Sony Vaio Pcg Serie Pgc Gr150 Manual
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Troubleshooting the Notebook 45 4Press to select Exit, then press to select Get Default Values. The message “Load default configuration now?” appears. 5 Select Yes and press Enter. 6 Select Exit (Save Changes), and then press Enter. The message “Save Configuration changes and exit now?” appears. 7 Select Yes, and then press Enter. The notebook restarts. My notebook starts, but the message “Operating system not found” appears and Windows does not start. ❑If you have connected an external, optional floppy disk drive, make sure there is no floppy disk in the floppy disk drive (non-bootable). ❑If a non-bootable floppy disk is in a connected floppy disk drive, follow these steps: 1 Turn off the notebook, and then remove the floppy disk. 2 Restart the notebook and confirm that Windows starts properly. ❑If Windows still does not start, follow the steps below to initialize the BIOS: 1 Turn off the notebook. 2 Remove any peripheral devices connected to the notebook. 3 Turn the notebook back on. 4 Press the F2 key when the Sony logo appears. The BIOS setup menu screen appears. 5 Press the arrow keys to select the Exit menu. 6 Press the arrow keys to select “Get Default Values” and then press Enter. The message “Load default configuration now?” appears. 7 Select Yes, then press Enter. 8 Use the directional arrow keys to select “Exit” (Save Changes), and then press Enter. The message “Save configuration changes and exit now?” appears. 9 Select Yes, then press Enter. The notebook restarts. ✍If this occurs on a regular basis, contact Sony PC Support (http:// www.sony.com/pcsupport/).Î Ð
VAIO® Notebook Quick Star t 46 If your notebook continues to display the message “Operating system not found,” and Windows does not start, use your supplied System Recovery CD to restore the software titles shipped with your notebook. See “Using the System Recovery CD(s)” on page 40 for more information. My notebook stops responding or does not shut down. It is best to shut down your notebook using the Shut Down command on the Windows Start menu. Using other methods, including those listed here, may result in loss of unsaved data. ❑Try restarting the notebook. On the Windows taskbar, click the Start button, click Shut Down, and then click Restart. ❑(Windows Me) If you cannot restart as described in the preceding step, you can restart the notebook by pressing Ctrl+Alt+Delete simultaneously twice. (Windows 2000) If you cannot restart as described in the preceding step, you can restart the notebook by pressing Ctrl+Alt+Delete simultaneously and clicking Shut Down on the Windows Security screen. ❑If the previous step does not work, press and hold the power button for at least four seconds. This turns off the power. ❑(Windows Me) If your notebook stops responding while playing a CD or DVD, stop the CD/DVD, and restart the notebook by pressing Ctrl+Alt+Delete simultaneously twice. (Windows 2000) If your notebook stops responding while playing a CD or DVD, stop the CD/DVD, and restart the notebook by pressing Ctrl+Alt+Delete simultaneously and clicking Shut Down on the Windows Security screen. ❑Unplug the notebook from the AC adapter and remove the battery pack from your notebook. The System Recovery CD restores your notebook to its original state, so user data and applications will be lost. ✍Pressing Ctrl+Alt+Delete simultaneously or turning off the notebook with the power switch may result in data loss in files that are currently open.
Troubleshooting the Notebook 47 My notebook does not enter the power saving mode I selected. (Windows Me only) ❑Click Start, point to Program, point to Accessories, point to System Tools, and then click System Information. The Help and Support window appears. ❑Click System Configuration Utility under the Tools menu. ❑Click the Advanced button on the General tab, and Confirm the following information: 1 Enable Deep Sleep is selected with a checkmark. 2 The message “Standby function is enabled” is displayed. If the message reads “Standby function is disabled,” click the Enable button. 3 The message “Hibernate feature is enabled” is displayed. If the message reads “Hibernate feature is disabled,” click the Enable button. 4 Click OK and restart your notebook. The power management setting is not responding. Your notebook’s operating system may become unstable if it is interrupted or if you attempt to make changes before the notebook completely enters a lower power state, such as Hibernate. ❑To restore the notebook to its normal operating stability: 1 Close all open applications. 2 Restart the notebook by pressing Ctrl+Alt+Delete simultaneously and selecting Restart from the drop-down list. The sound of my notebook’s fan is too loud. Use the PowerPanel utility to change the Thermal Control Strategy setting to Quiet. This setting slows down the CPU speed. See PowerPanel Help for more information. ✍If this procedure does not work, press and hold the power button for four seconds or longer to shut down the notebook.
