Tone Commander 1030 Attendants Guide

							Se ttin g  th e  C lo c k
aWhen the console is idle, press the HOLD
button, then the TRANSFER button, then the
RELEASE button, then T (8) on the dial pad.
 The current time will be displayed.
 
SET TIME       11:23
aPress RELEASE now if you do not wish to
change the time setting.
aEnter the time in 12-hour format using the dial
pad. The display will show the time entered.
The console has no AM/PM indication.
 (Hour values less than 10 must be preceded
by a “0” digit.)
 The time set mode will be exited automatically.
18          Tone Commander 1030 Attendant’s Guide 
						

							Ring De lays
The console can be set to ring after a station or line has rung from
1 to 9 times. The delay affects only console ringing. The station
will always ring without a delay, and continue to ring when the
console is ringing.
Station ring delays are used for stations that can receive outside
calls directly (Direct Inward Dialing). Unanswered calls will ring at
the console after ringing at the station several times.
Line ring delays are intended for systems with multiple
answering positions. A backup console can have some or all lines
set to begin ringing a selected time after the main console begins
ringing.
To check ring delay settings:
aPress the RING DELAY button twice. The
light above the button will flash.
 
aPress all DSS or line button(s) to be checked.
 The display will show the ring delay setting for
each DSS or line button pressed.
aTo exit ring delay check mode, press the
RING DELAY button again (the console will
automatically exit one minute after the last
keypress).
 
Each line must be set to ring at one or more consoles with no delay.
Otherwise, the caller may hear several rings before any console begins
ringing.
RING DELAY CHECK
STATION 23-5
Tone Commander 1030 Attendant’s Guide          19 
						

							To set ring delays:
aPress the RING DELAY button once. The light
above the button will turn on.
aUsing the dial pad, enter the number of rings
to delay before ringing at the console begins
(1-9 rings, 0 for no delay, or w for no ringing
at the console).
aPress all DSS or line buttons to be set to the
chosen ring delay value.
 The display will show each DSS or line button
number and the ring delay value.
 To set all stations (not lines) to the same
value, press # on the dial pad instead of a
DSS button.
aTo exit ring delay set mode, press the RING
DELAY button again (the console will
automatically exit one minute after the last
keypress).
RING DELAY PROG
 
RING DELAY - 4
 
STATION 15 - 4
or
 ALL DELAY - 4
20          Tone Commander 1030 Attendant’s Guide 
						

							DSS/Autodial Se tup
Each DSS button may be programmed to autodial up to 24 digits
or functions, including 0-9, *, #, dial tone detect, a hookflash
(transfer signal), and a pause. Digits are entered with the dial
pad. Other console buttons are used to enter the functions –
these functions are printed below the buttons on the console front
panel.
DIAL TONE delays dialing until steady dial tone is present.
FLASH is used to transfer calls or access special features of
the telephone system.
PAUSE is used if a delay is required during dialing.
IMPORTANT – The first entry of a dialing routine for any button
used for DSS operation 
must be a FLASH (F).
This entry will determine whether features
associated with DSS operation will apply (Station
Recall, Line Release with Supervision, Station
Camp-on, etc.
Example: FD4710
Dialing routines, where the first entry is 
not a FLASH,
will operate as Autodialing buttons.
Example: D9D5551982
A switch inside the Central Processing Unit may be set
to prevent autodial programming changes. Consult with
your installer if you cannot program autodial numbers.
Tone Commander 1030 Attendant’s Guide          21 
						

							To program DSS buttons:
aPress HOLD, then TRANSFER, then
RELEASE, then P (7) on the dial pad to enter
autodial programming mode.
 The display will show:
aPress the DSS button to be programmed. 
 The station status light will turn on.
 The display will show the number currently
programmed, or “NOT PROGRAMMED”.
aUsing the dial pad and the labeled DSS
buttons, enter the sequence to be dialed, or
press RELEASE to exit autodial programming
mode without changing the programmed
number.
 The display will show the number being
entered.
aPress HOLD to store the number, then select
another DSS button to be programmed.
or
 Press RELEASE to exit autodial programming
mode 
without storing the number (or wait for
automatic exit).
NOTE – Systems with multiple attendant positions have a single
set of DSS/Autodial numbers shared by all consoles.
Numbers may be programmed from any attendant
position.
 
PRS7
HOLD
TRANSFER
RELEASEPROGRAM AUTODIAL
22          Tone Commander 1030 Attendant’s Guide 
						

							Name  Display Setup
Any DSS or line button may have an associated name entry
which is shown in the display in place of the station or line
number. Console buttons are used to enter the names –
characters are printed below the buttons on the console front
panel.
DSS buttons must first be programmed with DSS or autodial
numbers before name entries are assigned. 
To program name displays:
aPress HOLD, then TRANSFER, then
RELEASE, then N (6) on the dial pad to enter
name programming mode.
 The display will show:
   - this will be followed by a help display.
aPress the DSS or line button to be
programmed.
 The station or line status light will turn on.
aIf the selected button is currently
programmed, the name will be displayed. 
 If you do not want to change the currently
programmed name, press HOLD, then select
another DSS or line button.
aEnter the name using the labeled console
buttons; letters are printed on the console
front panel beneath the buttons. Any existing
name entry will be overwritten. Do not exceed
14 characters, including spaces.  
A switch inside the Central Processing Unit may be set to
prevent name display programming changes. Consult with
your installer if you cannot enter or change names.
MNO6
HOLD
TRANSFER
RELEASENAME ASSIGN
Tone Commander 1030 Attendant’s Guide          23 
						

							 BKSPACE deletes the last character entered.
 CLEAR deletes the entire entry.
aPress HOLD to store the new name.
aSelect another DSS or line button to be
programmed.
or
 Press RELEASE to exit autodial programming
mode (or wait for automatic exit).
NOTE – Systems with multiple attendant positions have a single
set of names shared by all consoles. Name displays
may be programmed from any attendant position.
24          Tone Commander 1030 Attendant’s Guide 
						

							Using a Headset
A headset may be used in place of the handset. Unplug the
handset cord from the jack on the left side of the console, and
plug the headset into the jack. Some headsets have a jack for the
handset, allowing you to switch between the two devices without
unplugging.
The 1030 console is compatible with amplified electronic
headsets only. Contact your system vendor, headset
manufacturer, or Tone Commander if you have any questions
regarding headset compatibility.
Console Care
Your Tone Commander console is easy to care for. There are no
specific maintenance requirements.
Never attempt to clean the console by spraying it with cleaners.
Do not use solvents or abrasive substances – harm to the
console finish may result.
A mild glass cleaner sprayed on a soft cloth is sufficient to clean
the console. Wipe the console face gently to remove fingerprints
and surface dirt.
Although your console is not fragile, it is a precision instrument
and should be treated as such. Spilling liquids on it may adversely
affect internal electronics and void your warranty.
Tone Commander 1030 Attendant’s Guide          25 
						

							26          Tone Commander 1030 Attendant’s Guide 
						

							11609 49th Place West
Mukilteo, WA 98275-4255
(800) 524-0024   (425) 349-1000
Fax: (425) 349-1010
www.tonecommander.com
14-280157  Rev. D
©2000