Sony DPP FP50 User Manual

							81 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
I cannot insert
the print
cartridge
smoothly.
The print
cartridge cannot
be removed.
The print paper
jams.
Printing stops
midway.
Check
•Are the /(paper/
cartridge error) indicators
flashing or is an error
message displayed in the
TV monitor?
•Does the access indicator
light in green?
•Are the 
/(paper/
cartridge error) indicators
flashing?
•Is any indicator lit?
Others
Cause/Solutions
cIf the print cartridge does not click
into place, remove it and then re-insert
it.  Only when the ink ribbon is too
slack to be loaded, wind the ink
ribbon in the direction of the arrow to
remove the slack. (.page 13)
cTurn off the ON/STANDBY button
and then turn it on. After the motor
sound stops, try to remove the
cartridge. If this does not solve the
problem, contact Sony service facilities
or your Sony dealer.
cPaper is jammed.  See “If paper jams”
(.page 89) and remove jammed
paper from the printer.  If jammed
paper cannot be removed, contact the
Sony service facilities.
cThe data size of an image is large and
it takes longer to process it for
printing.  As soon as the data
processing finishes, the printer starts
printing.
cPaper is jammed.  See “If paper jams”
(.page 89) and remove jammed
paper from the printer.  If jammed
paper cannot be removed, contact the
Sony service facilities.
cIf no indicator is lit, the thermal head
may be overheated.  Leave the printer
until the head cools down and the
printer resumes printing.
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							82 GB
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Connecting with a digital camera
Symptom
The PictBridge
mark does not
appear on the
LCD display of
the digital
camera.
I connect and
disconnect the
USB cable, but
nothing happens.
I cannot stop
printing even if I
pressed
CANCEL.
I cannot make
INDEX printing.
Check
•Is the digital camera
connected correctly?
•Is the ON/STANDBY
button turned on?
•Does the firmware of your
digital camera support the
printer?
•Is “PictBridge mode is
selected ”displayed on the
LCD display?
•Is the USB setting of your
camera in PictBridge mode?
•Is printing in process?
•Is the “External Device”
mark on the LCD display
flashing quickly?
•Is the message “There
were images for which
printing data could not be
created” displayed on the
LCD display?
Cause/Solutions
cConnect the cable correctly.
cTurn on the ON/STANDBY button.
cSee the homepage for the digital
camera you are using.
c
The message is not displayed while the
printer is in the Edit, Creative Print, or
other menu modes.  Exit the menu and
then connect the cable again.
cDisconnect the digital camera and the
printer and then connect them again.  Or
turn off and then on the printer and the
digital camera.
Set the USB setting of your camera to the
PictBridge mode.
cConnect the cable again after printing
is complete.
cThe printer has developed an over-
current error.  Unplug the AC power
cord of the printer, plug it in again,
and then press the ON/STANDBY
button to recover from the error.
cThe next print from the one currently
printed will be canceled.
c
Depending on the digital camera you
use, you cannot cancel printing from the
printer.  Operate the digital camera to
stop printing.  Refer to the operating
instructions of the digital camera.
cThe printer cannot print INDEX print
of the DPOF printing.  To make
INDEX printing, insert the memory
card directly (page 19) or use a mass
storage external device (page 20).
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							83 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
The images of
the memory
card or an
external device
inserted in the
printer are not
displayed on the
PC.
I lost the
supplied CD-
ROM and want
to obtain a new
one.
The printer
driver cannot be
installed.
Check
•Are you sure that you
have followed the
installation procedures
correctly?
•Is another application
program running?
•Did you specify the CD-
ROM as the installation
CD-ROM correctly?
•Is the USB driver
installed?
•Can you read the CD-
ROM with Explorer?
Cause/Solutions
cThe printer does not provide the
function for viewing the memory card
or an external device images from the
printer.
cPlease download the printer driver
from the Customer support home
page  (.page 96). Or contact your
Sony dealer.
cFollow the procedures in the
operating instructions to install the
driver  (.page 59).  If an error
occurs, restart your computer and do
the installation procedures again.
cExit all applications and then install
the driver again.
cDouble-click My Computer, and then
the CD-ROM icon in the open
window.  Follow the procedures in the
operating instructions to install the
driver.
cThe USB driver may not be installed
properly.  Follow the operating
instructions to install the USB driver
again.
cIf there is an error with the CD-ROM,
you may not be able to read it.  If an
error message is displayed on your
PC, check the contents and remove the
source of the problem.  Then install
the printer driver again.  For details on
the error contents, see the operating
instructions of your PC.
Connecting with a computer
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							84 GB
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
The printer
driver cannot be
installed.
The printer does
not respond to
the printing
order from the
PC.
An image is
printed with
borders even if I
set “Borders” to
“No”.
Check
•Is there an anti-virus
program or other
program running on
the system?
