 30 seconds)
WAIT6  (Wait 6 Ring Cycles / 36 seconds)
WAIT7  (Wait 7 Ring Cycles / 42 seconds)
PREF  (Off-hook Call Preference – National ISDN only) .  page 61
RING  (Answer Ringing Call)
IDLE  (Select Idle Call Appearance)
NONE  (Manual Call Appearance Selection)
VOICE  (Voice Mode) ......................................................  page 62
HAND  (Handset)
HEAD  (Headset)
VOLUME
RCV+/-  (Receive Volume Up/Down)
XMT+/-  (Transmit Volume Up/Down,
Headset only)
DISPLY  (Display Contrast) .............................................  page 63
+  (Increase Contrast)
-  (Decrease Contrast)
PASSWD (Call Log Password) ........................................  page 64
SET, CLEAR 
						

							74Tone Commander 6210/6220 User Manual
POTS  (6002TA Analog POTS Port Options)
Options in this menu are described in the 6002TA Analog
Port Terminal Adapter User Manual.
RING  (Ringing Control)
ALWAYS  (Ring Immediately)
NEVER  (Never Ring)
WAIT2  (Wait 2 Ring Cycles / 12 seconds)
WAIT3  (Wait 3 Ring Cycles / 18 seconds)
WAIT4  (Wait 4 Ring Cycles / 24 seconds)
WAIT5  (Wait 5 Ring Cycles / 30 seconds)
WAIT6  (Wait 6 Ring Cycles / 36 seconds)
WAIT7  (Wait 7 Ring Cycles / 42 seconds)
PRIV  (POTS Line Privacy)
ON
OFF
CALLWT  (Call Waiting Alert)
CALLID  (Caller ID Display and Tone)
TONE  (Call Waiting Tone only)
DISABLE
ORIG  (POTS Originating Call Appearance) 
						

							Tone Commander 6210/6220 User Manual75
Appendix C
Warranty and Service
Tone Commander Product Warranty
For a period of one year from date of dealer purchase, but not to
exceed 16 months from date of manufacture, Tone Commander
Systems, Inc. (Tone Commander) warrants its products to be free from
defects in material and workmanship under conditions of normal use
and service. Tone Commander shall, at its option, repair or replace any
defective product which, in its opinion, has not been misused,
damaged, or improperly installed.
Repair or replacement under this warranty will be performed at Tone
Commanders factory. Authorization must be obtained from Tone
Commander prior to returning a product for repair. Freight must be
prepaid for all units returned to Tone Commander. Units repaired under
warranty will be shipped UPS Ground (or equivalent), freight prepaid by
Tone Commander.
Products that are older than the warranty period, but less than 7 years
old, or still manufactured by Tone Commander may be repaired at the
factory for a flat rate charge. Repaired out-of-warranty units are
warranted for 90 days from the date of repair.
The repair or replacement of a product under this warranty represents
the entire obligation of Tone Commander; Tone Commander shall not
be liable for any special or consequential damages resulting from or
caused by any defect, failure, incapacity or malfunction of any of its
products.
The foregoing express warranty is in lieu of all other warranties,
express or implied, including but not limited to any implied
warranty of merchantability, fitness, or adequacy for any
purpose or use, quality, productiveness or capacity; Tone
Commander, to the extent permitted by law, hereby disclaims
all such other warranties. 
						

							76Tone Commander 6210/6220 User Manual
Appendix D
Specifications
Contents of Shipping Container
Modular handset coil-cord
Modular line cord
Label Sheet
Handset
Manual
Quick Reference Card
Standards Compliance
ANSI T1.601-1992 and T1.605-1991
National ISDN, Lucent 5ESS Custom ISDN
FCC Part 15
FCC Part 68
Hearing Aid Compatible
FCC Part 68 Volume Control Requirements
UL, cUL Listed
Network Switch Compatibility
Lucent 5ESS National ISDN, Custom ISDN
Nortel DMS-100 National ISDN
Siemens EWSD National ISDN
AG Communication Systems GTD-5 National ISDN
Avaya Definity PABX
Power Requirements
PS1 (phantom) or PS2 (pins 7 and 8)
24 to 56.5 VDC @ 2 W max. per terminal (excluding wiring losses)
Physical Dimensions
8.25” W x 8.5” D x 4.75” H, including handset
Weight
2.5 lbs.
Environmental
Operating Temperature: 32° to 104° F (0° to 40° C)
Storage Temperature: 32° to 122° F (0° to 50° C)
Humidity: 5% to 95% non-condensing 
						

							Tone Commander 6210/6220 User Manual77
Factory Default Settings
ParameterDefault Value
(National ISDN)
Default Value
(5ESS Custom ISDN)
Auto Param. Download
Enabled
N/A
CA Reservation
Not Reserved Not Reserved
Call Log Password
None None
Call Preference
Ring(Network Controlled) *
ClockTime of the last
error log entryTime of the last
error log entry
Conference
FA/FI=60
N/A
Display Contrast
Level 5 Level 5
Drop
FA/FI=62
N/A
Handset Volume
Level 3 Level 3
Headset Volume
Level 3 Level 3
Install Menu Password
None None
Message Waiting
FI=63 FI=63
Multifunction Keys 1-3
CA/DN CA/DN
Multifunction Keys 4+
Unused Unused
Off-hook Ring
Single Single
Originating DN
Yes, PDN Yes, Keys 1-3
Ringer Volume
Level 3 Level 3
Ringing Control
Always Always
Ringing Tone
#5 (of 8) #5 (of 8)
Speakerphone Volume
Level 3 Level 3
Terminal Mode
CACH
N/A
Transfer
FA/FI=61
N/A
Voice Announce Alert
Any Any
Voice Announce DNs
All All
Voice Announce Keys
All Disabled All Disabled
Voice Announce Muting
On On
Voice Mode
Handset Handset
*fixed setting for 5ESS Custom ISDN