Starplus Triad Xts Installation Manual

							Maintenance Access4-19
Chapter 4 - Maintenance and Troubleshooting
Event Trace Mode
The“t”command enables and disables the Trace mode in theXTSSystem. While the trace mode
is enabled, events for the trace selected are displayed in an event record on the monitor,
printer, or PC connected to theXTSSystem.
To view the current status of the trace mode:
1. Typetat themon> prompt.
2. Then press  to display the following commands:
Figure 4-6: Remote Monitor - Trace Mode Status
To enable an Event Trace:
1. Type:t(followed by the letter that indicates the kind of specific trace needed)
2. Type the specific board, CO line, or Station number of the trace desired,
-or-
Typeallif all boards, CO line, or Station events are desired.
B = Board event trace (traces events associated with PCBs)
C = CO Line (LCOB) States (traces events associated with CO Line activity)
D = Device Command (traces commands to peripheral devices)
E = Error Messages (traces error messages)
H = Hardware States (traces events associated with hardware states)
I = CTI (traces from and to devices)
K = LCD (traces commands to devices)
L = LED (traces commands to devices)
M = Miscellaneous State event trace
P = Pulse Coded Modulation (PCM) traces events associated with voice communications
Q = Queue (QUE) Events (traces queuing events, e.g.: DTMF receiver, UCD, LCR, etc.)
S = Station (STA) States (traces events associated with Station activity) 
						

							4-20Maintenance Access
Chapter 4 - Maintenance and Troubleshooting
3. Then press  to enable the trace.
To disable or turn off a particular Trace Mode:
Do not enter a specific board, CO Line, or Station Number
(i.e., ts to disable station event trace).
To display an Event Trace on screen:
Typexat themon> prompt to exit the MONitor mode. Once you exit the event, the trace
will begin as shown inFigure 4-7.
Modify Memory Command
Themodifymemorycommandisforengineeringuseonly.
Exit the Monitor Mode
The exit command terminates the current Remote Monitor enable/disable session. If an Event
Trace is still enabled, the event records are displayed only after exiting the MONitor mode. The
exit command format is:mon>x
Figure 4-7: Event Trace
Unless instructed by personnel atVODAVI Technical Support, do not leave the trace mode
enabled for extended periods of time. The system dumps the requested event(s) trace
which may use up paper or fill memory buffers on the collecting device. It is
recommended that the trace events be disabled (turned off) for all event(s) traces
before leaving the system site.
Use of this command can alter or damage theXTSSystem’s operating database which
can result in system malfunction.
If this occurs it is necessary to power the system down and re-initialize the database,
then completely reprogram the customer programming data.
Unless instructed by personnel at Vodavi Technical Support, do not leave the trace
mode enabled for extended periods of time.
The system dumps the requested event(s) trace which may use up paper or fill memory
buffers on the collecting device.
It is recommended that the event traces be disabled (turned off) for all event(s) before
leaving the system site 
						

