Sony Bdv E800w Operating Instructions

							Additional Information
91GB
On moving the system
Before moving the system, make sure that there is no 
disc inserted, and remove the AC power cord (mains 
lead) from the wall outlet (mains).
About S-AIR function
 As the S-AIR function transmits sound by radio 
waves, heed the following:
– Sound may skip when radio waves are obstructed. 
This is a characteristic of radio waves and is not 
malfunction.
– Equipment that generates electromagnetic energy, 
such as a microwave oven, may interfere with 
sound transmission.
 As the S-AIR function uses the radio waves that share 
the same frequency as other wireless systems, such as 
wireless LAN or Bluetooth, interference or poor 
transmission may result. In this case, take the 
following steps:
– Do not install the system near other wireless 
systems.
– Do not use the system and the other wireless 
systems at the same time.
 The transmission distance differs depending on the 
usage environment. Find a location where 
transmission between the S-AIR main unit and sub 
unit is most effective, and install the S-AIR main unit 
and sub unit there. 
Notes about the Discs
On handling discs
 To keep the disc clean, handle the disc by its 
edge. Do not touch the surface.
 Do not stick paper or tape on the disc.
 Do not expose the disc to direct sunlight or 
heat sources such as hot air ducts, or leave it in 
a car parked in direct sunlight as the 
temperature may rise considerably inside the 
car.
 After playing, store the disc in its case.
On cleaning
 Before playing, clean the disc with a cleaning 
cloth.
Wipe the disc from the center out.
 Do not use solvents such as benzine, thinner, 
commercially available cleaners, or anti-static 
spray intended for vinyl LPs.
This system can only playback a standard 
circular disc. Using neither standard nor circular 
discs (e.g., card, heart, or star shape) may cause 
a malfunction.
Do not use a disc that has a commercially 
available accessory attached, such as a label or 
ring.
 
						

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Troubleshooting
If you experience any of the following difficulties while using the system, use this troubleshooting 
guide to help remedy the problem before requesting repairs. Should any problem persist, consult your 
nearest Sony dealer.
Note that if service personnel changes some parts during repair, these parts may be retained.
In the event of a problem with the S-AIR function, have a Sony dealer check the entire system together 
(S-AIR main unit and sub unit).
Power
Picture
Symptom Remedy
The power is not turned on.  Check that the AC power cord (mains lead) is connected securely.
"/1 after “STANDBY” disappears from the front panel display.
If “PROTECTOR” and “PUSH 
POWER” appear alternately in 
the front panel display.Press "/1 to turn off the system, and check the following items after 
“STANDBY” disappears.
 Are the + and – speaker cords short-circuited?
 Are you using only the specified speakers?
 Is anything blocking the ventilation holes of the system?
 After checking the above items and fixing any problems, turn on the system. If 
the cause of the problem cannot be found even after checking all the above 
items, consult your nearest Sony dealer.
Symptom Remedy
There is no picture.  The video connecting cords are not connected securely.
 The video connecting cords are damaged.
 The unit is not connected to the correct TV input jack (page 22).
 The video input on the TV is not set so that you can view pictures from the 
system.
 Check the output method on your system (page 22).
 Re-connect the connecting cord securely.
 The unit is connected to an input device that is not HDCP (High-bandwidth 
Digital Content Protection) compliant (“HDMI” on the front panel does not 
light up) (page 22).
 When playing a double-layer DVD, the video and audio may be momentarily 
interrupted at the point where the layers switch.
No picture appears when the 
video output resolution selected 
in [Output Video Format] is 
incorrect. Press and hold N and Z on the unit for more than 5 seconds to reset the video 
output resolution to the lowest resolution.
Video signals are not output 
from the jacks, other than from 
the HDMI OUT jack, when 
connecting the HDMI OUT jack 
and other video output jacks at 
the same time. Set [Output Video Format] to [Component Video] (page 80).
The dark area of the picture is too 
dark/the bright area is too bright 
or unnatural. Set [Picture Quality Mode] to [Standard] (default) (page 46).
 
