Sony Vaio Pcg Serie Pcg Fsr27 Manual

							Troubleshooting the LCD Screen
55 The sound of my notebook’s fan is too loud.
Use the PowerPanel utility to change the Thermal Control Strategy setting to 
Quiet. This setting slows down the CPU speed. See PowerPanel Help for more 
information.
Troubleshooting the LCD Screen
My LCD screen is blank.
❑Verify that the notebook is plugged into a power source and that it is turned on. 
❑Verify that the power indicator on the notebook is on.
❑Verify that the battery pack(s) is inserted properly and that they are charged.
❑The notebook may be in LCD (Video) Standby mode. Press any key to 
activate the screen.
❑The display mode may be set to external display mode. Press and hold the Fn 
key while pressing F7 several times.
My LCD screen continues to show the previous screen. (Windows Me only)
Press the Windows key and D key twice to refresh the screen.
The image on my connected external display is not centered or sized properly.
Use the controls on your external display to adjust the image. See the manual that 
came with your display for more information.
I want to change the video resolution of my display.
1Click Start, point to Settings, point to Control Panel, and then click the 
Display icon. The Display Properties dialog box appears.
2Click on the Settings tab.
3Move the Screen Area slider to change your video resolution. 
						

							VA I O® Notebook Quick Start
56
Troubleshooting the Mouse and Touchpad
My mouse does not work.
❑If you are using an external mouse, verify that the mouse is plugged into the 
mouse connector. See “Connecting a Universal Serial Bus (USB) Device”  
for details.
❑If you are using an optional Sony USB mouse PCGA-UMS1 series, verify 
that the mouse is plugged into the USB connector, and restart your notebook.
My touchpad does not work properly.
❑You may have disabled the touchpad without connecting a mouse to the 
notebook. To enable the touchpad:
1 Click Start > Programs > Sony Notebook Setup.
2 Select the Touchpad tab.
3 Click Use touchpad and click OK.
❑If your touchpad is interpreting a single tap as a double-click, adjust the 
button assignments as follows:
1 Click Start, point to Control Panel, then double-click on the Mouse icon. 
The Mouse Properties dialog box appears.
2 Change the button assignments in the Mouse Properties dialog box. 
(One of the buttons is assigned to the double-click action.) 
The pointer does not move while using the touchpad or mouse.
Click the Start button on the Windows taskbar, select Shut Down to display the 
Shut Down Windows dialog box, then press Enter.
❑(Windows Me)
If you cannot turn off your notebook as described in the step above, press    
Ctrl+Alt+Delete twice to restart the notebook.
(Windows 2000)
If you cannot turn off your notebook as described in the step above, press    
Ctrl+Alt+Delete and click Shut Down on the Windows Security screen to       
restart the notebook.
❑If you cannot restart your notebook as described in the step above, press   
and hold the power button for more than four seconds to turn off the   
notebook.
❑If the pointer does not move while playing a disc, press Ctrl+Alt+Delete to 
stop playback and restart the notebook. 
						

							Troubleshooting Drives, PC Cards, and Peripheral Devices
57
Troubleshooting Drives, PC Cards, and 
Peripheral Devices
My (optional) floppy disk drive can not write to a floppy disk.
❑If the floppy disk is write-protected, disable the write-protect feature or use a 
floppy disk that is not write-protected.
❑Verify that the floppy disk is properly inserted into the floppy disk drive.
My (optional) floppy disk drive icon doesn’t appear even though it is connected.
❑Click Start, point to Settings, point to Control panel, then click System.
The System Properties dialog box appears.
❑Click the Device Manager tab.
❑Double-click Floppy Disk Controller, then click Standard Floppy Disk 
Controller.
❑Click Delete. The Confirmation window will appear.
❑Verify that Delete From All Settings is selected and press OK.
❑Click Update in the System Properties window.
❑Double click Disk Drive and confirm that GENERIC NEC FLOPPY DISK 
is shown.
My CD-ROM drive is not playing my CD properly.
❑Make sure the label of the disc is facing up.
❑If the disc requires software, make sure the software is installed according to 
the manufacturer’s instructions.
❑A dirty or damaged disc may cause the notebook to stop responding while it 
tries to read the disc. If necessary, restart the notebook, remove the disc, and 
then check it for dirt or damage.
❑If you are using an optional DVD Rom Drive, and can see video but not hear 
audio, check all of the following:
❑Check that your DVD-ROM drive does not have the mute setting 
enabled.
❑Check the volume setting in the audio mixer. 
❑If you are using external speakers, check the volume settings, then check 
the connections between your external speakers and the notebook.  
						

