Sony DPP FP77 User Manual

							51 GB
     Troubleshooting
Some images in 
the image list are 
not displayed or 
not printed even if 
they are displayed. Are there 7 or more 
hierarchies on the memory 
card or the USB memory?cThe printer cannot display images saved 
in a folder of the 7th or higher hierarchy.
The file name is 
not displayed 
correctly. Did you change the file 
name of the image with your 
PC?cWhen you name or rename an image file 
on your computer and its file name 
includes characters other than 
alphanumeric characters, the file name 
may not be displayed correctly. For a file 
created with a PC application, the first 8 
characters of its file name will be 
displayed as the file name.
In the Edit menu, 
there are blank 
areas at the top and 
bottom of the 
previewed image. Is the previewed image 
extremely stretched 
vertically or horizontally?cIf an image is extremely stretched 
vertically or horizontally, blank areas may 
appear in the Edit menu.
cThe standard aspect ratio of an image shot 
with a digital camera is 3:4. When you use 
a recording/editing device other than the 
printer to edit and save an image, the 
image is often saved as a printing image 
wider than 3:4 aspect ration.  In the image 
list, those images are displayed with upper 
and edges cut and displayed in black.
SymptomCheckCause/Solutions
Continued
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Printing
SymptomCheckCause/Solutions
Paper does not 
feed. Is the print paper properly 
set in the paper tray?cIf print paper is not properly loaded, the 
printer may develop trouble. (.page 9, 
10)
Check the following:
 Insert the correct set of print paper and 
ink ribbon.
 Load the print paper in the correct 
direction in the tray.
 You can insert a maximum of 20 sheets 
of print paper into the tray. If the sheets 
exceed 20, remove the extra sheets.
 Riffle the print paper thoroughly and 
insert it into the tray.
 Do not bend or fold the print paper 
before printing, as this may cause 
malfunctions of the printer.
 Are you using print paper 
that was not designed for the 
printer?cUse print paper designed for the printer. If 
you use incompatible print paper, the 
printer may develop trouble. (.About 
the Print Pack)
The print paper is 
ejected without 
being printed. Is this perforations of the 
print paper removed?
 Are you using print paper 
that was not designed for the 
printer?cUse print paper designed for the printer. If 
you use incompatible print paper, the 
printer may develop trouble. (.About 
the Print Pack)
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     Troubleshooting
Printed results
SymptomCheckCause/Solutions
The printed 
pictures are 
inferior in quality. Did you print preview image 
data?cDepending on the type of digital camera 
used, preview images may be displayed 
along with the primary images in the 
thumbnail list. The printed quality of the 
preview images will not be as good as the 
primary images. Note that if you delete 
the preview images, the data for the 
primary images may be damaged.
 Did you print an image 
whose size (width or height) 
is smaller than 480 dots?
Is the thumbnail image 
displayed properly?cIf a thumbnail image is not displayed 
properly, it is a small image. The printing 
quality is rough due to this small image 
size.
 Did you use the Edit menu to 
enlarge the image?cAn enlarged image, depending on its 
image size, will be printed with 
deteriorated picture quality.
 Did you shoot an image in 
the RAW file format?cWhen you shoot an image in the RAW file 
format, a highly-compressed JPEG file 
may be also recorded. As the printer does 
not support the RAW file format, it may 
use the JPEG file to print an image. A 
RAW file can be printed from a PC. For 
details, refer to the operating instructions 
of the digital camera you are using.
What is a RAW file?
A RAW file is an original image file 
format to save uncompressed, 
unprocessed still image data captured 
from a digital camera.
For whether or not a digital camera can 
capture an image in the RAW file format, 
refer to the operating instructions of the 
digital camera.
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The picture quality 
and colors of the 
image previewed 
on the screen 
differs from those 
printed.
—cBecause of differences in the display 
method or profiles of an LCD screen, 
please regard the image being displayed 
on the display as just a reference. To 
adjust picture quality, do either of the 
following:
– Changing the Color Setting 
(.page 31)
– Adjusting an image (.page 23) 
The settings take effect on the displayed 
images only.
