Tone Commander 40d120 Attendants Guide

Line 2 – 2nd Party
Information about the second party (not connected to the
handset) is shown on line 2. This is usually the party waiting to be
transferred or conferenced.
In the example below, the caller info has moved to the second
line while the party being transferred to is dialed. The caller is on
hold. 
Lines 1 and 2 will exchange positions when the SPLIT button is
pressed. The party you are connected to always appears on the
top line.
Line 3 – Ringing Calls
The next ringing call is shown in line...

Line 4 – Hold Status
Hold loop status is shown on line 4. Displays correspond to hold
loop keys. Held calls can be retrieved by pressing their hold loop
button. More information about a call is displayed if the POLL
button is pressed before the hold loop button. Hold type can be
one of the following:
HLD– call placed on manual hold
PAG– call placed on hold during a paging operation
NXF– call placed on hold due to an aborted transfer operation
CBK– call placed on hold during a callback operation
The time...

Call Answe ring
Ringing calls are prioritized according to the call type queues that
have been set up by your installer. The next call waiting to be
answered is shown on line 3 of the display – see page 8.
To answer the ringing call shown in the display:
 
aPress the ANSWER button.
 If you were connected to a call (call was
displayed on line 1, with 
no call on line 2), that
call will be placed on hold.
After answering, you may:
•transfer the call to a station or voice mail system
•place the call on...

Transfe rring Calls
To transfer a call to a station:
 
aPress the DSS button for the desired station.
or
 
aPress the ORIGINATE button. When “Enter #”
is displayed, dial the station number with the
dial pad. The entered digits will be displayed.
The caller will be placed on hold, and will
move to line 2 of the display. The party being
transferred to will be displayed on line 1.
(If the wrong DSS button was selected, press
the CANCEL button to cancel dialing. Select
another DSS button.)
“Ringing” will be...

 
aPress the CONNECT button to immediately
transfer the call without talking to the called
party (unscreened transfer).
 or
aWait for the called party to answer, then ask
them if they will accept the transferred call.
 
 (At this time you can use the SPLIT button to
switch the handset between the calling and
called parties. The party you are connected to
is displayed on the top line, and the party on
hold is displayed on line 2.)
 
aIf the caller will accept the call, press the
CONNECT button. The...

To reconnect to a call on hold:
 
aPress the Hold Loop button for the held call.
 
To check the status of held calls:
 
aPress the POLL button. 
aPress the Hold Loop button for the call to be
checked.
 Information about the calling party will be
displayed.
 
aPress other Hold Loop buttons if you want to
check the status of other held calls.
 
aPress the POLL button when finished. The
console will return to normal operation.
To connect the call displayed on line 1 to a call on hold:
 
aPress the Hold Loop...

Call Park
The Call Park feature parks a call at a directory number. Another
party can pick up the call by dialing a park retrieve code or
pressing a feature key on an ISDN set.
To park a call:
 
aPress the PARK button.  
aPress a DSS button or dial the directory
number where the call is to be parked.
aPage the requested party, and inform them
that a call is parked at the directory number
(see page 16).
To retrieve a parked call:
 
aPress the UNPARK button. 
aPress a DSS button or dial the directory...

Call Pickup
To pick up a call ringing at a station:
 
aPress the PICKUP button. 
aPress the ringing station’s DSS button.
 You will be connected to the call.
Autom atic Callback
The system can alert the console when a busy station becomes
idle.
To initiate an automatic callback:
aDial the busy station.
 
aPress the CALLBACK button.
 If a call waiting to be transferred is displayed
on line 2, that call will be placed in a hold
loop. The display above the Hold Loop button
will show “CBK”.
 When the busy...

Announcing Calls
To announce a call over an in-house paging system:
 
aPress the PAGE button. If you were
connected to a call, the caller is placed in a
hold loop with “PAG” displayed.
aAfter the paging system answers, announce
the call.
 
aPress the RELEASE button to disconnect
from the page. The caller will remain on hold.
 The paged party must dial the console to
retrieve an announced call. When you answer
their call, press the Hold Loop button for the
calling party, then press the CONNECT button
to...

Call Re le ase
To release (disconnect, or hang up) a call:
 The call to be released must be active on line
1 of the display.
 
aPress the RELEASE button.
 If there is a second party active on line 2 of
the display, they will remain on hold and move
to a Hold Loop button with “NXF” displayed.
Call Originating
To place an outside call:
 
aPress the ORIGINATE button, then dial the
number with the dial pad. The digits entered
will appear in the display.
or
 
aPress an autodial button (a spare DSS button
that...