Sony Vaio Pcg Serie Pgc Gr150 Manual

Troubleshooting Audio
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Troubleshooting Audio
My speakers make no sound.
❑If the built-in speakers are turned off, press Fn+F3 to turn on the speakers. 
You can also turn on the speakers using the center Jog Dial control.
❑If the speaker volume is turned to the minimum, press Fn+F4, and then press 
 or  to increase the volume or you can use the center Jog Dial™ control 
to control the volume. 
❑If nothing is displayed when you press Fn+F3 or Fn+F4.
1 Double-click System in Control Panel.
2 Set the sound...

VAIO® Notebook Quick Star t
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Troubleshooting the Printer
I cannot print.
❑The default setting for the printer port mode is correct for most printers. If 
you cannot print, try changing the printer port mode. In Sony Notebook 
Setup, select the Printer tab. If the printer port mode is set to ECP, change it 
to bi-directional. If the printer port mode is set to bi-directional, change it to 
ECP. See “Displaying the Sony Notebook Setup Screen” in the online 
VA I O
® Notebook User Guide for details on...

57
Getting Help
Sony provides you with several support resources to answer questions about your 
Sony VAIO® Notebook or the preinstalled software. In this chapter, you will find 
information on where to find and use the resources available to you:
❑Support Options
❑VAIO Support Agent 

 VAIO® Notebook Quick Start
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Support Options
If you have questions about your notebook or the preinstalled software, refer to 
the following resources for answers in the sequence listed below.
1VAIO
® Notebook User Guide
This online VAIO® Notebook User Guide and printed VAIO® Notebook Quick Start 
provide you with information on how to maximize your notebook capabilities and solve 
common problems. To access the online user guide, click Start on the Windows
® 
taskbar, select Help Center and VAIO...

VAIO Suppor t Agent
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VAIO Support Agent
VAIO Support Agent helps you repair your own software problems without the 
assistance of a support analyst. VAIO Support Agents advanced diagnostic 
technology identifies and tracks characteristics of your software applications and 
basic network settings. These diagnostics protect and store information in a 
retrievable format that enables you to restore your software to a previous working 
state. Sony has identified the software items that are protected by the...

 VAIO® Notebook Quick Start
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1From the VAIO Support Agent main window, click the Quick Fix Wizard 
button. The Welcome window appears.
2Click Next. The “Quick Fix Wizard: Begin VAIO Support Agent 
Diagnostics” dialog box appears.
3Select the “Diagnose and fix my software” option.
4Select the software you wish to repair from the drop-down list.
5Next, select a date/time from the drop-down list that corresponds to the last 
time when the software worked properly.
6Click Next to continue. Follow the...

VAIO Suppor t Agent
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Using Common Solutions
Common Solutions offers automated, One-Click Fixes to repair common 
software problems. These solutions can integrate information such as knowledge 
base articles and Frequently Asked Questions (FAQs). You can run One-Click 
Fixes directly from VAIO Support Agent or from a Web browser.
1Click the Common Solutions button. The Common Solutions dialog box 
appears.
2Double-click on the desired category to expand and view available 
SupportActions.
❑VAIO Support...

 VAIO® Notebook Quick Start
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3Click the resize arrows next to the SupportAction categories to expand or 
collapse the categories.
4Select the appropriate SupportAction from the list.
5Click Run or double-click the desired SupportAction. The available 
SupportActions are shown in bold type.
About Automatic Updates
The VAIO Support Agent is dormant as a background process. Every 24 hours, 
the Agent self-activates to contact the Sony Support Server to check for new 
updates or fixes needed for your...

VAIO Suppor t Agent
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You can choose from four response options:
❑Give the Agent your permission to contact the Sony Support Server for any 
updates or fixes that are available specifically for your computer. The Agent 
continues to prompt you for your permission to retrieve updates.
❑Give the Agent your permission to contact the Sony Support Server for any 
updates or fixes that are available specifically for your computer. The Agent 
automatically retrieves updates without further prompting.
❑Deny the...

 VAIO® Notebook Quick Start
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ambulance icon   on your task tray to blink. You should always check the 
ambulance icon in the task tray after the system checks for updates. If the icon is 
blinking, double-click the ambulance icon to view the update.
VAIO Support Agent Properties
To control the VAIO Support Agent automatic update feature, follow these steps:
1In the VAIO Support Agent main screen, select Tools, then select Properties. 
The VAIO Support Agent Properties dialog box appears.
2Select one of...