Sony DPP FP90 User Manual

							51 GB
Troubleshooting
Symptom
Some images in
the image list
are not
displayed or not
printed even if
they are
displayed.Cause/Solutions
cIf the image is displayed but cannot be
printed, the file used for printing is
damaged.
cIf there are no images stored in the
memory card or an external device, the
“No image file” message appears.
cIf an image is not compatible with DCF
(Design rule for Camera File system), it
may not be printed with the printer even
if it is displayed on the PC monitor.
cIf the mark shown on the left is
displayed, the image may be a JPEG file
created with your computer, or the
thumbnail data is not contained.
Select the mark and press ENTER to
display its image preview. If an image is
displayed, you can print the image. If the
same mark is displayed again, the image
is of incompatible file format and you
cannot print it with the printer.
cIf the mark shown on the left is
displayed, the image is of compatible file
format but its thumbnail data or the data
itself cannot be opened.
Select the mark and press ENTER to
display its image preview. If an image is
displayed, you can print the image. If the
same mark is displayed again, you
cannot print it with the printer.
cThe printer can display, save, delete or
handle up to 9 999 image files.  If there
are more than 9 999 images stored in a
memory card or an external device, use
the PC or PictBridge mode to display and
handle the remaining images.
Check
•Are thumbnail images
displayed in the image
list?
•Does the mark
displayed below
appear in the image
list?
•Was the image created
on your PC?
•Does the mark
displayed below
appear in the image
list?
•Are there more than
9999 images saved in
the memory card or an
external device?
Continued
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							52 GB
Symptom
Some images in
the image list
are not
displayed or not
printed even if
they are
displayed.
The file name is
not displayed
correctly.
In the Edit
menu, there are
blank areas at
the top and
bottom of the
previewed
image.
Check
•Did you name or rename
an image file with your
PC?
•Did you specify the print
quantity in the image list?
•There are 8 or more
hierarchies in the memory
card or an external device.
•Did you change the file
name of the image with
your PC?
•Is the previewed image
extremely stretched
vertically or horizontally?
Cause/Solutions
cWhen you name or rename an image
file on your computer and its file
name includes characters other than
alphanumeric characters, the file name
may not be displayed correctly or the
image may not be displayed on the
printer (read error).
cOnce you have selected images in the
“Printing multiple images”
procedures, you cannot print an image
with which the cursor is just placed.
Press ENTER to select it and specify
the print quantity for the image.
(.Read This First)
cThe printer cannot display the images
saved in a folder of the 8th or higher
hierarchy.
cWhen you name or rename an image
file on your computer and its file
name includes characters other than
alphanumeric characters, the file name
may not be displayed correctly .  For a
file created with a PC application, the
first 8 characters of its file name will
be displayed as the file name.
cIf an image is extremely stretched
vertically or horizontally, blank areas
may appear in the Edit menu.
cThe standard aspect ratio of an image
shot with a digital camera is 3:4.
When an image is edited or printed in
the P size, it is saved as a more
horizontal print image and its top and
bottom edges will be cut and
displayed in black.
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							53 GB
Troubleshooting
Symptom
Paper does not
feed.
The print paper
emerges
partially during
printing in
process.
Printing
Check
•Is the print paper properly
set in the paper tray?
•Does the ink ribbon or
print paper run out?
•Are you using print paper
that was not designed for
the printer?
•Is the print paper
jammed?
•Is it in the middle of the
printing process?
Cause/Solutions
cIf print paper is not properly loaded,
the printer may develop trouble.
(.Read This First)
Check the following:
•Insert the correct set of print paper
and ink ribbon.
•Load the print paper in the correct
direction in the tray.
• You can insert the maximum 20
sheets of print paper into the tray. If
the sheets exceeds 20, remove the
extra sheets.
•Riffle the print paper thoroughly
and insert them into the tray.
•Do not bend or fold the print paper
before printing, which  may  cause
malfunction with the printer.
cIf an error message is displayed on the
screen, check the error message.
cUse print paper designed for the
printer.  If you use incompatible print
paper, the printer may develop
trouble.   (.Read This First)
cWhen the printer cannot feed the print
paper, an error message is displayed.
Check paper jam. (.page 68)
cThe print paper may emerge a few
times during printing.  Do not touch
nor pull the emerged paper.  Wait for
the print paper to be fully ejected after
printing ends. As the print paper
emerges from the rear a few times
during printing, make sure to spare
enough space behind the printer
during printing. (10 cm or more)
Continued
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							54 GB
Symptom
The printed
pictures are
inferior in
quality.
Printed results
Check
•Did you print preview
image data?
•Did you print an image
whose size (width or
height) is smaller than
480 dots?
Is the image displayed as
follows?
•Did you use the Edit
menu to enlarge the
image?