The printed image 
differs when an 
image is printed 
directly from the 
memory card 
inserted into the 
printer’s slot and 
when it is printed 
via a PC.—cBecause of the differences in the printer’s 
internal processing and PC software 
processing, the printed images will be 
different.
The date cannot be 
printed. Is “Date Print” set to “ON”?cSet “Date Print” to “ON.” (.“Setting 
the Date Print” on page 29)
 Does the image support 
DCF?cThe “Date Print” function of this unit 
supports an image that is compatible with 
the DCF standards.
The date is printed 
unintentionally. Is “Date Print” set to “OFF”?cSet “Date Print” to “OFF.” (.“Setting 
the Date Print” on page 29)
 Was the date saved with the 
image when it was shot with 
the digital camera?cIf the date was saved with the image, you 
cannot make a print without a date.
The image cannot 
be printed fully in 
the print range. 
Borders remain. Did you select “Borders 
(Pattern 1)” or “Borders 
(Pattern 2)”?cSelect “Borderless.” (.“Setting the 
print finish (Borders/Borderless Print)” on 
page 30)
 Is the aspect ratio of the 
image correct?cDepending on the type of digital camera 
used, the aspect ratio of the recorded 
image differs, so the image may not be 
printed covering the entire printable area.
SymptomCheckCause/Solutions
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							55 GB
     Troubleshooting
Settings
Even if 
“Borderless” is 
selected, the image 
is printed with 
borders on both 
sides.—cWhen you use an editing/recording device 
other than the printer to edit or save an 
image, the image is saved with blank areas 
around the image. Even if you print it with 
the  “Borderless” setting, you cannot 
eliminate the borders on both sides of a 
print. 
The whole area of 
an image cannot 
be printed. Did you select “Borders 
(Pattern 1)”?cYou can print the whole area of an image 
by selecting “Borders (Pattern 1).” 
(.“Setting the print finish (Borders/
Borderless Print)” on page 30)
The image is 
printed at an angle. Is the paper tray inserted 
properly?cRe-insert the paper tray firmly straight in 
to the end.
There are white 
lines or dots on the 
printed pictures.—cThe print head or paper path may be 
soiled. Use the supplied cleaning cartridge 
and sheet to clean the head and path. 
(.“Cleaning” on page 61)
The picture is too 
bright, dark, 
reddish, yellowish, 
or greenish.—cYou can adjust the image. 
(.“Adjusting an image” on page 23)
The Edit menu 
cannot be used. Did you enlarge, reduce the 
size of, rotate, or move an 
image after performing 
correction with the AUTO 
TOUCH-UP button?cYou cannot use the Edit menu after 
performing correction with the AUTO 
TOUCH-UP button. Select the Edit menu 
and perform these editorial operations 
first, and then perform the correction.
SymptomCheckCause/Solutions
The Borders/
Borderless setting 
does not take 
effect. Are you using the Layout 
Print menu?cIn the Layout Print menu, templates are 
used and you cannot select Borders/
Borderless Print.
SymptomCheckCause/Solutions
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Connecting with a digital camera or other external device
SymptomCheckCause/Solutions
The PictBridge 
mark does not 
appear on the LCD 
screen of the 
digital camera. Is the digital camera 
connected correctly?cConnect the cable correctly.
1 (on/standby) button 
turned on?cTurn on the 1 (on/standby) button.
 Does your digital camera 
support PictBridge?cRefer to the manual supplied with your 
camera, or consult with the manufacturer.
—cIs a memory card inserted in a slot of the 
printer? If there is a memory card inserted, 
remove it.
 Is the USB setting of your 
camera in PictBridge mode?cSet the USB setting of your camera to the 
PictBridge mode.
You connect and 
disconnect the 
USB cable, but 
nothing happens.—cThe printer has developed an over-current 
error. Unplug the AC power cord of the 
printer, plug it in again, and then press the 
1 (on/standby) button to recover from the 
error.
You cannot stop 
printing even if 
you pressed 
CANCEL.
