TomTom Go 400 User Manual

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Note: If you choose not to send location information to us, you will no longer receive our 
services. This is because services need to send the location of your device to TomTom in order to 
receive the traffic information related to where you are. The end date of your subscription 
remains the same, even if you do not send this information to us. 
Additional information 
If you think that your information is not being used for the purpose for which you have provided it 
to TomTom, contact us at tomtom.com/support. 
You can find current and more detailed information at tomtom.com/privacy.  
Memory card slot 
Some TomTom navigation devices have a memory card slot that is located on the side or bottom of 
the device.  
Before you use the memory card slot, make sure that you have the latest version of the application 
installed on your navigation device by connecting to MyDrive using a computer.  
When your GO is up-to-date, you can use a memory card as extra storage space to add extra maps, 
tracks or routes to your device. Maps can be purchased from tomtom.com.  
Device not starting 
In rare cases, your TomTom GO may not start correctly or may stop responding to your taps. 
First, check that the battery is charged. To charge the battery, connect your GO to the car charger. 
It can take 3 - 5 hours to fully charge the battery depending on the type of device. 
If this does not solve the problem, you can perform a reset. To do this, press and hold the On/Off 
button until your GO begins to restart.  
Charging your device 
The battery in your TomTom GO charges when you connect it to the car charger, to your computer 
or to a USB Home Charger. 
You are warned when the battery level is low or critical. You lose your connection to some TomTom 
services when the battery level is low or critical. When the battery is empty, your GO goes into 
sleep mode. 
Note: Use ONLY the USB cable supplied with your GO. Other USB cables may not work.  
 
Caring for your GO 
It is important to take care of your device: 
 Do not open the casing of your device under any circumstances. Doing so may be dangerous and 
will invalidate the warranty. 
 Wipe or dry the screen of your device using a soft cloth. Do not use any liquid cleaners.  
						

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About TomTom services 
TomTom services give you real-time information about traffic and speed cameras on your route. To 
get TomTom services on your GO you need to be logged in to a TomTom account. 
The way you connect your GO to TomTom services depends on your navigation device. A GO can 
connect in one of the following ways: 
 With a permanent connection directly from your GO. These navigation devices are called 
Always Connected devices. 
 With a connection via your smartphone. These devices are called Smartphone Connected 
devices. 
Check tomtom.com/connect for more information. 
Note: Some TomTom services might not be available in your current location. 
 
Always-connected devices 
Follow these steps to get TomTom services on a TomTom GO that is always connected: 
Note: When you start your GO for the first time, or after a reset, you are given the option to 
activate TomTom services when you set up your GO. 
1. Select TomTom Services in the Main Menu. 
2. If you are prompted, select Activate to continue. 
3. Create a new TomTom account or login to your existing TomTom account. 
Tip: If you already own a TomTom navigation device, we recommend that you open a new 
TomTom account for your GO using a different email address. 
4. Select Lets Go. 
TomTom services are now active.  
Smartphone connected devices 
Some TomTom navigation devices use your phone to connect to TomTom services so that you can 
receive real-time TomTom Traffic and safety warnings. Your phone needs to be compatible with the 
navigation device, and you must have a data plan from a mobile services provider. Go to 
tomtom.com/connect for more information. 
Using TomTom services means that data is sent and received by your phone using your mobile 
services provider. 
Important: You might have additional costs when you use the internet on your phone, especially if 
you are outside the area covered by your data plan. Check with your mobile services provider for 
more information.  
Personal Area Networks 
Your phone shares its internet connection by using the phones Bluetooth and Personal Area Network 
(PAN) functions.  
Connecting to TomTom services  
						

