Tone Commander 40d120 Attendants Guide

							To place an intercom call:
 
aPress the INTERCOM button if your system
has a single intercom group, or press the
INTCOM button for the desired intercom
group.
 Dial the number of the station you want to call
with the dial pad.
Prio rity Calls
The priority feature originates a call-waiting call to a station. If the
station is busy, the user will hear a call waiting tone. They can
then hookflash to answer your call.
To initiate a priority call:
 
aPress the PRIORITY button
(instead of the ORIGINATE button).
 You will hear a confirm tone.
 If you were connected to a call, it will move to
line 2 of the display.
 
aPress the called party’s DSS button, or dial
the call with the dial pad.
 You will hear ringback; the called party will
hear a call waiting tone. You may press the
CONNECT button at this time for an un-
screened transfer.
 If screening the transfer, you will be
connected to the called party when they flash
their hookswitch to accept the call.
aProceed with transferring the call as explained
on page 12.
Note: Both the 40d and called station lines must be properly configured
in the telco central office for this feature to operate. This feature is only
supported with Lucent 5ESS Custom ISDN.
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							Conference Calls
To set up a conference call:
 
aPress the ORIGINATE button and establish
the first call (or answer a ringing call). It will be
shown on line 1 of the display.
 
aPress the CONF* button and establish the
second call. The first call will move to line 2 of
the display.
 
aAfter the second called party answers, press
the CONF button again to join all parties in a
conference call.
 
aTo add an additional party to the conference,
press the CONF* button, then dial. After the
party answers, press the CONF button again
to join all parties.
 
aIf you need to remove the last party added,
press the DROP button.
 
 Press the RELEASE button to remove the
console from the conference. The parties will
remain connected.
Note: The 40d must be properly configured for multiparty conference 
in the telco central office for this feature to operate. Conferencing more
than three parties is not available on some central offices.
*Lucent 5ESS Custom ISDN: Press the
ORIGINATE button instead of the CONF
button before adding parties to the
conference call.
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							Ring De lays
A backup console may be installed with a delayed ringing option.
When this feature is enabled, the backup console will not respond
to a ringing call until that call has been ringing at the primary
console for a preset time. Use ring delays when you want the
backup console to ring only when calls have not been answered
at the primary console.
To enable ring delays:
 
aPress the RING DLY button.
 The light above the button will turn on, indicat-
ing that ring delays are enabled.
 
To disable ring delays:
 
aPress the RING DLY button again.
 The light above the button will turn off.
 All calls will now ring immediately.
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							Adjusting the Ringer Volume
To adjust the volume of the console ringer:
 
aWhile not connected to a call, press the VOL
or VOL  button. The console will beep with
the new ringer volume setting.
 
Ad ju s tin g  th e  Ha n d s e t Volume
To adjust the volume of the handset or headset:
 
aWhile connected to a call, press the VOL  or
VOL  button.
 Volume levels are not reset after each call.
 
Using a Headset
A headset may be used in place of the handset. Unplug the
handset cord from the jack on the left side of the 40d console,
and plug the headset into the jack. Some headsets have a jack
for the handset, allowing you to switch between the two devices
without unplugging.
The 40d console is compatible with amplified electronic headsets
only. Contact your system vendor, headset manufacturer, or Tone
Commander if you have any questions regarding headset
compatibility.
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							Use Maintenance Mode to make changes to the name database
or to set the clock. See your installer or system administrator for
other Maintenance Mode options. 
To enter Maintenance Mode:
 
aPress the MAINT button.
 The main Maintenance Mode screen will be
displayed.
 All menus other than the Maintenance Main
Menu are identified in the upper right corner.
 If the screen below is not shown, press the
EXIT button (Hold Loop button 6) until you
see the Maintenance Main Menu screen.
A menu is shown on the bottom line of the display. Press the Hold
Loop button directly below a menu option to select the option.
Names and numbers are entered with the dial pad.
To exit Maintenance Mode:
 
aSelect EXIT from the menu until the console
returns to normal call processing mode.
 or 
 Press the MAINT button to temporarily exit
Maintenance Mode. Press the MAINT button
again to return to the same Maintenance
Mode screen. This allows you to answer a
call, then resume console programming where
you left off.  
Console Setup
         MAINTENANCE MAIN MENU
NAMES  TIME   STATS  SETUP   DIAG   EXIT
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							Name  Database
Your console can store up to 1000 name/telephone number
entries. The name database will identify callers by name based
on the number sent from the central office. A DSS button may be
associated with a name/number entry to simplify dialing.
Initial database entry and any extensive changes are most easily
accomplished with the 40d120 Setup Utility. Please see your
system administrator for details.
The console’s built-in editing capability provides a convenient
method for making a few quick changes. 
To view the name database:
 