						

							Additional Information
93GB
Sound
The picture is not output 
correctly. Check the [Output Video Format] settings (page 80).
Picture noise appears.  The disc is dirty or flawed.
 If the picture output from your system goes through your VCR to get to your 
TV, the copy-protection signal applied to some BD/DVD programs could affect 
picture quality. If you still experience problems even when you connect your 
unit directly to your TV, try connecting your unit to the other input jacks.
Even though you set the aspect 
ratio in [TV Type] of [Video 
Settings], the picture does not fill 
the TV screen. The aspect ratio on the disc is fixed.
Color irregularity occurs on the 
TV screen. If the speakers are used with a CRT-based TV or projector, install the speakers 
at least 0.3 meters from the TV set.
 If the color irregularity persists, turn off the TV set once, then turn it on after 15 
to 30 minutes.
 If howling occurs, reposition the speakers farther away from the TV set.
 Make sure that no magnetic object (magnetic latch on a TV stand, health care 
device, toy, etc.) is placed near the speakers.
Symptom Remedy
There is no sound.  The speaker cord is not connected securely.
 Press   on the remote if “MUTING ON” is displayed in the front panel 
display. 
 The system is in pause mode. Press N to return to normal play mode.
 Fast forward or fast reverse is performed. Press N to return to normal play 
mode.
 Check the speaker settings (page 70). 
 Slow forward or freeze frame is performed. Press N to return to normal play 
mode.
No sound is output from the 
HDMI OUT jack.  The HDMI OUT jack is connected to a DVI (Digital Visual Interface) device 
jacks do not accept audio signals.
 Try the following: 1 Turn the system off and on again. 2 Turn the connected 
component off and on again. 3 Disconnect and then connect an HDMI cable 
again.
 Set [BD/DVD Audio Output] to [HDMI priority] (page 82).
The left and right sounds are 
unbalanced or reversed. Check that the speakers and components are connected correctly and securely.
There is no sound from the 
subwoofer. Check the speaker connections and settings (pages 20, 70).
Severe hum or noise is heard.  Check that the speakers and components are connected securely.
 Check that the connecting cords are away from a transformer or motor, and at 
least 3 meters away from your TV set or a fluorescent light.
 Move your TV away from the audio components.
 The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with 
alcohol.
 Clean the disc.
The sound loses stereo effect 
when you play a CD. Select stereo sound by pressing   
(page 53).
 Make sure the unit is connected properly.
Symptom Remedy
 
						

							94GB
Operation
The surround effect is difficult to 
hear when you are playing a 
sound track of Dolby Digital, 
DTS, or MPEG audio. Check the decoding mode setting (page 37).
 Check the speaker connections and settings (pages 20, 70).
 Depending on the BD/DVD, the output signal may not be the entire 5.1 channel. 
It may be monaural or stereo even if the sound track is recorded in Dolby 
Digital or MPEG audio format.
The sound comes from the center 
speaker only. Depending on the disc, the sound may come from the center speaker only.
No sound is heard from the 
center speaker. Check the speaker connections and settings (pages 20, 70).
 Check the decoding mode setting 
(page 37).
 Depending on the source, the effect of the center speaker may be less 
noticeable.
 A 2 channel source is being played.
No sound or only a very low-
level sound is heard from the 
surround speakers. Check the speaker connections and settings (pages 20, 70).
 Check the decoding mode setting 
(page 37).
 Depending on the source, the effect of the surround speakers may be less 
noticeable.
 Check the wireless setting (page 31).
 A 2 channel source is being played.
The beginning of the sound is cut 
off. Set the sound mode to “
MOVIE” or “MUSIC” (page 52).
 Select “A.F.D. STD” for the decoding mode (page 37).
The sound effects are disabled.  The effects of SOUND MODE, DYNAMIC BASS, NIGHT, “TONE,” and 
“DEC. MODE” may be disabled depending on the input stream (page 82).
Distortion occurs in the sound of 
a connected component. Reduce the input level for the connected component by setting [Attenuate - TV] 
or [Attenuate - AUDIO] (page 81).
Symptom Remedy
Radio stations cannot be tuned 
in. Check that the antenna (aerial) is connected securely. Adjust the antenna 
(aerial) or connect an external antenna (aerial) if necessary.
 The signal strength of the stations is too weak (when tuning in with automatic 
tuning). Use direct tuning.
 No stations have been preset or the preset stations have been cleared (when 
tuning by scanning preset stations). Preset the stations (page 56).
 Press DISPLAY so that the frequency appears in the front panel display.
The remote does not function.  There are obstacles between the remote and the unit.
 The distance between the remote and the unit is too far.
 The remote is not pointed at the remote sensor on the unit.
 The batteries in the remote are weak.
 When you cannot perform menu operations via the front panel display, press 
HOME on the remote.
Symptom Remedy
 