							Flash ROM Software Update4-21
Chapter 4 - Maintenance and Troubleshooting
Figure 4-8: Event Trace in a Networking System
Flash ROM Software Update
Perform the following steps to update Flash ROM Software.
1. Connect a terminal to I/O Port 1 on the MPB, then press  several times until the
following system data displays:
2. At theENTER PASSWORD:prompt,typeconfig.
3. Press , the followingmaint>promptwilldisplay:
4. Typeuto select the“upload/download flash rom software”option. The following prompt
will display:
1319043 050 0200 8020 002f C  31 PRIpp RINGING - REMOTE INFO
1319043 050 1e03 0028 0029 C0031       IN_RING - Info 0S3108
PAUL CALLING
1319044 050 1e03 0006 0000 C0031       IN_RING - Acd Pc Data
1319137 050 1f03 0000 0000 C0031       IN_RING - Preset Fwd T/O
1319182 002 1e03 0000 0033 K1100       IDLE - Off Hook
1319183 032 0003 0001 0000 C0001       IDLE - Keyset Restart
Ring
1319183 050 0000 0000 0032 C  31 PRIcp RINGING - CP ANSWER
1319183 050 1e03 0000 0000 C0031 K1100 TALK - Seize Ack
1319184 002 1f03 0000 0000 K1100 C0031 COL_CONNECTED - Ring
Update T/O
1319188 050 3353 0002 0000 C0031 K1100 TALK - Acd Pc Data
1319193 002 1e03 0000 0000 K1100 C0031 COL_CONNECTED - LCD Dsp
T/O
1319201 002 0001 0000 0033 K1100 C0031 COL_CONNECTED - On Hook
1319202 050 1e03 0001 0002 C0031       RELEASING - Keyset
Restart Ring
1319202 050 0000 0000 0031 C  31 PRIcp TALK - CP RELEASE
1319212 050 0200 805a 0024 C  31 PRIpp DISCONN REQ - CLR REQ
1319212 050 1e03 0010 0000 C0031       RELEASING - Release Ack
1319265 051 0200 9820 002f C  32 PRIpp IDLE - REMOTE INFO
1319265 051 1f03 0007 0000 C0032       WAIT_IDLE - Info 0D3108i
1319365 002 0003 0003 0038 K1100       IDLE - Dial Pad 3
1319367 002 1f03 0003 0038 K1100       DIALING - Dial Pad
Release
300 Digital Hybrid Key System
Eng. V1.00 P01-FFFF DATE:10/20/01 TIME: 11:10:27
ENTER PASSWORD:
maint>
Enter password> 
						

							4-22Flash ROM Software Update
Chapter 4 - Maintenance and Troubleshooting
5. Typetheremoteadminpassword(3226vodavi= default password), then press .
The following command options and system prompt will display:
6. Typeuand press . The following messages will display:
7. Typeyto start the Flash ROM update. The following message will display:
8. Use one of the following methods to set the file location and protocol.
For Hyper Terminal:
a. Use the“transfer”panel to select the“send file”option
b. Then select the object code file to be uploaded to theXTS.
c. Select the“Zmodem”protocol, then click“Send”.
-or-
For ECOM:
a. Use the“files”panel to select the“upload”option.
b. Then select the“Zmodem”upload protocol and click“OK”.
c. Select the object code file to be uploaded to theXTS, then click“OK”.
XTSwill not echo the password.
COMMAND DESCRIPTION
____________________
b show baud rate
d download software using zmodem
s bank switching
u upload software using zmodem
x Exit
? or h Help, Guide
maint>swupdown>
DRAM is not installed...
Software Upload without DRAM module is initiated...
SRAM (512 K-bytes) allocation succeeded...
Software in bank 1 will be erased now...
Please, wait...
Bank 1 erasure is completed...
Please, start Z-modem transfer...
Upload with baud rate [19200 bps]
To continue, please type Yes [y], or No [n]:
Upload file with zmodem... 
						

							Flash ROM Software Update4-23
Chapter 4 - Maintenance and Troubleshooting
After the upload is complete, the following messages will display:
9. Typeyto switch the banks of Flash ROM now, or typenifyouwishtoswitchatalater
time. If“y”is selected, the following messages will display:
After the software is switched successfully, theXTSsystem will restart automatically.
To switch to the new software at a later time:
1. Connect a terminal to I/O Port 1 on the MPB. The following is an example of the data that
will display:
2. Type the passwordconfigand press . The following prompt will display:
3. Typeuto select the“upload/download flash rom software”option. The following
password prompt will display:
4. Type the remote admin password (3226vodavi= default password), then press .
XTSwill not echo the password.
Upload succeeded!
Please, wait until bank data programming is finished...
Z-modem transfer completed...
Uploaded software lies in bank 1...
Do you want to switch the banks of flash ROM now (y/n)?
Bank 0 has valid software key...
Bank 1 has valid software key...
SRAM (256 K-bytes) allocation succeeded...
SRAM 92 bytes) allocation succeeded...
Please, wait until bank switching is finished and
system is reset automatically...
After reset, banks would be switched as requested...
300 Digital Hybrid Key System
Eng. V1.00 P01-FFFF DATE:10/20/01 TIME: 11:10:27
ENTER PASSWORD:
maint>
Enter password> 
						

