Tone Commander 1030 Attendants Guide

1030
 Atte n d a n t’ s  G u id e 

Introduction  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  1
Buttons and Indicators  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2
1030 Console  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  2
Line Buttons  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  3
DSS (Direct Station Select) Buttons  .  .  .  .  .  .  .  .  .  3
Indicator Light Flash Rates  .  .  .  .  .  .  .  .  .  .  .  .  .  .  4
Call Processing Buttons  .  .  ....

FCC Warning
This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of...

The Tone Commander 1030 console provides an easy to use
answering position for Centrex or PABX lines. Calls may be put
on hold or transferred from the console. Autodialing, message
waiting light control, and station status display is provided for up
to 30 stations. Your system may have one or two attendant
positions.
The features of the Tone Commander 1030 include:
PERSONALIZED
STATION
IDENTIFICATION– each station may be optionally displayed
with the user’s or department name.
DSS  (Direct 
Station...

Buttons and Indicators
1030 Console
DIAL PAD
used for dialing
and accessing
system features.
DISPLAY
a 20 character display gives the attendant
diverse information during operation of the
console, including a ringing station’s number
or user name. A time of day clock is displayed
when the console is idle.  (see page 6)
CALL
PROCESSING
BUTTONS
(see page 5)
VOLUME
BUTTONS
adjust the
volume of
the console’s
ringer and
handset
receiver.
(see page 17)
LINE BUTTONS
select individual telephone lines for
calling...

Line Buttons
Line buttons connect telephone lines to the handset, for incoming
or outgoing calls. Some special features of your telephone system
such as paging are accessed via line buttons.
DSS (Direct Station Select) Buttons
DSS buttons originate and transfer calls to stations.
Spare DSS buttons may be used for autodialing (speed dialing)
frequently-dialed numbers.
HOLD LIGHTS
winking – line is on hold
flashing – line that has
been on hold for too long
is ringing at the console
LINE STATUS LIGHTS
off –...

Indicator Light Flash Rates
    50% on, 50% off; slow rate
    50% on, 50% off; fast rate
    50% on, 50% off; very fast rate
    mostly off, with brief on flashes
    mostly on, with brief off flashes; fast rate
    mostly on, with brief off flashes; slow rate
    steady on, followed by two quick flashes
flashing
fast flashing
flickering
slow blinking
winking
slow winking
night
= light on          = light off
3 seconds
4          Tone Commander 1030 Attendant’s Guide 

Call Processing Buttons
RELEASE
disconnects
the attendant
from a call RING DELAY
programs or
reads ring
delay values
for lines and
stations
ANSWER
answers the
ringing call
(line or
station) that
is shown in
the displayTRANSFER
used to
manually
transfer calls
or cancel a
DSS selection HOLD
puts the
selected line
on hold PICK UP
answers ringing
station calls not
shown in the
display (used
with DSS)CONNECT
connects
calls to
stations MESSAGE
turns station
message
waiting lights
on or off
(optional)
Tone...

Console Ringing
Lines
1 or 2 warble tones every 4 seconds indicates a ringing
incoming call on any line.
Incoming call ringing rate is determined by the source of the call, and
depends upon the type of telephone system the 1030 console is
connected to. Consult with the installer for your system’s ringing rates.
Stations
1 (or 3) steady tones every 4 seconds indicates unanswered
station ringing or recall.
The number of tones heard during ringing station calls is selectable
by the installer.
Incoming Call...

The abbreviation for the type of call will be followed by a name if
the line or station has been programmed with a name display.
Otherwise, the line or station number will be displayed.
 INC line # or name
incoming attendant call
 RNG station # or name
unanswered station call
 RCL station # or name
unanswered station call previously
transferred by the attendant
 NXF station # or name
call that failed to properly transfer to a station
 HLD line # or name
call that has been left on hold too long
 CMP line...