						

							Additional Information
95GB
The disc does not play.  The disc is dirty.
 There is no disc inserted.
 The disc is upside down.
Insert the disc with the playback side facing down.
 The disc is skewed on the disc tray.
 You are attempting to play a disc with a format that cannot be played back by 
this system (page 100).
 The region code on the BD/DVD does not match the system.
 Moisture has condensed inside the unit and may cause damage to the lenses. 
Remove the disc and leave the unit turned on for about half an hour.
 The system cannot play a recorded disc that is not correctly finalized 
(page 100).
File names are not displayed 
correctly. The system can only display ISO 8859-1-compliant character formats. Other 
character formats may be displayed differently.
 Depending on the writing software used, the input characters may be displayed 
differently.
A disc does not start playing 
from the beginning. Resume Play has been selected.
Press OPTIONS and select [Play from start], then press  .
 The title or BD/DVD menu automatically appears on the TV screen.
The system starts playing the 
disc automatically. The BD/DVD features an auto playback function.
Playback stops automatically.  Some discs may contain an auto pause signal. While playing such a disc, the 
system stops playback at the auto pause signal.
You cannot perform some 
functions such as stop or search. Depending on the disc, you may not be able to perform some of the operations 
above. Refer to the operating instructions supplied with the disc.
Messages do not appear on the 
TV screen in the language you 
want. In the Setup Display, select the desired language for the on-screen display in 
[OSD] in [System Settings] (page 86).
The language for the soundtrack/
subtitle or angles cannot be 
changed. Try using the BD’s or DVD’s menu instead of the direct selection button on the 
remote (page 43).
 Multi-lingual tracks/subtitles or multi-angles are not recorded on the BD or 
DVD being played.
 The BD or DVD prohibits the changing of the language for the sound track/
subtitle or angles.
The disc tray does not open and 
you cannot remove the disc even 
after you press Z. Try the following: 1 Press and hold VOLUME – and Z on the unit for more 
than 5 seconds to open the disc tray. 2 Remove the disc. 3 Disconnect the AC 
power cord (mains lead) from the wall outlet (mains), then reconnect after 
several minutes.
A disc cannot be ejected and 
“LOCKED” appears in the front 
panel display. Contact your Sony dealer or local authorized Sony service facility.
The system does not work 
normally. Disconnect the AC power cord (mains lead) from the wall outlet (mains), then 
reconnect after several minutes.
Symptom Remedy
 
						