							4-24 VOIP Maintenance and Troubleshooting
Chapter 4 - Maintenance and Troubleshooting
The following command options and system prompt will display:
5. Typesand press  to enable bank switching.
The following message will display:
6. To use the newly loaded software, power theXTSsystem Off or On, whichever applies.
VOIP Maintenance and Troubleshooting
VoIP Administrative Functions
These functions are accessible through an RS-232 connection via the ADMIN port located on
the VoIP card. Configurations and tracing VoIP card events can be viewed from this console
connection. No programming can be performed, but firmware upgrades can be done through
the admin port.
Locating the VoIP Card through the MPB
1. Attach a straight-through cable to the MPB (RS-232) @ 19.2K.
2. When prompted for a password, typeconfig.
3. Typedsat themaint> prompt to view the location of the VoIP card.
Figure 4-9: VoIP Card Location Printout
The“s”command is used as a toggle. Therefore, if bank switching is enabled,
types, and then press  to disable.
ENTER PASSWORD: config
maint>d s
    SLOT       BRD TYPE    SERV STAT   BRD OPTS     FW VER. 
 ---------  ----------  -----------  ----------  ---------
     00          DT24         INS          0         00-0
     01          DT24         OOS
     04          VOIP         INS          0         01A-7
COMMAND DESCRIPTION
____________________
b show baud rate
d download software using zmodem
s bank switching
u upload software using zmodem
x Exit
? or h Help, Guide
maint>swupdown>
Bank switching is enabled...
Please, make a reset to initiate switching banks... 
						

							VOIP Maintenance and Troubleshooting 4-25
Chapter 4 - Maintenance and Troubleshooting
4. At themaint> prompt, typeds4. ( The 4 represents the slot where the VoIP card is
located.) The following printout shows which COs are in and out of service.
Figure 4-10: VoIP In/Out of Service Printout
Entering VoIP Card Administration Menus
1. Attach a straight-through cable to the VoIP card (RS-232) @ 19.2K.
2. Press  and wait for thepassword>prompt.
3. Type the Admin password (3226vodavi=default password), the main menu will display:
Figure 4-11: VoIP Trace - Main Menu
Network Configuration Mode--From the main menu, select [n]toaccessNetwork
Configuration Mode. The following screen will display:
Figure 4-12: VoIP Network Configuration Printout
maint>d s4
   SLOT       BRD TYPE     SERV STAT    BRD OPTS    FW VER. 
 ---------   ----------   -----------  ----------  ---------
     04          VOIP         INS          0         01A-7
  CO           STATUS         PULSE/DTMF  CO/PBX  STATE
 ---  ----------------------  ----------  ------  -----
   1  INS, Bothway  Enabled       DTMF      CO    IDLE
   2  INS, Bothway  Enabled       DTMF      CO    IDLE
   3  INS, Bothway  Enabled       DTMF      CO    IDLE
   4  INS, Bothway  Enabled       DTMF      CO    IDLE
   5  INS, Bothway  Enabled       DTMF      CO    IDLE
   6  INS, Bothway  Enabled       DTMF      CO    IDLE
   7  INS, Bothway  Enabled       DTMF      CO    IDLE
   8  INS, Bothway  Enabled       DTMF      CO    IDLE
COMMAND DESCRIPTION
 -------------------------------------
n Network Configuration Mode
s System / Call Status Mode
t Trace Setting Mode
u Upload VOIP Firmware Updates
r Reset VOIP Card
P Ping
x Exit
? Help, Guide
root:
et>
COMMAND    DESCRIPTION      STATUS   (Y=ON)
 ------------------------------------(N=Off)
r r Read All Y
r a Read IP Address N
r s Read Subnet Mask N
r g Read Gateway N
r d Read Domain Name N
r n Read DNS Address N
r m Read MAC Address N
b Return Back
x Exit
? Help, Guide
root:
et> 
						

