Sony DPP FP50 User Manual

							71 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Check
•Is the AC power cord
properly connected?
If trouble occurs
If you run into any problems using the printer, use the following guidelines to solve the
problem. If the problem persists, consult your Sony dealer.
Power
Symptom
The ON/
SYANDBY
button cannot be
turned on.
Displaying images (MONITOR OUT mode only)
Symptom
The TV monitor
displays no
images.
Cause/Solutions
cConnect the AC power cord to an AC
outlet securely. (.page 17)
Cause/Solutions
cPress INPUT SELECT repeatedly
until the “Memory Stick”, “SD Card”,
“CompactFlash”, or “External
Device” will be displayed on the TV
monitor. (.page 21)
cPress MONITOR OUT to display the
images or the printer status on the TV
monitor. (.page 21)
cFollow the directions of the messages,
if any, and try to solve the problem.
(.page 86)
cInsert a memory card or an external
device properly. (.pages 18 to 20)
cInsert a memory card or an external
device that contains the recorded
images.
Troubleshooting
Check
•Is the PictBridge mode or
PC mode is selected? (The
message appears on the
LCD display?)
•Is the LCD mode
selected? (The message
appears on the TV
monitor?)
•Are any error messages
displayed (cause/
remedies) on the TV
monitor?
•Is the memory card or an
external device properly
inserted?
•Does the memory card or
an external device contain
images recorded with a
digital camera or other
device?
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Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
Some images in
the image list
are not
displayed or not
printed even if
they are
displayed.Check
•Are thumbnail images
displayed in the image
list?
• Does the mark
displayed below
appear in the image
list?
• Was the image created
on your PC?
• Does the mark
displayed below
appear in the image
list?
Cause/Solutions
cIf the image is displayed but cannot be
printed, the file used for printing is
damaged.
c If there are no images stored in the
memory card or an external device, the
“No image file” message appears.
c If an image is not compatible with DCF
(Design rule for Camera File system), it
may not be printed with the printer even
if it is displayed on the PC monitor.
c If the mark shown on the left is
displayed, the image may be a JPEG file
created with your computer, or the
thumbnail data is not contained.
Select the mark and press PICTURE.  If a
preview image is displayed, you can
print the image. If the same mark is
displayed again, the image is of
incompatible file format and you cannot
print it with the printer.
c If the mark shown on the left is
displayed, the image is of compatible file
format but its thumbnail data or the data
itself cannot be opened.
Select the mark and press PICTURE.  If a
preview image is displayed, you can
print the image. If the same mark is
displayed again, you cannot print it with
the printer.
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							73 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
Some images in
the image list
are not
displayed or not
printed even if
they are
displayed.
The file name is
not displayed
correctly.
Check
•Are there more than 9 999
images saved in the
memory card or an
external device?
•Did you name or rename
an image file with your
PC?
•Did you specify the print
quantity in the image list?
•There are 8 or more
hierarchies in the memory
card or an external device.
•Did you change the file
name of the image with
your PC?
Cause/Solutions
cThe printer can display, save, delete or
handle up to 9 999 image files.  If there
are more than 9 999 images stored in a
memory card or an external device,
use the PC or PictBridge mode to
display and handle the remaining
images.
cWhen you name or rename an image
file on your computer and its file
name includes characters other than
alphanumeric characters, the file name
may not be displayed correctly or the
image may not be displayed on the
printer (read error).
cOnce you have selected images in the
“Printing multiple images”
procedures, you cannot print an image
with which the cursor is just placed.
Press ENTER to select it and specify
the print quantity for the image.
(.page 24)
cThe printer cannot display the images
saved in a folder of the 8th or higher
hierarchy.
cWhen you name or rename an image
file on your computer and its file
name includes characters other than
alphanumeric characters, the file name
may not be displayed correctly .  For a
file created with a PC application, the
first 8 characters of its file name will
be displayed as the file name.
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							74 GB
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
In the Edit
menu, there are
blank areas at
the top and
bottom of the
previewed
image.Check
•Is the previewed image
extremely stretched
vertically or horizontally?
Cause/Solutions
cIf an image is extremely stretched
vertically or horizontally, blank areas
may appear in the Edit menu.
cThe standard aspect ratio of an image
shot with a digital camera is 3:4.
When an image is edited or printed in
the postcard or 3.5 x 5 inch size, it is
saved as a more horizontal print
image and its top and bottom edges
will be cut and displayed in black.
Symptom
Paper does not
feed.
Printing
Check
•Is the print paper properly
set in the paper tray?
•Are you using print paper
that was not designed for
the printer?