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Depending on your phones Operating System, this network, or PAN, might be called one of the 
following names: 
 Personal Hotspot 
 Tethering or Bluetooth Tethering 
 Tether or Bluetooth Tether 
The PAN function is probably already in your phones Operating System, or you can download an app 
to create a PAN. 
Note: Some mobile service providers dont allow their users to use a PAN. If your phone doesnt 
have the PAN function, you should contact your service provider for more information. 
Please check the user guide for your phone if you are having trouble finding the settings. 
For more help, go to tomtom.com/connect.  
Connect to TomTom services using your smartphone 
To connect your GO to your phone, do the following: 
1. Select TomTom Services in the Main Menu. 
2. Select Network status. 
3. If you are prompted, select Yes to agree to send information to TomTom. 
Note: You cannot use TomTom services unless you agree to send information to TomTom. 
4. Follow the instructions on your navigation device about switching on a Personal Area Network on 
your smartphone. 
5. Switch on Bluetooth on your phone, and make sure your phone is discoverable. 
6. Switch on Personal Area Network (PAN) on your phone. 
7. Select the next screen arrow on your navigation device. 
Your device searches for your phone. 
Tip: If your device cannot find your phone, make sure your phone is still discoverable or 
visible for other Bluetooth devices. Select Search for Phones from the pop-up menu to search 
for your phone again. 
8. Select your phone from the list on your navigation device. 
Your navigation device connects to TomTom services using your phones internet connection. 
9. Create a new TomTom account or log in to your existing TomTom account. 
Tip: If you already own a TomTom navigation device, we recommend that you open a new 
TomTom account for your GO using a different email address. 
TomTom services are now active. 
Tip: You can also connect to services by selecting TomTom Services in the Main Menu, followed 
by Traffic & Speed Cameras or Traffic & Danger Zones. 
 
Reconnecting your smartphone 
You do not need to do anything to reconnect your GO to your phone.  
Your GO will remember your phone and will find it automatically when you have Personal Area 
Network (PAN) and Bluetooth switched on and you are in range of your navigation device.  
The Bluetooth symbol at the top of the Main Menu screen shows the status of the Bluetooth 
connection:  
						

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 Bluetooth not connected. 
 
Bluetooth connecting. Your device is trying to automatically connect to 
your phone.  
 Bluetooth connected. Your device is connected to your phone. 
If you want to connect using another phone, you must turn on Personal Area Network (PAN) and 
Bluetooth on that phone, then let your device search for the phone.  
Connect to TomTom services using a different smartphone 
1. Follow the instructions on your device about switching on a Personal Area Network on your 
phone. 
2. Switch on Bluetooth on your phone. 
3. Select TomTom Services in the Main Menu. 
4. Select Traffic & Speed Cameras or Traffic & Danger Zones. 
5. Select the pop-up menu button then select Search for Phones. 
Your navigation device searches for your phone. 
Tip: If your device cannot find your phone, make sure your phone is still discoverable or 
visible for other Bluetooth devices. 
6. Select your smartphone from the list of phones on your device. 
Your navigation device connects to TomTom services using your phones internet connection. 
7. Login to your existing MyTomTom account. 
TomTom services are now active.  
Deleting phones 
1. Select TomTom Services in the Main Menu. 
2. Select Traffic & Speed Cameras or Traffic & Danger Zones. 
3. Select the pop-up menu button then select Delete Phones. 
4. Select the phone that you want to delete. 
5. Select Delete. 
Your phone is deleted. 
Tip: If you delete all your connected phones, you will no longer be able to use TomTom 
services. 
 
Unable to get a connection 
To check your connection status to the internet, select TomTom Services in the Main Menu. If your 
connection status is shown as offline, select Offline and follow the instructions. 
If your GO cannot connect to your phone, or you have no internet connection, also check the 
following: 
 Your phone is shown on your GO. 
 Your phones Bluetooth is switched on.  
						

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 Your phones Personal Area Network (PAN), which is also known as Personal Hotspot, Tethering, 
or Bluetooth Tethering, is switched on. 
 Your data plan with your mobile services provider is active, and you can access the internet on 
your phone.  
						

