Tone Commander 40d120 Attendants Guide

							Line 2 – 2nd Party
Information about the second party (not connected to the
handset) is shown on line 2. This is usually the party waiting to be
transferred or conferenced.
In the example below, the caller info has moved to the second
line while the party being transferred to is dialed. The caller is on
hold. 
Lines 1 and 2 will exchange positions when the SPLIT button is
pressed. The party you are connected to always appears on the
top line.
Line 3 – Ringing Calls
The next ringing call is shown in line 3. At the right side of the
display is the number of additional calls waiting to be answered.
DIAL Enter#      555-1234          12:32
HOLD Internal    Bob Smith
RING External    Barney Jones   
HLD 2  HLD 3  PAG 2
Call
StateCall
Information Name / Number
DIAL Enter#      555-1234          12:32
HOLD Internal    Bob Smith
RING External    Barney Jones       CW=3
HLD 2  HLD 3  PAG 2
Call
RingingCall
Information Name / NumberCalls
Waiting
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							Line 4 – Hold Status
Hold loop status is shown on line 4. Displays correspond to hold
loop keys. Held calls can be retrieved by pressing their hold loop
button. More information about a call is displayed if the POLL
button is pressed before the hold loop button. Hold type can be
one of the following:
HLD– call placed on manual hold
PAG– call placed on hold during a paging operation
NXF– call placed on hold due to an aborted transfer operation
CBK– call placed on hold during a callback operation
The time that the call has been on hold, in 10 second increments,
is displayed after the hold type.
In the display below, call #1 has been on hold for 20 seconds, call
#2 for 30 seconds, and call #3 on hold during a paging operation
for 20 seconds.
Call Information
The type of call is shown in the call information field on lines 1-3.
Possible displays include:
Internal Page Recall All from
  (call fwd, all calls)
External NXF Recall Busy from (call fwd, busy)
Hold Recall CBK Recall No Ans from  (call fwd,
     no answer)
During dialing, call progress is displayed.
Enter#– dial tone has been received, ready to dial
Call Setup– dialing completed, waiting for the network
   to connect to called party
Ringing– dialed call is ringing
User Busy– called line is busy
No Answer– called line did not answer
Rejected– remote end rejected the call
Not Avail– service or feature is not available
Congestion– network indicates congestion
Waiting for
   Response– the central office has not yet responded;
   the call cannot proceed until it does
 
TALK External    Barney Jones      12:33
HLD 2  HLD 3  PAG 2
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							Call Answe ring
Ringing calls are prioritized according to the call type queues that
have been set up by your installer. The next call waiting to be
answered is shown on line 3 of the display – see page 8.
To answer the ringing call shown in the display:
 
aPress the ANSWER button.
 If you were connected to a call (call was
displayed on line 1, with 
no call on line 2), that
call will be placed on hold.
After answering, you may:
•transfer the call to a station or voice mail system
•place the call on hold
•announce the call over a paging system
•release (disconnect/hang up) the call  
Operation
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							Transfe rring Calls
To transfer a call to a station:
 
aPress the DSS button for the desired station.
or
 
aPress the ORIGINATE button. When “Enter #”
is displayed, dial the station number with the
dial pad. The entered digits will be displayed.
The caller will be placed on hold, and will
move to line 2 of the display. The party being
transferred to will be displayed on line 1.
(If the wrong DSS button was selected, press
the CANCEL button to cancel dialing. Select
another DSS button.)
“Ringing” will be displayed when the called sta-
tion begins to ring. You will hear ringback in
the handset.
If the called station is busy, you can:
•Press the CANCEL button to return to the caller.
•Press the RELEASE button to cancel transfer; the caller
remains on hold and moves to a hold loop with an NXF
(incomplete transfer) indication. The console is now free to
answer another call.
•Page the called party after pressing the CANCEL button
(see page 16).
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aPress the CONNECT button to immediately
transfer the call without talking to the called
party (unscreened transfer).
 or
aWait for the called party to answer, then ask
them if they will accept the transferred call.
 
 (At this time you can use the SPLIT button to
switch the handset between the calling and
called parties. The party you are connected to
is displayed on the top line, and the party on
hold is displayed on line 2.)
 
aIf the caller will accept the call, press the
CONNECT button. The calling party will be
connected to the called party.
 
aIf the caller will not accept the call, press the
CANCEL button to return to the caller.
or
 
aPress the RELEASE button to disconnect the
called party and move the calling party (on
hold) to a hold loop.
 