VAIO® Notebook Quick Star t 48 Troubleshooting the LCD Screen My LCD screen is blank. ❑Check that the notebook is plugged into a power source and that it is turned on. ❑Check that the power indicator on the notebook is on. ❑Check that the battery pack is inserted properly and that it is charged. ❑The notebook may be in LCD (Video) Standby mode. Press any key to activate the screen. ❑The display mode may be set to external display mode. Press and hold the Fn key while pressing F7 several times. My LCD screen continues to show the previous screen. Press the Windows key and D twice to refresh the screen. The image on my connected external display is not centered or sized properly. Use the controls on your external display to adjust the image. See the manual that came with your display for more information. I want to change the video resolution of my display. Follow this procedure to change the video resolution of your display. ❑Click Start, point to Settings, point to Control Panel, and then click the Display icon. The Display Properties dialog box appears. ❑Click on the Settings tab. ❑Move the Screen Area slider to change your video resolution. I cannot switch the LCD display to TV, and vice versa. Remove the DVD if it is inserted in the optical disc drive.
Troubleshooting the Mouse and Touchpad 49 Troubleshooting the Mouse and Touchpad My mouse does not work. ❑If you are using an external mouse, check that the mouse is plugged into the mouse connector. See “Connecting a PS/2 External Mouse or Keyboard” in the online VAIO ® Notebook User Guide for more information. ❑If you are using an optional Sony USB mouse PCGA-UMS1 series, check that the mouse is plugged into the USB port. ❑If you are still experiencing problems, use your supplied Driver Recovery CD to reinstall the mouse drivers. See “Using the Driver Recovery CD” on page 40 for more information. My touchpad does not work properly. ❑You may have disabled the touchpad without connecting a mouse to the notebook. To enable the touchpad: 1 Press the Windows key and use the arrow keys to select Programs, and then Sony Notebook Setup. 2 Select the Touchpad tab using the arrow keys. 3 Select Enable Touchpad, and then press Enter. (Please check the instructions that came with your notebook.) ❑You must restart the notebook to make the touchpad work again. ❑If your touchpad is interpreting a single tap as a double-click, you must adjust the button assignments. Follow these steps: 1 Press the Windows key and use the arrow keys to select Control Panel, and then Mouse. 2 Change the button assignments in the Mouse Properties dialog box. (One of the buttons is assigned to the double-click action.) ❑If you are still experiencing problems, ensure that another mouse was not installed. ❑You may need to use your Driver Recovery CD to reinstall the mouse drivers. See “Using the Driver Recovery CD” on page 40 for more information.
VAIO® Notebook Quick Star t 50 The pointer does not move while using the Touchpad or Mouse. ❑Press the Windows key and use the arrow keys to select Shut Down. When the Shut Down Windows dialog box appears, press Enter. ❑(Windows Me) If you cannot turn off your notebook as described in the step above, press Ctrl+Alt+Delete simultaneously to restart the notebook. (Windows 2000) If you cannot turn off your notebook as described in the step above, press Ctrl+Alt+Delete simultaneously and click Shut Down on the Windows® Security screen to restart the notebook. ❑If you cannot restart your notebook as described in the step above, press and hold the power button for more than four seconds to turn off the notebook. ❑If the pointer does not move while playing a disc, press Ctrl+Alt+Delete simultaneously to stop playback and restart the notebook. ❑If you are still experiencing problems, ensure that another mouse was not installed. ❑You may need to use your supplied Driver Recovery CD to reinstall the touchpad or mouse drivers. See “Using the Driver Recovery CD” on page 40 for more information.
