Tone Commander 30e120 Installation Instructions

System Administration
This section is intended to assist the administrator of a telephone system which includes a Tone
Commander 30e120 Attendant Console. Procedures discussed herein show the administrator how to
extract certain statistical data relating to the operation of each attendant position. The implications of each
parameter are discussed.
System Traffic Metering
This capability is provided so that the system administrator can assess the operation efficiencies at each
attendant position, and...

System Statistics
The 30e120 system records usage statistics for each console position and for each 30e line. The system
administrator can view or reset these statistics from the system statistics mode.
Usage statistics for a single console position can be viewed (not reset) by the attendant. This console
statistics mode is described in the 30e120 Attendant’s Guide
, doc. #14-280162.
Viewing Console and Line Statistics
Refer to Table 33 for maximum values and available options for each statistics item....

DISPLAY
Statistics ItemMaximum Value Available Options
CON # CALLS - (# of calls)
total number of incoming calls65535 calls
dial pad keys1-4select
console positions 1-4 CON # WORK - (avg. work time)
average amount of time to handle
each call (does not include call hold or
transfer time)99 hours, 59 min., 59 sec
CON # HELD - (avg. hold time)
average amount of time calls were on
hold.99 hours, 59 min., 59 sec
CON # RINGS - (# of rings)
average number of rings before calls
were answered65535 rings
CON #...

Troubleshooting
Introduction
The Tone Commander 30e120 is capable of conducting self-testing routines at power-up and recording
various error conditions while it is operating. This built-in testing capability is invaluable in quickly isolating
the sources of intermittent failures, which are often difficult to trace without the use of expensive test
equipment.
Initialization Diagnostics
When power is applied to the 30e120, certain start-up routines are conducted to check operating integrity.
The receipt...

Press VOL
to view the status of the last Release w/Supervision transfer. One of the following types
will be displayed:
1. CP:NORMAL CALL PROG
2. CP:DIAL - x.xx x.xx (dial tone)
3. CP:BUSY - x.xx x.xx (busy tone)
4. CP:CONF - x.xx x.xx (confirmation tone)
5. CP:RINGB - x.xx x.xx (ringback tone)
6. CP:REORD - x.xx x.xx (re-order tone)
7. CP:ANSWR - x.xx x.xx (call answered)
8. CP:ERROR - x.xx x.xx (dialing error)
9. CP:INCOM - x.xx x.xx
10. CP:STATION NOT READY
11. CP:BUSY WHEN DIALING
12. CP:NO RING...

System Description
Consoles
30e Answering Console
The 30e console houses a 20-character fluorescent display, line status indicators, line and call processing
keys, a common audible transducer, an electronic voice network, and a microcomputer to control their
operation. The factory-provided hearing aid compatible handset utilizes an electret (carbon clone) element.
Tone Commander consoles are designed to provide superior operating capabilities in any working
environment.

The vacuum fluorescent display on...

120 Call Processing Console
The 120 console has 60 station keys, used for DSS (Direct Station Select) or optional autodialing of outside
line or special feature access numbers. An additional 60 stations are available via the SHIFT key on the
30e console. Busy lamps are provided for 120 monitored stations.
Attendant Console Cabling
Each 30e console requires (2) three-pair, #24 gauge twisted cables. The two cable runs should not exceed
500 feet each. One pair on the voice/data cable is analog voice. The...

System Features
Line and Console Expandability
The basic 30e CPU is equipped for 20 lines and two consoles. Line and/or console expansion cards can be
installed to increase system capacity to 30 lines and four consoles.
The 120 CPU can monitor 120 stations. A second 120 CPU, with an additional 120 console at each
position, allows monitoring of 240 stations.
Four Console Capability
The 30e CPU can support two console positions; however, with the insertion of the optional CEC-2 console
expansion card, two...

Paging Interface
The Tone Commander PA-24 Paging/Chime Module or an equivalent external, battery-feed paging adapter
can be connected to any line key programmed as a Page key. When this is done, the selected line position
will be conditioned to operate with either 48 VDC or 24 VDC battery feed circuits, the latter being typical of
most paging adapters. The PA-24 can be powered directly from the 30e CPU.
Night Service Interface
The system includes switched contacts to activate either an external ringing...

Single-key Answering
Calls to lines or stations that are to be answered by the attendant are alphanumerically displayed according
to the selected ringing queue. Depressing the Answer key seizes the call displayed.
Dial Pad DTMF Dialing
The 30e console is equipped with a standard 12 button dial pad. The various tones will persist as long as
the desired key is pressed iffastdialing speed (10 digits/sec.) has been selected during configuration
programming. Ifslowspeed (6 digits/sec.) has been selected,...