Cause/Solutions
cIf print paper is not properly loaded,
the printer may develop trouble.
Check the following:
•Is the correct set of print paper and
print cartridge loaded? (.page
11)
•Does the print paper is loaded in the
correct direction in the tray?
(.page 13)
• Did you place print paper exceeding
the limit in the paper tray?
(.page 13)
•Did you use the tray adaptor for the
3.5 x 5 inch print paper? (.page
13)
•Did you riffle the print paper
thoroughly?
•Did you bend or fold the print paper
before printing?
cUse print paper designed for the
printer.  If you use incompatible print
paper, the printer may develop
trouble.  (.page 11)
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							75 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
Paper does not
feed.
The print paper
emerges
partially during
printing in
process.
Check
•Is the print paper
jammed?
•Is it in the middle of the
printing process?
Cause/Solutions
cWhen the printer cannot feed the print
paper, the 
/(paper/cartridge error)
indicators flash and an error message
is displayed in the MONITOR OUT
mode.  Remove the paper tray and
check paper jam. (.page 89)
cThe print paper may emerge partially
during printing.  Wait for the print
paper to fully emerge before taking it
out.
Printed results
Symptom
The printed
pictures are
inferior in
quality.Check
•Did you print preview
image data?
•Did you print an image
whose size (width or
height) is smaller than 480
dots?
Is the following mark
displayed in the image
list?
•Did you use the Edit
menu to enlarge the
image?
Cause/Solutions
cDepending on the type of digital
camera used, preview images may be
displayed along with the primary
images in the thumbnail list.  The
printed quality of the preview images
will not be as good as the primary
images.  Note that if you delete the
preview images, the data for the
primary images may be damaged.
cWhen the image is displayed as the
mark shown on the left, it is a small
image.  The printing quality is rough
due to this small image size.
cChange the image size setting of the
digital camera you are using.
cAn enlarged image, depending on its
image size, will be printed with
deteriorated picture quality.
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							76 GB
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
The printed
pictures are
inferior in
quality.Check
•Did you allow dust
to get on the print
cartridge?
•Did you allow dust
or finger prints to
get on the printed
surface?
•Did you use used
print paper?
•Did you shoot an
image in the RAW
file format?
•Did you use an
AdobeRGB-
compliant digital
camera, not
compatible with
the DCF 2.0, to
shoot an image in
the AdobeRGB
mode?
Cause/Solutions
cWipe the plastic part of the print cartridge and
remove dust.
cDo not touch the printing surface (the
shiny-side with no imprint). Fingerprints on the
printing surface may result in imperfect
printing.
cDo not print on used print paper.  Printing an
image twice on the same paper will not make
the printed image thicker.
cWhen you shoot an image in the RAW file
format, a highly-compressed JPEG file may be
also recorded.  As the printer does not support
the RAW file format, it may use the JPEG file to
print an image.  A RAW file can be printed
from a PC.  For details, see the operating
instructions of the digital camera you are using.
What is a RAW file?
A RAW file is an original image file format to
save uncompressed, unprocessed still image
data captured from a digital camera.
For whether or not a digital camera can capture
an image in the RAW file format, see the
operating instructions of the digital camera.
cAn AdobeRGB image file that supports the DCF
2.0 will undergo color corrections, but an
AdobeRGB image file that does not support the
DCF 2.0 will be printed in vague colors without
color corrections.
What is an AdobeRGB?
An AdobeRGB is a color space that the Adobe
System Incorporated employs and uses as the
default setting for image processing software
including the Adobe Photoshop.  The
AdobeRGB, an optional color space extended
with the DCF 2.0, determines the color ranges
widely used in printing industry.
For whether or not a digital camera supports
the AdobeRGB, see the operating instructions of
the digital camera.
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							77 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
The picture
quality and
colors of the
image
previewed on
the screen
differs from
those printed.
The printed
image differs
when an image
is directly
printed from the
memory card or
an external
device inserted
into the printer’s
slot and when it
is printed via a
PC.
The date cannot
be printed.
The date is
printed
unintentionally.
Check
•Is “Date Print” set to
“On”?
•Does the image support
DCF?
•Is “Date Print” set to
“Off”?
•Was the date saved with
the image when it was
shot with the digital
camera?
