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Sony DPP FP90 User Manual

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    Troubleshooting
    Connecting with a digital camera
    Symptom
    The PictBridge
    mark does not
    appear on the
    LCD screen of
    the digital
    camera.
    You  connect and
    disconnect the
    USB cable, but
    nothing happens.
    You  cannot stop
    printing even if
    you pressed
    CANCEL.
    You  cannot
    make Index
    printing.
    Check
    •Is the digital camera
    connected correctly?
    •Is the 1 (on/standby)
    switch turned on?
    •Does the firmware of your
    digital camera support the
    printer?
    •Is “Connecting”
    displayed?
    •Is the USB setting of your
    camera in PictBridge mode?
    •Is printing in process?
    •Is the message “Could not
    create printing data for
    some images.” displayed?
    Cause/Solutions
    cConnect the cable correctly.
    cTurn on the 1 (on/standby) switch
    cSee the manual supplied with your
    camera, or consult with the
    manufacturer.
    c
    The message is not displayed while the
    printer is in the Edit, Creative Print, or
    other menu modes.  Exit the menu and
    then connect the cable again.
    cDisconnect the digital camera and the
    printer and then connect them again.  Or
    turn off and then on the printer and the
    digital camera.
    c Set the USB setting of your camera to
    the PictBridge mode.
    cConnect the cable again after printing
    is complete.
    cThe printer has developed an over-
    current error.  Unplug the AC power
    cord of the printer, plug it in again,
    and then press the 1 (on/standby)
    switch to recover from the error.
    cThe next print from the one currently
    printed will be canceled.
    c
    Depending on the digital camera you
    use, you cannot cancel printing from the
    printer.  Operate the digital camera to
    stop printing.  Refer to the operating
    instructions of the digital camera.
    cThe printer cannot print Index print of
    the DPOF printing.  To make Index
    printing, insert the memory card
    directly   (.Read This First) or use a
    mass storage external device
    (
    .page 38).
    Continued
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    Symptom
    The images of
    the memory
    card or an
    external device
    inserted in the
    printer are not
    displayed on the
    PC.
    You  lost the
    supplied CD-
    ROM and want
    to obtain a new
    one.
    The printer
    driver cannot be
    installed.
    Check
    •Are you sure that you
    have followed the
    installation procedures
    correctly?
    •Is another application
    program running?
    •Did you specify the CD-
    ROM as the installation
    CD-ROM correctly?
    •Can you read the CD-
    ROM with Explorer?
    Cause/Solutions
    cThe printer does not provide the
    function for viewing the memory card
    or an external device images from the
    printer.
    cPlease download the printer driver
    from the Customer support home
    page  (.page 77). Or contact your
    Sony dealer.
    cFollow the procedures in the
    operating instructions to install the
    driver  (.page 40).  If an error
    occurs, restart your computer and do
    the installation procedures again.
    cExit all applications and then install
    the driver again.
    cDouble-click My Computer, and then
    the CD-ROM icon in the open
    window.  Follow the procedures in the
    operating instructions to install the
    driver.
    cThe USB driver may not be installed
    properly.  Follow the operating
    instructions to install the USB driver
    again.
    cIf there is an error with the CD-ROM,
    you may not be able to read it.  If an
    error message is displayed on your
    PC, check the contents and remove the
    source of the problem.  Then install
    the printer driver again.  For details on
    the error contents, see the operating
    instructions of your PC.
    Connecting with a computer
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    Troubleshooting
    Symptom
    The printer
    driver cannot be
    installed.
    The printer does
    not respond to
    the printing
    order from the
    PC.
    An image is
    printed with
    borders even if I
    select
    “Borderless”.
    Check
    •Is there an anti-virus
    program or other
    program running on
    the system?
    •Did you log onto
    Windows Vista/XP/
    2000 Professional using
    an Administrator user
    account?
    •Is an error message
    displayed stating that
    an error was detected
    in output of documents
    via USB?