Troubleshooting Drives, PC Cards, and Peripheral Devices 51 Troubleshooting Drives, PC Cards, and Peripheral Devices My floppy disk drive (optional) cannot write to a floppy disk. ❑Check that the optional, external floppy disk drive is properly connected to your notebook. See “Connecting an External Floppy Disk Drive” in the online VAIO ® Notebook User Guide for more information. ❑If the floppy disk is write-protected, disable the write-protect feature or use a floppy disk that is not write-protected. My optical disc drive is not playing my CD or DVD properly. ❑Check that the label of the disc is facing up. ❑If the disc requires software, check that the software is installed according to the manufacturer’s instructions. ❑A dirty or damaged disc may cause the notebook to stop responding while it tries to read the disc. If necessary, restart the notebook, remove the disc, and then check it for dirt or damage. ❑If you see video but can not hear audio, check all of the following: ❑Check that your optical disc drive does not have the mute setting enabled. ❑Check the volume setting in the audio mixer. ❑If you are using external speakers, check the volume settings, and then check the connections between your external speakers and the notebook. ❑Click Start, then Control Panel, then System, and then Device Manager. Check that the correct drivers are installed properly. ❑Do not use adhesive labels to identify the CD. The label may come off while the disc is in use in the optical disc drive and cause the drive to malfunction. ❑If a region code warning appears when you try to use your optical disc drive, it may be that the DVD you are trying to play is incompatible with the optical disc drive. Check the region code listing on the DVD packaging. ❑Condensation may cause the notebook to malfunction. If this occurs, do not use it for at least one hour.
VAIO® Notebook Quick Star t 52 My optical disc drive tray does not open. ❑Check that the notebook is turned on. ❑Press the Eject button on the optical disc drive. ❑If the Eject button does not work, open the tray by inserting a sharp, pointed object (such as a paper clip) in the hole to the right of the Eject button. I cannot use Digital Video (DV) devices. The message “DV equipment seems to be disconnected or turned off” appears. ❑Check that the DV device is turned on and that the cables are properly connected. ❑If you are using multiple i.LINK®* devices, the combination or order of the devices may be causing the problem. In this case, turn off your notebook and all connected devices. Disconnect the devices that are not in use. Check the connections for each device, then restart your notebook. My PC Card is not working. ❑Check that the PC Card is installed properly. ❑Check that the PC Card is compatible with Microsoft® Windows®. ❑Use the Sony Notebook Setup utility to disable devices you are not currently using. ❑If you are using two PC Cards, use the Sony Notebook Setup utility to disable the devices you are not currently using. ❑Check that any necessary drivers were installed properly. See “Using the Driver Recovery CD” on page 40 for more information on installing the drivers. * i.LINK is a Sony trademark used to designate that a product contains an IEEE 1394 connec- tion. The i.LINK connection may vary, depending on the software applications, operating system, and compatible i.LINK devices. All products with an i.LINK connector may not communicate with each other. Refer to the documentation that came with your compatible i.LINK device for information on operating conditions and proper connection. Before con- necting compatible i.LINK PC peripherals to your system, such as a CD-RW or hard disk drive, confirm their operating system compatibility and required operating conditions.
Troubleshooting Software 53 Troubleshooting Software My software program stops responding or crashes. Contact the software publisher or designated provider for technical support. Refer to “Using the System Recovery CD(s)” on page 40 for more information. When I click an application icon, the message “You must insert the application CD into your optical disc drive” appears and the software does not start. ❑Some titles require specific files that are located on the application CD. Insert the disc and try starting the program again. ❑Make sure you place the CD in the tray with the label side facing up. I cannot use the DVgate software. If your notebook is using the Ultimate Battery Life profile for its power saving mode, you cannot use DVgate or Smart Connect software. Please select another profile. Preferably, connect your notebook to AC power when using these features.
VAIO® Notebook Quick Star t 54 Troubleshooting the Modem My modem does not work. ❑Check that the phone line is plugged into the line jack. See “Connecting a Phone Line” in the online VAIO® Notebook User Guide for more information. ❑Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone. ❑Check that the phone number the program is dialing is correct. ❑Check that the software you are using is compatible with the notebook’s modem. (All preinstalled Sony programs are compatible.) ❑If you are still experiencing problems, use your supplied Driver Recovery CD to reinstall the modem drivers. See “Using the Driver Recovery CD” on page 40 for more information. My modem connection is slow. Your notebook is equipped with a V.90/K56flex-compatible modem. Many factors may influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider (ISP), check the following: ❑Ask your phone company to check that your phone line is free from any line noise. ❑If your problem is fax-related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems. ❑If you are having a problem connecting with your Internet Service Provider, check that the ISP is not experiencing technical problems. ❑If you have a second phone line available, try connecting the modem to that line.