Sony DPP FP70 User Manual

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Troubleshooting
Connecting with a digital camera
Symptom
The PictBridge
mark does not
appear on the
LCD screen of
the digital
camera.
You  connect and
disconnect the
USB cable, but
nothing happens.
You  cannot stop
printing even if
you pressed
CANCEL.
You  cannot
make Index
printing.
Check
•Is the digital camera
connected correctly?
•Is the 1 (on/standby)
switch turned on?
•Does the firmware of your
digital camera support the
printer?
•Is “Connecting”
displayed?
•Is the USB setting of your
camera in PictBridge mode?
•Is printing in process?
•Is the message “Could not
create printing data for
some images.” displayed?
Cause/Solutions
cConnect the cable correctly.
cTurn on the 1 (on/standby) switch
cSee the manual supplied with your
camera, or consult with the
manufacturer.
c
The message is not displayed while the
printer is in the Edit, Creative Print, or
other menu modes.  Exit the menu and
then connect the cable again.
cDisconnect the digital camera and the
printer and then connect them again.  Or
turn off and then on the printer and the
digital camera.
c Set the USB setting of your camera to
the PictBridge mode.
cConnect the cable again after printing
is complete.
cThe printer has developed an over-
current error.  Unplug the AC power
cord of the printer, plug it in again,
and then press the 1 (on/standby)
switch to recover from the error.
cThe next print from the one currently
printed will be canceled.
c
Depending on the digital camera you
use, you cannot cancel printing from the
printer.  Operate the digital camera to
stop printing.  Refer to the operating
instructions of the digital camera.
cThe printer cannot print Index print of
the DPOF printing.  To make Index
printing, insert the memory card
directly   (.Read This First) or use a
mass storage external device
(
.page 38).
Continued
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Symptom
The images of
the memory
card or an
external device
inserted in the
printer are not
displayed on the
PC.
You  lost the
supplied CD-
ROM and want
to obtain a new
one.
The printer
driver cannot be
installed.
Check
•Are you sure that you
have followed the
installation procedures
correctly?
•Is another application
program running?
•Did you specify the CD-
ROM as the installation
CD-ROM correctly?
•Can you read the CD-
ROM with Explorer?
Cause/Solutions
cThe printer does not provide the
function for viewing the memory card
or an external device images from the
printer.
cPlease download the printer driver
from the Customer support home
page  (.page 77). Or contact your
Sony dealer.
cFollow the procedures in the
operating instructions to install the
driver  (.page 40).  If an error
occurs, restart your computer and do
the installation procedures again.
cExit all applications and then install
the driver again.
cDouble-click My Computer, and then
the CD-ROM icon in the open
window.  Follow the procedures in the
operating instructions to install the
driver.
cThe USB driver may not be installed
properly.  Follow the operating
instructions to install the USB driver
again.
cIf there is an error with the CD-ROM,
you may not be able to read it.  If an
error message is displayed on your
PC, check the contents and remove the
source of the problem.  Then install
the printer driver again.  For details on
the error contents, see the operating
instructions of your PC.
Connecting with a computer
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Troubleshooting
Symptom
The printer
driver cannot be
installed.
The printer does
not respond to
the printing
order from the
PC.
An image is
printed with
borders even if I
select
“Borderless”.
Check
•Is there an anti-virus
program or other
program running on
the system?
•Did you log onto
Windows Vista/XP/
2000 Professional using
an Administrator user
account?
•Is an error message
displayed stating that
an error was detected
in output of documents
via USB?
•Are you using an
application software
other than Picture
Motion Browser?
Cause/Solutions
cIf there is an anti-virus program or other
program running on the system, exit it
and then start installing the driver.
cTo install the driver in Windows Vista/
XP/2000 Professional, log onto Windows
using an Administrator user account.
c If there is no trouble displayed on the
Windows desktop, check the printer’s
LCD screen.
If the printer shows trouble, do the
following:
1. Turn off the 1 (on/standby) switch
then turn it on again.
2. Disconnect the power cable, wait for 5
to 10 seconds, and then connect the
cable again.
3. Restart your computer.
If these do not solve the problem, consult
with your Sony dealer or service
facilities.
c Remove the USB cable and then connect
it again.
c When using an application other than the
Picture Motion Browser, an image might
be printed with borders even if you select
borderless print.
When you can set border/borderless
with an application, set an image to be
printed fully in the print range even if it
is printed over the range.
Continued
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Symptom
Print quantity
specified in the
“Pages Per
Sheet” in the
“Layout” tab of
the “Sony DPP-
FP70/FP90
Properties”
dialog box does
not match the
actual print
quantity and
printed results.
Colors of the
printed image
from a PC are
different from
those printed
from a memory
card.
