Sony DPP FP90 User Manual
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61 GB Troubleshooting Connecting with a digital camera Symptom The PictBridge mark does not appear on the LCD screen of the digital camera. You connect and disconnect the USB cable, but nothing happens. You cannot stop printing even if you pressed CANCEL. You cannot make Index printing. Check •Is the digital camera connected correctly? •Is the 1 (on/standby) switch turned on? •Does the firmware of your digital camera support the printer? •Is “Connecting” displayed? •Is the USB setting of your camera in PictBridge mode? •Is printing in process? •Is the message “Could not create printing data for some images.” displayed? Cause/Solutions cConnect the cable correctly. cTurn on the 1 (on/standby) switch cSee the manual supplied with your camera, or consult with the manufacturer. c The message is not displayed while the printer is in the Edit, Creative Print, or other menu modes. Exit the menu and then connect the cable again. cDisconnect the digital camera and the printer and then connect them again. Or turn off and then on the printer and the digital camera. c Set the USB setting of your camera to the PictBridge mode. cConnect the cable again after printing is complete. cThe printer has developed an over- current error. Unplug the AC power cord of the printer, plug it in again, and then press the 1 (on/standby) switch to recover from the error. cThe next print from the one currently printed will be canceled. c Depending on the digital camera you use, you cannot cancel printing from the printer. Operate the digital camera to stop printing. Refer to the operating instructions of the digital camera. cThe printer cannot print Index print of the DPOF printing. To make Index printing, insert the memory card directly (.Read This First) or use a mass storage external device ( .page 38). Continued Downloaded From ManualsPrinter.com Manuals
62 GB Symptom The images of the memory card or an external device inserted in the printer are not displayed on the PC. You lost the supplied CD- ROM and want to obtain a new one. The printer driver cannot be installed. Check •Are you sure that you have followed the installation procedures correctly? •Is another application program running? •Did you specify the CD- ROM as the installation CD-ROM correctly? •Can you read the CD- ROM with Explorer? Cause/Solutions cThe printer does not provide the function for viewing the memory card or an external device images from the printer. cPlease download the printer driver from the Customer support home page (.page 77). Or contact your Sony dealer. cFollow the procedures in the operating instructions to install the driver (.page 40). If an error occurs, restart your computer and do the installation procedures again. cExit all applications and then install the driver again. cDouble-click My Computer, and then the CD-ROM icon in the open window. Follow the procedures in the operating instructions to install the driver. cThe USB driver may not be installed properly. Follow the operating instructions to install the USB driver again. cIf there is an error with the CD-ROM, you may not be able to read it. If an error message is displayed on your PC, check the contents and remove the source of the problem. Then install the printer driver again. For details on the error contents, see the operating instructions of your PC. Connecting with a computer Downloaded From ManualsPrinter.com Manuals
63 GB Troubleshooting Symptom The printer driver cannot be installed. The printer does not respond to the printing order from the PC. An image is printed with borders even if I select “Borderless”. Check •Is there an anti-virus program or other program running on the system? •Did you log onto Windows Vista/XP/ 2000 Professional using an Administrator user account? •Is an error message displayed stating that an error was detected in output of documents via USB? •Are you using an application software other than Picture Motion Browser? Cause/Solutions cIf there is an anti-virus program or other program running on the system, exit it and then start installing the driver. cTo install the driver in Windows Vista/ XP/2000 Professional, log onto Windows using an Administrator user account. c If there is no trouble displayed on the Windows desktop, check the printer’s LCD screen. If the printer shows trouble, do the following: 1. Turn off the 1 (on/standby) switch then turn it on again. 2. Disconnect the power cable, wait for 5 to 10 seconds, and then connect the cable again. 3. Restart your computer. If these do not solve the problem, consult with your Sony dealer or service facilities. c Remove the USB cable and then connect it again. c When using an application other than the Picture Motion Browser, an image might be printed with borders even if you select borderless print. When you can set border/borderless with an application, set an image to be printed fully in the print range even if it is printed over the range. Continued Downloaded From ManualsPrinter.com Manuals
