Sony Vaio Pcg Serie Pgc Gr150 Manual

Troubleshooting the Notebook
45 4Press 
 to select Exit, then press   to select Get Default Values. The 
message “Load default configuration now?” appears.
5 Select Yes and press Enter.
6 Select Exit (Save Changes), and then press Enter. The message “Save 
Configuration changes and exit now?” appears.
7 Select Yes, and then press Enter. The notebook restarts.
My notebook starts, but the message “Operating system not 
found” appears and Windows does not start.
❑If you have connected an external, optional...

VAIO® Notebook Quick Star t
46 If your notebook continues to display the message “Operating system not found,” 
and Windows does not start, use your supplied System Recovery CD to restore 
the software titles shipped with your notebook. See “Using the System Recovery 
CD(s)” on page 40 for more information.
My notebook stops responding or does not shut down.
It is best to shut down your notebook using the Shut Down command on the 
Windows Start menu. Using other methods, including those listed here, may...

Troubleshooting the Notebook
47
My notebook does not enter the power saving mode I 
selected. (Windows Me only)
❑Click Start, point to Program, point to Accessories, point to System Tools, 
and then click System Information. 
The Help and Support window appears.
❑Click System Configuration Utility under the Tools menu.
❑Click the Advanced button on the General tab, and Confirm the following 
information:
1 Enable Deep Sleep is selected with a checkmark.
2 The message “Standby function is enabled” is...

VAIO® Notebook Quick Star t
48
Troubleshooting the LCD Screen
My LCD screen is blank.
❑Check that the notebook is plugged into a power source and that it is 
turned on. 
❑Check that the power indicator on the notebook is on.
❑Check that the battery pack is inserted properly and that it is charged.
❑The notebook may be in LCD (Video) Standby mode. Press any key to 
activate the screen.
❑The display mode may be set to external display mode. Press and hold the Fn 
key while pressing F7 several times.
My LCD...

Troubleshooting the Mouse and Touchpad
49
Troubleshooting the Mouse and Touchpad
My mouse does not work.
❑If you are using an external mouse, check that the mouse is plugged into the 
mouse connector. See “Connecting a PS/2 External Mouse or Keyboard” in 
the online VAIO
® Notebook User Guide for more information.
❑If you are using an optional Sony USB mouse PCGA-UMS1 series, check 
that the mouse is plugged into the USB port.
❑If you are still experiencing problems, use your supplied Driver Recovery 
CD...

VAIO® Notebook Quick Star t
50
The pointer does not move while using the Touchpad or 
Mouse.
❑Press the Windows key and use the arrow keys to select Shut Down. When 
the Shut Down Windows dialog box appears, press Enter.
❑(Windows Me) If you cannot turn off your notebook as described in the step 
above, press Ctrl+Alt+Delete simultaneously to restart the notebook.
(Windows 2000) If you cannot turn off your notebook as described in the 
step above, press Ctrl+Alt+Delete simultaneously and click Shut Down...

Troubleshooting Drives, PC Cards, and Peripheral Devices
51
Troubleshooting Drives, PC Cards, and 
Peripheral Devices
My floppy disk drive (optional) cannot write to a floppy disk.
❑Check that the optional, external floppy disk drive is properly connected to 
your notebook. See “Connecting an External Floppy Disk Drive” in the 
online VAIO
® Notebook User Guide for more information.
❑If the floppy disk is write-protected, disable the write-protect feature or use a 
floppy disk that is not...

VAIO® Notebook Quick Star t
52
My optical disc drive tray does not open.
❑Check that the notebook is turned on.
❑Press the Eject button on the optical disc drive.
❑If the Eject button does not work, open the tray by inserting a sharp, pointed 
object (such as a paper clip) in the hole to the right of the Eject button.
I cannot use Digital Video (DV) devices. The message “DV 
equipment seems to be disconnected or turned off” appears.
❑Check that the DV device is turned on and that the cables are properly...

Troubleshooting Software
53
Troubleshooting Software
My software program stops responding or crashes.
Contact the software publisher or designated provider for technical support. 
Refer to “Using the System Recovery CD(s)” on page 40 for more information.
When I click an application icon, the message “You must 
insert the application CD into your optical disc drive” appears 
and the software does not start.
❑Some titles require specific files that are located on the application CD. 
Insert the disc and...

VAIO® Notebook Quick Star t
54
Troubleshooting the Modem
My modem does not work.
❑Check that the phone line is plugged into the line jack. See “Connecting a 
Phone Line” in the online VAIO® Notebook User Guide for more 
information.
❑Check that the phone line is working. You can check the line by plugging in 
an ordinary phone and listening for a dial tone.
❑Check that the phone number the program is dialing is correct.
❑Check that the software you are using is compatible with the notebook’s 
modem. (All...