Starplus Triad Xts Installation Manual

							VOIP Maintenance and Troubleshooting 4-29
Chapter 4 - Maintenance and Troubleshooting
Trace Message Description
Field Descriptions:
hhmmss:ms [x] [message-type:origin] messages
1.hhmmss:ms=Timeofevent
†hh= hours
†mm= minutes
†ss=seconds
†ms= milliseconds
2.[x]= Device index (CO) number
3.[message-type:origin]= Type/origin of message
†message-type= Command (CMD, MAKE, DROP, SEND, or ANSWER) or event (EVT )
type
†origin= master processor (MP)-to-peripheral processor (PP) (HDLC), PP-to-MP
(HDLC), or toward/from H.323
Table 4-17: HDLC Messages
Message Description
TRK_CMD_CALL_FST Call start request (FastStart) from MP
TRK_CMD_CLR_REQ Call clear request from MP
TRK_CMD_CONNECT Call connect request from MP
TRK_EVT_CALL_REQ Report an incoming call to MP
TRK_EVT_ALERT Report receiving alert (ring) from destination to MP
TRK_EVT_CALL_PROC Report receiving call proceed confirmation from
destination to MP
TRK_EVT_CONNECT Report connecting with destination to MP
TRK_EVT_CLR_REQ Report call was disconnected by destination to MP
TRK_EVT_CLR_REQ_ACK Acknowledgement of TRK_EVT_CLR_REQ 
						

							4-30 VOIP Maintenance and Troubleshooting
Chapter 4 - Maintenance and Troubleshooting
Table 4-18: H.323 Messages
H.323 Message Descriptions
RV_MAKE_CALL Make a new call with specified IP:Ext
RV_EVT_CALL_STATE_CHANGED Reports changes in call state (dialtone,
proceeding, alerting, etc.)
RV_EVT_CALL_NEW_CHANNEL Reports that there has been a request
to open an incoming channel
RV_EVT_CHANNEL_PARAMETERS Specifies parameters for a new
channel (G.723.1, G.711, G.729, etc.)
RV_EVT_CHANNEL_SET_ADDRESS Specifies the address to which the
outgoing media stream should be
sent
RV_EVT_CHANNEL_SET_RTCP_ADDRESS Specifies the address to which RTCP
packets should be sent
RV_EVT_CHANNEL_STATE_CHANGED Channel state has been changed
(connected, idle, disconnected, etc.)
RV_EVT_CALL_NEW_RATE Reports changes in call rate
RV_EVT_CALL_CAPABILITIES Reports changes in the remote party’s
capabilities
RV_EVT_CALL_FACILITY Reports a facility message has arrived
RV_EVT_CALL_CAPABILITIES_RESPONSE Reports the response of the remote
system to the capabilities that have
been sent
RV_EVT_CALL_MASTER_SLAVE_STATUS Reports the response of the remote
system to the master/slave inquiry
RV_DROP_CALL Disconnect a call
RV_EVT_NEW_CALL Reports an incoming call
RV_EVT_CALL_FASTSTART_SETUP Reports the attempt of the remote
stationtousethefaststartprocedure
RV_EVT_CALL_INFO Reports incoming call parameters
RV_ANSWER_CALL Answers current incoming call
RV_SEND_CALL_STATUS_ENQUIRY Sending Status Enquiry message to
remote 
						

							VOIP Maintenance and Troubleshooting 4-31
Chapter 4 - Maintenance and Troubleshooting
Vo I P Tr o u b l e s h o o t i n g Gu i d e
Table 4-19: Troubleshooting
Symptom Suggestion
The channel lights flash
continuously in sequence…Reseat the VoIP card, then reset the card.
Also check slot assignment in Flash 24.
The VoIP card is not responding or
has abnormal light appearances…Reset the VoIP card. Reset the entire
system if two VoIP card resets do not
resolve the issue. If problem remains after
resets, check all programming for the VoIP
card (especially Flash 24 and Flash 46).
Unable to Ping another known IP
address on the local network…Verify that the IP address and subnet mask
is correct. Check cabling for correct
network connections. Contact the
network administrator if addresses are
correct.
Unable to establish call with
remote system (immediate error
tone)…Verify that the correct line group,
extension range, and IP address are
entered in Flash 16. Also verify that the
Service Switch is set to normal on both
systems.
Unable to establish call with
remote system (delayed error
tone)…Have the caller contact their network
administrator to verify the router
(gateway) IP address is correct (Flash 46,
Button #3).
Network Address Translation (NAT ) may
be in use if going to the internet or using a
WAN. Contact the network administrator
to discontinue using NAT for the VoIP card. 
						