							96GB
The Control for HDMI function 
does not work. When “HDMI” does not light up in the front panel display, check the HDMI 
connection (page 22).
 Set [Control for HDMI] in [HDMI Settings] to [On] (page 85).
 Make sure that the connected component is compatible with the [Control for 
HDMI] function.
 Check that the AC power cord (mains lead) of the connected component is 
connected securely.
 Check the connected component’s setting for the Control for HDMI function. 
Refer to the operating instructions supplied with the component.
 If you change the HDMI connection, connect and disconnect the AC power 
cord (mains lead), or have a power failure, set [Control for HDMI] in [HDMI 
Settings] to [Off], then set [Control for HDMI] in [HDMI Settings] to [On] 
(page 85).
 For details, see “Using the Control for HDMI Function for “BRAVIA” Sync” 
(page 66).
No sound is output from the 
system and TV while using the 
System Audio Control function. Make sure that the connected TV is compatible with the System Audio Control 
function.
 For details, see “Using the Control for HDMI Function for “BRAVIA” Sync” 
(page 66).
The external memory is not 
recognized. Try the following: 1 Turn the system off. 2 Align the V m ar k  o f  t h e  E X T  s l o t  
with the V mark on the external memory, and insert the external memory 
(USG1H only). 3 Turn the system on. 4 Check that the EXT indicator lights 
up in the front panel display.
Bonus contents or other data that 
are contained in a BD-ROM 
cannot be played. Try the following: 1 Remove the disc. 2 Turn the system off. 3 Remove and 
re-insert the external memory (page 28). 4 Turn the system on. 5 Check that 
the EXT indicator lights up in the front panel display. 6 Insert the BD-ROM 
with BonusView/BD-Live.
A message indicating that the 
local storage does not have 
enough space appears on the 
screen. Delete unnecessary data in the external memory (page 48).
The unit does not work and 
“CHILD LOCK” appears in the 
front panel display when you 
press any button on the unit. Set the child lock function to off (page 75).
The system menu does not work.  Press HOME on the remote.
Symptom Remedy
 
						

							Additional Information
97GB
The S-AIR function
Symptom Remedy
S-AIR connection is not 
established (sound transmission 
is not established), e.g., the 
indicator of the S-AIR sub unit 
does the following:
 Turns off.

 Turns red. If you use another S-AIR main unit, place it more than 8 meters away from the 
unit.
 Confirm the ID of the unit and S-AIR sub unit (page 61).
 You performed pairing the unit and another S-AIR sub unit. Perform pairing of 
the desired S-AIR sub unit (page 63).
 The unit is paired to another S-AIR sub unit. To cancel pairing, reset the ID of 
the unit and S-AIR sub unit (page 61).
 Install the S-AIR main unit and S-AIR sub unit away from other wireless 
products.
 Stop using another wireless product.
 The S-AIR sub unit is turned off. Make sure the AC power cord (mains lead) is 
connected and turn on the S-AIR sub unit.
No sound is heard from the 
S-AIR sub unit. If you use another S-AIR main unit, place it more than 8 meters away from the 
unit.
 Confirm the ID of the unit and S-AIR sub unit (page 61).
 Confirm the pairing setting (page 63).
 Install the S-AIR main unit and S-AIR sub unit closer together.
 Avoid use of equipment that generates electromagnetic energy, such as a 
microwave oven.
 Install the S-AIR main unit and S-AIR sub unit away from other wireless 
products.
 Stop using another wireless product.
 Change the “RF CHANGE” setting (page 65).
 Change the ID settings of the S-AIR main unit and S-AIR sub unit.
 Turn off the system and S-AIR sub unit, then turn on them.
There is noise or the sound skips.  If you use another S-AIR main unit, place it more than 8 meters away from the 
unit.
 Install the S-AIR main unit and S-AIR sub unit closer together.
 Avoid use of equipment that generates electromagnetic energy, such as a 
microwave oven.
 Install the S-AIR main unit and S-AIR sub unit away from other wireless 
products.
 Stop using another wireless product.
 Change the “RF CHANGE” setting (page 65).
 Change the ID settings of the S-AIR main unit and S-AIR sub unit.
 