							4-26 VOIP Maintenance and Troubleshooting
Chapter 4 - Maintenance and Troubleshooting
†Select [rr]to access the followingRead Allsettings:
Figure 4-13: VoIP Configuration (Read All)
†Select [ra] to access the followingRead IP Addresssetting:
Figure 4-14: VoIP Configuration (Read IP Address)
†Typebat the net> prompt to return to the main menu.
System/Call Status Mode-- From the main menu, select [s] to accessSystem/Call Status Mode.
The following screen will display:
Figure 4-15: VoIP System/Call Status Printout
†Select [ss]toaccessCall Status for All Channels.
Figure 4-16: VoIP (Call Status for All Channels)
†Typebat the stat> prompt to return to the main menu.
IP Address : 102.38.56.1
Gateway Address : 102.38.56.1
Subnet Mask : 255.255.255.0
DNS Address : 165.243.17.15
MAC Address 00:40:5a:01:71:f6
Domain Name VODAVI.COM
Vocoder G.723.1
IP Address : 102.38.56.1
root:
et>
COMMAND DESCRIPTION
 -------------------------------------
d Addr Length Memory Dump
s s Call Status for All Channels
s # Call Status for Channel #
b Return Back
x Exit
? Help, Guide
CHANNEL CALL STATE VOICE OUT VOICE IN
---------------------------------------------
1 Idle N/A N/A
2 Idle N/A N/A
3 Idle N/A N/A
4 Idle N/A N/A
5 Idle N/A N/A
6 Idle N/A N/A
7 Idle N/A N/A
root:\stat> 
						

							VOIP Maintenance and Troubleshooting 4-27
Chapter 4 - Maintenance and Troubleshooting
Trace Setting Mode-- From the main menu, select [t]toaccesstheTrace Setting Mode.The
following screen will display:
Figure 4-17: VoIP Trace Setting Printout
†Select a Trace Setting option and press  to change the status.
(example: t  s  a is used to set a trace for all events)
†Typebat thetrace> prompt to return to the main menu.
Uploading VoIP Firmware Updates-- From the main menu, select [u]andpress.
1. Using Procom, press .
2. Select [Zmodem], then locate the desired file name.
3. Press .
†The VoIP card accepts the upload.
†When the upload is complete, the VoIP card is reset.
†All VoIP COs are automatically placed back in service.
Resetting the VoIP Card-- From the main menu, select [r] and press . The VoIP card
returns the message:“VoIP card will be reset? Y/N”
†SelectYor press  to reset the card.
†SelectNto stop the VoIP card from resetting.
Ping -- From the main menu, type:pxxx.xxx.xxx.xxx, then press .
Ping is a standard network troubleshooting method to determine if a particular node is
operating correctly.
 COMMAND    DESCRIPTION      STATUS (Y=ON)
 ----------------------------------------- (N=Off)
t a Trace all Y
t c MP-PP Command N
t m MP-PP Event N
t h H.323 Command N
t e H.323 Event N
t s [m|h|a] Set [MP-PP|H.323|All] Cmd/Evt
t r [m|h|a] Reset [MP-PP|H.323|All] Cmd/Evt
b Return Back
x Exit
? Help, Guide
root:	race>
To view trace information, you must exit [x] the administration menus.
All COs on that card will be out of service. 
						

							4-28 VOIP Maintenance and Troubleshooting
Chapter 4 - Maintenance and Troubleshooting
Ping followed by an IP address receives the following response:
(A“reply from”response indicates that the system can communicate with the other
system. A“timed out”response indicates a faulty connection or problem with the other
system.)
Ping 127.0.0.1 pings the current system to verify that it is being seen and can respond to the
network.
Exiting the Administration Menus-- From the main menu, select [x] and press  to exit
the Administration menus.
Data Screen Examples
Figure 4-18: Actual CO Line Call via KSU Serial Port
Figure 4-19: Tracing a VoIP Card Status via KSU Serial Port
Figure 4-20: Tracing a VoIP Call via VoIP Serial Port
root:\p xxx.xxx.xxx.xxx
Reply from xxx.xxx.xxx.xxx: bytes 32time