64 GB Symptom Print quantity specified in the “Pages Per Sheet” in the “Layout” tab of the “Sony DPP- FP70/FP90 Properties” dialog box does not match the actual print quantity and printed results. Colors of the printed image from a PC are different from those printed from a memory card. Check Cause/Solutions cDepending on the application you use, the print quantity setting of the application you use may have priority over the setting specified in the printer driver dialog box. cSince the process in printing an image from a memory card differs that in printing from a PC, the colors may not be exactly identical. Downloaded From ManualsPrinter.com Manuals
65 GB Troubleshooting Error messages No Memory Stick./No CompactFlash card./No SD Card./ No External Device. An incompatible Memory Stick/ CompactFlash card/SD Card/ External Device is inserted. No image file. No DPOF file. Cannot delete a protected image. You cannot delete a DPOF image. If an error message appears If an error occurs, the following error messages may be displayed on the LCD screen. Follow the solution described here to solve the problem. Printer Error messages Error occurred with printer. Turn it off and on, then retry.Meaning/Solutions cAn error has occurred with the printer. Unplug the AC power cord of the printer, connect it again and then try operating again. If this occurs again, consult with your Sony dealer or Sony service facilities. Memory cards and external device Meaning/Solutions cA memory card or an external device is not inserted into their slot. Or the external device is not connected. Insert the memory card or an external device. (.Read This First) cA memory card or an external device that the printer does not support is inserted. Use a compatible memory card or device. (.pages 72 to 75) cThere are no image files in the memory card or an external device that the printer can handle. Connect a memory card or device that contains images that can be displayed with the printer. cThere are no DPOF-preset image files in the memory card or an external device. Specify the print (DPOF) mark with your camera. cTo delete a protected image, cancel protection on your camera. cTo delete a DPOF-preset image, cancel the print (DPOF) mark on your camera. Continued Downloaded From ManualsPrinter.com Manuals
66 GB Error messages Protected. Cancel protect then try again. The Memory Stick/CompactFlash card/SD Card/External Device is full. The Memory Stick/CompactFlash card/SD Card/External Device has trouble. Write error in the Memory Stick/ the CompactFlash card/the SD Card/the External Device. Memory Stick Format Error Memory Stick is protected. External devices and PictBridge-compliant devices Error messages Incompatible USB device. Check device’s USB setting. USB hub or device with built-in hub not supported. Write error in External Device. Meaning/Solutions cA USB device that the printer does not support may be connected. Or, the USB settings of the connected device may be incompatible. Refer to the operating instructions of the USB device you are using. cConnect the device directly to the printer or use a device that does not contain a USB hub function. cAn external device might be write-protected. Release the write-protection setting of the device you use. A built-in memory of a digital camera may be write-protected. Meaning/Solutions cThe “Memory Stick” is write-protected. Release the write-protection. (.page 73) cThere is no free memory space in the selected memory card or external device. Delete unnecessary images or replace with a one having sufficient memory space. cAn error may have occurred. If these messages appear frequently, check the memory card or an external device status with another device. *In case of an external device An external device might be write-protected. Release the write-protection setting of the device you use. A built-in memory of a digital camera may be write-protected. cA protected “Memory Stick” is inserted. To save or edit the images with the printer, use the device you are using to cancel protection. Downloaded From ManualsPrinter.com Manuals
67 GB Troubleshooting Print paper Error messages No paper tray. Insert paper tray containing P size print paper and press [PRINT]. No print paper. Set the print paper for the P Size and press [PRINT]. Cleaning sheet is not placed. Set the cleaning sheet and press [PRINT]. Wrong print paper. Set the print paper for the P Size and press [PRINT]. Paper jam. Remove Print Paper. Meaning/Solutions cThe ink ribbon is not inserted in the printer. Set the ink ribbon into the printer. (.Read This First) If “cleaning cartridge” is displayed, set the cleaning cartridge. cReplace it with a new ink ribbon. (.Read This First) cSet a ink ribbon and print paper of the displayed size. (.Read This First) Meaning/Solutions cThere is no print paper in the printer. –The paper tray is not set in the printer. –The print paper is not set in the paper tray. –The print paper has run out. In either case, set the print paper in the tray and set the paper tray into the printer. (.Read This First) cThere is no cleaning sheet in the paper tray. Insert the cleaning sheet into the paper tray and set the paper tray into the printer. cThe print paper and ink ribbon do not match. Check the ink ribbon size actually loaded in the printer and set the print paper for the identical size. (.Read This First) cPaper jams. See “If paper jams” (.page 68) and remove jammed paper from the printer. If the jammed paper cannot be removed, contact the Sony service facilities. Ink ribbon Error messages No ink ribbon. Insert ink ribbon and press [PRINT]. No ink ribbon. Insert P size ink ribbon and press [PRINT]. End of ink ribbon End of ink ribbon. Insert P size ink ribbon and press [PRINT]. Ink ribbon type incorrect. Insert P size ink ribbon and press [PRINT]. Downloaded From ManualsPrinter.com Manuals
