Sony Vaio Pcg Serie Pcg Fsr27 Manual

Application, Driver, and System Recovery CDs
35 If your notebook does not start from the Recovery CD
1Press the power button and hold it for more than four seconds to turn off the 
notebook.
2Turn on the notebook. When the Sony logo is displayed, press the F2 key. 
The BIOS setup menu screen appears.
3Press the arrow keys to select the Exit menu.
4Press the arrow keys to select “Get Default Values” then press the Enter key. 
The message “Load default configuration now?” appears.
5Check that “Ye s” is...

VA I O® Notebook Quick Start
36
Software Support Information
Acrobat® Reader, Adobe Photoshop Elements, (Adobe Systems, Inc.)
America Online
® (America Online, Inc.)
CompuServe
® 2000 (CompuServe Interactive Services, Inc.)
Netscape Communicator
® (Netscape Communications Corp.)
Norton AntiVirus (Symantec Corporation)
Web site http://www.adobe.com/
phone 206-628-2746 (fee-based support)
fax 206-628-5737
e-mail [email protected]
hours M-F, 6 AM-5 PM PT
Web site http://www.aol.com
phone 800-827-3338
hours...

Software Support Information
37 PhotoPrinter
™ 2000 Pro (ArcSoft, Inc.)
Quicken
® 2001 Basic(Intuit Inc.)
Real Jukebox (Real Networks)
Windows
® 2000 Operating System, Windows® Millennium Edition Operating 
System, Internet Explorer, Word 2002 (Microsoft Corporation)
Sony Service Center
For the Sony Service Center nearest you, call 1-888-4SONYPC 
(1-888-476-6972) or find Sony Customer Service on the Web at
http://www.sony.com/pcsupport/.
Web site(s) http://www.arcsoft.com
http://www.photoisland.com
phone...

VA I O® Notebook Quick Start
38 

39
Getting Help
Sony provides several support options for your VAIO Notebook. If you 
have questions about your notebook or the preinstalled software, refer to 
the following sources for answers, in the order listed:
1VAIO
® Notebook User Guide
This is the online User Guide you are currently utilizing; it contains information on 
product specifications and on how to get the most from your notebook, find help, 
customize your notebook, and solve common problems.
2 Manuals and online help files that may...

VA I O® Notebook Quick Start
40
VAIO Support Agent
VAIO Support Agent helps you repair your own software problems without the 
assistance of a support analyst. VAIO Support Agents advanced diagnostic 
technology identifies and tracks characteristics of your software applications and 
basic network settings. These diagnostics protect and store information in a 
retrievable format that enables you to restore your software to a previous working 
state. Sony has identified the software items that are...

VAIO Support Agent
41 To use the Quick Fix Wizard, follow these steps:
1From the VAIO Support Agent main window, click the Quick Fix Wizard 
button. The Welcome window appears.
2Click Next. The “Quick Fix Wizard: Begin VAIO Support Agent 
Diagnostics” dialog box appears.
3Select the “Diagnose and fix my software” option.
4Select the software you wish to repair from the drop-down list.
5Next, select a date/time from the drop-down list that corresponds to the last 
time when the software worked properly....

VA I O® Notebook Quick Start
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Using Common Solutions
Common Solutions offers automated, One-Click Fixes to repair common 
software problems. These solutions can integrate information such as knowledge 
base articles and Frequently Asked Questions (FAQs). You can run One-Click 
Fixes directly from VAIO Support Agent or from a Web browser.
1Click the Common Solutions button. The Common Solutions dialog box 
appears.
2Double-click on the desired category to expand and view available 
SupportActions.
❑VAIO...

VAIO Support Agent
43 4Select the appropriate SupportAction from the list.
5Click Run or double-click the desired SupportAction. The available 
SupportActions are shown in bold type.
Common Solutions dialog box (2nd level)
 
✍You cannot undo One-Click Fixes.  

VA I O® Notebook Quick Start
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Using Support Central 
The Support Central feature uses Internet resources to help you fix your software. 
Support Central searches the Internet for answers to your questions, additional 
information from knowledge base systems, and the latest software updates for 
your protected software. Support Central also lets you contact live support agents 
for additional help. 
1Connect to the Internet.
2From the VAIO Support Agent main window, click Support Central. The 
Support...