Tone Commander 40d120 Attendants Guide

®®
40d 120
 Atte n d a n t’ s  G u id e 

Introduction  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  1
Buttons, Display, Indicators  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2
40d Console  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2
120d Console  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  3
Call Processing Buttons  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  4
Hold Loop Buttons  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  6
Shift Button  .  .  .  .  ....

ii        Tone Commander 40d120 Attendant’s Guide 

The Tone Commander 40d console is an easy to use attendant
console utilizing ISDN technology. All calls are handled over a
single attendant loop.
The companion 120d BLF/DSS console adds autodialing and
station status display for up to 120 stations. The attendant
position can include up to four 120d consoles, for a maximum
capacity of 480 stations.
The features of the Tone Commander 40d120 include:
ENHANCED
INCOMING CALL
IDENTIFICATION–Calling and called party identification, call
type, hold status, and...

Buttons,  Display,  Indicators
40d Console
®
VOL
Buttons
adjust the
volume of
the handset
and the
console’s
ringer.
(see page 21)
SHIFT
Button
accesses the
stations
represented
by the lower
lights next to
the 120d
console’s
DSS buttons.
(see page 6)
Call
Processing
Buttons
(see page 4)
Display
provides the attendant with diverse
information during operation of the console,
including calling and called party
identification, call type, hold status, and the
time of day.  (see page 7)
Dial Pad
used for...

120d Console
 
®
DSS Buttons
(see page 6)
Line
Status Lights
(see page 6)
Tone Commander 40d120 Attendant’s Guide        3 

Call Processing Buttons
Most call handling operations can be initiated by pressing a single
button. Your console button configuration has been customized
by the installer for your installation.
All buttons except the MAINT, VOL, SHIFT, and Hold Loop
buttons are configurable. Some buttons have an associated light
to indicate an active feature.
Button assignments may include the following:
ANSWER–answers a ringing call.
CALLBACK–after originating a call to a busy station,
automatically calls back the...

SPLIT–toggles between the calling and called parties
during call transfer.
TIME–displays the current network time and date.
UNPARK–retrieves a call that has been parked.
V MAIL
V MAIL 1-2–access a voice mail system.
Some features may not be available from your telco central office.
Contact your service provider or installer for more information.
Tone Commander 40d120 Attendant’s Guide        5 

Hold Loop Buttons
After the HOLD button is pressed, the active call is placed in the
first available hold loop. The hold type (Hold, Page, etc.) and the
time the call has been on hold (in 10 second increments) is
shown on the bottom line of the display.
The Hold Loop (numbered) button directly beneath the call’s hold
display will connect the held call to the handset.
Press the POLL button, then any Hold Loop button to display call
information for a held call. 
Shift Button
Some stations or autodial...

Display
The status of all calls being processed at the console is shown in
the display.
During normal console operation, the first two lines show
information pertaining to the currently active call. Line 3 shows
ringing call information. Hold type and time on hold for up to 6
calls is shown in line 4.
Line 1 – Talk/Dial
Information about the line or party you are currently connected to
is displayed on line 1.
TALK will be shown at the left of the display when your handset is
connected to a calling or...