Sony Vaio Pcg Serie Pcg Fsr27 Manual

							VAIO Support Agent
45
✍Support Central retains your registration information, so you are only required to 
register once. If you log on to your notebook with a different user name or have 
recovered your system using the System Recovery CDs, Support Central may require 
you to register again.
Support Central: Registration page 
						

							VA I O® Notebook Quick Start
46 When you log on to Support Central, the Current Issues page displays, enabling 
you to continue working on your open issues or to close them if you are finished. 
Support Central has a tracking feature that stores your current issues, enabling 
you to return and work on them later. 
Support Central: Current Issues page
Support Central: Support Wizard page 
						

							VAIO Support Agent
47 If you log on to Support Central with a new issue, or if you do not have any open 
issues, the Support Wizard appears. You can begin searching on the new issues.
About Automatic Updates
The VAIO Support Agent is dormant as a background process. Every 24 hours, 
the Agent self-activates to contact the Sony Support Server to check for new 
updates or fixes needed for your system. This updating action only occurs while 
you are connected to the Internet and when more than 24 hours has passed since 
the last update.
Each time the VAIO Support Agent prepares to check for updates, the Agent Status 
Update dialog box appears and asks you to respond, unless you have previously 
selected the option, “Always accept updates and do not prompt me again.”
✍You must be connected to the Internet to use Support Central.
Agent Status Update 
						

							VA I O® Notebook Quick Start
48 You can choose from four response options:
❑Give the Agent your permission to contact the Sony Support Server for any 
updates or fixes that are available specifically for your notebook. The Agent 
continues to prompt you for your permission to retrieve updates.
❑Give the Agent your permission to contact the Sony Support Server for any 
updates or fixes that are available specifically for your notebook. The Agent 
automatically retrieves updates without further prompting.
❑Deny the Agent your permission to contact the Sony Support Server for any 
updates or fixes. The Agent discontinues any update retrieval and does not 
prompt again for your permission to update.
❑Deny the Agent your permission to contact the Sony Support Server for the 
current update or fix. The Agent discontinues the current update retrieval, 
but prompts again for your permission for the next scheduled update.
Update Notification
Once you have granted permission for the system to check for updates or fixes, 
the Agent contacts the Sony Support Server. Available updates or fixes may be 
displayed to you in one of two ways. An update or fix may be displayed in a 
window with an explanation and instructions to follow. Others will cause the 
ambulance icon   on your task tray to blink. You should always check the 
ambulance icon in the task tray after the system checks for updates. If the icon is 
blinking, double-click the ambulance icon to view the update.
✍When clicking on the flashing ambulance icon, you must be connected to the Internet 
to receive an update. 
						

							VAIO Support Agent
49 VAIO Support Agent Properties
To control the VAIO Support Agent automatic update feature, follow these steps:
1In the VAIO Support Agent main screen, select Tools, then select Properties. 
The VAIO Support Agent Properties dialog box appears.
2Select one of three options to customize the automatic update feature.
3Click OK.
VAIO Support Agent Properties window 
						

							VA I O® Notebook Quick Start
50 
						

							51
Troubleshooting
This section describes how to solve common problems you may 
encounter when using your notebook. Since many problems have simple 
solutions, try these suggestions before you contact Sony PC Support 
(http://www.sony.com/pcsupport).
Troubleshooting Your Notebook
(Windows Me only) When starting your notebook for the first time, the VAIO 
InitManager dialog box will appear. Please select “OK” to begin initial setup. If 
you do not execute the initial setup, you cannot use part of VAIO original 
hardware functions such as Jog Dial, Power Management tool, scroll function of 
touchpad, and keyboard shortcut key function combined with the Fn key.
My notebook does not start.
❑Check that the notebook is plugged into a power source and that it is turned 
on. Check that the power indicator on the front panel of the notebook 
indicates that the power is on.
❑Check that the battery packs are inserted properly and that they are charged.
❑Make sure there is no diskette in the floppy disk drive.
❑Confirm that the power cord and all cables are connected firmly, as described 
in “To Connect a USB Device”.
❑If you plugged the notebook into a power strip or UPS, make sure the power 
strip or UPS is turned on and working.
❑If you are using an external display, check that it is plugged into a power 
source and turned on. Check that the brightness and contrast controls are 
adjusted correctly. See the manual that came with your display for details.
❑Moisture condensation may have occurred. Do not use the notebook for at 
least one hour and then turn on the notebook.
❑Take the battery pack off the notebook, unplug the power cord and plug it 
again, then turn on the power. 
						