							4-32 VOIP Maintenance and Troubleshooting
Chapter 4 - Maintenance and Troubleshooting 
						

							Indexi
Index
A
Add-On Boards 1-10
Analog CO/PBX Line Interface Boards 3-23
B
Backboard Installation 3-4
Basic Rate Interface Board 1-10, 3-35
BRIB 1-10, 3-35
C
Caller ID
Installation 3-67
Clock Chain 3-41
CO Line Card Functions (testing) 4-8
CO/PBX Connections 3-23
D
Dialing Specifications 2-9
DID
Interface Board 3-28, 4-1
DIDB 1-8, 3-28
Digital
Station Visual Signals 2-12
Telephone Interface Board 1-7, 3-56
Dimension and Weight 2-9
DIP Switch Postions (SW3) 3-16
Direct Inward Dial Board 1-8
DSS LED/Button Test 4-5
DTIB 3-56
DTIB12 1-7
DTIB24 1-7
DTRU 1-10, 3-28
Installation 3-23, 3-28
DTRU or DTRU4 Installation 3-51
Dual Tone Receiver Unit 1-10
Dump Memory Data 4-18
E
Electrical Specifications 2-8
Electronic
Telephone Confidence Tones 2-10
Telephone Interface Board 3-46Telephone Signals 2-10
Environment Specification 2-7
ETIB 3-46
Extension Boards 1-7
F
FCC Registration Numbers 2-7
Flash ROM Software Update 4-21
Flash ROM Software Update Procedure 4-21
H
Headset Installation 3-67
Help Menu (?) 4-18
I
ISDN and T1 Clocking 3-38
K
Keyset
Button Test 4-4
LCD/LED Test 4-4
Self Test 4-4
KSU
AC Power Plug 3-10
Grounding 3-9
Installation 3-5
Key Service Unit 1-4
L
LCOB 1-9, 3-23
Lightning Protection 3-10
Lithium Battery 3-15
LMU 1-6, 3-18
LMU1/LMU2 1-6, 3-18
Loop Limits 2-7
Loop Start CO Interface Board 1-9, 3-23
M
Main Processor Board 1-5
Installation 3-15
Maintenance Access 4-12 
						

							iiIndex
Message Waiting Unit 1-11
MISB 1-6, 3-19
Miscellaneous Board 1-6
Miscellaneous Functions (testing) 4-11
Miscellaneous Interface Unit Installation 3-19
Modem Settings,adjusting 3-52
Modem Unit 1-11, 3-18
MODU 1-11, 3-18
Monitor 4-17
Mounting Rack (Floor Model) 3-11
MSGU 1-11
MSGU or MSGU48 Board Installation 3-52
O
On-Site Equipment 3-4
Optional
Mounting Racks 3-11
Rack (Cabinet Model) 3-12
P
PCB Installation 3-14
PFTU 3-64
PMU 1-11, 3-17
Power
Capacity 3-13
Line Surge Protection 3-10
Supply Unit 1-5
Power Failure Transfer Unit Wiring 3-64
Power Supply Unit Installation 3-13
PRIB 1-9, 3-33
Primary Rate Interface Board 1-9, 3-33
Program Module Unit 1-11, 3-17
PSU 1-5, 3-13
R
RAU 1-11
Relay Alarm Unit 1-11
RGU 3-13
RGU3 1-5
Ring Generator Unit 1-5
Installation 3-13
S
Serial Interface Unit 1-11, 3-22
Single Line
Confidence Tones 2-11Interface Board 3-49
Signals 2-11
Site Preparation 3-3
SIU 1-11, 3-22
Installation 3-22
Station Card Functions (testing) 4-11
System
Capacity 2-3
Card Description 2-4
Components 2-4
Configuration Tables 2-6
Functions (testing) 4-9
System & Database Check 4-3
System Capacity 2-6
System Commands
DTMF Receiver Trace 4-16
Event Trace Buffer 4-16
Event Trace Mode 4-19
Exit Maintenance 4-12
Exit Monitor Mode 4-20
Modify Memory 4-20
T
T-1 Interface Board 1-9, 3-29
T1IB 1-9, 3-29
Troubeshooting
PMU 4-9
Troubleshooting 4-4
DSS/BLF Console 4-7
DTIB 4-11
DTRU/DTRU4 4-10
Key Telephones 4-6
LCOB 4-8
MISB 4-10
MODU 4-9
MPB 4-9
PFTU 4-11
PRI/BRI ISDN and T1 4-8
PSU 4-10
RGU 4-11
SLIB 4-7
Trunk Ordering Info 2-9
V
Voice Mail Confidence Tones 2-14 
						

							Indexiii
Voice Over the Internet Protocol Card 1-9, 3-36
VOIP 1-9, 3-36
Maintenance and Troubleshooting 4-24
Voltage Selector Switch 3-13
W
Wall Mounting
Digital Telephone 3-65
Electronic Telephone 3-64
Wiring
Battery Back-Up 3-59
Electronic Keyset 3-63
LCOB 3-26
MISB 3-61
MISU 3-21
MPB and SIU RS232C Port 3-60
Power Failure Transfer 3-64
Single Line Telephone 3-63
SLIB 3-49
Station 3-62 
						

							ivIndex