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The map view 
The map view is shown when you have no planned route. Your actual location is shown as soon as 
your GO has found your GPS location. 
You can use map view in the same way as you might look at a traditional paper map. You can move 
around the map using gestures, and zoom using the zoom buttons. 
Important: Everything on the map is interactive including the route and the map symbols - try 
selecting something and see what it does! 
Tip: To open a pop-up menu for an item on the map, for example a route or a POI, select the 
item to open the menu. To select a location on the map, select and hold the location until the 
pop-up menu opens. 
The map shows your current location and many other locations such as your My Places locations. 
If you have not planned a route the map is zoomed out to show the area around your location.  
If you have planned a route, your complete route is shown on the map. You can add stops to your 
route directly from the map. When you start to drive, the guidance view is shown. 
 
Whats on the screen  
						

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1. Back button. This button returns the map to an overview of your whole route or, if no route is 
planned, moves the map to put your current location at the centre. 
2. Switch view button. Select the switch view button to change between the map view and the 
guidance view. When in map view, if you are driving, the small arrow rotates to indicate your 
direction of travel relative to north, with north being up. 
3. Zoom buttons. Select the zoom buttons to zoom in and out. 
4. Current location. This symbol shows your current location. Select it to add it to My Places or 
search near your current location. 
Note: If your GO cannot find your location the symbol appears grey. 
5. Selected location. Press and hold to select a location on the map. Select the pop-up menu 
button to show options for the location, or select the Drive/Ride button to plan a route to the 
location. 
6. Main Menu button. Select the button to open the Main Menu. 
7. Map symbols. Symbols are used on the map to show your destination and your saved places: 
   
Your destination. 
   
Your home location. You can set your home location in My Places. 
   
Your work location. You can set your work location in My Places. 
   
A stop on your route. 
   
A location saved in My Places. 
  
When a search for POIs near destination is done and the results are 
shown on the map, less important POIs are shown as black pins with 
white crosses. 
Select a map symbol to open the pop-up menu, then select the menu button to see a list of 
actions you can take. 
8. Traffic information. Select the traffic incident to display information about the traffic delay. 
Note: Traffic information is only available if your TomTom GO has TomTom Traffic. 
9. Your route, if you have planned a route. Select the route to clear it, change the route type, add 
a stop or save changes to your route. 
10. Speed cameras on your route. Select a speed camera to display information about that camera. 
11. Route bar. The route bar is shown when you have planned a route.  
The guidance view 
The guidance view is used to guide you along the route to your destination. The guidance view is 
shown when you start driving. You see your current location and details along your route, including 
3D buildings in some cities. 
Note: 3D buildings in guidance view are not available on all devices.  
						

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The guidance view is normally in 3D. To show a 2D map with the map moving in your direction of 
travel, change the 2D and 3D default settings. 
Tip: When you have planned a route and the 3D guidance view is shown, select the switch view 
button to change to the map view and use the interactive features. 
When your GO starts after sleeping and you have a route planned, you are shown the guidance view 
with your current location. 
 
1. Switch view button. Select the switch view button to change between the map view and the 
guidance view. When in guidance view, if you are driving, the small arrow rotates to indicate 
your direction of travel relative to north, with north being up. 
2. Zoom buttons. Select the zoom buttons to zoom in and out. 
Tip: On some devices you can also pinch to zoom in and out. 
3. Instruction panel. This panel shows the following information: 
 The direction of your next turn. 
 The distance to your next turn. 
 The name of the next road on your route. 
 Lane guidance at some junctions. 
Note: Select the instruction panel to see a list of turn-by-turn text instructions for your 
planned route. 
4. Route symbols. Symbols are used on your route to show your starting location, your stops, and 
your destination. 
5. Main Menu button. Select the button to show the Main Menu.  
						

