Sony Vaio Pcg Serie Pcg Fsr27 Manual

							Application, Driver, and System Recovery CDs
35 If your notebook does not start from the Recovery CD
1Press the power button and hold it for more than four seconds to turn off the 
notebook.
2Turn on the notebook. When the Sony logo is displayed, press the F2 key. 
The BIOS setup menu screen appears.
3Press the arrow keys to select the Exit menu.
4Press the arrow keys to select “Get Default Values” then press the Enter key. 
The message “Load default configuration now?” appears.
5Check that “Ye s” is selected, then press the Enter key. 
6Press the arrow keys to select “Exit” (Save Changes) and then press the Enter 
key. The message “Save configuration changes and exit now?” appears.
7Check that “Ye s” is selected, then press the Enter key. The notebook restarts 
from the Recovery CD.
Recovering Microsoft® Word 2002
If you recover your operating system using the System Recovery CD, Microsoft 
Word 2002 will not be recovered. Use the supplied Word 2002 CD-ROM to 
recover this application.
✍Your system may include one or two System Recovery CDs. If you have two System 
Recovery CDs, insert the first CD to run the System Recovery program. You are 
prompted to insert the second CD once the information from the first CD has 
been installed.
The recovery process takes from 30 to 60 minutes to complete.
After recovering your system using the SRCD, you may be prompted to insert your 
ARCD after restarting Windows. Insert the ARCD to automatically complete recovery 
of your system. 
						

							VA I O® Notebook Quick Start
36
Software Support Information
Acrobat® Reader, Adobe Photoshop Elements, (Adobe Systems, Inc.)
America Online
® (America Online, Inc.)
CompuServe
® 2000 (CompuServe Interactive Services, Inc.)
Netscape Communicator
® (Netscape Communications Corp.)
Norton AntiVirus (Symantec Corporation)
Web site http://www.adobe.com/
phone 206-628-2746 (fee-based support)
fax 206-628-5737
e-mail [email protected]
hours M-F, 6 AM-5 PM PT
Web site http://www.aol.com
phone 800-827-3338
hours 7 days a week, 24 hours a day
Web site http://www.compuserve.com
phone 800-848-8990
Web site http://www.netscape.com/
phone 888-4SONYPC (888-476-6972)
*
* Support from 1-888-4SONYPC is free of charge for 90 days after the original date of purchase.
hours 7 days a week, 24 hours a day
Web site http://www.symantec.com/techsupp/
phone  800-927-3991 / 900-646-0007
*
* Support from 1-800-927-3991 is fee-based per incident.  Support from 1-900-646-0007 is fee-based 
per minute.  The on-line support is free of charge.
hours 7 days a week, 24 hours a day 
						

							Software Support Information
37 PhotoPrinter
™ 2000 Pro (ArcSoft, Inc.)
Quicken
® 2001 Basic(Intuit Inc.)
Real Jukebox (Real Networks)
Windows
® 2000 Operating System, Windows® Millennium Edition Operating 
System, Internet Explorer, Word 2002 (Microsoft Corporation)
Sony Service Center
For the Sony Service Center nearest you, call 1-888-4SONYPC 
(1-888-476-6972) or find Sony Customer Service on the Web at
http://www.sony.com/pcsupport/.
Web site(s) http://www.arcsoft.com
http://www.photoisland.com
phone 510-440-9901
fax 510-440-1270
e-mail [email protected]
hours M-F, 8:30 AM-5:30 PM PT
Web site http://www.intuit.com/support
phone 1-900-555-4932 ( Live Phone Support and is $1.95 per minute.)  1-
800-644-3193  (Automated telephone support.)
hours Live phone support hours: M - F, 5 AM - 5 PM PT
Web site http://service.real.com/rjoptions.html (For answers to software and 
‘how to use’ RealJukebox questions)
http://service.real.com/help/call.html (For technical support via e-
mail)
Web site http://www.sony.com/pcsupport
phone 888-4SONYPC (888-476-6972)
*
* Support from 1-888-4SONYPC is free of charge for 90 days after the original date of purchase.
hours 7 days a week, 24 hours a day 
						

