Tone Commander 30e120 Attendants Guide

							Call Release
To release (disconnect, or hang up) a call:
aPress the RELEASE button.
 
 
Call Originating
To place an outside call:
aPress an idle line button.
aDial the number with the dial pad.
 Press an autodial button (a spare DSS button
that has been programmed with the desired
number).
 
To call a station:
aPress the DSS button for the desired station.
 Press an idle line button, then dial the station
number with the dial pad.
Placing the handset on its cradle will not release a line.
or
or
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							Night Service
The line status light above the NIGHT button will be on if Night
Service is in effect.
To activate optional night transfer or night bells:
aPress the NIGHT button. The light above the
button will turn on.
 Incoming calls will ring over the night bell
system after the console begins to ring; or
calls will ring at a night answer station
(determined by the installer).
 To resume normal daytime operation:
aPress the NIGHT button. The light above the
button will turn off.
 
NIGHT SERVICE   7:02
NIGHT
                6:30
Night Service can be turned off with the QUICK MODE button.
Daytime operation will resume with Quick Mode activated.
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							Quick Mode
This feature is used in single console installations to reduce the
amount of time it takes to answer calls ringing at unattended
telephones. This feature 
must be deactivated whenever the
console is left unattended.
To activate Quick Mode:
aPress the QUICK MODE button. The lights
above the button will alternately flash.
 
To deactivate Quick Mode:
aPress the QUICK MODE button. The lights
above the button will turn off.
The NIGHT button will deactivate Quick Mode
when activating night bells or night transfer.
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							Adjusting the Handset Volume
To adjust the receive volume of the handset or headset:
aWhile connected to a call, press the VOLl or
VOL
k button.
 Volume is reset to the default setting after
each call.
 
Adjusting the Ringer Volume
To adjust the volume of the console ringer:
aWhile not connected to a call, press the
VOL
l or VOLk button.
 The console will beep with the new ringer
volume setting, and the display will show the
relative volume level.
VOL k
kk k
VOL l
ll l
VOL k
kk k
VOL l
ll l
{{{}___  VOLUME
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							Setting The Clock
aWhen the console is idle, press the HOLD
button, then the TRANSFER button, then the
RELEASE button, then T (8) on the dial pad.
 The current time will be displayed.
 
SET TIME       11:23
aPress RELEASE now if you do not wish to
change the time setting.
aEnter the time in 12-hour format using the dial
pad. The display will show the time entered.
The console has no AM/PM indication.
 (Hour values less than 10 must be preceded
by a “0” digit.)
 The time set mode will be exited automatically.
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							Ring Delays
The console can be set to ring after a station or line has rung
from 1 to 9 times. The delay affects only console ringing. The
station will always ring without a delay, and continue to ring when
the console is ringing. Ring delays are individually set for each
console in the system.
Station ring delays are used for stations that can receive outside
calls directly (Direct Inward Dialing). Unanswered calls will ring at
the console after ringing at the station several times.
Line ring delays are intended for systems with multiple
answering positions. A backup console can have some or all lines
set to begin ringing a selected time after the main console begins
ringing.
To check ring delay settings:
aPress the RING DELAY button twice. The
light above the button will flash.
 
aPress all DSS or line button(s) to be checked.
 The display will show the ring delay setting for
each DSS or line button pressed.
aTo exit ring delay check mode, press the
RING DELAY button again (the console will
automatically exit one minute after the last
keypress).
 
Each line must be set to ring at one or more consoles with no delay.
Otherwise, the caller may hear several rings before any console begins
ringing.
RING DELAY CHECK
STATION 23-5
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							To set ring delays:
aPress the RING DELAY button once. The light
above the button will turn on.
aUsing the dial pad, enter the number of rings
to delay before ringing at the console begins
(1-9 rings, 0 for no delay, or w for no ringing
at the console).
aPress all DSS or line buttons to be set to the
chosen ring delay value.
 The display will show each DSS or line button
number and the ring delay value.
 To set all stations (not lines) to the same
value, press # on the dial pad instead of a
DSS button.
aTo exit ring delay set mode, press the RING
DELAY button again (the console will
automatically exit one minute after the last
keypress).
RING DELAY PROG
 
RING DELAY - 4
 
STATION 15 - 4
or
 ALL DELAY - 4
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							Console Statistics
The 30e system records usage statistics for each attendant
position. You can view the statistics for your position on the
console display. Statistics for all console positions can be viewed
or reset by your system administrator.
To view console statistics:
aPress the HOLD button, then the TRANSFER
button, then the RELEASE button, then
OPER (0) on the dial pad to enter console
statistics mode.
 Help for this mode can be displayed by
pressing the TRANSFER button.
aPress the SHIFT button repeatedly to view
each of the available statistics for this
attendant position:
 CALLS – total number of incoming calls
 WORK – average amount of time to handle
each call (does not include call hold 
or transfer time)
 HELD – average amount of time calls were on
hold
 RINGS – average number of rings before calls
were answered
 ABAN – total number of unanswered calls
 MSGS – total number of message lamps
turned on
aPress the RELEASE button to exit console
statistics mode (the console will automatically
exit one minute after the last keypress).
CONSOLE STATISTICS
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							DSS/Autodial Setup
Each DSS button may be programmed to autodial up to 24 digits
or functions, including 0-9, *, #, dial tone detect, a hookflash
(transfer signal), and a pause. Digits are entered with the dial
pad. Other console buttons are used to enter the functions –
these functions are printed below the buttons on the console front
panel.
DIAL TONE delays dialing until steady dial tone is present.
FLASH is used to transfer calls or access special features of
the telephone system.
PAUSE is used if a delay is required during dialing.
IMPORTANT – The first entry of a dialing routine for any button
used for DSS operation 
must be a FLASH (F).
This entry will determine whether features
associated with DSS operation will apply (Station
Recall, Line Release with Supervision, Station
Camp-on, etc.
Example: FD4710
Dialing routines, where the first entry is 
not a FLASH,
will operate as Autodialing buttons.
Example: D9D5551982
A switch inside the Central Processing Unit may be set
to prevent autodial programming changes. Consult with
your installer if you cannot program autodial numbers.
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							To program DSS buttons:
aPress HOLD, then TRANSFER, then
RELEASE, then P (7) on the dial pad to enter
autodial programming mode.
 The display will show:
aPress the DSS button to be programmed.
Press SHIFT first if programming the station
on the lower half of the button.
 The station status light will turn on.
 The display will show the number currently
programmed, or “NOT PROGRAMMED”.
aUsing the dial pad and the labeled DSS
buttons, enter the sequence to be dialed, or
press RELEASE to exit autodial programming
mode without changing the programmed
number.
 The display will show the number being
entered.
aPress HOLD to store the number, then select
another DSS button to be programmed.
or
 Press RELEASE to exit autodial programming
mode 
without storing the number (or wait for
automatic exit).
NOTE – Systems with multiple attendant positions have a single
set of DSS/Autodial numbers shared by all consoles.
Numbers may be programmed from any attendant
position.
 
PRS7
HOLD
TRANSFER
RELEASEPROGRAM AUTODIAL
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