aSelect NAMES from the Maintenance Main
Menu. NAMES programming may be
password protected – see your system
administrator.
 A name/number entry screen will be displayed.
NEXT – move to the next name/number entry
LAST – move to the previous name/number entry
You can also press a DSS button to select its associated
name/number entry, if the button has already been
assigned to an entry.
EDIT – make changes to the displayed name/number entry
ADD – add a new name/number entry
RESET – resets all line status lights to the default locations;
for use only by your system administrator
EXIT – return to the Maintenance Main Menu
         MAINTENANCE MAIN MENU
NAMES  TIME   STATS  SETUP   DIAG   EXIT
NAME: Bill Jones                 [NAMES]
DN:4253351234    DSS#:1234
DSS KEY: 27  VM#:1017     SPID:1  CA:027
NEXT   LAST   EDIT    ADD   RESET   EXIT
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							To edit a name/number entry:
 
aSelect EDIT to change the currently displayed
entry.
 A name/number editing screen will be
displayed.
NEXT – moves to the next field
 – moves to the next character in the current field
(or use the VOL  button)
DELETE – select CHAR. to delete the character under the cursor,
FIELD to delete all characters in the field, ENTRY to 
delete the entire name/number entry, or ABORT to 
cancel the delete operation
ABORT – cancel any changes made to the name entry and return
to the main NAMES menu
DONE – save changes made to the name entry and return
to the main NAMES menu
Use the dial pad to enter characters in the NAME and DSS#
fields. When editing the NAME field, each dial pad button selects
several characters, corresponding to the letters and numbers
printed on the button when possible. Press the button repeatedly
until the desired character appears under the cursor, then press
the --> button to move to the next character position.
NAME:                             [EDIT]
DN:              DSS#:
DSS KEY:     VM#:         SPID:   CA:
NEXT       DELETE  ABORT  DONE
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							Characters available with each dial pad key are shown below.
Enter up to 18 characters in the NAME field; use the --> button
to advance to the next character position. This field entry will be
displayed during call processing operations.
Enter up to 18 digits (numbers only) in the DSS# field; the
character position will advance automatically. Enter all digits as
they should be dialed (e.g. 9+1+area code+number for long
distance calls, station number only for internal calls). This
telephone number is dialed when the DSS button is pressed for
call origination or call transfer.
A DSS button on a 120d console may be assigned to this
name/number entry. Press the desired DSS button when the
cursor is in the DSS KEY field. Press the SHIFT button first to
select the lower entry for a DSS button. The DSS button number
may also be entered with the dial pad.
The DN, VM#, SPID, and CA fields are for use only by your
system administrator. DO NOT change the entries in these fields.
The console will display a “DELETE OLD ENTRY?” warning if you
attempt to enter a number or DSS button that has already been used
in another entry. Select YES to delete the old entry, or ABORT to
return to the editing screen and change the new entry.
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							Se ttin g  th e  C lo c k
To set the time of day clock:
 
aSelect TIME from the Maintenance Main
Menu.
 The time display screen will be displayed.
 
aSelect EDIT to change the time.
 The time editing screen will be displayed.
         MAINTENANCE MAIN MENU
   
NAMES  TIME   STATS  SETUP   DIAG   EXIT
TIME:  2:31                       [TIME]
              EDIT                  EXIT
Note: The clock will be automatically synchronized with network time
if time information is available (Lucent 5ESS Custom ISDN only).
26        Tone Commander 40d120 Attendant’s Guide 
						

							 – moves to the next character (or use the VOL  button)
DELETE – select CHAR. to delete the character under the cursor,
FIELD to delete the entire time field (all characters),
or ABORT to cancel the delete operation
ABORT – cancel any changes made to the time setting and return
to the main TIME display menu
DONE – save changes made to the time setting and return
to the main TIME display menu
Enter the time with the dial pad.
The cursor will advance to the next character position
automatically. You can manually select the character position 
with the arrow buttons.
TIME:  2:31                       [EDIT]
           DELETE  ABORT  DONE
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