Taske Call Center Management Tools Version Instructions Manual

Search                                               TASKE Call Center Management Tools Version 7.0-21-Answer PersonalThe Answer Personal report displays agents on non-ACD calls.
Answer Personal=Report title####=Extension numberAGT: ####=Agent IDLine: #=Line numberAnswer ACDThe Answer ACD report displays agents on ACD calls.
Answer ACD=Report titleP###=Pilot numberAGT: ####=Agent IDLine: #=Line numberOriginateThe Originate report displays outbound calls originating with an agent.
Originate=Report...

Search                                               TASKE Call Center Management Tools Version 7.0-22-Work Timer Start / ExpireThe Work Timer Start / Expire reports display the agent use of Work Timer.
Work Timer Start or Work Timer Expire=Report title####=Extension numberAGT: ####=Agent IDLine: #=Line numberHold Activate / Retrieve / AbandonThe Hold Activate / Retrieve / Abandon reports display the use of hold by agents.
Hold Retrieve, Hold Activate, or Hold Abandon=Report title####=Extension...

Search                                               TASKE Call Center Management Tools Version 7.0-23-Searching for Call Events by Time
The Time tab defines search filter
criteria based on the time of day that
events occurred. By defining a start
time and an end time, define a time
period as small as one minute or as
large as 23 hours and 59 minutes. The
search filter excludes all records that do
not fall within the specified time period.
To include the Time Reports in the filter,
enable the Time Report...

Search                                               TASKE Call Center Management Tools Version 7.0-24-a number from 0 to 99.
3. Click the But Less Than box in the Line section to select the field.
4. Input a value to represent the upper limit for the line number. This must be
a number from 0 to 99.
5. Click the Agent ID box and input the ID of the agent to include in the
search filter.
6. Enable the check boxes of the agent events to include in the search filter.
Searching for Call Events by Extension...

Search                                               TASKE Call Center Management Tools Version 7.0-25-To create a search filter for a specific Pilot:
1. Input the Pilot number of the Pilot to include in the search filter.
2. Enable the Pilot Report check box to include Pilot reports in the search
filter.
3. Enable the Answer ACD check box to include Answer ACD reports in the
search filter
4. Enable the Remote ACD Answer check box to include Remote ACD
Answer reports in the search filter.
To include a...

Search                                               TASKE Call Center Management Tools Version 7.0-26-To set a range for the available agents:
1. Click the Greater Than box to select the field.
2. Input a number from 0 to 999 to define the lower range for the number of
agents available.
3. Click the But Less Than box to select the field.
4. Input a number from 0 to 999 to define the upper range for the number of
agents available. Ensure that this number is greater than the number in
the Greater Than...

Search                                               TASKE Call Center Management Tools Version 7.0-27-5. Repeat steps 1 to 4 in the End box.
To include a range for the number of calls waiting for the group in the search
filter, input a value for the low end of the range and a value for the high end of
the range in the Calls Waiting section of the Groups tab.
To set a range for the calls waiting:
1. Click the Greater Than box and input a number from 0 to 999 to define the
lower range for the number of...