Sony DPP FP77 User Manual

51 GB
     Troubleshooting
Some images in 
the image list are 
not displayed or 
not printed even if 
they are displayed. Are there 7 or more 
hierarchies on the memory 
card or the USB memory?cThe printer cannot display images saved 
in a folder of the 7th or higher hierarchy.
The file name is 
not displayed 
correctly. Did you change the file 
name of the image with your 
PC?cWhen you name or rename an image file 
on your computer and its file name 
includes characters other than 
alphanumeric...

52 GB
Printing
SymptomCheckCause/Solutions
Paper does not 
feed. Is the print paper properly 
set in the paper tray?cIf print paper is not properly loaded, the 
printer may develop trouble. (.page 9, 
10)
Check the following:
 Insert the correct set of print paper and 
ink ribbon.
 Load the print paper in the correct 
direction in the tray.
 You can insert a maximum of 20 sheets 
of print paper into the tray. If the sheets 
exceed 20, remove the extra sheets.
 Riffle the print paper thoroughly and...

53 GB
     Troubleshooting
Printed results
SymptomCheckCause/Solutions
The printed 
pictures are 
inferior in quality. Did you print preview image 
data?cDepending on the type of digital camera 
used, preview images may be displayed 
along with the primary images in the 
thumbnail list. The printed quality of the 
preview images will not be as good as the 
primary images. Note that if you delete 
the preview images, the data for the 
primary images may be damaged.
 Did you print an image 
whose size...

54 GB
The picture quality 
and colors of the 
image previewed 
on the screen 
differs from those 
printed.
—cBecause of differences in the display 
method or profiles of an LCD screen, 
please regard the image being displayed 
on the display as just a reference. To 
adjust picture quality, do either of the 
following:
– Changing the Color Setting 
(.page 31)
– Adjusting an image (.page 23) 
The settings take effect on the displayed 
images only.
The printed image 
differs when an 
image is printed...

55 GB
     Troubleshooting
Settings
Even if 
“Borderless” is 
selected, the image 
is printed with 
borders on both 
sides.—cWhen you use an editing/recording device 
other than the printer to edit or save an 
image, the image is saved with blank areas 
around the image. Even if you print it with 
the  “Borderless” setting, you cannot 
eliminate the borders on both sides of a 
print. 
The whole area of 
an image cannot 
be printed. Did you select “Borders 
(Pattern 1)”?cYou can print the whole area of an...

56 GB
Connecting with a digital camera or other external device
SymptomCheckCause/Solutions
The PictBridge 
mark does not 
appear on the LCD 
screen of the 
digital camera. Is the digital camera 
connected correctly?cConnect the cable correctly.
1 (on/standby) button 
turned on?cTurn on the 1 (on/standby) button.
 Does your digital camera 
support PictBridge?cRefer to the manual supplied with your 
camera, or consult with the manufacturer.
—cIs a memory card inserted in a slot of the 
printer? If there...

57 GB
     Troubleshooting
Connecting with a computer
SymptomCheckCause/Solutions
The images on the 
memory card or a 
USB memory 
inserted in the 
printer are not 
displayed on the 
PC.—cThe printer does not provide a function for 
viewing the memory card or a USB 
memory images from the printer.
You lost the 
supplied CD-ROM 
and want to obtain 
a new one.—cPlease download the printer driver from 
the Customer support home page 
(.page 67). Or contact your Sony 
dealer.
The printer driver 
cannot be...

58 GB
The printer does 
not respond to the 
printing order 
from the PC.
—cIf there is no trouble displayed on the 
Windows desktop, check the printer’s 
LCD screen.
If the printer shows trouble, do the 
following:
1. Turn off the 1 (on/standby) button of 
the printer.
2. Disconnect the power cable, wait for 5 
to 10 seconds, and then connect the 
cable again.
3. Restart your computer.
If these do not solve the problem, consult 
your Sony dealer or service facilities.
An image is 
printed with 
borders...

59 GB
     Troubleshooting
Others
SymptomCheckCause/Solutions
You cannot insert 
the ink ribbon 
smoothly.—cIf the ink ribbon does not click into place, 
remove it and then re-insert it. Only when 
the ink ribbon is too slack to be loaded, 
remove the slack. (.page 9, 10)
The ink ribbon 
cannot be 
removed.
—cTurn off the printer using the 1 (on/
standby) button and then turn it on again. 
After the motor sound stops, try to remove 
the ink ribbon. If this does not solve the 
problem, contact Sony...

60 GB
If paper jams
1Turn off the power of the printer and 
then turn it on again.
Please wait for the print paper to be 
ejected automatically.
                              1 (on/standby)
                                    Print paper
2Remove the ejected print paper 
from the printer.
3Remove the paper tray and ink 
ribbon from the printer and check to 
ensure if there is no jammed print 
paper inside.
Note
If you cannot remove the jammed paper, contact your 
Sony dealer.Check to see 
if there is...