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Sony Vaio Pcg Serie Pcg Fsr27 Manual

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Page 61

VAIO Support Agent
45
✍Support Central retains your registration information, so you are only required to 
register once. If you log on to your notebook with a different user name or have 
recovered your system using the System Recovery CDs, Support Central may require 
you to register again.
Support Central: Registration page 

Page 62

VA I O® Notebook Quick Start
46 When you log on to Support Central, the Current Issues page displays, enabling 
you to continue working on your open issues or to close them if you are finished. 
Support Central has a tracking feature that stores your current issues, enabling 
you to return and work on them later. 
Support Central: Current Issues page
Support Central: Support Wizard page 

Page 63

VAIO Support Agent
47 If you log on to Support Central with a new issue, or if you do not have any open 
issues, the Support Wizard appears. You can begin searching on the new issues.
About Automatic Updates
The VAIO Support Agent is dormant as a background process. Every 24 hours, 
the Agent self-activates to contact the Sony Support Server to check for new 
updates or fixes needed for your system. This updating action only occurs while 
you are connected to the Internet and when more than 24 hours has...

Page 64

VA I O® Notebook Quick Start
48 You can choose from four response options:
❑Give the Agent your permission to contact the Sony Support Server for any 
updates or fixes that are available specifically for your notebook. The Agent 
continues to prompt you for your permission to retrieve updates.
❑Give the Agent your permission to contact the Sony Support Server for any 
updates or fixes that are available specifically for your notebook. The Agent 
automatically retrieves updates without further prompting....

Page 65

VAIO Support Agent
49 VAIO Support Agent Properties
To control the VAIO Support Agent automatic update feature, follow these steps:
1In the VAIO Support Agent main screen, select Tools, then select Properties. 
The VAIO Support Agent Properties dialog box appears.
2Select one of three options to customize the automatic update feature.
3Click OK.
VAIO Support Agent Properties window 

Page 66

VA I O® Notebook Quick Start
50 

Page 67

51
Troubleshooting
This section describes how to solve common problems you may 
encounter when using your notebook. Since many problems have simple 
solutions, try these suggestions before you contact Sony PC Support 
(http://www.sony.com/pcsupport).
Troubleshooting Your Notebook
(Windows Me only) When starting your notebook for the first time, the VAIO 
InitManager dialog box will appear. Please select “OK” to begin initial setup. If 
you do not execute the initial setup, you cannot use part of VAIO...

Page 68

VA I O® Notebook Quick Start
52 My notebook starts, but my system doesn’t start properly.
❑When the internal backup battery is low on power, it may not start your 
system properly. The message “Press  to resume,  to setup” 
appears at the bottom of the screen. Follow these steps:
1 Press F2. The BIOS Setup menu appears.
2 Set the date (month/day/year). Press Enter.
3 Press   to select System Time, then set the time (hour: minute: 
second). Press Enter.
4 Press  to select Exit, then press   to select Get...

Page 69

Troubleshooting Your Notebook
53 7 Press the arrow keys to select “Get Default Values” and then press Enter. 
The message “Load default configuration now?” appears. 
8 Select Yes, then press Enter.
9 Use the directional arrow keys to select “Exit” (Save Changes), and then 
press Enter. The message “Save configuration changes and exit now?” 
appears.
10 Select Yes, then press Enter. The notebook restarts.
If your notebook continues to display the message “Operating system not found”, 
and Windows does not...

Page 70

VA I O® Notebook Quick Start
54 My notebook does not enter the power saving mode I selected. 
(Windows Me only)
To enable your notebook to enter the power saving mode you select, proceed as 
follows:
1Click Start, point to Program, point to Accessories, point to System Tools, 
then click System Information. The Help and Support window appears.
2Click System Configuration Utility under the Tools menu.
3Click the Advanced button on the General tab, and confirm the following 
information:
❑The message...
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