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Sony Bdv E800w Operating Instructions

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Page 91

Additional Information
91GB
On moving the system
Before moving the system, make sure that there is no 
disc inserted, and remove the AC power cord (mains 
lead) from the wall outlet (mains).
About S-AIR function
 As the S-AIR function transmits sound by radio 
waves, heed the following:
– Sound may skip when radio waves are obstructed. 
This is a characteristic of radio waves and is not 
malfunction.
– Equipment that generates electromagnetic energy, 
such as a microwave oven, may interfere with 
sound...

Page 92

92GB
Troubleshooting
If you experience any of the following difficulties while using the system, use this troubleshooting 
guide to help remedy the problem before requesting repairs. Should any problem persist, consult your 
nearest Sony dealer.
Note that if service personnel changes some parts during repair, these parts may be retained.
In the event of a problem with the S-AIR function, have a Sony dealer check the entire system together 
(S-AIR main unit and sub unit).
Power
Picture
Symptom Remedy
The...

Page 93

Additional Information
93GB
Sound
The picture is not output 
correctly. Check the [Output Video Format] settings (page 80).
Picture noise appears.  The disc is dirty or flawed.
 If the picture output from your system goes through your VCR to get to your 
TV, the copy-protection signal applied to some BD/DVD programs could affect 
picture quality. If you still experience problems even when you connect your 
unit directly to your TV, try connecting your unit to the other input jacks.
Even though you set...

Page 94

94GB
Operation
The surround effect is difficult to 
hear when you are playing a 
sound track of Dolby Digital, 
DTS, or MPEG audio. Check the decoding mode setting (page 37).
 Check the speaker connections and settings (pages 20, 70).
 Depending on the BD/DVD, the output signal may not be the entire 5.1 channel. 
It may be monaural or stereo even if the sound track is recorded in Dolby 
Digital or MPEG audio format.
The sound comes from the center 
speaker only. Depending on the disc, the sound may come...

Page 95

Additional Information
95GB
The disc does not play.  The disc is dirty.
 There is no disc inserted.
 The disc is upside down.
Insert the disc with the playback side facing down.
 The disc is skewed on the disc tray.
 You are attempting to play a disc with a format that cannot be played back by 
this system (page 100).
 The region code on the BD/DVD does not match the system.
 Moisture has condensed inside the unit and may cause damage to the lenses. 
Remove the disc and leave the unit turned on for about...

Page 96

96GB
The Control for HDMI function 
does not work. When “HDMI” does not light up in the front panel display, check the HDMI 
connection (page 22).
 Set [Control for HDMI] in [HDMI Settings] to [On] (page 85).
 Make sure that the connected component is compatible with the [Control for 
HDMI] function.
 Check that the AC power cord (mains lead) of the connected component is 
connected securely.
 Check the connected component’s setting for the Control for HDMI function. 
Refer to the operating instructions...

Page 97

Additional Information
97GB
The S-AIR function
Symptom Remedy
S-AIR connection is not 
established (sound transmission 
is not established), e.g., the 
indicator of the S-AIR sub unit 
does the following:
 Turns off.

 Turns red. If you use another S-AIR main unit, place it more than 8 meters away from the 
unit.
 Confirm the ID of the unit and S-AIR sub unit (page 61).
 You performed pairing the unit and another S-AIR sub unit. Perform pairing of 
the desired S-AIR sub unit (page 63).
 The unit is...

Page 98

98GB
Surround amplifier operation
If no sound is output from the surround speakers, check the status of the POWER / ON LINE indicator 
on the surround amplifier. For details of the POWER / ON LINE indicator, see “Step 3: Setting up the 
Wireless System” (page 31).
Symptom Remedy
The power is not turned on.  Check that the AC power cord (mains lead) is connected securely.
The POWER / ON LINE 
indicator does not turn on.Turn off the surround amplifier and remove the AC power cord (mains lead) of 
the...

Page 99

Additional Information
99GB
Self-diagnosis Function 
When the self-diagnosis function is activated to 
prevent the system from malfunctioning, an 
error code appears in the front panel display, or 
just   appears without any messages on the 
entire screen. In these cases, check the 
following.
When an error code appears in 
the front panel display
When just   appears without 
any messages on the entire 
screen
Contact your nearest Sony dealer or local 
authorized Sony service facility.
Error code...

Page 100

100GB
Playable Discs
* JPEG format conforming to UDF (Universal Disk Format).
** Some AVCHD format discs may not play, depending on the recording condition. The AVCHD format disc will 
not play if it has not been correctly finalized.
Notes about BD-ROM compatibility
Since the Blu-ray Disc specifications are new and evolving, some discs may not be playable depending 
on the disc type and the version.
The audio output differs depending on the source, connected output jack, and selected audio settings....
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