    •Are you using an
    application software
    other than Picture
    Motion Browser?
    Cause/Solutions
    cIf there is an anti-virus program or other
    program running on the system, exit it
    and then start installing the driver.
    cTo install the driver in Windows Vista/
    XP/2000 Professional, log onto Windows
    using an Administrator user account.
    c If there is no trouble displayed on the
    Windows desktop, check the printer’s
    LCD screen.
    If the printer shows trouble, do the
    following:
    1. Turn off the 1 (on/standby) switch
    then turn it on again.
    2. Disconnect the power cable, wait for 5
    to 10 seconds, and then connect the
    cable again.
    3. Restart your computer.
    If these do not solve the problem, consult
    with your Sony dealer or service
    facilities.
    c Remove the USB cable and then connect
    it again.
    c When using an application other than the
    Picture Motion Browser, an image might
    be printed with borders even if you select
    borderless print.
    When you can set border/borderless
    with an application, set an image to be
    printed fully in the print range even if it
    is printed over the range.
    Continued
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    Symptom
    Print quantity
    specified in the
    “Pages Per
    Sheet” in the
    “Layout” tab of
    the “Sony DPP-
    FP70/FP90
    Properties”
    dialog box does
    not match the
    actual print
    quantity and
    printed results.
    Colors of the
    printed image
    from a PC are
    different from
    those printed
    from a memory
    card.
    Check Cause/Solutions
    cDepending on the application you use,
    the print quantity setting of the
    application you use may have priority
    over the setting specified in the printer
    driver dialog box.
    cSince the process in printing an image
    from a memory card differs that in
    printing from a PC, the colors may not
    be exactly identical.
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    Troubleshooting
    Error messages
    No Memory Stick./No
    CompactFlash card./No SD Card./
    No External Device.
    An incompatible Memory Stick/
    CompactFlash card/SD Card/
    External Device is inserted.
    No image file.
    No DPOF file.
    Cannot delete a protected image.
    You cannot delete a DPOF image.
    If an error message appears
    If an error occurs, the following error messages may be displayed on the LCD screen.
    Follow the solution described here to solve the problem.
    Printer
    Error messages
    Error occurred with printer. Turn it
    off  and on, then retry.Meaning/Solutions
    cAn error has occurred with the printer. Unplug
    the AC power cord of the printer, connect it
    again and then try operating again.  If this occurs
    again, consult with your Sony dealer or Sony
    service facilities.
    Memory cards and external device
    Meaning/Solutions
    cA memory card or an external device is not inserted
    into their slot. Or the external device is not
    connected.  Insert the memory card or an external
    device. 
     (.Read This First)
    cA memory card or an external device that the
    printer does not support is inserted.  Use a
    compatible memory card or device. (.pages 72
    to 75)
    cThere are no image files in the memory card or an
    external device that the printer can handle.
    Connect a memory card or device that contains
    images that can be displayed with the printer.
    cThere are no DPOF-preset image files in the
    memory card or an external device.  Specify the
    print (DPOF) mark with your camera.
    cTo delete a protected image, cancel protection on
    your camera.
    cTo delete a DPOF-preset image, cancel the print
    (DPOF) mark on your camera.
    Continued
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    							66 GB
    Error messages
    Protected. Cancel protect then try
    again.
    The Memory Stick/CompactFlash
    card/SD Card/External Device is
    full.
    The Memory Stick/CompactFlash
    card/SD Card/External Device has
    trouble.
    Write error in the Memory Stick/
    the CompactFlash card/the SD
    Card/the External Device.
    Memory Stick Format Error
    Memory Stick is protected.
    External devices and PictBridge-compliant devices
    Error messages
    Incompatible USB device.
    Check device’s USB setting.
    USB hub or device with built-in
    hub not supported.
    Write error in External Device.