•Did you allow dust or
finger prints to get on the
printed surface?
•Did you use used print
paper or ink ribbon?
Cause/Solutions
cDepending on the type of digital
camera used, preview images may be
displayed along with the primary
images in the thumbnail list.  The
printed quality of the preview images
will not be as good as the primary
images.  Note that if you delete the
preview images, the data for the
primary images may be damaged.
cWhen the image is displayed as shown
on the left, it is a small image.  The
printing quality is rough due to this
small image size.
cChange the image size setting of the
digital camera you are using.
cAn enlarged image, depending on its
image size, will be printed with
deteriorated picture quality.
cDo not touch the printing surface (the
shiny-side with no imprint).
Fingerprints on the printing surface
may result in imperfect printing.
cDo not print on used print paper. Or,
do not use the used ink ribbon to print
an image. Printing an image twice on
the same paper will not make the
printed image thicker.
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							55 GB
Troubleshooting
Symptom
The printed
pictures are
inferior in
quality.Check
•Did you shoot an image in
the RAW file format?
•Did you use an
AdobeRGB-compliant
digital camera, not
compatible with the DCF
2.0, to shoot an image in
the AdobeRGB mode?
Cause/Solutions
cWhen you shoot an image in the RAW
file format, a highly-compressed JPEG
file may be also recorded.  As the
printer does not support the RAW file
format, it may use the JPEG file to
print an image.  A RAW file can be
printed from a PC.  For details, see the
operating instructions of the digital
camera you are using.
What is a RAW file?
A RAW file is an original image file
format to save uncompressed,
unprocessed still image data captured
from a digital camera.
For whether or not a digital camera
can capture an image in the RAW file
format, see the operating instructions
of the digital camera.
cAn AdobeRGB image file that
supports the DCF 2.0 will undergo
color corrections, but an AdobeRGB
image file that does not support the
DCF 2.0 will be printed in vague
colors without color corrections.
What is an AdobeRGB?
An AdobeRGB is a color space that the
Adobe Systems Incorporated employs
and uses as the default setting for
image processing software including
the Adobe Photoshop.  The
AdobeRGB, an optional color space
extended with the DCF 2.0,
determines the color ranges widely
used in printing industry.
For whether or not a digital camera
supports the AdobeRGB, see the
operating instructions of the digital
camera.
Continued
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							56 GB
Symptom
The picture
quality and
colors of the
image
previewed on
the screen
differs from
those printed.
The printed
image differs
when an image
is directly
printed from the
memory card or
an external
device inserted
into the printer’s
slot and when it
is printed via a
PC.
The date cannot
be printed.
The date is
printed
unintentionally.
Check
•Is “Date Print” set to
“On”?
•Does the image support
DCF?
•Is “Date Print” set to
“Off”?
•Was the date saved with
the image when it was
shot with the digital
camera?
Cause/Solutions
cBecause of differences in the phosphor
method or profiles of a LCD screen,
please regard the image being
displayed on the display as just a
reference.  To adjust picture quality,
do either of the following:
–Menu - Print setup - Color Setting
(.page 32)
–Menu-Edit-Adjust (.page 14)
(The setting takes effect only on the
image being displayed.)
cBecause of the differences in the
printer’s internal processing and PC
software processing, the printed
images will be different.
cSet “Date Print” in the Print setup
menu to “On”. (.page 32)
cThe “Date Print” function of this unit
supports an image that is compatible
with the DCF standards.
cSet “Date Print” in the Print setup
menu to “Off”. (.page 32)
cChange the camera settings.
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							57 GB
Troubleshooting
Symptom
The image
cannot be
printed fully in
the print range.
Borders
remains.
Even if
“Borders” is set
to “Borderless”,
the image is
printed with
borders on both
sides.
The whole area
of an image
cannot be
printed.
The image is
stretched
horizontally
when printed.
The image is
printed at an
angle.
There are white
lines or dots on
the printed
pictures.
Cause/Solutions
cSet “Borderless”  by selecting Menu -
Print setup - Borders. (.page 31)
cDepending on the type of digital
camera used, the aspect ratio of the
recorded image differs, so the image
may not be printed covering the entire
printable area.
c
When you edit and save an image with
“Pattern1” or “Pattern2” settings, it is
saved as a print image including the
blank areas.  Even if you print it with
“Borderless” setting, you cannot
eliminate the borders on both sides of a
print.  To print without borders, edit
and save an image with “Borderless”
setting.  (.page 31)
cYou can print the whole area of an
image by selecting “Pattern1” in the
Print setup menu. (.page 31)
cDepending on the type of digital
camera used, the image may be
stretched vertically if it has been
rotated or processed using your
digital camera. This is not because of
trouble with the printer, but because
the image was rewritten with your
digital camera.
cRe-insert the paper tray firmly straight
in to the end.
cThe print head or paper path may be
soiled.  Use the supplied cleaning
cartridge and sheet to clean the head
and path.