Call Ho ld
To place a call on hold:
 
aPress the HOLD button.
 The call will be placed in the first available
hold loop. The display will show “HLD” and
the time, in 10 second increments, that the
call has been on hold (see page 9).
Calls that are on hold longer than a preset recall time will ring at
the console.
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							To reconnect to a call on hold:
 
aPress the Hold Loop button for the held call.
 
To check the status of held calls:
 
aPress the POLL button. 
aPress the Hold Loop button for the call to be
checked.
 Information about the calling party will be
displayed.
 
aPress other Hold Loop buttons if you want to
check the status of other held calls.
 
aPress the POLL button when finished. The
console will return to normal operation.
To connect the call displayed on line 1 to a call on hold:
 
aPress the Hold Loop button for the held call.
 The call on line 1 will be put on hold and will
move to line 2 of the display.
 
aPress the CONNECT button.
 The calls will be connected together, and
removed from the console.
 
If the wrong hold loop button is inadvertently selected, press the
HOLD button to place the call back on hold.
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							Call Park
The Call Park feature parks a call at a directory number. Another
party can pick up the call by dialing a park retrieve code or
pressing a feature key on an ISDN set.
To park a call:
 
aPress the PARK button.  
aPress a DSS button or dial the directory
number where the call is to be parked.
aPage the requested party, and inform them
that a call is parked at the directory number
(see page 16).
To retrieve a parked call:
 
aPress the UNPARK button. 
aPress a DSS button or dial the directory
number where the call is parked.
 You will be reconnected to the caller.
If the parked call has been retrieved or
abandoned, you will hear reorder (fast busy)
tone.
Note: This feature requires proper configuration of the 40d ISDN line
in the telco central office to support Directed Call Park. This feature is
not supported on Nortel DMS-100 central offices.
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							Call Pickup
To pick up a call ringing at a station:
 
aPress the PICKUP button. 
aPress the ringing station’s DSS button.
 You will be connected to the call.
Autom atic Callback
The system can alert the console when a busy station becomes
idle.
To initiate an automatic callback:
aDial the busy station.
 
aPress the CALLBACK button.
 If a call waiting to be transferred is displayed
on line 2, that call will be placed in a hold
loop. The display above the Hold Loop button
will show “CBK”.
 When the busy station becomes idle, the con-
sole will ring.  Line 3 will show a ring callback
with the party’s identification.
 
aPress the ANSWER button. The station will
be dialed.
 
aIf the callback was set up for a held party,
press CONNECT to transfer the call.
Note: This feature requires proper configuration of the 40d ISDN line
in the telco central office to support Directed Call Pickup.
Note: This feature requires proper configuration of the 40d ISDN line
in the telco central office to support Automatic Callback. This feature is
only supported with Lucent 5ESS Custom ISDN.
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							Announcing Calls
To announce a call over an in-house paging system:
 
aPress the PAGE button. If you were
connected to a call, the caller is placed in a
hold loop with “PAG” displayed.
aAfter the paging system answers, announce
the call.
 
aPress the RELEASE button to disconnect
from the page. The caller will remain on hold.
 The paged party must dial the console to
retrieve an announced call. When you answer
their call, press the Hold Loop button for the
calling party, then press the CONNECT button
to transfer the call.
Voice Mail
To transfer a call to a voice mail system:
 
aPress the VOICE MAIL button. 
aPress the DSS button for the requested voice
mailbox (optional, if you want to connect to a
specific mailbox).
 
aPress the CONNECT button to transfer the
call.
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							Call Re le ase
To release (disconnect, or hang up) a call:
 The call to be released must be active on line
1 of the display.
 
aPress the RELEASE button.
 If there is a second party active on line 2 of
the display, they will remain on hold and move
to a Hold Loop button with “NXF” displayed.
Call Originating
To place an outside call:
 
aPress the ORIGINATE button, then dial the
number with the dial pad. The digits entered
will appear in the display.
or
 
aPress an autodial button (a spare DSS button
that has been programmed with the desired
number).
 
To call a station:
 
aPress the DSS button for the desired station.
or
 
aPress the ORIGINATE button, then dial the
station number with the dial pad.
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