						

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Surround amplifier operation
If no sound is output from the surround speakers, check the status of the POWER / ON LINE indicator 
on the surround amplifier. For details of the POWER / ON LINE indicator, see “Step 3: Setting up the 
Wireless System” (page 31).
Symptom Remedy
The power is not turned on.  Check that the AC power cord (mains lead) is connected securely.
The POWER / ON LINE 
indicator does not turn on.Turn off the surround amplifier and remove the AC power cord (mains lead) of 
the surround amplifier, then check the following items.
 Are the + and – speaker cords short-circuited?
 Is anything blocking the ventilation holes of the surround amplifier?
After checking the above items and fixing any problems, connect the AC power 
cord (mains lead) of the surround amplifier and turn on the surround amplifier. 
If the cause of the problem cannot be found even after checking all the above 
items, consult your nearest Sony dealer.
There is no sound.
Check the status of the 
POWER / ON LINE indicator on 
the surround amplifier. turns green
– Check the speaker connections and settings.
– The volume of the unit is set to minimum.
– The unit is in muting status.
– Depending on the source or the settings of the unit, the effect of the speakers 
may be less noticeable.
– Headphones are connected.
 flashes green
– The unit is not turned on.
– You performed pairing the unit and another S-AIR sub unit.
– The surround amplifier is paired to another S-AIR main unit.
– Confirm the IDs of the unit and surround amplifier (page 61).
– Pairing operation is not completed.
– Sound transmission is poor. 
Move the surround amplifier so that the POWER / ON LINE indicator turns 
green.
– Install the unit and surround amplifier apart from another wireless product.
– Stop using another wireless product.
– The wireless transceiver(s) is/are not inserted correctly.
 turns red
– Change the SURROUND SELECTOR switch (SURROUND or 
SURROUND BACK) of the surround amplifier to match the unit.
“HP NO LINK” and “VOLUME 
MIN” appear alternately in the 
front panel display, and the 
volume of the unit becomes 
minimum. Volume becomes the minimum when you turn off the surround amplifier with 
headphones connected before you turn off the unit or if radio reception is poor. 
In these cases, check radio reception, and set the volume again.
 
						

							Additional Information
99GB
Self-diagnosis Function 
When the self-diagnosis function is activated to 
prevent the system from malfunctioning, an 
error code appears in the front panel display, or 
just   appears without any messages on the 
entire screen. In these cases, check the 
following.
When an error code appears in 
the front panel display
When just   appears without 
any messages on the entire 
screen
Contact your nearest Sony dealer or local 
authorized Sony service facility.
Error code Corrective action
Exxxx Contact your nearest Sony dealer or 
local authorized Sony service 
facility and give the error code.
SYSTEM ERR
UPDATE NGTurn off the system and disconnect 
the AC power cord (mains lead) 
from the wall outlet (mains), then 
reconnect and turn the system on. If 
the system does not work normally, 
consult your nearest Sony dealer or 
local authorized Sony service 
facility.
 
						

							100GB
Playable Discs
* JPEG format conforming to UDF (Universal Disk Format).
** Some AVCHD format discs may not play, depending on the recording condition. The AVCHD format disc will 
not play if it has not been correctly finalized.
Notes about BD-ROM compatibility
Since the Blu-ray Disc specifications are new and evolving, some discs may not be playable depending 
on the disc type and the version.
The audio output differs depending on the source, connected output jack, and selected audio settings.
Discs that cannot be played
 BDs with cartridge

 HD DVDs
 DVD Audio discs
 PHOTO CDs
 Data part of CD-Extras

 HD layer on Super Audio CDs
 BD-ROMs/DVD VIDEOs with a different region code (page 101).
Type Disc logo Characteristics Icon
Blu-ray Disc
BD-ROMs and BD-REs/BD-Rs in 
BDMV and BDAV mode, including 
8 cm discs (single layer) and DL 
discs
DVD VIDEODiscs such as movies that can be 
purchased or rented
DVD/DATA DVDDVD+RWs/DVD+Rs in +VR mode 
or DVD-RWs/DVD-Rs in video and 
VR mode, including 8 cm discs 
(single layer) and DVD+R DL/
DVD-R DL discs
DVD+RWs/DVD+Rs/DVD-RWs/
DVD-Rs containing JPEG* image 
files
AVCHDDiscs recorded in AVCHD format**
CDMusic CDs or CD-Rs/CD-RWs in 
music CD format
DATA CD           – CD-Rs/CD-RWs containing JPEG 
image files
TM