—cThe next print from the one currently 
printed will be canceled.
cDepending on the digital camera you are 
using, you cannot cancel printing from the 
printer. Operate the digital camera to stop 
printing. Refer to the operating 
instructions of the digital camera.
You cannot make 
index prints
—cThe printer cannot print index prints 
during DPOF printing. To make index 
prints, insert the memory card directly 
(.page 26).
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							57 GB
     Troubleshooting
Connecting with a computer
SymptomCheckCause/Solutions
The images on the 
memory card or a 
USB memory 
inserted in the 
printer are not 
displayed on the 
PC.—cThe printer does not provide a function for 
viewing the memory card or a USB 
memory images from the printer.
You lost the 
supplied CD-ROM 
and want to obtain 
a new one.—cPlease download the printer driver from 
the Customer support home page 
(.page 67). Or contact your Sony 
dealer.
The printer driver 
cannot be 
installed. Are you sure that you have 
followed the installation 
procedures correctly?cFollow the procedures in the operating 
instructions to install the driver 
(.page 38). If an error occurs, restart 
your computer and perform the 
installation procedures again.
 Is another application 
program running?cExit all applications and then install the 
driver again.
 Did you specify the CD-
ROM as the installation CD-
ROM correctly?cDouble-click My Computer and then the 
CD-ROM icon in the open window. 
Follow the procedures in the operating 
instructions to install the driver.
—cThe USB driver may not be installed 
properly. Follow the operating 
instructions to install the USB driver 
again.
 Is there an anti-virus 
program or other program 
running on the system?cIf there is an anti-virus program or other 
program running on the system, exit it and 
then start installing the driver.
 Did you log on using an 
Administrator user account?cTo install the driver, you must log onto 
Windows using an Administrator user 
account.
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The printer does 
not respond to the 
printing order 
from the PC.
—cIf there is no trouble displayed on the 
Windows desktop, check the printer’s 
LCD screen.
If the printer shows trouble, do the 
following:
1. Turn off the 1 (on/standby) button of 
the printer.
2. Disconnect the power cable, wait for 5 
to 10 seconds, and then connect the 
cable again.
3. Restart your computer.
If these do not solve the problem, consult 
your Sony dealer or service facilities.
An image is 
printed with 
borders even if I 
select 
“Borderless.” Are you using an software 
application other than PMB?cWhen using an application other than the 
PMB, an image might be printed with 
Borders even if you select Borderless 
Print.
If you can set Borders/Borderless with an 
application, set an image to be printed 
fully in the print range even if it is printed 
over the range.
The print quantity 
specified in “Pages 
Per Sheet” on the 
“Layout” tab of 
the “Sony DPP-
FP67/FP77 
Properties” dialog 
box does not 
match the actual 
print quantity and 
printed results.—cDepending on the application you are 
using. the print quantity setting of the 
application may have priority over the 
setting specified in the printer driver 
dialog box.
Colors of the 
printed image 
from a PC are 
different from 
those printed from 
a memory card.—cSince the process used in printing an 
image from a memory card differs from 
that used in printing from a PC, the colors 
may not be exactly identical.
SymptomCheckCause/Solutions
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     Troubleshooting
Others
SymptomCheckCause/Solutions
You cannot insert 
the ink ribbon 
smoothly.—cIf the ink ribbon does not click into place, 
remove it and then re-insert it. Only when 
the ink ribbon is too slack to be loaded, 
remove the slack. (.page 9, 10)
The ink ribbon 
cannot be 
removed.
—cTurn off the printer using the 1 (on/
standby) button and then turn it on again. 
After the motor sound stops, try to remove 
the ink ribbon. If this does not solve the 
problem, contact Sony service facilities or 
your Sony dealer.
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If paper jams
1Turn off the power of the printer and 
then turn it on again.
Please wait for the print paper to be 
ejected automatically.
                              1 (on/standby)
                                    Print paper
2Remove the ejected print paper 
from the printer.
3Remove the paper tray and ink 
ribbon from the printer and check to 
ensure if there is no jammed print 
paper inside.
Note
If you cannot remove the jammed paper, contact your 
Sony dealer.Check to see 
if there is 
jammed 
paper. If there 
is, remove it.
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