							VA I O® Notebook Quick Start
58
❑Click Start, point to Settings, point to Control panel, then double-click 
System. The System Properties dialog box appears.
❑Click the Device Manager tab.
❑Verify that the correct drivers are installed properly.
❑Do not use adhesive labels to identify the CD. The label may come off while 
the disc is in use in the optical drive and cause the drive to malfunction.
❑Moisture condensation may have occurred. Leave the notebook idle for at 
least 1 hour with the notebook turned on.
My optical drive tray does not open.
❑Make sure the notebook is turned on.
❑Press the Eject button on the optical drive.
❑If the Eject button does not work, open the tray by inserting a thin pen tip in 
the hole to the right of the Eject button.
I cannot use digital video (DV) devices. The message “DV equipment seems to 
be disconnected or turned off” appears.
❑Verify that the DV device is turned on and that the cables are properly 
connected.
❑If you are using multiple i.LINK devices, the combination of the connected 
devices may cause unstable operation. In this case, proceed as follows:
1 Turn off your notebook and all connected devices.
2 Disconnect the devices that are not in use.
3 Ensure that all other devises are properly connected.
4 Restart your notebook.
The i.LINK-compatible devices connected to my notebook do not work.
❑Use the i.LINK connector that is located on your notebook.
❑If the message “There are no Digital Video devices connected to this 
computer, or the power is off” appears, unplug the i.LINK cable and try 
plugging it in again. 
						

							Troubleshooting Software
59 My PC card does not work.
❑Make sure the PC card is compatible with Microsoft® Windows®.
❑Use the Sony Notebook Setup utility to disable devices you are not 
currently using.
❑If you are using two PC cards, use the Sony Notebook Setup utility to disable 
the devices you are not currently using.
Troubleshooting Software
My software program stops responding or crashes.
Contact the software publisher or designated provider for technical support. See 
Software Support Information.
When I click an application icon, the message “You must insert the application 
CD into your optical drive” appears and the software does not start.
❑Some titles require specific files that are located on the application CD. 
Insert the disc and try starting the program again.
❑Make sure you place the CD in the tray with the label side facing up.
I can not use the DVgate software.
If your notebook is using the Ultimate Battery Life profile for its power saving 
mode, you cannot use DVgate or Smart Connect software. You must select 
another profile.
My voice-related software does not work properly.
❑Disable the microphone echo function as follows:
1 Click Start, point to Settings, then point to Control Panel.
2 Click Yamaha DS-XG.
3 Click the Echo tab and remove the checkmark. Click OK.
❑Contact the software publisher or designated provider for technical support 
						

							VA I O® Notebook Quick Start
60
Troubleshooting the Modem
My modem does not work.
❑Verify that the phone line is plugged into the line jack. See “Using a Phone 
Line” for details.
❑Verify that the phone line is working properly by plugging the line in an 
ordinary phone and listening for a dial tone.
❑Verify that the phone number the program is dialing is correct.
❑Verify that the software you are using is compatible with the notebook’s 
modem. (All preinstalled Sony programs are compatible.)
My modem connection is slow.
Your notebook is equipped with a 56K/V.90 compatible modem. Many factors 
may influence modem connection speed, including telephone line noise or 
compatibility with telephone equipment (such as fax machines or other modems). 
If you think your modem is not connecting properly to other PC-based modems, 
fax machines, or your Internet Service Provider, proceed as follows: 
❑Have your phone company check that your phone line is free from any 
line noise.
❑If your problem is fax-related, check that there are no problems with the fax 
machine you are calling and that it is compatible with fax modems.
❑If you are having a problem connecting with your Internet Service Provider, 
check that the ISP is not experiencing technical problems.
❑If you have a second phone line available, try connecting the modem 
to that line. 
						