    Meaning/Solutions
    cA USB device that the printer does not support
    may be connected. Or, the USB settings of the
    connected device may be incompatible. Refer to
    the operating instructions of the USB device you
    are using.
    cConnect the device directly to the printer or use a
    device that does not contain a USB hub function.
    cAn external device might be write-protected.
    Release the write-protection setting of the device
    you use. A built-in memory of a digital camera
    may be write-protected.
    Meaning/Solutions
    cThe “Memory Stick” is write-protected.  Release
    the write-protection. (.page 73)
    cThere is no free memory space in the selected
    memory card or external device.  Delete
    unnecessary images or replace with a one having
    sufficient memory space.
    cAn error may have occurred.  If these messages
    appear frequently, check the memory card or an
    external device status with another device.
    *In case of an external device
    An external device might be write-protected.
    Release the write-protection setting of the device
    you use. A built-in memory of a digital camera
    may be write-protected.
    cA protected “Memory Stick” is inserted. To save
    or edit the images with the printer, use the device
    you are using to cancel protection.
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    Troubleshooting
    Print paper
    Error messages
    No paper tray.  Insert paper tray
    containing P size print paper and
    press [PRINT].
    No print paper. Set the print paper
    for the P Size and press [PRINT].
    Cleaning sheet is not placed.
    Set the cleaning sheet and press
    [PRINT].
    Wrong print paper.
    Set the print paper for the P Size
    and press [PRINT].
    Paper jam.  Remove Print Paper.
    Meaning/Solutions
    cThe ink ribbon is not inserted in the printer. Set
    the ink ribbon into the printer.  (.Read This
    First) If “cleaning cartridge” is displayed, set the
    cleaning cartridge.
    cReplace it with a new ink ribbon.
     (.Read This First)
    cSet a ink ribbon and print paper of the displayed
    size.  (.Read This First)
    Meaning/Solutions
    cThere is no print paper in the printer.
    –The paper tray is not set in the printer.
    –The print paper is not set in the paper tray.
    –The print paper has run out.
    In either case, set the print paper in the tray and
    set the paper tray into the printer.  (.Read
    This First)
    cThere is no cleaning sheet in the paper tray.
    Insert the cleaning sheet into the paper tray and
    set the paper tray into the printer.
    cThe print paper and ink ribbon do not match.
    Check the ink ribbon size actually loaded in the
    printer and set the print paper for the identical
    size.  (.Read This First)
    cPaper jams.  See “If paper jams” (.page 68)
    and remove jammed paper from the printer.  If
    the jammed paper cannot be removed, contact
    the Sony service facilities.
    Ink ribbon
    Error messages
    No ink ribbon.  Insert ink ribbon
    and press [PRINT].
    No ink ribbon.  Insert P size ink
    ribbon and press [PRINT].
    End of ink ribbon
    End of ink ribbon. Insert P size ink
    ribbon and press [PRINT].
    Ink ribbon type incorrect. Insert P
    size ink ribbon and press [PRINT].
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    Cleaning the inside of
    the printer
    If white lines or periodical dots are printed
    on the pictures, use the cleaning cartridge
    and cleaning sheet supplied to clean inside
    the printer.
    Before start cleaning the printer, please
    remove a memory card, external device, or
    USB cable from the printer.
    1Open the ink ribbon compartment
    door and if there is an ink ribbon
    for printing, remove it.
    2Insert the supplied cleaning
    cartridge into the printer and
    close the ink ribbon compartment
    door.
    3Remove the paper tray from the
    printer.  If there is print paper in
    the tray, remove it.
    If paper jams
    If the print paper jams, an error message is
    displayed and you cannot make printing.
    Please do not remove the paper tray and
    ink ribbon from the printer, and remove
    the jammed paper.
    In case you removed the paper tray, do not
    re-insert the paper tray until the jammed
    paper is ejected.
    1Turn off the power of the printer
    and then turn it on.
    Please wait for the print paper to be
    ejected automatically.