68 GB Cleaning the inside of the printer If white lines or periodical dots are printed on the pictures, use the cleaning cartridge and cleaning sheet supplied to clean inside the printer. Before start cleaning the printer, please remove a memory card, external device, or USB cable from the printer. 1Open the ink ribbon compartment door and if there is an ink ribbon for printing, remove it. 2Insert the supplied cleaning cartridge into the printer and close the ink ribbon compartment door. 3Remove the paper tray from the printer. If there is print paper in the tray, remove it. If paper jams If the print paper jams, an error message is displayed and you cannot make printing. Please do not remove the paper tray and ink ribbon from the printer, and remove the jammed paper. In case you removed the paper tray, do not re-insert the paper tray until the jammed paper is ejected. 1Turn off the power of the printer and then turn it on. Please wait for the print paper to be ejected automatically. Jammed paper 2Remove the ejected print paper from the printer. 3Remove the paper tray and ink ribbon from the printer and check to see if there is no jammed print paper inside. Check to see if there is jammed paper. If any, remove it. Note If you cannot remove the jammed paper, contact your Sony dealer. Downloaded From ManualsPrinter.com Manuals
69 GB Troubleshooting 4Place the cleaning sheet into the paper tray with the no-imprint side facing up. surface without imprints 5Set the paper tray into the printer and press PRINT. The cleaning cartridge and cleaning sheet will clean inside the printer. After the cleaning is finished, the cleaning sheet is automatically ejected. 6Remove the cleaning cartridge and sheet from the printer. Tip Keep the cleaning cartridge and cleaning sheet together for future cleaning. When cleaning ends Set the ink ribbon and print paper into the printer. Notes •Carry out cleaning when there are white lines or dots on the print. •When you can obtain proper printing performances, cleaning will not improve the printed picture quality. •Do not place the cleaning sheet on the print paper and carry out cleaning, which may cause paper jam or other troubles. •If a cleaning does not improve printed picture quality, please carry out cleaning a couple of times. •You cannot clean the printer while it is connected to a PC or a PictBridge camera. Downloaded From ManualsPrinter.com Manuals
70 GB Precautions On safety •Be careful not to set or drop any heavy objects on the power cord, or to damage the power cord in any way. Never operate this printer with a damaged power cord. •Should any solid object or liquid fall into the cabinet, unplug the printer and have it checked by qualified personnel before operating it any further. •Never disassemble the printer. •To disconnect the power cord, pull it out by the plug. Never pull the power cord itself. •When the printer is not going to be used for an extended period of time, disconnect the power cord from the wall outlet. •Do not handle the printer roughly. •To reduce the risk of electrical shock, always unplug the printer from the electrical outlet before cleaning and servicing the printer. On installation •Avoid placing the printer in a location subject to: – vibration – high humidity – excessive dust – direct sunlight – extremely high or low temperatures •Do not use electrical equipment near the printer. The printer will not work properly in electromagnetic fields. •Do not place heavy objects on the printer. •Leave enough room around the printer so that the ventilation holes are not blocked. Blocking these holes may cause internal heat build-up. On the AC adaptor •Be sure to use the AC adaptor supplied with the printer. Do not use other AC adaptors, as this may cause a malfunction. •Do not use the supplied AC adaptor to other devices. •Do not use an electrical transformer (travel converter), as this may cause overheat or a malfunction. •In case the cord of the AC adaptor is damaged, never use it any longer, as this may cause danger. On moisture condensation If the printer is brought directly from a cold location to a warm location or placed in an extremely warm or humid room, moisture may condense inside the unit. In such cases the printer will probably not work properly and may even develop a fault if you persist in using it. If moisture condensation occurs, unplug the AC power cord of the printer and do not use the printer for at least one hour. On transport When you transport the printer, remove the ink ribbon, paper tray, AC adaptor, the memory card, or an external device from the printer and put the printer and its peripherals in the original box with the protective packaging. If you no longer have the original box and packing parts, use similar packing material so that the printer will not be damaged while being transported. On cleaning Clean the cabinet, panel and controls with a soft dry cloth, or a soft cloth lightly moistened with a mild detergent solution. Do not use any type of solvent, such as alcohol or benzine, which may damage the finish. Additional information Downloaded From ManualsPrinter.com Manuals