Tone Commander 30e120 Attendants Guide

							The abbreviation for the type of call will be followed by a name if
the line or station has been programmed with a name display.
Otherwise, the line or station number will be displayed.
Optional display for monitored P-phone stations:
 INCname or line #
incoming attendant call
 RNGname or station #
unanswered station call
 RCLname or station #
unanswered station call previously
transferred by the attendant
 NXFname or station #
call that failed to properly transfer to a station
 HLDname or line #
call that has been left on hold too long
 CMPname or line #
call that has been camped on
to a station too long
 PRKname or station #
call that has been parked too long
(see page 15 for call parking instructions)
 CFDforwarded-from name or #
ringing forwarded call
8        Tone Commander 30e120 Attendant’s Guide 
						

							Call Answering
The source of the oldest call waiting to be answered is shown in
the display – see page 7.
To answer the call shown in the display:
aPress the ANSWER button.
 
To answer a ringing line not shown in the display:
aPress the line button for the ringing line.
 
To answer (pick up) a ringing station call not shown in
the display:
aPress PICK UP.
aPress the DSS button for the ringing station.  
Operation
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							After answering, you may:
•transfer the call to a station
•transfer the call to a voice mail system
•park the call for answer at any station
•put on the call hold
•announce the call over a paging system
•turn on a message waiting light at the station
•release (disconnect/hang up) the call
Transferring Calls
Calls may be transferred by several methods.
When a call is screened, the caller is put on hold while you speak
privately with the called party and ask them if they will accept the
call. You can then return to the caller and transfer or terminate
the call.
Unscreened calls are transferred without any screening of the
called party.
If the called party is busy, the call can be camped on to the busy
station. The call will be on hold until the busy station hangs up,
then it will ring at the station. Calls that have been camped on too
long will ring at the console. Some systems may not have the
camp-on feature.
A call for someone who is away from their station set can be
parked. The call can be picked up at any station by dialing a
special code. This feature is optional, and may not be provided
with your telephone system.
Stations may be dialed by pressing the appropriate DSS button,
or manually with the dial pad if the you do not have a 120
console or have no DSS button programmed for the desired
station.
The various call transfer procedures differ slightly, and are
described below.
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							To transfer a call to a station
(unscreened by the attendant):
aPress the DSS button for the desired station.
 Only the DSS, CONNECT, or TRANSFER
button may be pressed until call transfer has
been completed or canceled.
 One of the following three displays will be
shown:
aPress the CONNECT button to transfer the
call.
 If the wrong DSS button was selected, press
the TRANSFER button to cancel dialing.
aPress the CONNECT button to camp on the
call. The call will be transferred when the
station hangs up. The station message lamp,
if provided, will flash while the call is camped
on.
 Press the TRANSFER button to cancel dialing
 To override the station busy condition, refer to
page 14.
 Dialing is automatically canceled. You will
remain connected to the caller.
 To override the station busy condition, refer to
page 14.
 DIL   JIM HUTCHINS  
– ready to dial an idle station
or
 CMP   JIM HUTCHINS  
– station busy, ready to camp on
or or
         BUSY
– station is busy, dialing not allowed
or
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							To transfer a call to a station
(screened by the attendant):
aPress the DSS button for the desired station.
 Only the DSS, CONNECT, or TRANSFER
button may be pressed until call transfer has
been completed or canceled.
 One of the following three displays will be
shown:
aPress the DSS button again. “DIL” in the
display will change to “SCN”.
aWait for the called party to answer, then ask
them if they will accept the transferred call.
aIf 
yes, press the RELEASE button. The calling
party will be connected to the called party.
 If 
no, press the TRANSFER button, wait to be
reconnected to the calling party, then press
the TRANSFER button again to disconnect
the called station.
 The call may now be released, put on hold, or
transferred to another station.
 Press the TRANSFER button to cancel dialing
and return to the calling party.
 Dialing is automatically canceled. You will
remain connected to the caller.
 DIL   MARY OAKLAND  
– ready to dial an idle station
or
 CMP   MARY OAKLAND 2
– ready to camp on to a busy station
         BUSY
– station is busy, dialing not allowed
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							To transfer a call manually, using the dial pad:
aPress the TRANSFER button, then wait for
dial tone.
aDial the station number.
aWait for the called party to answer, then ask
them if they will accept the transferred call.
aIf 
yes, press the RELEASE button.
 If 
no, press the TRANSFER button, wait to be
reconnected to the calling party, then press
the TRANSFER button again to disconnect
the called station.
 
or
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							Busy Override
Some situations require the console to ignore a station busy
condition during call transfer. An example is a station that is
call-forwarded on busy to a voice mail system. Some stations on
the DSS console may be set to automatically override station
busy.
To override a station busy condition:
aPress the OVERRIDE button.
aPress the DSS button for the desired station.
aPress the CONNECT button to transfer the
call.
 
Call Hold
To place a call on hold:
aPress the HOLD button.
 Answer or place another call. The first call is
automatically placed on hold.
Calls that are on hold longer than a preset time will ring at the
console.
OVR  - - - - - - -  
Some systems may not be configured for busy override.
OVR JANE ANDERSON
or
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							Parking Calls
Calls may be parked for remote answer at any station, if this
feature is available on your telephone system. The caller is on
hold while the call is parked. The called party must dial a special
code to answer the call. 
To park a call:
aNote which line is currently in use
(the telephone symbol will be flickering).
aPress the CALL PARK button.
aPress the DSS button for the desired station.
aPress the CONNECT button.
aPress the PAGE button.
 Announce the call, and the call pickup code
that is needed to answer the call.
   Call Pickup Code:
 (ask your installer)
 For example, if the pickup prefix is w0 and a
call for Fred Smith was answered on line 227,
the call would be announced as “Fred Smith,
call on w0227.”
aPress the RELEASE button when finished
paging.
Calls that are parked longer than a preset time will ring at the
console.
PRK - - - - - - - -
PRK STEVE JONES
+ line number
pickup prefix
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							To retrieve a parked call from any station:
aFrom any station, dial the call pickup code
announced by the attendant.
 
Announcing Calls
To announce a call over an in-house paging system:
aPress the PAGE button. The outside line is
put on hold.
aAnnounce the call.
aPress the RELEASE button to disconnect
from the page. The outside line will remain on
hold.
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							Message Waiting    (optional)
To set or reset message waiting lights:
aPress the MESSAGE button.
 “MESSAGE” and the current time will be
displayed. The station status lights will show
the current message waiting status for all
stations.
aTo change the on/off state of any console
message waiting light, press the associated
DSS button. If the station is equipped with a
message light, it will be in the same state as
the console message light.
aPress the MESSAGE button to return to
normal console operation (the console will
automatically exit five seconds after the last
keypress).
 MESSAGE       10:
47
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