							Troubleshooting Audio
61
Troubleshooting Audio
My speakers have no sound.
❑If the built-in speakers are turned off, press Fn+F3 or use the Jog Dial 
control to turn on the speakers.
❑If the speaker volume is turned to the minimum, press Fn+F4, then press  
or 
 to increase the volume or you can use the Jog Dial control to control 
the volume. 
❑If nothing is displayed when you press Fn+F3 or Fn+F4, proceed as follows:
1 Click Start, point to Settings, point to Control panel, then double-click 
System. The System Properties dialog box appears.
2 Click the Device Manager tab.
3 Set the sound device to enable.
❑If your notebook is powered by batteries, verify that the battery packs are 
inserted properly and that they are charged.
❑If you are using an application that has its own volume control, verify that 
the volume is turned up.
❑Check the volume controls in Windows®.
❑If you connect external speakers:
1 Verify that the speakers are properly connected and the volume is 
turned up.
2 If the speakers have a mute button, make sure the button is off.
3 If the speakers are powered by batteries, verify that the batteries are 
inserted properly and that they are charged.
❑If you have connected an audio cable to the Headphone connector, 
disconnect the cable.
My microphone does not work.
If you are using an external microphone, verify that the microphone is plugged 
into the Microphone connector. See “Recording from a Microphone or Audio 
Equipment” for details.
‹
➜ 
						

							VA I O® Notebook Quick Start
62
Troubleshooting the Printer
I cannot print.
❑The default setting for the printer port mode is correct for most printers. If 
you cannot print, try changing the printer port mode. In Sony Notebook 
Setup, select the Printer tab. If the printer port mode is set to ECP, change it 
to bi-directional. If the printer port mode is set to bi-directional, change it to 
ECP. See “Displaying the Sony Notebook Setup Screen” for details on using 
Sony Notebook Setup.
❑Your connected printer may not function after the notebook resumes from a 
power saving mode. If this occurs, proceed as follows to reset the printer 
connection:
❑Windows® Me Only
1 Right-click My Computer icon on the desktop and select Properties.
2 Click the Device Manager tab.
3 Select Refresh, then click OK. The printer should function properly.
❑Windows® 2000 Only
1 Click My Computer icon on the desktop, then click on the                
Control Panel folder.
2 Click on the Printers folder.
3 Right-click on the icon of the printer that is malfunctioning, then 
select Properties to access the Properties window.
4 Click OK to close the Properties window. The printer should        
function properly. 
						

							63
Index
A
AC adapter 14, 17
AC power 14
air circulation 9
Application Recovery CD 32
B
Batteries 18
battery pack 15, 18
charging 16
connector 12
indicator lights 11, 16
inserting 15
loading 15
power status 16
rechargeable 14
removing 17
battery power 14
brightness
adjusting 20
built-in speaker 11
buttons
Start 22
C
charge status indicator light 16
charging battery pack 16
choosing
power source 14
Cleaning
Your Notebook 10
cleaning computer 9
computer 39
cleaning 9
condensation 10
setting up 11starting 20
troubleshooting 59
connecting
power source 14
connectors
battery 12
DC In 12, 14
D
DC In 12, 14
Driver Recovery CD 33
DV In/Out 13
F
Floppy disk
troubleshooting 57
floppy disk drive
troubleshooting 57
G
Getting Help 39
H
hard drive
indicator light 11
hardware
online support 39
headphone
connector 13
Help
Getting 39
Hibernate mode 24
I
i.LINK 13
IEEE1394 13 
						

							VA I O® Notebook Quick Start
64
indicator lights
battery 11, 16
charge status 16
hard drive 11
power 11
Scroll Lock 11
inserting
battery pack 15
interference 9
internal speaker
See speakers
K
keyboard 11
L
LCD 10
lock lever 20
troubleshooting 55
lever
LCD 20
Liquid Crystal Display screen
See LCD
loading
battery pack 15
M
maintenance 8
Memory Stick card slot 12
microphone 11
troubleshooting 61
microphone connector 13
modem
troubleshooting 60
moisture condensation 10
mouse
troubleshooting 56
P
PC card
troubleshooting 59
Power 11
power
indicator light 11
switch 20power saving modes 23
Hibernate 24
Standby 23
power sources 14
connecting 14
precautions 9
R
radio interference 9
rechargeable battery pack 14, 15
recharging battery pack 16
Recovery CD 32
removing
battery pack 17
restoring data 32
S
screen
See LCD
Scroll Lock 11
selecting
power source 14
setting up your PC
support 39
Shut Down Windows dialog box 22
Sony Fax-on-Demand service 39
speakers
built-in 11
troubleshooting 61
Standby mode 23
Start button 22
starting
computer 20
startup problems 22
System Recovery CD 34
T
touchpad 11
troubleshooting
startup 22, 51
turning on
computer 20