Taske ACD ToolBox Installation Guide

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The VT100 ACD Monitor
The VT100 Terminal is a dumb terminal which enables maintenance and/or CDE
programming for the SX-200 Digital telephone switch.  The TASKE ToolBox can be used
with the VT100 Terminal and requires the following settings to be made in the MITEL SX-
200 Digital CDE Forms.  For the dataset, program the 1103 dataset with the circuit
descriptor settings outlined below.
Form 11* - DATA CIRCUIT DESCRIPTOR OPTIONS
Guard...

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DS2100:Operating ModeASYNC
SYNC:Rate Adaption SchemeMINET
SYNC:Clock SourceINTERNAL
A VT100 Terminal can be connected to the TASKE ToolBox via the dataset to a computer
comport. The TASKE ToolBox can receive VT100 Terminal information through either the
TASKE Sign program or the TASKE VT100 Terminal program. If only one VT100
Terminal dataset is attached to the computer, only one program can use the VT100 Terminal
dataset at once. If two...

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Appendix B:  Networking Issues
Configuring Microsoft Software
This appendix provides guidelines for setting up and configuring PCs on a Microsoft
Network to support TASKE Call Center Management Tools. Although every attempt has
been made to provide accurate instructions, this appendix is provided as a courtesy
supplement (not a replacement) to the Microsoft operating system documentation, and as
such, this appendix may contain...

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i)  In Windows Explorer, navigate to the Windows System folder.
ii)Rename the existing Lpt.vxd file to Lpt.xxx.
iii)Drag the Lpt.vxd file from the Drivers\Printer\Lpt folder on the
Windows 95 CD-ROM to the Windows System folder on your computer.
10. Check the Resources tab in Printer Port properties to verify that the
settings are correct:
If the Direct Memory Access value is displayed for a setting, clear the
Use Automatic Settings option,...

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Windows 95/98 Sharing and Permissions
To set up taske directory sharing on a Windows 95/98 PC:
1. Using the Windows Explorer on the machine that will be used to store
TASKE data, select the taske directory and right-click.
2. Choose Properties. The Properties sheet for the selected directory
opens.
3. On the Sharing tab, select the Shared As option.
4. In the Share Name box, type a name that will be used to identify the share
assignment...

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Windows NT Sharing and Permissions
To set up taske directory sharing on a Windows NT PC:
1. Using the Windows NT Explorer on the machine that will be used to store
TASKE data, select the ServerPath directory and choose
File:Properties. The property sheet for the ServerPath directory opens.
2. Click the Sharing tab.
3. Select the Share As option, and in the Share Name box, type a name
that you will use to identify the share assignment (also...

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10. Select the ACD subdirectory and right-click.
11. Repeat Steps 3 through 7 for the ACD subdirectory.
12. In the Special Directory Access dialog box, select the Read option and
the Write option ¾ clear all other options.
13. Click OK until all dialog boxes have been closed.
14. Repeat Steps 10 through 13 for the LOGS and SMDR subdirectories.
Mapping a Network Drive
All network-connected PCs running TASKE software need access to the...

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Appendix C: TASKE Voice ToolBox
Installing Dialogic Boards
The TASKE Voice ToolBox currently supports the following four models of Dialogic Voice
Boards.
· D/41D (full-size card)
· D/41H (half-size card)
· Dialog/4 (half-size card)
· D/41E (UK full-size card)
The installation procedures are the same for the D/41D, D/41H, and Dialog/4, while the
D/41E requires different installation procedures.
Dialogic D/41D, D/41H, and Dialog/4
The...

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3. Each voice card requires a section of the computers upper memory for
proper functioning.  To set the memory upper address for a card, both the
base memory address and the offset memory address must be specified.
4. To set the base memory address, set jumpers JP5 and JP6 to one of the
base addresses listed in the table below.
Base Memory AddressesJP5JP6Base MemoryAddressoutoutD0000H (default)inoutA0000HoutinC0000HininB0000H5. To set...

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6. To determine which upper memory address the board is using, simply add
the base and offset memory addresses together.
For example, if the base memory address is D0000H (H means hexadecimal) and the offset
memory address is 8000H, then the upper memory address being used is D8000H.
7. Verify that other cards in your system are not using the same upper
memory address as the voice cards.
Note     The memory address range from D0000H to...