Sony Xbr 5 Manual

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Basic Operations
Parts Description
Watching TV
Enjoying
Movies/Music/Photos
Using Internet
Services and
Applications
Watching TV with
Friends Far and
Near
Using Other
Devices
Using BRAVIA
Sync Devices
Useful Functions
Connecting to the
Internet
Using Home
Network
Configuring
Various Settings
Troubleshooting
How to Use
Bookmarks
Top Page  > Troubleshooting  > Network/Application Symptoms
Network/Application Symptoms
Sometimes  video streaming quality is poor  when using the wireless LAN.
Wireless LAN connection fails or radio reception conditions are poor.
The TV cannot  connect with your wireless router (or access point) at
5GHz.
Poor picture  on Internet Videos.
Certain Internet video content displays a loss of detail.
Good picture  quality but no sound on Internet video content.
Apps are inaccessible.
Serious Error 5006 Contact Sony appears when trying to perform [Refresh
Internet Content].
Some applications in [Apps] are not available./Disappeared from [All
Apps].
The TV cannot  access the Internet when IPv6  is set.
Sometimes video streaming quality is poor when
using the wireless LAN.
The wireless network connection quality varies depending on the distance
or obstacles (e.g.  wall) between the TV and the wireless router (access
point), environmental interference, and the quality of the wireless router
(access point). In this case, use a wired connection for the Internet, or try
the 5GHz band.
The 5GHz band may not be supported depending on your region/country.
If the 5GHz band is not supported, the TV can only connect to a wireless
router (access point) using the 2.4GHz band.
Wireless LAN connection fails or radio reception
conditions are poor.
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							Check the installation location of the TV and wireless router (access point).
Signal condition  may be affected for the following reasons.
- Other wireless devices, microwaves, fluorescent lights, etc., are placed
nearby.
- There are floors or walls between the wireless router (access point) and
TV.
If the problem persists even after  checking the above,  try making a wired
LAN connection.
The TV cannot connect with your wireless router (or
access point) at 5GHz.
While [Wi-Fi Direct] is set to [On], you cannot  connect to a wireless router
(or access point) at 5GHz. Set [Wi-Fi Direct] to [Off]. Press the HOME
button, then select 
 [Settings] →  [Network] → [Wi-Fi Direct] → [Off].
Poor picture on Internet Videos.
Quality depends on the original video provided by the video content
provider and your connection bandwidth.
Certain Internet video content displays a loss of
detail.
Video quality and picture  size depend on broadband speed and delivery
by content providers.
Good picture quality but no sound on Internet video
content.
Quality depends on the original content provided by the video content
provider and your connection bandwidth.
Due to the nature of Internet video, not all  videos will contain sound.
Apps are inaccessible.
Check that the LAN cable or AC power cord of the router/modem* has
been connected properly.
*  Your  router/modem  must  be  set  in  advance  to  connect  to  the  Internet.
Contact  your  Internet  service  provider  for  router/modem  settings.
Try using apps later. The app content provider’s server may be out of
service.
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							Serious Error 5006 Contact Sony appears when trying
to perform [Refresh Internet Content].
This error may occur if [Refresh Internet Content] did not complete
successfully. Use the following steps, re-checking the Internet content
status after  completing each step:
1. Perform [Refresh Internet Content].
Press the HOME button, then select 
 [Settings] →  [Network] →
[Refresh Internet Content].
2 . If the problem still exists, perform step 1 again.
3. If the problem persists, troubleshoot the Internet connection via the
following: 
- Check that an active Internet connection exists with a wired router,
wireless bridge, or wireless gaming adapter. 
- Reset the network equipment, such as cable modem,
wired/wireless router, by powering off and on, then attempt step 1
again. 
- If the problem continues, wait a while and try step 1 again. 
- Confirm the Internet speed meets the minimum recommended
specification of 2.5 Mbps for standard definition (SD) content and 10
Mbps for High Definition (HD) content. 
- Test the quality of service of your LAN connection by checking ping,
jitter and packet loss. (Ping should be under 30ms, jitter should be
less than 3ms, and packet loss should be 0.)
Some applications in [Apps] are not
available./Disappeared from [All Apps].
Reset the TV to the factory  setting. To reset the TV, refer to
“Troubleshooting” in the paper manual supplied with this TV.
The TV cannot access the Internet when IPv6 is set.
IPv6  may not be available, in which case set IPv6  to off. Press the HOME
button, then select 
 [Settings] →  [Network] → [IPv6 Setup] → [Set up
IPv6  connection] → [No].
List of Contents
© 2014 Sony Corporation
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227  
						

