Taske Call Center Management Tools Version 7.0 Guide

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-13-Pilot Groups
Selecting the Pilot Groups button within the TASKE
Administrator in Database Mode causes the Pilots section of
the database to be displayed. In the List panel at the top of the window, is a
scrollable list of all of the Pilot Groups included in the database. The list contains
an ID Number, Name and Nick Name for each Pilot Group.
The ID Number Column displays unique ID Numbers for each Pilot Group
defined in...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-14-To modify an existing Pilot Group entry
1. Choose the Pilot Group entry to be modified from the List panel.
2. In the Pilot Group Record Detail panel, modify the Pilot Group Record.
3. In the Pilot Group Record Details panel, click the Update button.
To delete an Pilot Group entry
1. Choose the Pilot Group entry to be deleted from the list.
2. In the Pilot Group Record Details panel, click the Delete button.
3. Click Yes in...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-15-The ID Number Column displays unique ID Numbers for each Account Code
defined in the TASKE Database. The ID Number is the key parameter by which
the TASKE Database indexes and tracks Account Code elements.
The Name Column displays names for each Account Code defined in the TASKE
Database. The Name is a character string, which represents the Accounts full
name and is for reference purposes and may appear in Account reports....

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-16-To modify an existing Account entry
1. Choose the Account Code entry to be modified from the List panel.
2. In the Account Record Detail panel, modify the Account Code Record.
3. In the Account Record Details panel, click the Update button.
To delete an Account entry
1. Choose the Account Code entry to be deleted from the list.
2. In the Account Record Details panel, click the Delete button.
3. Click Yes in the confirmation...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-17-Thus, each of the 10 edit boxes is set to an independent threshold time (in
seconds); the edit boxes are set with progressively longer times and a
profile of Time To Answer from 0 to “x” seconds is produced.
Abandon Spectrum
The Abandon Spectrum edit boxes allow for 10 threshold times for the
Time To Abandon spectrum to be set.  The Spectrum reports produced
indicate the number of calls Abandoned within the threshold time...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-18-Ignore abandon time
You can set a threshold time to identify genuine Abandons.  These are
calls that Abandon after the threshold time set in the Ignore abandon time
selection box.  Genuine Abandons are used in the Service Percentages
for the Pilot.
TSF time
The Telephone Service Factor (TSF) is a measure of the level of service
provided to Callers.  It is the percentage of calls Answered and
Abandoned within the defined...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-19-To obtain a true measure of the time that it takes to reach the Agent, the
TASKE system takes into account both time periods.  Enabling the Add
Auto-Attendant TTA check box causes the TASKE ToolBox to add the
Time to Answer for the Auto-Attendant function to the Trunk Time to
Answer.
To Update Option Settings
1. Click the Database Button on the upper left corner of the TASKE
Administrator program to switch to Database...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-20-Performing Configuration Tasks
Examining General Disk Statistics
This option is only available on the TASKE Server or Standalone machine.
Current statistics on file space and disk space for the TASKE Server or
Standalone machine are displayed in the TASKE Administrator in Configuration
Mode under File Maintenance.
The Total Disk Space feature displays the total (used and unused) disk space
available on the local machine....

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-21-Getting detailed statistics on your data files
This option is only available on the TASKE Server or Standalone machine.
Current statistics on file space and disk space for the TASKE Server or
Standalone machine are displayed in the TASKE Administrator in Configuration
Mode under File Maintenance. Statistics can be displayed for the data files on
the local machine by choosing different groups from the Display Usage drop
down...

TASKE Administrator             TASKE Call Center Management Tools Version 7.0-22-Setting Thresholds
This option is only available on the TASKE Server or Standalone machine.
The TASKE File Maintenance tool allows a user to create thresholds (in days) for
data files for the purpose of keeping the files on the TASKE Server current and
using disk space efficiently.  Thresholds that are set affect documents being
archived and deleted from the system.
To set thresholds
1. Click the Configuration Button on the...