Tone Commander 1030 Attendants Guide

							Call Answering
The source of the oldest call waiting to be answered is shown in
the display – see page 6.
To answer the call shown in the display:
aPress the ANSWER button.
 
To answer a ringing line not shown in the display:
aPress the line button for the ringing line.
 
To answer (pick up) a ringing station call not shown in
the display:
aPress PICK UP.
aPress the DSS button for the ringing station.  
Operation
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							After answering, you may:
•transfer the call to a station
•transfer the call to a voice mail system
•put on the call hold
•announce the call over a paging system
•turn on a message waiting light at the station
•release (disconnect/hang up) the call
Transferring Calls
Calls may be transferred by several methods.
When a call is screened, the caller is put on hold while you speak
privately with the called party and ask them if they will accept the
call. You can then return to the caller, transfer the call, or
terminate the call.
Unscreened calls are transferred without any screening of the
called party.
If the called party is busy, the call can be camped on to the busy
station. The call will be on hold until the busy station hangs up,
then it will ring at the station. Calls that have been camped on too
long will ring at the console. Some systems may not have the
camp-on feature.
Stations may be dialed by pressing the appropriate DSS button,
or manually with the dial pad if the you have no DSS button
programmed for the desired station.
The various call transfer procedures differ slightly, and are
described below.
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							To transfer a call to a station
(unscreened by the attendant):
aPress the DSS button for the desired station.
 One of the following three displays will be
shown:
aPress the CONNECT button to transfer the
call.
 If the wrong DSS button was selected, press
the TRANSFER button to cancel dialing.
aPress the CONNECT button to camp on the
call. The call will be transferred when the
station hangs up. The station message lamp,
if provided, will flash while the call is camped
on.
 Press the TRANSFER button to cancel dialing.
 
 Dialing is automatically canceled. You will
remain connected to the caller.
 DIL   JIM HUTCHINS  
– ready to dial an idle station
or
 CMP   JIM HUTCHINS  
– station busy, ready to camp on
or
         BUSY
– station is busy, dialing not allowed
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							To transfer a call to a station
(screened by the attendant):
aPress the DSS button for the desired station.
 One of the following three displays will be
shown:
aPress the DSS button again. “DIL” in the
display will change to “SCN”.
aWait for the called party to answer, then ask
them if they will accept the transferred call.
aIf 
yes, press the RELEASE button. The calling
party will be connected to the called party.
 If 
no, press the TRANSFER button, wait to be
reconnected to the calling party, then press
the TRANSFER button again to disconnect
the called station.
 The call may now be released, put on hold, or
transferred to another station.
aPress the TRANSFER button to cancel dialing
and return to the calling party.
 Dialing is automatically canceled. You will
remain connected to the caller.
 DIL   MARY OAKLAND  
– ready to dial an idle station
 CMP   MARY OAKLAND 2
– ready to camp on to a busy station
         BUSY
– station is busy, dialing not allowed
or
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							To transfer a call manually, using the dial pad:
aPress the TRANSFER button, then wait for
dial tone.
aDial the station number.
aWait for the called party to answer, then ask
them if they will accept the transferred call.
aIf 
yes, press the RELEASE button.
 If 
no, press the TRANSFER button, wait to be
reconnected to the calling party, then press
the TRANSFER button again to disconnect
the called station.
 
Call Hold
To place a call on hold:
aPress the HOLD button.
 Answer or place another call. The first call is
automatically placed on hold.
Calls that are on hold longer than a preset time will ring at the
console.
or
or
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							Announcing Calls
To announce a call over an in-house paging system:
aPress the PAGE button. The outside line is
put on hold.
aAnnounce the call.
aPress the RELEASE button to disconnect
from the page. The outside line will remain on
hold.
Message Waiting    (optional)
To set or reset message waiting lights:
aPress the MESSAGE button.
 “MESSAGE” and the current time will be
displayed. The station status lights will show
the current message waiting status for all
stations.
aTo change the on/off state of any console
message waiting light, press the associated
DSS button. If the station is equipped with a
message light, it will be in the same state as
the console message light.
aPress the MESSAGE button to return to
normal console operation (the console will
automatically exit five seconds after the last
keypress).
PAGE            3:18
 MESSAGE       10:
47
 
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							Call Release
To release (disconnect, or hang up) a call:
aPress the RELEASE button.
 
 
Call Originating
To place an outside call:
aPress an idle line button.
aDial the number with the dial pad.
 Press an autodial button (a spare DSS button
that has been programmed with the desired
number).
 
To call a station:
aPress the DSS button for the desired station.
 Press an idle line button, then dial the station
number with the dial pad.
Placing the handset on its cradle will not release a line.
or
or
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							Night Service
The line status light above the NIGHT button will be on if Night
Service is in effect.
To activate optional night transfer or night bells:
aPress the NIGHT button. The light above the
button will turn on.
 Incoming calls will ring over the night bell
system after the console begins to ring; or
calls will ring at a night answer station
(determined by the installer).
 To resume normal daytime operation:
aPress the NIGHT button. The light above the
button will turn off.
 
NIGHT SERVICE   7:02
NIGHT
                6:30
Night Service can be turned off with the QUICK button.
Daytime operation will resume with Quick Mode activated.
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							Quick Mode
This feature is used in single console installations to reduce the
amount of time it takes to answer calls ringing at unattended
telephones. This feature 
must be deactivated whenever the
console is left unattended.
To activate Quick Mode:
aPress the QUICK MODE button. The lights
above the button will alternately flash.
 
To deactivate Quick Mode:
aPress the QUICK MODE button. The lights
above the button will turn off.
The NIGHT button will deactivate Quick Mode
when activating night bells or night transfer.
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							Adjusting the Handset Volume
To adjust the receive volume of the handset or headset:
aWhile connected to a call, press the VOLl or
VOL
k button.
 Volume is reset to the default setting after
each call.
 
Adjusting the Ringer Volume
To adjust the volume of the console ringer:
aWhile not connected to a call, press the
VOL
l or VOLk button.
 The console will beep with the new ringer
volume setting, and the display will show the
relative volume level.
VOL k
kk k
VOL l
ll l
VOL k
kk k
VOL l
ll l
{{{}___  VOLUME
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