							 i-ManualPrint
Font  Size   
Basic Operations
Parts Description
Watching TV
Enjoying
Movies/Music/Photos
Using Internet
Services and
Applications
Watching TV with
Friends Far and
Near
Using Other
Devices
Using BRAVIA
Sync Devices
Useful Functions
Connecting to the
Internet
Using Home
Network
Configuring
Various Settings
Troubleshooting
How to Use
Bookmarks
Top Page  > Troubleshooting  > Home Network Symptoms
Home Network Symptoms
Your TV cannot  connect to the server.
A message appears stating that the TV cannot  connect to your network.
Server is inaccessible.
Some media files in the USB device or server are not displayed.
When using the renderer function, music files cannot  be played back.
The TV cannot  be found by a Wi-Fi Direct device.
Your TV cannot connect to the server.
Check the LAN cable or wireless connection to your server and your TV.
Check if your network is properly configured on your TV.
A message appears stating that the TV cannot
connect to your network.
Check the current network settings. Press the HOME button, then select 
 [Settings] →  [Network] → [Network Setup] → [View Network settings
and status]. Check your network connections and/or server’s instruction
manual for connection information, or contact the person who set up the
network (network administrator).
Reconfigure your network settings by pressing the HOME button, then
select 
 [Settings] →  [Network] → [Network Setup].
If the LAN cable is connected to an active server and the TV has acquired
an IP address, check your server’s connections and configurations. Press
the HOME button, then select 
 [Settings] →  [Network] → [Network
Setup] → [View Network settings and status].
Server is inaccessible.
Check your LAN cable/wireless connection or your server. The TV may
have lost connection with the server.
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							Perform [Media  Server Troubleshooting] to check if your media server is
properly communicating with the TV. Press the HOME button, then select 
 [Settings] →  [Network] → [Home Network Setup] → [Media  Server
Troubleshooting].
Some media files in the USB device or server are not
displayed.
Unsupported files may not be displayed.
The accessible file or folder limit in a directory is 1,000 for USB and
30,000 for a server. This limit includes non-supported files or just folders.
Files or folders  are populated based on their timestamps. Photo, music
files or folders  exceeding the limit will not be displayed.
When using the renderer function, music files cannot
be played back.
Some applications display a photo file pre-installed in the PC
simultaneously with music playback when using the renderer function.
Depending on the pre-installed photo file, music playback may not be
possible, but may become possible by changing the photo file.
The TV cannot be found by a Wi-Fi Direct device.
Set [Wi-Fi Direct] to [On]. Press the HOME button, then select 
[Settings] →  [Network] → [Wi-Fi Direct] → [On].
If the TV cannot  be found even though [Wi-Fi Direct] is [On], set [Band
Setting] to [Auto (2.4GHz Band)]. Press the HOME button, then select 
[Settings] →  [Network] → [Wi-Fi Direct Settings] → press the OPTIONS
button → [Band Setting] → [Auto (2.4GHz Band)].
List of Contents
© 2014 Sony Corporation
  Top of Page
229  
						

							 i-ManualPrint
Font  Size   
Basic Operations
Parts Description
Watching TV
Enjoying
Movies/Music/Photos
Using Internet
Services and
Applications
Watching TV with
Friends Far and
Near
Using Other
Devices
Using BRAVIA
Sync Devices
Useful Functions
Connecting to the
Internet
Using Home
Network
Configuring
Various Settings
Troubleshooting
How to Use
Bookmarks
Top Page  > Troubleshooting  > Remote  Control Symptoms
Remote Control Symptoms
The remote does not operate.
The remote does not operate.
Press a button on the TV to determine if the problem is with the remote
control  or not.
Check that the orientation of each battery matches the positive (+) and
negative (-) symbols in the battery compartment.
Battery power may be low. Replace the batteries with new ones.
For details on how to insert the batteries, refer to the paper manual
supplied with this TV.
Point the remote control  at the remote control  sensor  located at the front
of the TV.
Keep the remote control  sensor  area  clear from obstacles.
Fluorescent light can interfere with remote control  operation; try turning off
any fluorescent light.
List of Contents
© 2014 Sony Corporation
  Top of Page
230  
						