Check Cause/Solutions
cDepending on the application you use,
the print quantity setting of the
application you use may have priority
over the setting specified in the printer
driver dialog box.
cSince the process in printing an image
from a memory card differs that in
printing from a PC, the colors may not
be exactly identical.
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Troubleshooting
Error messages
No Memory Stick./No
CompactFlash card./No SD Card./
No External Device.
An incompatible Memory Stick/
CompactFlash card/SD Card/
External Device is inserted.
No image file.
No DPOF file.
Cannot delete a protected image.
You cannot delete a DPOF image.
If an error message appears
If an error occurs, the following error messages may be displayed on the LCD screen.
Follow the solution described here to solve the problem.
Printer
Error messages
Error occurred with printer. Turn it
off  and on, then retry.Meaning/Solutions
cAn error has occurred with the printer. Unplug
the AC power cord of the printer, connect it
again and then try operating again.  If this occurs
again, consult with your Sony dealer or Sony
service facilities.
Memory cards and external device
Meaning/Solutions
cA memory card or an external device is not inserted
into their slot. Or the external device is not
connected.  Insert the memory card or an external
device. 
 (.Read This First)
cA memory card or an external device that the
printer does not support is inserted.  Use a
compatible memory card or device. (.pages 72
to 75)
cThere are no image files in the memory card or an
external device that the printer can handle.
Connect a memory card or device that contains
images that can be displayed with the printer.
cThere are no DPOF-preset image files in the
memory card or an external device.  Specify the
print (DPOF) mark with your camera.
cTo delete a protected image, cancel protection on
your camera.
cTo delete a DPOF-preset image, cancel the print
(DPOF) mark on your camera.
Continued
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Error messages
Protected. Cancel protect then try
again.
The Memory Stick/CompactFlash
card/SD Card/External Device is
full.
The Memory Stick/CompactFlash
card/SD Card/External Device has
trouble.
Write error in the Memory Stick/
the CompactFlash card/the SD
Card/the External Device.
Memory Stick Format Error
Memory Stick is protected.
External devices and PictBridge-compliant devices
Error messages
Incompatible USB device.
Check device’s USB setting.
USB hub or device with built-in
hub not supported.
Write error in External Device.
Meaning/Solutions
cA USB device that the printer does not support
may be connected. Or, the USB settings of the
connected device may be incompatible. Refer to
the operating instructions of the USB device you
are using.
cConnect the device directly to the printer or use a
device that does not contain a USB hub function.
cAn external device might be write-protected.
Release the write-protection setting of the device
you use. A built-in memory of a digital camera
may be write-protected.
Meaning/Solutions
cThe “Memory Stick” is write-protected.  Release
the write-protection. (.page 73)
cThere is no free memory space in the selected
memory card or external device.  Delete
unnecessary images or replace with a one having
sufficient memory space.
cAn error may have occurred.  If these messages
appear frequently, check the memory card or an
external device status with another device.
*In case of an external device
An external device might be write-protected.
Release the write-protection setting of the device
you use. A built-in memory of a digital camera
may be write-protected.
cA protected “Memory Stick” is inserted. To save
or edit the images with the printer, use the device
you are using to cancel protection.
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Troubleshooting
Print paper
Error messages
No paper tray.  Insert paper tray
containing P size print paper and
press [PRINT].
No print paper. Set the print paper
for the P Size and press [PRINT].
Cleaning sheet is not placed.
Set the cleaning sheet and press
[PRINT].
Wrong print paper.
Set the print paper for the P Size
and press [PRINT].
Paper jam.  Remove Print Paper.
Meaning/Solutions
cThe ink ribbon is not inserted in the printer. Set
the ink ribbon into the printer.  (.Read This
First) If “cleaning cartridge” is displayed, set the
cleaning cartridge.
cReplace it with a new ink ribbon.
 (.Read This First)
cSet a ink ribbon and print paper of the displayed
size.  (.Read This First)
Meaning/Solutions
cThere is no print paper in the printer.
–The paper tray is not set in the printer.
–The print paper is not set in the paper tray.
–The print paper has run out.
In either case, set the print paper in the tray and
set the paper tray into the printer.  (.Read
This First)
cThere is no cleaning sheet in the paper tray.
Insert the cleaning sheet into the paper tray and
set the paper tray into the printer.
cThe print paper and ink ribbon do not match.
Check the ink ribbon size actually loaded in the
printer and set the print paper for the identical
size.  (.Read This First)
cPaper jams.  See “If paper jams” (.page 68)
and remove jammed paper from the printer.  If
the jammed paper cannot be removed, contact
the Sony service facilities.
Ink ribbon
Error messages
No ink ribbon.  Insert ink ribbon
and press [PRINT].
