Telrad Digital Telrad Avanti 3020, 3015d Set User Guide

							14 Avanti 3020 and Avanti 3015D sets
OUTSIDE CALLS
Outside calls may be placed by accessing an outside line 
(or group) or by using the Least Cost Routing (LCR) fea-
ture.
When the instructions tell you to access an outside line, 
you may:
• Dial an outside line number, an outside line group num-
ber or the LCR access code (usually [9]
);
• Press an outside line or outside line group button;
• Press the LCR button.
Depending on system programming, the cost of your call 
may be displayed briefly at the end of the conversation.
To place an outside call
1. Obtain an outside line. 
2. Dial the number.
See also, 
ABBREVIATED DIALING, below.
To redial the last outside number you dialed
1. Obtain an outside line. 
2. Press [REDIAL]
.
To save a frequently dialed outside number 
After dialing the desired number, but before hanging up:
1. Press [FEATURE]
2. Dial the SAVE/REPEAT access code.
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							Avanti 3020 and Avanti 3015D sets 15
To dial the number saved
1. Access an outside line.
2. Press [FEATURE]
.
3. Dial the SAVE/REPEAT access code.
AUTOMATIC REDIAL
If you dial an outside number and hear busy tone, you can 
have the system dial the number several times, at defined 
intervals.
When you hear busy tone:
• Press an ARD
 button.
When the outside party answers:
•Press [SPKR] 
or lift the handset.
If the dialed number rings, or if the system makes the 
maximum number of dialing attempts, the Automatic 
redial is deactivated.
• To temporarily deactivate
or reactivate Automatic Redial
• Press the ARD
 button again.
NOTE
Several Automatic redials may be activated simul-
taneously by using more than one ARD
 button.
WAITING FOR AN AVAILABLE OUTSIDE LINE
To enter a trunk queue
When you try to select an outside line and hear busy tone:
1. Press 
{TKQUE}.
When an outside line becomes available, the system 
rings your extension. Then:
2. Press [SPKR] 
or lift the handset.
3. Listen for outside dial tone and dial the desired number.
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							16 Avanti 3020 and Avanti 3015D sets
To cancel trunk queue
4. On the Avanti 3020, press 
{CNCL TKQUE}.
On the Avanti 3015D, press 
{CL TKQ}.
CIRCUMVENT EXTENSION RESTRICTIONS
 (TRAVEL CLASS OF SERVICE)
You can dial an outside number from a toll-restricted tele-
phone by temporarily assigning it your own extensions 
Class Of Service (COS) or a system-wide (Global) COS 
accessible only to privileged users.
1. Press [TC]
 (if defined) or dial the TRAVEL COS (Class 
Of Service) access code.
The display shows 
ENTER NO:
2. Dial your extension number - to apply your extensions 
COS,
or
Press [*]
 for a Global COS.
The display shows 
ENTER CODE:
3. Dial your ECC authorization code or a Global COS 
code.
The [TC]
 indicator (if defined) lights.
The Travel COS feature is active for a defined period.
4. Access an outside line and place a call.
OBTAINING SPECIAL SERVICES 
VIA LINES DEFINED AS BEHIND AN EXCHANGE 
(CENTREX OR PBX)
You may be able to access special services provided by a 
CENTREX or PBX exchange.
To access the services while connected 
to the outside line
1. Press [FEATURE]
.
2. Press [FLASH]
.
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							Avanti 3020 and Avanti 3015D sets 17
HOLD
There are two types of hold:
•
Exclusive hold:the call can be retrieved only from 
your extension.
•
Inclusive hold:the call can also be retrieved by other 
sets with a button for that appearance.
You cannot transfer a call that is on hold.
When you place a call on hold, you automatically receive 
dial tone and can make a page call or dial to another exten-
sion. If you do not receive dial tone, this means that no DN 
is available.
To place a call on exclusive hold
•Press [HOLD] 
once.
The indicator flashes green on your set and red on 
other sets with a button for that appearance.
To place a call on inclusive hold
•Press [HOLD] 
twice.
The indicator flashes green on all sets that have a but-
ton for that appearance.
Depending on the programming of your extension, the first 
press of hold may activate Inclusive hold, and the second 
press, Exclusive hold. See your System Administrator.
To pick up a call from hold
• Press the flashing button of the call on hold.
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							18 Avanti 3020 and Avanti 3015D sets
TRANSFERRING CALLS
You can transfer a call to another extension:
1. Press [TRANSFER]
.
2. Dial the extension number.
3. Announce the call when the other party answers and 
then hang-up.
To retrieve a transferred call
If you have not yet hung up and the other party has not yet 
answered the transferred call, you may retrieve the trans-
ferred call.