               Jammed paper
    2Remove the ejected print paper
    from the printer.
    3Remove the paper tray and ink
    ribbon from the printer and check
    to see if there is no jammed print
    paper inside.
    Check to see if
    there is jammed
    paper.
    If any, remove
    it.
    Note
    If you cannot remove the jammed paper, contact
    your Sony dealer.
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    Troubleshooting
    4Place the cleaning sheet into the
    paper tray with the no-imprint
    side facing up.
    surface without
    imprints
    5Set the paper tray into the printer
    and press PRINT.
    The cleaning cartridge and cleaning
    sheet will clean inside the printer.
    After the cleaning is finished, the
    cleaning sheet is automatically ejected.
    6Remove the cleaning cartridge
    and sheet from the printer.
    Tip
    Keep the cleaning cartridge and cleaning sheet
    together for future cleaning.
    When cleaning ends
    Set the ink ribbon and print paper into the
    printer.
    Notes
    •Carry out cleaning when there are white lines
    or dots on the print.
    •When you can obtain proper printing
    performances, cleaning will not improve the
    printed picture quality.
    •Do not place the cleaning sheet on the print
    paper and carry out cleaning, which may
    cause paper jam or other troubles.
    •If a cleaning does not improve printed picture
    quality, please carry out cleaning a couple of
    times.
    •You cannot clean the printer while it is
    connected to a PC or a PictBridge camera.
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    Precautions
    On safety
    •Be careful not to set or drop any heavy
    objects on the power cord, or to damage
    the power cord in any way. Never
    operate this printer with a damaged
    power cord.
    •Should any solid object or liquid fall into
    the cabinet, unplug the printer and have
    it checked by qualified personnel before
    operating it any further.
    •Never disassemble the printer.
    •To disconnect the power cord, pull it out
    by the plug. Never pull the power cord
    itself.
    •When the printer is not going to be used
    for an extended period of time,
    disconnect the power cord from the wall
    outlet.
    •Do not handle the printer roughly.
    •To reduce the risk of electrical shock,
    always unplug the printer from the
    electrical outlet before cleaning and
    servicing the printer.
    On installation
    •Avoid placing the printer in a location
    subject to:
    – vibration
    – high humidity
    – excessive dust
    – direct sunlight
    – extremely high or low temperatures
    •Do not use electrical equipment near the
    printer. The printer will not work
    properly in electromagnetic fields.
    •Do not place heavy objects on the
    printer.
    •Leave enough room around the printer
    so that the ventilation holes are not
    blocked. Blocking these holes may cause
    internal heat build-up.
    On the AC adaptor
    •Be sure to use the AC adaptor supplied
    with the printer.  Do not use other AC
    adaptors, as this may cause a
    malfunction.
    •Do not use the supplied AC adaptor to
    other devices.
    •Do not use an electrical transformer
    (travel converter), as this may cause
    overheat or a malfunction.
    •In case the cord of the AC adaptor is
    damaged, never use it any longer, as this
    may cause danger.
    On moisture condensation
    If the printer is brought directly from a
    cold location to a warm location or placed
    in an extremely warm or humid room,
    moisture may condense inside the unit. In
    such cases the printer will probably not
    work properly and may even develop a
    fault if you persist in using it. If moisture
    condensation occurs, unplug the AC
    power cord of the printer and do not use
    the printer for at least one hour.
    On transport
    When you transport the printer, remove
    the ink ribbon, paper tray, AC adaptor, the
    memory card, or an external device  from
    the printer and put the printer and its
    peripherals in the original box with the
    protective packaging.
    If you no longer have the original box and
    packing parts, use similar packing material
    so that the printer will not be damaged
    while being transported.
    On cleaning
    Clean the cabinet, panel and controls with
    a soft dry cloth, or a soft cloth lightly
    moistened with a mild detergent solution.
    Do not use any type of solvent, such as
    alcohol or benzine, which may damage the
    finish.
    Additional information
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