No ink ribbon.  Insert P size ink
ribbon and press [PRINT].
End of ink ribbon
End of ink ribbon. Insert P size ink
ribbon and press [PRINT].
Ink ribbon type incorrect. Insert P
size ink ribbon and press [PRINT].
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Cleaning the inside of
the printer
If white lines or periodical dots are printed
on the pictures, use the cleaning cartridge
and cleaning sheet supplied to clean inside
the printer.
Before start cleaning the printer, please
remove a memory card, external device, or
USB cable from the printer.
1Open the ink ribbon compartment
door and if there is an ink ribbon
for printing, remove it.
2Insert the supplied cleaning
cartridge into the printer and
close the ink ribbon compartment
door.
3Remove the paper tray from the
printer.  If there is print paper in
the tray, remove it.
If paper jams
If the print paper jams, an error message is
displayed and you cannot make printing.
Please do not remove the paper tray and
ink ribbon from the printer, and remove
the jammed paper.
In case you removed the paper tray, do not
re-insert the paper tray until the jammed
paper is ejected.
1Turn off the power of the printer
and then turn it on.
Please wait for the print paper to be
ejected automatically.
           Jammed paper
2Remove the ejected print paper
from the printer.
3Remove the paper tray and ink
ribbon from the printer and check
to see if there is no jammed print
paper inside.
Check to see if
there is jammed
paper.
If any, remove
it.
Note
If you cannot remove the jammed paper, contact
your Sony dealer.
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Troubleshooting
4Place the cleaning sheet into the
paper tray with the no-imprint
side facing up.
surface without
imprints
5Set the paper tray into the printer
and press PRINT.
The cleaning cartridge and cleaning
sheet will clean inside the printer.
After the cleaning is finished, the
cleaning sheet is automatically ejected.
6Remove the cleaning cartridge
and sheet from the printer.
Tip
Keep the cleaning cartridge and cleaning sheet
together for future cleaning.
When cleaning ends
Set the ink ribbon and print paper into the
printer.
Notes
•Carry out cleaning when there are white lines
or dots on the print.
•When you can obtain proper printing
performances, cleaning will not improve the
printed picture quality.
•Do not place the cleaning sheet on the print
paper and carry out cleaning, which may
cause paper jam or other troubles.
•If a cleaning does not improve printed picture
quality, please carry out cleaning a couple of
times.
•You cannot clean the printer while it is
connected to a PC or a PictBridge camera.
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Precautions
On safety
•Be careful not to set or drop any heavy
objects on the power cord, or to damage
the power cord in any way. Never
operate this printer with a damaged
power cord.
•Should any solid object or liquid fall into
the cabinet, unplug the printer and have
it checked by qualified personnel before
operating it any further.
•Never disassemble the printer.
•To disconnect the power cord, pull it out
by the plug. Never pull the power cord
itself.
•When the printer is not going to be used
for an extended period of time,
disconnect the power cord from the wall
outlet.
•Do not handle the printer roughly.
•To reduce the risk of electrical shock,
always unplug the printer from the
electrical outlet before cleaning and
servicing the printer.
On installation
•Avoid placing the printer in a location
subject to:
– vibration
– high humidity
– excessive dust
– direct sunlight
– extremely high or low temperatures
•Do not use electrical equipment near the
printer. The printer will not work
properly in electromagnetic fields.
•Do not place heavy objects on the
printer.
•Leave enough room around the printer
so that the ventilation holes are not
blocked. Blocking these holes may cause
internal heat build-up.
On the AC adaptor
•Be sure to use the AC adaptor supplied
with the printer.  Do not use other AC
adaptors, as this may cause a
malfunction.
•Do not use the supplied AC adaptor to
other devices.
•Do not use an electrical transformer
(travel converter), as this may cause
overheat or a malfunction.
•In case the cord of the AC adaptor is
damaged, never use it any longer, as this
may cause danger.
On moisture condensation
If the printer is brought directly from a
cold location to a warm location or placed
in an extremely warm or humid room,
moisture may condense inside the unit. In
such cases the printer will probably not
work properly and may even develop a
fault if you persist in using it. If moisture
condensation occurs, unplug the AC
power cord of the printer and do not use
the printer for at least one hour.
On transport
When you transport the printer, remove
the ink ribbon, paper tray, AC adaptor, the
memory card, or an external device  from
the printer and put the printer and its
peripherals in the original box with the
protective packaging.
If you no longer have the original box and
packing parts, use similar packing material
so that the printer will not be damaged
while being transported.
On cleaning
Clean the cabinet, panel and controls with
a soft dry cloth, or a soft cloth lightly
moistened with a mild detergent solution.
Do not use any type of solvent, such as
alcohol or benzine, which may damage the
finish.
Additional information
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