Cause/Solutions
cBecause of differences in the
phosphor method or profiles of a TV
monitor, please regard the image
being displayed on the screen as just
a reference.  To adjust picture quality,
do either of the following:
–Menu - Set Up - Color Setting
(.page 50)
–Menu-Edit-Adjust (.page 33)
cBecause of the differences in the
printer’s internal processing and PC
software processing, the printed
images will be different.
cSet “Date Print” in the Set Up menu to
“On”. (.page 50)
cThe “Date Print” function of this unit
supports an image that is compatible
with the DCF standards.
cSet “Date Print” in the Set Up menu to
“On”. (.page 50)
cChange the camera settings.
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							78 GB
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
The image
cannot be
printed fully in
the print range.
Even if I set
“Borders” to
“No”, the image
is printed with
borders on both
sides.
Only part of an
image is printed.
The image is
stretched
horizontally
when printed.
There are white
lines or dots on
the printed
pictures.
Cause/Solutions
cSet “Borders” to “No”  by selecting
Menu - Set Up - Borders. (.page
49)
cDepending on the type of digital
camera used, the aspect ratio of the
recorded image differs, so the image
may not be printed covering the entire
printable area.
c
When you edit and save an image in
the postcard or 3.5 x 5 inch size, it is
saved as a print image including the
blank areas.  Even if you print it with
“Borders” set to “No”, you cannot
eliminate the borders on both sides of a
print.  To print without borders, edit
and save an image with “Borders” set
to “No”.  (.page 49)
cSet “Borders” to “Yes” to print the
whole area of an image. (.page 49)
cDepending on the type of digital
camera used, the image may be
stretched vertically if it has been
rotated or processed using your
digital camera. This is not because of
trouble with the printer, but because
the image was rewritten with your
digital camera.
cThe print head or paper path may be
soiled.  Use the supplied cleaning
cartridge to clean the head and path.
(.page 89)
Check
•Did you set “Borders” in
the Set Up menu to
“Yes”?
•Is the aspect ratio of the
image correct?
•Is the image edited and
saved with “Borders” set
to “Yes”?
• 
Did you set “Borders” in
the Set Up menu to
“Yes”?
•Did you rotate the image
or add other process?
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							79 GB
Troubleshooting
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Symptom
The picture is
too bright, dark,
reddish,
yellowish, or
greenish.
The eyes of the
subject are red.
Red-eye
reduction does
not take effect.
Check
•Did you enlarge, reduce
the size of, rotate, or
move an image after the
red-eye reduction?
Cause/Solutions
cAdjust an image by selecting Menu -
Edit - Adjust. (.page 33)
cAdjust fro the red-eye phenomenon
by selecting Menu - Edit - Red-eye
reduction. (.page 34)
cSet the size of the adjustment frame to
be two to seven times as large as the
eye. (.page 34)
cRed-eye reduction may not work
properly if other editorial operations
such as enlarging, reducing the size of,
rotating, or moving an image.
Perform these editorial operations first
and then perform red-eye reduction.
Settings
Symptom
The “Borders”
“Yes/No”
setting does not
take effect.Check
•Are you operating the
Creative Print menu?
Cause/Solutions
cIn the Creative Print menu, templates
are used and you cannot select
border/borderless prints.
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							80 GB
Digital Photo Printer -DPP-FP50_GB_UC2/CED/CEK/AU_ 2-599-949-11(1)
Saving or deleting an image
Symptom
You cannot save
an image.
You cannot
delete an image.
An image was
deleted
accidentally.
I cannot format
the “Memory
Stick”.
The “Memory
Stick” was
formatted
accidentally.
Check
• Is the memory card or an
external device protected?
•Is the write-protect switch
of the memory card in the
LOCK position?
•Is the memory card full?
•Is the memory card or an
external device protected?
•Is the image DPOF-preset?
•Is the write-protect switch
of the memory card in the
LOCK position?
•Are you using a “Memory
Stick-ROM”?
•Is the write-protect switch
of the memory card is in
the LOCK position?
• Is it a “Memory Stick-
ROM”?
Cause/Solutions
cRelease the protection and try saving
again.
cSlide the write-protect switch to the
write enable position. (.page 93)
cDelete unnecessary images (.page
52), or replace it with a new memory
card with sufficient free memory
space.  Save the image again.
c Release the protection and try
printing again.
c Release the DPOF preset with your
digital camera.
cSlide the write-protect switch to the
write enable position. (.page 93)
cYou cannot delete an image from or
format a “Memory Stick-ROM”.
cYou cannot recover an image once it is
deleted.
cSlide the write-protect switch to the
write enable position. (.page 93)
cYou cannot delete an image from or
format a “Memory Stick-ROM”.
cOnce the “Memory Stick” is
formatted, all the data is deleted and
cannot be recovered.  To prevent
accidental format, set the write -
protect switch to the LOCK position.
(.page 93)
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