Sony Clie Peg N710c Handheld User Manual

191Chapter6Additional information
My CLIE handheld keeps turning itself off.
,Your CLIE handheld is designed to turn itself off after a period of
inactivity. This period can be set at one, two, or three minutes. See
“Setting the automatic shut-off time” (page 172).
My CLIE handheld is not making any sounds.
,Check the System Sound setting. See “Setting sounds” (page 173).
,While you are using the supplied headphones, you cannot hear
sound from your CLIE handheld.
My CLIE handheld has frozen.
,Perform a...

192Chapter6Additional information
Tapping and writing problems
When I tap the buttons or screen icons, my CLIE handheld
activates the wrong feature.
,Calibrate the screen. See “What you can do with Preferences”
(page 162).
When I tap the Menu icon, nothing happens.
,Not all applications or screens have menus. Try changing to a
different application.
I cannot get my CLIE handheld to recognize my handwriting.
,For your CLIE handheld to recognize handwriting input with the
stylus, you need to use Graffiti
®...

193Chapter6Additional information
Application problems
I tapped the Today button, but it does not show the correct
date.
,Your CLIE handheld is not set to the current date. Make sure the Set
Date box in the General Preferences screen displays the current date.
See “Setting the General preferences” (page 170).
I know I entered some records, but they do not appear in the
application.
,Check the Categories drop-down list (upper-right corner). Choose
All to display all of the records for the application....

194Chapter6Additional information
I cannot find an image pasted in an Address Book record.
,If you use the Palm Desktop for CLIE software to change the
category of the Address Book record, you may not be able to locate
the pasted image on your CLIE handheld. Change the category on
your CLIE handheld.
I changed Currencies in Expense, but they do not appear in
the application.
,Retry setting Currencies in the Select Currencies dialog box.
HotSync problems
I cannot perform a HotSync operation. What should I...

195Chapter6Additional information
I am using Outlook® as my PIM, but I cannot do a HotSync operation.
,Click the HotSync Manager and choose Custom. Check that the
correct conduit is active.
,Check that the correct conduit is installed. Reinstall the HotSync
Manager and make sure the correct conduit is selected.
,Make sure that Intellisync Lite is installed. See “Step 4: Installing the
Palm Desktop for CLIE software onto your computer” in the Read
This First manual for details.
I cannot launch the HotSync...

196Chapter6Additional information
,Make sure your CLIE handheld is seated in the cradle correctly.
,Make sure the gold-plated connectors on the cradle and your CLIE
handheld are clean. Use a pencil eraser to clean them.
I cannot perform a HotSync operation via modem.
Check the following on your computer:
,Make sure your computer is turned on and that it does not shut
down automatically as part of an energy-saving feature.
,Make sure the modem connected to your computer is turned on and
is connected to...

197Chapter6Additional information
Check the following on your CLIE handheld:
,If the telephone line you are using has Call Waiting, make sure you
selected the Disable call waiting option under “Modem Sync Phone
Setup” on your CLIE handheld and entered the correct code.
,Make sure the telephone line you are using is not noisy. This can
interrupt communications.
,Check the batteries in your modem and replace them if necessary.
I cannot perform an IR HotSync operation.
,Make sure that the HotSync Manager is...

198Chapter6Additional information
My CLIE handheld displays the message “Waiting for sender”
when it is near my computer’s infrared port.
,Your computer’s infrared port may be set to search automatically for
the presence of other infrared devices. Do the following to turn off
this option:
1In the Windows task bar, select Start, point to Settings, and then
select Control Panel.
2Double-click Infrared.
3Click the Options tab.
4Clear the selection of the option “Search for and provide status for
devices...

199Chapter6Additional information
,Make a copy of your Palm folder. Uninstall, and then reinstall the
Palm Desktop for CLIE software.
,Turn on your CLIE handheld and then tap the Home 
 icon. Tap
the HotSync icon, then tap Local.
When I perform a HotSync operation, my information does
not transfer to the Palm Desktop for CLIE software.
,If you have performed a HotSync operation successfully, but you
cannot find the data from your CLIE handheld on the Palm Desktop
for CLIE software, check to see that you...

200Chapter6Additional information
Beaming problems
I cannot beam data to another Palm OS PDA.
,Confirm that your CLIE handheld and the other Palm OS PDA are
between 4 inches (approximately 10 centimeters) and 8 inches
(approximately 20 centimeters) apart, and that the path between the
two handhelds is clear of obstacles. Beaming distance to other Palm
OS PDA may be different.
,Move your CLIE handheld closer to the receiving handheld.
,Make sure that the Beam Receive function of the other Palm OS PDA
is...