Sony Clie Peg N710c Handheld User Manual

201Chapter6Additional information
Recharging problems
When I place my CLIE handheld in the cradle, it does not
recharge.
,Confirm that your CLIE handheld is well seated in the cradle.
,Confirm that your cradle is plugged into an AC power adapter.
,Confirm that you are using the cradle and AC adapter that came
with your CLIE handheld.
,Confirm your CLIE handheld is turned off. Otherwise, it will not
fully charge.
Password problems
I forgot the password, and my CLIE handheld is not locked.
,You can use...

202Chapter6Additional information
“Memory Stick®” media problems
I cannot copy/move data from “Memory Stick®” media to my
CLIE handheld.
,Your CLIE handheld requires at least twice the amount of memory
available as the data you are copying/moving. For example, if you
are copying/moving a 30K application, you must have at least 60K
free.
I inserted “Memory Stick” media, but the message “Please
insert Memory Stick media” appears.
,Your “Memory Stick” media is not recognized by your CLIE
handheld. Remove it...

203Chapter6Additional information
If you cannot perform a HotSync operation
If you have reviewed the items in the Troubleshooting list and the HotSync
problem persists, try the following procedures to perform a HotSync
operation.
Check that the device driver is working properly
Under Windows 2000 Professional
1Right-click the My Computer icon and then click Properties from
the shortcut menu.
The System Properties window is displayed.
2Click the Hardware tab and then click the Device Manager
button....

204Chapter6Additional information
Under Windows 98/98SE/Me
1Right-click the My Computer icon and then click Properties from
the shortcut menu.
The System Properties window is displayed.
2Click the Device Manager tab.
3Press the HotSync button on the cradle.
4If nothing happens in the Device Manager window, click
Refresh.
5Click theof Port (COM & LPT) and Universal serial bus
controller.
The
changes to.
When the device driver functions properly, SonyPEG Virtual Port
(COM*) and Sony PEG appear.
• If a “!”...

205Chapter6Additional information
9Click OK and then remove your CLIE handheld from the cradle.
10Perform a soft reset of your CLIE handheld.
11Restart your computer.
12Place your CLIE handheld on the cradle and then press the
HotSync button.
Checking for an unnecessary device driver in the Device
Manager tab
1Right-click the My Computer icon and then click Properties
from the shortcut menu.
The System Properties window is displayed.
2• When using Windows 2000 Professional, click the Hardware
tab and...

206Chapter6Additional information
You cannot perform a HotSync operation before you install
the Palm Desktop for CLIE software onto your computer
If you perform a HotSync operation before you install the CLIE drivers,
other drivers may be installed. Make sure to install the Palm Desktop for
CLIE software first and then perform a HotSync operation.
Do not use a USB hub
If you connect the cradle to your computer via a USB hub, you may not be
able to perform a HotSync operation properly. Make sure to...

207Chapter6Additional information
Getting Help
Sony offers several support options for your CLIE handheld. When you
have questions or trouble, please refer to one of the following for a solution:

Read This First (supplied), Operating Instructions (this guide), and
Add-on Application Guide (supplied) explain how to use your CLIE
handheld.

Your Sony CLIE Handheld support Web site
http://www.sony.com/peg/support/
Provides the latest information on your CLIE handheld. On this Web
site, you will find:
•...

208Chapter6Additional information
Specifications
OSPalm OS ver. 3.5
CPUDragonball VZ 33MHz
Memory
8 MB (DRAM)
4 MB (Flash memory)
User memory range:
approx. 7 MB
External input/output
Interface connector
IrDA (1.2)
Memory Stick slot
LCD display
Frontlight TFT color display
320 × 320 dots, 256 colors
Power requirements
AC power adapter (supplied)
DC5.7V
(dedicated connector)
Battery
Lithium ion battery
(built-in)
Battery life
15 days* (based on an average
of 30 minutes use per day)
Approx. 11 hours (in...

209Chapter6Additional information
Limited Warranty Statement
Sony Personal Entertainment Organizer Warranty
The  limited  warranty  on  your  hardware  covers  parts  and  labor  against  defects  in
material  or  workmanship  for  a  period  of  three  months  from  the  original  date  of
purchase.  You  can  extend  the  warranty  period  for  an  additional  nine  months  by
registering your CLIE handheld. See “Customer registration” in Read This First. Once
you register your CLIE handheld, the...

210Chapter6Additional information
This  Limited  Warranty  covers  only  the  hardware  components  packaged  with  the
Product. It does not cover the technical assistance for hardware or software usage and
it  does  not  cover  any  software  products  whether  or  not  contained  in  the  Product.
SONY excludes all warranties express or implied in respect of any software provided
with the product and any such software is provided AS IS unless expressly provided
for  in  any  enclosed  software  limited...