• Press the line button associated with the call.
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							Avanti 3020 and Avanti 3015D sets 19
CONFERENCE CALLS
A total of eight parties, any of which may be on outside 
lines, can participate in a conference.
To establish a conference
1. Make the first call.
2. On the Avanti 3020, press 
{CONFERENCE}.
On the Avanti 3015D, press 
{CONF}.
3. Make the next call.
After the call is answered:
4. Press 
{JOIN} .
Repeat steps 2 through 4 to add up to five more parties to 
the conference, using the [CONFERENCE]
 button instead 
of the softkey (in step 2).
If there are more conference participants a 
{NEXT} softkey 
appears. Press it to view the rest of the list of participants. 
After pressing 
{NEXT} you can return to the previous dis-
play by pressing 
{PREVIOUS} (3020 set) or {PREV} 
(3015D set).
To  remove an outside line party from the conference
(if a [DROP]
 button is programmed for your set) 
1. Press the softkey of the outside line you want to 
remove from the conference.
2. Press [DROP]
. 
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							20 Avanti 3020 and Avanti 3015D sets
PICKUP
You can answer a call at another extension, without leaving 
your desk.
To pick up a call on hold
or ringing at another extension
1. Press [PICK UP]
.
2. Dial the number of the extension at which the call is 
ringing or on hold.
To pick up a call ringing in your pickup group
• Press a MEMORY button programmed with GROUP 
PICK UP.
or
1. Press [PICK UP]
.
2. Press [*]
.
See 
ABBREVIATED DIALING for instructions on how 
to program MEMORY buttons.
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							Avanti 3020 and Avanti 3015D sets 21
MESSAGES
If after dialing an extension, there is no answer or you hear 
busy tone, you can send a basic message or a message 
from a defined list, which appears on the display of the 
extension you called.
When you send a basic message, display telephones show 
“
CALL” followed by your extension name or number (e.g. 
“
CALL STEVE”).
When you send a defined message, display telephones 
show the text of the message, followed by your extension 
name or number e.g. (“
GONE OUT STEVE”).
SENDING MESSAGES
To send a basic message
After dialing an extension:
1. Press [MSG]
.
2. Hang up.
The message is sent.
To select and send a defined message
You can select a message from a defined list (see a list of 
system messages at the end of this guide).
After dialing an extension:
1. Press [MSG]
.
2. Enter a message number (two digits; e.g. 08).
Or you can scroll through the message list with 
[LO   HI].
 If the message includes asterisks (*), you 
may edit it using the dialpad. Enter the digits on the 
dialpad; they appear on the screen in place of the aster-
isks.
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							22 Avanti 3020 and Avanti 3015D sets
3. On the Avanti 3020, press {SEND MSG}
On the Avanti 3015D, press {SND MG}.
4. Hang up. The message is sent.
Canceling the message process
You may cancel the message process at any time:
•Press [FLASH]
.
RECEIVING MESSAGES
When messages have been left at your extension, your 
[MSG]
 indicator lights and you hear a broken dial tone 
when you lift the handset or press [SPKR]
. The display 
informs you of messages waiting for you.
To read your messages
•Press [MSG]
 (when lit; not when flashing).
To scroll through your messages
•Press [LO  HI]
.
To call the message sender
1. Press [SPKR]
.
2. Press [MSG]
.
To delete a message 
While the message is displayed:
1. Press [MSG]
 (when lit; not when flashing).
2. Use  [LO  HI]
 to scroll to the message you wish to 
delete.
3. Press [#]
.
4. Hang up.
DELETING ALL MESSAGES
To delete all messages left at your telephone
1. Press [#]
.
2. Press [MSG].
3. Hang up.
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							Avanti 3020 and Avanti 3015D sets 23
DO NOT DISTURB (DND)
If you do not want calls to ring at your telephone, tempo-
rarily, you can activate the DND feature.
NOTE
If your telephone set is not programmed with DN 
buttons, the DND indication is slightly different. 
If the [DND]
 button flashes red, this indicates that 
your set is programmed for Call forward. You can 
deactivate Call forward by pressing the flashing 
[DND] 
button.
To place your telephone in do not disturb mode
•Press [DND]
.
The DND indicator lights steady red and no calls ring at 
your telephone. Internal callers hear busy tone and see 
your DND message, if programmed. If your set is pro-
grammed for DND call forwarding or for Call forward, 
calls are forwarded. 
To cancel DND mode
• Press [DND]
.
The DND indicator goes off and calls ring at your set.
DND MESSAGES
You can select a defined message that appears on the dis-
play of telephones which call your extension, while it is in 
DND mode. You can also ask the System Administrator to 
program additional messages.
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