							VA I O® Notebook Quick Start
52 My notebook starts, but my system doesn’t start properly.
❑When the internal backup battery is low on power, it may not start your 
system properly. The message “Press  to resume,  to setup” 
appears at the bottom of the screen. Follow these steps:
1 Press F2. The BIOS Setup menu appears.
2 Set the date (month/day/year). Press Enter.
3 Press   to select System Time, then set the time (hour: minute: 
second). Press Enter.
4 Press  to select Exit, then press   to select Get Default Values. The 
message “Load default configuration now?” appears.
5 Select Yes and press Enter.
6 Select Exit (Save Changes), and then press Enter. The message “Save 
Configuration changes and exit now?” appears.
7 Select Yes, then press Enter. The notebook restarts.
My notebook starts, but the message “Operating system not found” appears 
and Windows does not start.
❑Make sure there is no diskette in the floppy disk drive (non-bootable). 
❑If a non-bootable diskette is in the drive, follow these steps:
1 Turn off the notebook, and then remove the diskette.
2 Restart the notebook and confirm that Windows starts properly. 
❑If Windows still does not start, follow the steps below to initialize the BIOS:
1 Remove any diskette from the floppy disk drive.
2 Turn off the notebook.
3 Remove any peripheral devices connected to the notebook.
4 Turn on the notebook.
5 Press the F2 key when the Sony logo appears. The BIOS setup menu 
screen appears.
6 Press the directional arrow keys to select the Exit menu.



 
						

							Troubleshooting Your Notebook
53 7 Press the arrow keys to select “Get Default Values” and then press Enter. 
The message “Load default configuration now?” appears. 
8 Select Yes, then press Enter.
9 Use the directional arrow keys to select “Exit” (Save Changes), and then 
press Enter. The message “Save configuration changes and exit now?” 
appears.
10 Select Yes, then press Enter. The notebook restarts.
If your notebook continues to display the message “Operating system not found”, 
and Windows does not start, contact Sony Customer Support.
My notebook stops responding or does not shut down.
It is best to shut down your notebook using the Shut Down command on the 
Windows Start menu. Using other methods, including those listed here, may 
result in loss of unsaved data. 
❑Try restarting the notebook. On the Windows taskbar, click the Start button, 
click Shut Down, and then click Restart.
❑If you cannot restart as described in the preceding step, you can restart the 
notebook by pressing Ctrl+Alt+Delete.
❑If the previous step does not work, press and hold the power button for at 
least four seconds. This turns off the power.
❑If your notebook stops responding while playing a CD, stop the CD, and 
restart the notebook by pressing Ctrl+Alt+Delete.
❑Unplug the notebook from the AC adapter and remove the battery pack from 
your notebook.
✍Pressing Ctrl+Alt+Delete or turning off the notebook with the power switch may result 
in data loss in files that are currently open. 
						

							VA I O® Notebook Quick Start
54 My notebook does not enter the power saving mode I selected. 
(Windows Me only)
To enable your notebook to enter the power saving mode you select, proceed as 
follows:
1Click Start, point to Program, point to Accessories, point to System Tools, 
then click System Information. The Help and Support window appears.
2Click System Configuration Utility under the Tools menu.
3Click the Advanced button on the General tab, and confirm the following 
information:
❑The message “Standby function is enabled” is displayed. If the message 
reads “Standby function is disabled”, click the Enable button.
❑The message “Hibernate feature is enabled” is displayed. If the message 
reads “Hibernate feature is disabled”, click the Enable button.
4Click OK and restart your notebook.
My system enters System Idle mode when System Suspend mode has been 
selected.
❑If you are connecting an optical disc drive with a PC card, disconnect it by 
stopping the PC card. Use the Sony Notebook Setup utility to disable devices 
that you are not currently using. See “Removing a PC card” for more 
information.
❑Make sure the PC Card is compatible with your notebook’s Windows® 
operating system.
The Power Management setting is not responding.
Your notebook’s operating system may become unstable if a lower power state, 
such as system hibernation is initiated and then changed before the notebook 
completely enters the lower power state. To restore the notebook to its normal 
operating stability: 
1Close all open applications.
2Push and hold the power button for four seconds or longer to shut down the 
notebook.
✍(Windows 2000 only) When the notebook enters and returns from a power saving 
mode after removing the optical drive, the message 
“Unsafe Removal of Device” may 
appear and the device name is shown listed as Secondary IDE Channel. Click OK.