Check
•Did you select “Pattern1”
or “Pattern2” for
“Borders” in the Print
setup menu?
•Is the aspect ratio of the
image correct?
•Is the image edited and
saved with “Pattern1” or
“Pattern2” settings?
• 
Did you set “Pattern1” in
the Print setup menu?
•Did you rotate the image
or add other process?
•Is the paper tray inserted
properly?
Continued
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							58 GB
Symptom
The picture is
too bright, dark,
reddish,
yellowish, or
greenish.
The eyes of the
subject are red.
Red-eye
correction does
not take effect
with AUTO
TOUCH-UP
button.
Red-eye
correction does
not take effect
with “Red-eye
correction”
menu.
Check
•Did you enlarge, reduce
the size of, rotate, or
move an image after the
red-eye correction?
Cause/Solutions
cAdjust an image by selecting Menu -
Edit - Adjust. (.page 14)
cPress AUTO TOUCH-UP button to
adjust the red-eye phenomenon.
(.page 10)
cAdjust for the red-eye phenomenon
by selecting Menu - Edit - Red-eye
correction. (.page 16)
cSet the size of the adjustment frame to
be two to seven times as large as the
eye. (.page 16)
cRed-eye correction may not work
properly if other editorial operations
such as enlarging, reducing the size of,
rotating, or moving an image.
Perform these editorial operations first
and then perform red-eye correction.
Settings
Symptom
The
“Borderless”
and “Pattern1/
2” setting does
not take effect.Check
•Are you operating the
Creative Print menu?
Cause/Solutions
cIn the Creative Print menu, templates
are used and you cannot select
border/borderless prints.
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							59 GB
Troubleshooting
Symptom
You cannot save
an image.
You cannot
delete an image.
An image was
deleted
accidentally.
The “Memory
Stick” cannot be
formatted.
The “Memory
Stick” was
formatted
accidentally.
Saving or deleting an image
Check
• Is the memory card or an
external device protected?
•Is the write-protect switch
of the memory card in the
LOCK position?
•Is the memory card full?
•Is the memory card or an
external device protected?
•Is the image DPOF-preset?
•Is the write-protect switch
of the memory card in the
LOCK position?
•Are you using a “Memory
Stick-ROM”?
•Is the write-protect switch
of the memory card is in
the LOCK position?
• Is it a “Memory Stick-
ROM”?
Cause/Solutions
cUse your digital camera or external
device to release the protection and
then try saving again.
cSlide the write-protect switch to the
write enable position. (.page 73)
cDelete unnecessary images (.page
28), or replace it with a new memory
card with sufficient free memory
space.  Save the image again.
cUse your digital camera or external
device to release the protection and
try printing again.
c Release the DPOF preset with your
digital camera.
cSlide the write-protect switch to the
write enable position. (.page 73)
cYou cannot delete an image from or
format a “Memory Stick-ROM”.
cYou cannot recover an image once it is
deleted.
cSlide the write-protect switch to the
write enable position. (.page 73)
cYou cannot delete an image from or
format a “Memory Stick-ROM”.
cOnce the “Memory Stick” is
formatted, all the data is deleted and
cannot be recovered.  To prevent
accidental format, set the write -
protect switch to the LOCK position.
(.page 73)
Continued
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							60 GB
Symptom
You cannot
insert the ink
ribbon
smoothly.
The ink ribbon
cannot be
removed.
The print paper
jams.
Printing stops
midway.
Check
•Is an error message
displayed ?
•The access indicator
flashes in orange.
•Is an error message
displayed?
•Any indicators light or
flash.
Others
Cause/Solutions
cIf the ink ribbon does not click into
place, remove it and then re-insert it.
Only when the ink ribbon is too slack
to be loaded, wind the ink ribbon in
the direction of the arrow to remove
the slack. (.Read This First)
cTurn off the 1 (on/standby) switch
and then turn it on. After the motor
sound stops, try to remove the ink
ribbon. If this does not solve the
problem, contact Sony service facilities
or your Sony dealer.
cPaper is jammed.  See “If paper jams”
(.page 68) and remove jammed
paper from the printer.  If jammed
paper cannot be removed, contact the
Sony service facilities.
cThe data size of an image is large and
it takes longer to process it for
printing.  As soon as the data
processing finishes, the printer starts
printing.
cPaper is jammed.  See “If paper jams”
(.page 68) and remove jammed
paper from the printer.  If jammed
paper cannot be removed, contact the
Sony service facilities.
cIf no indicator is lit, the thermal head
may be overheated.  Leave the printer
until the head cools down and the
printer resumes printing.
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