Siemens HiPath Xpressions Compact Service Guidline
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Service Guideline HiPath Workpoint Clients
HiPath Xpressions Compact V1.0
Issue 1.0 from 02/02 Page 11 of 24 HiPath Xpressions Compact V1.0 L30251-U600-A284 1)3)
integrated voice mail system DU284
for 24 ports with IVML24 module to
Hicom 150 H Office Pro V 1.2 or HiPath 3700/3750
(Wall and 19 rack models)
consisting of:
1 x IVML24 board
S30122-H7380-X
Legend:
1) Possible max. 1x in Hicom 150 H V1.2 (Point, Com and Pro) or HiPath 3000.
System upgrade possibly required.
The IVMS8 or IVMS8R or IVML8 or IVML24 board each occupy one slot in the switch.
2) To be ordered max. 1 time as an option for Xpressions Compact, type IVMS8/IVMS8R, IVML8
or IVML24.
3) The documentation for HiPath Xpressions Compact (operating documentation) is included with
the switch documentation on the CD-ROM.
It may be necessary to re-order the current system documentation on CD-ROM under P31003-
H1012-C100-*-6Z19 from LFZ-Fürth if older version switches are upgraded with HiPath
Xpressions Compact.
Note:
VOGT electronic Witten GmbH includes HiPath Xpressions Compact as a board with the delivery
of the PBX. Approximately 90% of all HiPath Xpressions Compacts are expected to be delivered
with the PBX. A separate delivery/start-up is also planned as a part of the after-sales.
Complaints concerning the delivery should be sent to the hotline at Vogt Electronic Witten GmbH,
using the complaint form included with the delivery.
2.4.2 Delivery procedure, Damage during transport, and Unpacking quality
For information on the delivery procedure, damage during transport, and unpacking quality, see
Service Guideline General
Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 12 of 24 2.5 Warranty The warranty period for the end customer in Germany is 12 months from the time of the handover of the operational system to the customer. In the international market, the warranty periods may be also shorter or longer depending on statu- tory regulations. 2.6 Reporting 2.6.1 SIS data SIS is the management and information system for trouble reports. Product family Applications Product group Voice/Mail Solution Product type Xpressions Compact Code number Version 1.0 Product identification data Appropriate forms must be used for the service code and TAS key. Product category A Product group 071 Sales region Market segment (GBK) N021 Sales channel 071 3 Installation/start-up/maintenance 3.1 Requirements placed on service personnel/skills No particular skills are required. Knowledge of the HiPath 3000 V1.2 system is required. 3.2 Installation and start-up The steps necessary for the installation and start-up can be found in the HiPath Xpressions Compact Installation and Administration Manual. Service personnel can access this edition at - the following Intranet link: http://cmweb01.mch.pn.siemens.de/e_doku/en/index.htm
Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 13 of 24 Installation The HiPath Xpressions Compact boards are handled like other HiPath 3000 boards. HiPath Xpressions Compact (P8/P8R and S8/S8R) boards may not be inserted or removed while the system is running; the HiPath Xpressions Compact (L8) and (L24) boards may be removed while the system is running. Attention: packing protection covering: Before starting up the board, the packing protection covering on the HiPath Xpressions Compact board must be removed. When the board is returned or sent in (transport) for repair, this packing protection covering (cardboard block) must be attached again. System Requirements The following requirements must be met for the installation of the HiPath Xpressions Compact: • an available slot in HiPath 3700/3750 systems for one HiPath Xpressions Compact (L24) not together with an SLMO24 on the same PCM bus, in HiPath 3350/3550 wall systems only the lower slots • one HiPath Xpressions Compact board per system: HiPath Xpressions Compact (P8): S30122-Q7379-X100 HiPath Xpressions Compact (P8R): S30122-Q7379-Z100 HiPath Xpressions Compact (S8): S30122-Q7379-X HiPath Xpressions Compact (S8R): S30122-K7379-Z HiPath Xpressions Compact (L8): S30122-Q7380-X100 HiPath Xpressions Compact (L24): S30122-Q7380-X • a ferrite bead: only in HiPath 3700/3750 systems. Part number: C39022-Z7000-C7 HiPath Xpressions Compact software: HE100V.01.1xx and later (P50038-P0100-A1-*) • PBX hardware: HiPath 3000 V1.2 with control unit (CBCPR, CBCC, CBCP, CBRC, CBRP) • PBX software: HiPath 3700/3750: HE550S.53.7xx and later (P30370-P855-A610-*) HiPath 3500/3550: HE550U.53.7xx and later (P30370-P856-A610-*) HiPath 3300/3350: HE550T.53.7xx and later (P30370-P857-A610-*) HiPath 3000 ManagerE: HA550B.53.xxx and later (P50038-P1510-A1-*) Commissioning/start-up Software and languages (voice prompts/system announcements) have already been installed on the HiPath Xpressions Compact board. After the boards have been inserted, the start-up to standby mode occurs (default start-up). The proper system start-up can be monitored with the diagnostic LEDs. Then the administration can be performed with the HiPath 3000 Manager E. Customer Orientation: The customer is given a brief introduction (basic training, 0.5 hour).