							VA I O® Notebook Quick Start
38 
						

							39
Getting Help
Sony provides several support options for your VAIO Notebook. If you 
have questions about your notebook or the preinstalled software, refer to 
the following sources for answers, in the order listed:
1VAIO
® Notebook User Guide
This is the online User Guide you are currently utilizing; it contains information on 
product specifications and on how to get the most from your notebook, find help, 
customize your notebook, and solve common problems.
2 Manuals and online help files that may accompany your preinstalled 
software
Most of the manuals for preinstalled software are located on your hard disk drive as 
online help files. You can access the online help files from the Help menu in the specific 
application. A printed manual is available for some applications.
3 VAIO Support Agent
VAIO Support Agent can be accessed from the Windows desktop. Using advanced 
diagnostic technology, Sony’s VAIO Support Agent runs scheduled protections of your 
applications, network settings, and other important software settings. When your 
software is protected, you can use VAIO Support Agent to repair software problems by 
restoring your software to any of the previously protected states.
4 Sony PC Support
Provides instant access to information on commonly encountered problems. Enter a 
description of your problem and the Knowledge Database searches for the 
corresponding solutions online. You can access the Sony PC Support at: http://
www.sony.com/pcsupport/
5 Sony Fax-on-Demand 
This service, which requires a fax machine or your fax software, provides answers to 
commonly asked questions. You can use this automated service to request a list of 
available topics then select the topics that you want to receive. To contact the Sony fax-
on-demand service, call:
1-888-4SONYPC (1-888-476-6972)
6 Calling Sony Customer Support
Sony provides software support  free of charge for 90 days after the original date of 
purchase. You can speak with a Sony Customer Support Representative without using 
your notebook by calling:
1-888-4SONYPC (1-888-476-6972) 
						

							VA I O® Notebook Quick Start
40
VAIO Support Agent
VAIO Support Agent helps you repair your own software problems without the 
assistance of a support analyst. VAIO Support Agents advanced diagnostic 
technology identifies and tracks characteristics of your software applications and 
basic network settings. These diagnostics protect and store information in a 
retrievable format that enables you to restore your software to a previous working 
state. Sony has identified the software items that are protected by the VAIO 
Support Agent utility.
VAIO Support Agent has three features to help you fix your software problems: 
Quick Fix Wizard, Common Solutions, and Support Central. This section briefly 
describes these three features, and the automatic update capability of the VAIO 
Support Agent.
Using the Quick Fix Wizard
The VAIO Support Agent records and maintains a history of the VAIO Support 
Agent protected applications by taking a “snapshot” of the application at regular, 
timed intervals and storing it for future use. Should a problem develop with one 
of the protected applications, you can use the Quick Fix Wizard feature to 
retrieve the date/time (snapshot) that was recorded when the application worked 
correctly. The Quick Fix Wizard repairs the protected application files without 
altering the data files you have created using the application.
VAIO Support Agent main window 
						

							VAIO Support Agent
41 To use the Quick Fix Wizard, follow these steps:
1From the VAIO Support Agent main window, click the Quick Fix Wizard 
button. The Welcome window appears.
2Click Next. The “Quick Fix Wizard: Begin VAIO Support Agent 
Diagnostics” dialog box appears.
3Select the “Diagnose and fix my software” option.
4Select the software you wish to repair from the drop-down list.
5Next, select a date/time from the drop-down list that corresponds to the last 
time when the software worked properly.
6Click Next to continue. Follow the instructions on the screen.
✍To view a list of software applications protected by VAIO Support Agent, click on the 
“Pick the software:” drop-down list.
Quick Fix Wizard: Begin VAIO Support Agent Diagnostics dialog box 
						

							VA I O® Notebook Quick Start
42
Using Common Solutions
Common Solutions offers automated, One-Click Fixes to repair common 
software problems. These solutions can integrate information such as knowledge 
base articles and Frequently Asked Questions (FAQs). You can run One-Click 
Fixes directly from VAIO Support Agent or from a Web browser.
1Click the Common Solutions button. The Common Solutions dialog box 
appears.
2Double-click on the desired category to expand and view available 
SupportActions.
❑VAIO Support Local Server (c:/program files/support.com...) provides a 
list of SupportActions available on your notebook’s hard disk drive.
❑VAIO Support Local Server (http://sdcglobal4.sel.sony.com...) provides 
a list of SupportActions available from the Internet.
3Click the resize arrows next to the SupportAction categories to expand or 
collapse the categories.
Common Solutions dialog box (1st level)
 
✍Connect to the Internet before attempting to view the category, “Vaio Support Local 
Server (http://sdcglobal4.sel.sony.com...).” This category is unavailable without an 
Internet connection. 
						

							VAIO Support Agent
43 4Select the appropriate SupportAction from the list.
5Click Run or double-click the desired SupportAction. The available 
SupportActions are shown in bold type.
Common Solutions dialog box (2nd level)
 
✍You cannot undo One-Click Fixes.  
						

							VA I O® Notebook Quick Start
44
Using Support Central 
The Support Central feature uses Internet resources to help you fix your software. 
Support Central searches the Internet for answers to your questions, additional 
information from knowledge base systems, and the latest software updates for 
your protected software. Support Central also lets you contact live support agents 
for additional help. 
1Connect to the Internet.
2From the VAIO Support Agent main window, click Support Central. The 
Support Central Welcome page appears.
3Click Enter Portal to begin using Support Central. First-time users will be 
asked to register with Support Central.
✍You must have Internet access to use Support Central.
Support Central: Welcome page