							 i-ManualPrint
Font  Size   
Basic Operations
Parts Description
Watching TV
Enjoying
Movies/Music/Photos
Using Internet
Services and
Applications
Watching TV with
Friends Far and
Near
Using Other
Devices
Using BRAVIA
Sync Devices
Useful Functions
Connecting to the
Internet
Using Home
Network
Configuring
Various Settings
Troubleshooting
How to Use
Bookmarks
Top Page  > Troubleshooting  > Touchpad  Remote  Control Symptoms
Touchpad Remote Control Symptoms
Touchpad Remote Control does not operate, or does not operate properly.
The batteries drain quickly.
Touchpad Remote Control does not operate, or does
not operate properly.
Replace the batteries.
Re-register the Touchpad Remote Control.
The Touchpad Remote Control uses the 2.4GHz band, therefore
communication speed may deteriorate or cut out occasionally due to
wireless LAN interference. 
If household electric appliances (e.g.  microwaves or smartphones) are
placed nearby, radio wave interference is more likely.
The TV or Touchpad Remote Control may not work on a metal rack due to
wireless communication interference.
The Touchpad Remote Control can control  only the last registered TV.
Only one Touchpad Remote Control can be registered to the TV.
It is recommended to use the Touchpad Remote Control within 7 m (23 ft.)
of the TV.
The batteries drain quickly.
If you keep waving your NFC compatible device over the NFC touch point
of the remote control, it will increase battery drain of the remote and/or the
device.
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							Do not leave the Touchpad Remote Control face down.
List of Contents
© 2014 Sony Corporation
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232  
						

							 i-ManualPrint
Font  Size   
Basic Operations
Parts Description
Watching TV
Enjoying
Movies/Music/Photos
Using Internet
Services and
Applications
Watching TV with
Friends Far and
Near
Using Other
Devices
Using BRAVIA
Sync Devices
Useful Functions
Connecting to the
Internet
Using Home
Network
Configuring
Various Settings
Troubleshooting
How to Use
Bookmarks
Top Page  > Troubleshooting  > Bluetooth Mouse  Symptoms
Bluetooth Mouse Symptoms
Operation cuts out, or a device does not work.
Operation cuts out, or a device does not work.
Check if the device is turned on.
Replace the batteries of the device.
Re-register the device.
Bluetooth devices use the 2.4GHz band, therefore  communication speed
may deteriorate or cut out occasionally due to wireless LAN interference. 
If household electric appliances (e.g.  microwaves or smartphones) are
placed nearby, radio wave interference is more likely.
The TV or mouse  may not work on a metal rack due to wireless
communication interference.
For usable communication distances between the TV and other devices,
refer to the instruction manuals of the devices.
List of Contents
© 2014 Sony Corporation
  Top of Page
233  
						

							 i-ManualPrint
Font  Size   
Basic Operations
Parts Description
Watching TV
Enjoying
Movies/Music/Photos
Using Internet
Services and
Applications
Watching TV with
Friends Far and
Near
Using Other
Devices
Using BRAVIA
Sync Devices
Useful Functions
Connecting to the
Internet
Using Home
Network
Configuring
Various Settings
Troubleshooting
How to Use
Bookmarks
Top Page  > Troubleshooting  > Screen mirroring  Symptoms
Screen mirroring Symptoms
What kind of devices can be connected to use the Screen mirroring
function?
The TV cannot  connect to a Miracast device.
Video or sound sometimes cuts out.
Some pay contents cannot  be played.
Screen mirroring does not work./The TV cannot  be found by a Screen
mirroring compatible device.
What kind of devices can be connected to use the
Screen mirroring function?
Sony Screen mirroring compatible devices (e.g.  some models of Xperia)
can be connected. 
The Screen mirroring function works by Miracast technology, making it
possible to connect with a device that conforms with Miracast.
The TV cannot connect to a Miracast device.
If connecting a Miracast device (e.g.  note PC) fails, press the HOME
button, then select 
 [Inputs] → [Screen mirroring] to show the standby
screen  for the Screen mirroring function.
Video or sound sometimes cuts out.
Devices emitting radio waves, such as other wireless LAN devices or
microwave ovens, may interfere with the Screen mirroring function using
wireless LAN. Keep the TV or Sony Screen mirroring compatible devices
(e.g.  some models of Xperia) away from such devices, or turn them off if
possible.
Communication speed may change according to the distance or obstacles
between devices, device configuration, radio wave condition, line
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