Service Guideline HiPath Workpoint Clients
HiPath Xpressions Compact V1.0
Issue 1.0 from 02/02 Page 14 of 24
3.3 Maintenance process
3.3.1 SW corrections
Through the mailbox, the ICN EN HO SE 6 development provides level 2 support for
troubleshooting a service release.
The installation of SW updates takes place over the HiPath 3000 Manager E.
If there is a HiPath Xpressions Compact online in this HiPath system, the IVM tab is shown in the
maintenance dialog.
The SW update can be imported both locally and remotely over the TCP/IP interface, IMOD or via
ISDN.
Mailboxes that were set up with the old software retain the greeting texts, messages and system
configuration.
If the message memory must be read out because of a board replacement, this is usually done lo-
cally over the TCP/IP interface because of the large amount of data.
3.3.2 HW corrections
The repair is done by replacing the appropriate HiPath Xpressions Compact board.
3.3.3 New SW versions
ICN EN HO mailbox (analog and ISDN access): Telephone: 02302/667 - 3172
Telephone: 02302/278130
Note:
The product support mailbox is only available to support level 2.
The mailbox can be reached with both analog and digital ISDN access.
Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 15 of 24 3.4 On-site system access • Via V.24 system interface using the HiPath 3000 Manager E/C service tool - Access only possible with user identification and password • Via integrated digital modem (ISDN B channel access) using HiPath 3000 Manager E/C service tool - Access only possible with user identification and password • Via integrated analog modem (IMOD, max. transfer rate 9600 baud) using HiPath 3000 Manager E/C service tool - Access only possible with user identification and password • Via IP protocol - Access only possible with user identification and password Affects all HiPath Xpressions Compact boards: A direct connection between the TCP/IP stack and a local service PC over a cross-link cable or between the TCP/IP stack and the customer LAN is only allowed for service purposes in the framework of a short-term connection. The connection must be removed after the completion of the service routine. Note: The customer can also make customised changes himself/herself using a PC and the HiPath 3000 Manager C service tool. 3.5 Remote system access • Via integrated digital modem (ISDN B channel access) using HiPath 3000 Manager E service tool - Access only possible with user identification and password • Via integrated analog modem (IMOD, max. transfer rate 9600 baud) using HiPath 3000 Manager E service tool - Access only possible with user identification and password • Via IP protocol - Access only possible with user identification and password Note: The Assistant E must work together with the certified Hicom Teleservice tool (HTS tool) program.
Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 16 of 24 3.6 Data backup 3.6.1 Protection of the Data in the User Mailboxes It is vital that user mailboxes be protected by password. The users obtain access to their mailbox • on their own telephone by dialling the direct access number of the integrated voicemail system and entering a password (or alternatively by pressing a function key (instead of the direct access number) and entering a password) • from another internal telephone by dialling the direct access number, their own telephone number and entering a password • from an external telephone by dialling the direct access number of the integrated voicemail system and entering a password The password may have 3 – 8 characters. It is also possible to use remote administration to change the mailbox parameters. 3.6.2 Password Protection for Administration and Maintenance Password protection similar to that for the Hicom HiPath 3000 Manager E/C E/C tools has been defined for the service technicians and the customer. The access to system data is possible regardless of the selected access only after the entry of a user identification (identification) and the accompanying password (authentication). 3.6.3 Data Backup The HiPath 3000 (3350/3550/3750) systems place an automatic backup of the customer data (authorisation, individual settings, etc.) daily (11:59 pm) on the flashcard that also contains the system programs. This procedure can also be initiated manually. The customer data for the HiPath Xpressions Compact is not included here; this is stored on the HiPath Xpressions Compact board. The data-protection of Xpressions Compact takes place on the integrated Harddisk, consequently the current customer data get lost after one restart. A protection of the equipment-parameters takes place, in agreement with the customer, through the technician on customers own protection- media. The emerging expenditures are settled over the position CU138 (only in the FRG) after ex- penditure. 3.7 Service information Service information (software and hardware releases/modifications) will be filed in the SIS info da- tabases. 3.8 Upgrades Software for providing new features is marketed through the sales channels.
Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 17 of 24 3.9 Tools/test equipment 3.9.1 Installation, generation, and administration systems No special tools are needed for the installation and start-up of the HiPath Xpressions Compact. No separate inspection, measuring and test equipment is available for checking the HiPath Xpres- sions Compact. The HiPath Xpressions Compact board has 2 LEDs for local trouble-shooting. They signal the following function states: - Description Green LED Yellow LED Boot procedure Off Off LED test (cold-start option) On On Reset of the Xpressions Compact board and deletion of the CDB Blinking Blinking Display of the lockout switch status Off On: switch is in board locked out position Off: switch is in board enabled position Hard disk test and start of the application Off Blinking Standby mode after successful start-up On Off Board error or switch is in locked out position Off On A switch can be used to block or release the board or to reset it. Existing connections are not released because of the lock out, but a renewed seizure is prevented. For more information, refer to Chapter 3.2 Start-up in the HiPath Xpressions Compact installation and administration manual 3.9.2 Tools/test equipment The tools and equipment for testing measuring and inspection are described in the Service Guide- line General.
Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 18 of 24 3.10 Service times The service times refer to the product models specified below, but not to the terminals or the line network. They illustrate the average expenditure in the first year after product introduction (M3). The installation times are applied as options to HiPath 3000 and assume the basic expenditure of SBE 11 (1.5h) for HiPath 3000 3350/3550 or SB 362 (2.5h) for HiPath 3750. Product model: HiPath Xpressions Compact, basic configuration with 2 ports to HiPath 3300/3350 and HiPath 3500/3550 Initial installation Activity Time in hours Category Make-ready time* 0.120 C Installation 0.040 B Start-up** 1.040 C Basic training 0.500 C Additional training Connection of applications Integration in networks Total: 1.700 C Extensions Activity Time in hours Category Minor MAC 0.12 C Major MAC Maintenance Activity Time in hours Category Make-ready time* 0.3 C Corrective maintenance 0.9 C * The make-ready time includes, for example: the journey to the customer (0.5 h), the time to log on to the remote service, paperwork, talking with the customer and handing over the product to the customer ** The start-up includes, for example: customer queries, configuration, data backup and function test.
Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 19 of 24 Product model: HiPath Xpressions Compact, basic configuration with 4 ports to HiPath 3700/3750 Initial installation Activity Time in hours Category Make-ready time* 0.120 C Installation 0.040 B Start-up** 2.640 C Basic training 0.500 C Additional training Connection of applications Integration in networks Total: 3.300 C Extensions Activity Time in hours Category Minor MAC 0.12 C Major MAC Maintenance Activity Time in hours Category Make-ready time* 0.4 C Corrective maintenance 1.3 C * The make-ready time includes, for example: the journey to the customer (0.5 h), the time to log on to the remote service, paperwork, talking with the customer and handing over the product to the customer **The start-up includes, for example : customer queries, configuration, data backup and function test. Note: If possible, access the administration software using the digital B channel access to attain short transfer times. At the site, digital access over an ISDN adapter on the Optiset E telephone is rec- ommended. 3.10.1 Configuration/maintenance costs Configuration and maintenance costs are listed in the ICN Price List for Direct Sales.
Service Guideline HiPath Workpoint Clients HiPath Xpressions Compact V1.0 Issue 1.0 from 02/02 Page 20 of 24 3.11 Escalation process The escalation process is described in the Service Guideline General. Deviation from standard procedure: The Speech Design Company provides service “level 3“. The ICN EN HO clearing office is the interface between SIEMENS service “level 2“ and Speech Design service “level 3“. Escalations to the Speech Design product support must be made over the ICN EN HO clearing office. Note: The clearing office is only for level 2 support contacts! 3.11.1 Mailbox of ICN EN HO SE 6 ICN EN HO SE 6 mailbox (analog and ISDN access): Telephone: 02302/667 - 3172 Telephone: 02302/278130 Note: The product support mailbox is only available to support level 2 (ITSC/RAC-T). 4 Training 4.1 Client Information on the Training Offer As a client of Siemens AG, you can obtain further information about this from your country-specific Siemens organisation. 4.2 Siemens Information on the Training Offer Information on course modules for this product can be obtained from the Training Institute. Training Institute - - course modules