•Did you log onto
Windows XP/2000
Professional using an
Administrator user
account?
•Is an error message
displayed stating that
an error was detected
in output of documents
via USB?
•Are you using an
application software
other than PictureGear
Studio?
Cause/Solutions
cIf there is an anti-virus program or other
program running on the system, exit it
and then start installing the driver.
cTo install the driver in Windows XP/
2000 Professional, log onto Windows
using an Administrator user account.
c If there is no trouble displayed on the
Windows desktop, check the printer’s
LCD display.
If the printer shows trouble, do the
following:
–  Turn off the ON/STANDBY button
and then turn it on again.
–Disconnect the power cable, wait for 5
to 10 seconds, and then connect the
cable again.
–Restart your computer.
If these do not solve the problem, consult
with your Sony dealer or service
facilities.
c Remove the USB cable and then connect
it again.
c When using an application other than the
PictureGear Studio, an image might be
printed with borders even if you select
borderless print. If this occurs, do either
of the following to print an image
without borders:
–When you can set print range with an
application, set an image to be printed
fully in the print range even if it is
printed over the range.
–Set a larger value in the “Enlarge/
Reduce” text box in the “Paper/
Output” tab of the “Sony DPP-FP50
Properties” dialog box.  (.page 67)
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							85 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
Colors are not
reproduced
correctly.
Preview image
does not reflect the
print settings in
the “Graphics” tab
of the “Sony DPP-
FP50 Properties”
dialog box.
Print quantity
specified in the
“Paper/Output”
tab of the “Sony
DPP-FP50
Properties” dialog
box does not take
effect.
Check
•Is “Exif Print”
checked in the
“Graphics” tab of the
“Sony DPP-FP50
Properties” dialog
box?
•
Is  “ICM” selected in
the “Graphics” tab of
the “Sony DPP-FP50
Properties” dialog
box?
•Are you using
PictureGear Studio?
Cause/Solutions
c The Exif Print setting in the “Color
reproduction/Picture quality” section
supports the PictureGear Studio only.  To
print from other application, uncheck
“Exif Print”.
cThe ICM setting may be valid only when
you are using an ICM-compliant
application. Check to see if the application
software you are using supports ICM.
cThe print settings adjusts the printer itself
and cannot influence the preview image.
cSet the print quantity in the “Print” dialog
box of the PictureGear Studio.  The print
quantity setting in the “Paper/Output”
tab of the printer driver does not take
effect.
cDepending on the application you use,
the print quantity setting of the
application you use may have priority
over the setting specified in the printer
driver dialog box.
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							86 GB
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
If an error message appears
If an error occurs, the following error messages may be displayed on the TV monitor or on
the LCD display.  Follow the solution described here to solve the problem.
Printer
Error messages
Errors occurs with Printer. Turn off
and on then retry.
Error messages
No Memory Stick/No
CompactFlash card/No SD Card/
No External Device.
The Memory Stick is protected.
An incompatible Memory Stick/
CompactFlash/SD Card/External
Device is inserted.
No image file.
No DPOF file.
Cannot delete a protected image.
Cannot delete a DPOF file.
Meaning/Solutions
cThe “Memory Stick”, Compact Flash car, or SD card
is not inserted into their slot. Or the external device
is not connected.  Insert the memory card or connect
a memory card or external device. (.pages 19, 20)
cA protected “Memory Stick” is inserted.  To save
or edit the images with the printer, cancel
protection of the “Memory Stick”.
cA “Memory Stick”, Compact Flash card, SD card,
or an external device that the printer does not
support are inserted.  Use a compatible media.
(.pages 92 to 94)
c
There are no image files in the memory card or an
external device that the printer can handle.  Connect
a media that contains images that can be displayed
with the printer.
cThere are no DPOF-preset image files in the
memory card or an external device.  Specify the
print (DPOF) mark with your camera.
cTo delete a protected image, cancel protection on
your camera.
cTo delete a DPOF-preset image, cancel the print
(DPOF) mark on your camera.
Meaning/Solutions
cAn error has occurred with the printer. Unplug
the AC power cord of the printer, connect it
again and then try operating again.  If this occurs
again, consult with your Sony dealer or Sony
service facilities.
Storage media
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							87 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Meaning/Solutions
cThe “Memory Stick” is write-protected.  Release
the write-protection. (.page 93)
cThere is no free memory space in the selected
media.  Delete unnecessary images or replace
with a one having sufficient memory space.
cAn error may have occurred.  If these messages
appear frequently, check the memory card or an
external device status with another device.
Meaning/Solutions
cThe print cartridge is not inserted in the printer.
Set the print cartridge into the printer. (.page
13)
If “for ### size” (###:  Postcard, 3.5 x 5 inch)
appears, set a print cartridge of the specified
size.  If “cleaning” is displayed, set the cleaning
cartridge. (.page 89)
Error messages
Protected.  Release the protect and
retry deleting.