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6. Speed panel. This panel shows the following information: 
 The speed limit at your location. 
 Your current speed. If you drive more than 5 km/h or 3 mph over the speed limit the speed 
panel turns red. If you drive less than 5 km/h or 3 mph over the speed limit the speed panel 
turns orange. 
 The name of the street you are driving on. 
7. Current location. This symbol shows your current location. Select the symbol or the speed panel 
to open the quick menu. 
Note: If your GO cannot find your location the symbol appears grey. 
8. Route bar. The route bar is shown when you have planned a route. 
Important: To see a wider route bar showing additional route information, change the setting 
for Route Information.  
 
The route bar 
The route bar is shown when you have planned a route. It has an arrival information panel at the 
top, and a bar with symbols underneath. 
Important: To see a wider route bar showing additional route information, change the setting for 
Route Information.  
Note: The distance ahead shown by the route bar depends on the overall length of your route. 
 
 
 
The arrival information panel shows the following information: 
 The estimated time that you will arrive at your destination. 
 The length of time to drive to the destination from your current 
location. 
 A parking button is shown near the destination flag when parking is 
available near your destination. 
Tip: If your destination is in a different time zone, you see a plus 
(+) or a minus (-) sign and the time difference in hours and half 
hours in the arrival information panel. The estimated time of arrival 
is the local time at your destination. 
If you have stops on your route, select this panel to change between 
information about the next stop and your final destination. 
You can choose the information you see on the arrival information panel. 
Traffic status - if your GO isnt receiving any traffic information, a 
symbol showing traffic with a cross appears underneath the arrival 
information panel. 
The bar uses symbols to show the following information: 
 The next two stops on your route. 
Tip: To quickly remove a stop, select it in the route bar and use the 
menu. 
 Petrol stations that are directly on your route. 
 TomTom Traffic including heavy rain or snow. 
 TomTom Speed Cameras and Danger Zones. 
 Rest stops directly on your route. 
You can choose the information you see on your route. 
The symbols are in the order that they occur on your route. For traffic 
incidents, the symbol for each incident alternates between showing the  
						

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type of incident and the delay in minutes. Select a symbol to see more 
information about a stop, an incident or a speed camera. If a symbol is 
shown on top of another symbol, selecting the symbols zooms in on the 
route bar to show each symbol separately. You can then select a symbol. 
The total time delay due to traffic jams, weather, and other incidents on 
your route, including information provided by IQ Routes, is shown above 
the symbols. 
For a complete list of incident types, see Traffic incidents. 
The bottom of the route bar represents your current location and shows 
the distance to the next incident on your route. In addition, you can 
choose to see the current time if you switch the setting on. 
Note: To make the route bar more readable some incidents may not be shown. These incidents 
will always be of minor importance and only cause short delays. 
The route bar also shows status messages, for example Finding fastest route or Playing route 
preview.  
Distances and the route bar 
The distance ahead shown on the route bar depends on the length of your route, or the distance 
remaining on your route. 
 For remaining distances longer than 50 km (31 miles), only the next 50 km (31 miles) is shown. 
The destination icon is not shown. 
Tip: You can scroll the route bar to see your whole route. 
 For remaining distances between 10 km (6 miles) and 50 km (31 miles), the complete distance is 
shown. The destination icon is shown fixed at the top of the route bar. 
 For remaining distances of less than 10 km (6 miles) the complete distance is shown. The 
destination icon moves down towards the chevron symbol as you get nearer to your destination. 
The top half of the route bar shows twice the distance of the bottom half, as shown in the following 
examples: 
 A remaining distance of 50 km on the route bar is split into 34 km (21 miles) at the top and 16 
km (9 miles) at the bottom. 
 A remaining distance of 10 km on the route bar is split into 6.6 km (4 miles) at the top and 3.3 
km (2 miles) at the bottom. 
The route bar is constantly updated as you drive.   
The quick menu 
To open the quick menu, select the current location symbol or the speed panel in the guidance 
view. 
You can then do any of the following: 
 Mark a location 
 Report a new speed camera 
 Change a speed limit 
 Avoid a blocked road 
 See your current location or your latitude/longitude if not on a named road.  
Navigation buttons 
On the map view or guidance view, select the Main Menu button to open the Main Menu.