Protected.  Release the protect and
retry formatting.
Protected. Cancel protect then try
again.
The Memory Stick/CompactFlash
card is full.
The Memory Stick/CompactFlash
card/SD card/External Device has
trouble.
Write/read error in Memory
Stick/CompactFlash card/SD
card/External Device.
Cannot open the image.
Memory Stick format error
Print cartridge
Error messages
No print cartridge.  To resume
printing, set a new print cartridge
and press [PRINT].
No print cartridge.  To resume
printing, set the print cartridge for
the ### Size and press [PRINT].
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Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Error messages
Print cartridge runs out.
Print cartridge runs out. To resume
printing, set a new print cartridge
for the ### Size and press
[PRINT].
Wrong print cartridge.  To resume
printing, set the print cartridge for
the ### Size and press [PRINT].
Print paper
Error messages
No paper tray.  To resume
printing, set the print paper for the
### Size and press [PRINT].
No print paper. To resume
printing, set the print paper for the
### Size and press [PRINT].
Cleaning sheet is not placed. To
proceed with cleaning, set the
cleaning sheet and press [PRINT].
Wrong print paper. To resume
printing, set the print paper for the
### Size and press [PRINT].
Paper jam.  Remove Print Paper.
Meaning/Solutions
cReplace it with a new print cartridge.
If “for ### size” (###:  Postcard, 3.5 x 5 inch)
appears, set a print cartridge of the specified size.
(.page 12)
cThe print size you specified in the Creative Print
menu does not match the print cartridge actually
loaded in the printer.  Set a print cartridge and
print paper of the displayed size. (.pages 12
to 15)
Meaning/Solutions
cThere is no print paper in the printer.
–The paper tray is not set in the printer.
–The print paper is not set in the paper tray.
–The print paper has run out.
In either case, set the print paper in the tray.
If “for ### size” (###:  Postcard, 3.5 x 5 inch)
appears, insert print paper of the specified size
into the tray and set the paper tray into the
printer. (.page 13)
cThere is no cleaning sheet in the paper tray.
Insert cleaning sheet into the paper tray and set
the paper tray into the printer. (.page 13)
cThe print paper and print cartridge do not match.
Check the print cartridge size actually loaded in
the printer and set the print paper for the
identical size. (.page 15)
cPaper jams.  See “If paper jams” (.page 89)
and remove jammed paper from the printer.  If
the jammed paper cannot be removed, contact
the Sony service facilities.
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							89 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Pull out the
jammed paper
slowly.
Take out the
paper tray to
remove the
jammed paper.
If paper jams
If the print paper jams, the /(paper/
cartridge error) indicators flash and
printing stops.
Unplug the AC power cord of the printer
and remove the jammed paper from the
paper outlet or take out the paper tray to
remove the jammed paper.
Note
If you cannot remove the jammed paper, contact
your Sony dealer.
Cleaning the inside of
the printer
If white lines or periodical dots are printed
on the pictures, use the cleaning cartridge
supplied and the protective sheet of the
supplied printing pack to clean inside the
printer.
Tip
You can also use the protective sheet supplied in
the optional printing pack.
1Open the cartridge compartment
lid and if there is a print cartridge,
remove it  (page 13).
2Insert the supplied cleaning
cartridge into the printer and
close the cartridge compartment
lid.
3Remove the paper tray from the
printer.  If there is print paper in
the tray, remove the print paper
from the tray.
4Attach or remove the tray adaptor
depending on the size of the
protective sheet you use for
cleaning.
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							90 GB
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Note
We recommend you use the Post card size
protective sheet for cleaning.
5Place the protective sheet into the
paper tray.
Insert the protective sheet with the no-
imprint side facing up.
                      surface without imprints
6Set the paper tray into the printer
and press PRINT.
The cleaning cartridge and protective
sheet will clean inside the printer.
After the cleaning is finished, the
protective sheet is automatically
ejected.
7Remove the cleaning cartridge
and protective sheet from the
printer.
Tips
•Keep the cleaning cartridge and protective
sheet together for future cleaning.
•With a protective sheet, you can carry out
cleaning for the maximum of about 20 times.
When cleaning ends
Set the print cartridge and print paper into
the printer.
Notes
•Carry out cleaning only when there are white
lines or dots on the print.
•When you can obtain proper printing
performances, cleaning will not improve the
printed picture quality.
•The maximum cleaning times that you can
carry out is approximately 20. As the number
of cleaning times increases, the cleaning loses
its effect.
•Do not place the protective sheet on the print
paper and carry out cleaning, which may
cause paper jam or other troubles.
•If a cleaning does not improve printed picture
quality, please carry out cleaning a couple of
times.
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