Siemens HiPath Xpressions Compact Service Guidline

							Service Guideline   HiPath Workpoint Clients 
 
For internal use only 
HiPath Xpressions Compact V1.0     
Issue 1.0 from 02/02    Page 1 of 24 
 
 
 
 
 
Service Guideline 
 
Product:     HiPath Xpressions
 Compact 
 
Product version:    V1.0 
 
 
 
 
Printouts from the Intranet/Internet and copied files will not be updated. 
 
 
 
 
 
Status: released 
Issue: 1.0 
Date: 26.02.02 
Author: Kreißl, Günter 
Department:  ICN EN HO PM 4 
Telephon: 34552 
Fax: 26722 
E-mail: mailto:[email protected]
  
 
 
 
 
 
 
 
Siemens AG 2001 
The reproduction, transmission, or use of this document or its contents is not permitted without express writ-
ten authority. Offenders will be liable for damages.
 Internet/Intranet printouts and copied files shall not be 
subject to regular updates. 
All rights, including rights created by patent grant or the registration of a utility model or design, are reserved.  
						

							Service Guideline   HiPath Workpoint Clients 
  
HiPath Xpressions Compact V1.0     
Issue 1.0 from 02/02    Page 2 of 24   
 
History of changes 
 
Issue Date Changes 
V0.1 23.08.01 Creation of the Service Guideline HiPath Xpressions Compact 
Service Guideline V1.1 
V0.2 06.12.01 Adaptation of the service-guideline because the commercial 
exploitation structures has changed 
V1.0 11.02.02 Adaptation of the service-guideline chapter 3.10 service times  
because the commercial exploitation structures has changed 
V1.0 26.02.02 Corrections (red marked) 
 
 
 
 
Release 
 
Dept./Function Name Date Signature 
ICN EN HO PM 4 Günter Kreißl 12.12.01 G. Kreißl 
  
						

							Service Guideline   HiPath Workpoint Clients 
 
HiPath Xpressions Compact V1.0     
Issue 1.0 from 02/02    Page 3 of 24 
Contents 
1 Introduction 5 
1.1 General 5 
1.2 Country specifics  5 
1.3 Target Group 5 
2 Product information 6 
2.1 Product description  6 
2.2 Limitations/dependencies 7 
2.3 Product introduction  7 
2.3.1 Client Information, Product introduction  7 
2.3.2 Siemens Information, Product introduction  7 
2.4 Delivery 8 
2.4.1 Scope 8 
2.4.2 Delivery procedure, Damage during transport, and Unpacking quality  11 
2.5 Warranty 12 
2.6 Reporting 12 
2.6.1 SIS data 12 
3 Installation/start-up/maintenance 12 
3.1 Requirements placed on service personnel/skills  12 
3.2 Installation and start-up  12 
System Requirements 13 
3.3 Maintenance process  14 
3.3.1 SW  corrections 14 
3.3.2 HW  corrections 14 
3.3.3 New SW  versions 14 
3.4 On-site system access  15 
3.5 Remote system access  15 
3.6 Data backup 16 
3.6.1 Protection of the Data in the User Mailboxes  16 
3.6.2 Password Protection for Administration and Maintenance  16 
3.6.3 Data Backup 16 
3.7 Service information  16 
3.8 Upgrades 16 
3.9 Tools/test equipment  17 
3.9.1 Installation, generation, and administration systems  17 
3.9.2 Tools/test equipment  17 
3.10 Service times  18 
3.10.1 Configuration/maintenance costs  19 
3.11 Escalation process  20 
3.11.1 Mailbox of ICN EN HO SE 6  20 
4 Training 20 
4.1 Client Information on the Training Offer  20 
4.2 Siemens Information on the Training Offer  20 
5 Documentation 21 
5.1 Service documentation  21 
5.1.1 Ordering 22 
5.1.2 Address Siemens internal 22 
5.2 Important links  22 
6 Spare parts/logistics 23  
						

							Service Guideline   HiPath Workpoint Clients 
  
HiPath Xpressions Compact V1.0     
Issue 1.0 from 02/02    Page 4 of 24 6.1
 Initial spare parts – crash parts  23 
6.2 Spare parts 23 
6.3 Spare parts supply  23 
6.4 Ordering procedure  23 
7 Data protection and information security  23 
7.1 Siemens regulations  23 
8 Abbreviations 24 
  
						

							Service Guideline   HiPath Workpoint Clients 
 
HiPath Xpressions Compact V1.0     
Issue 1.0 from 02/02    Page 5 of 24 
1  Introduction 
1.1 General 
This service guideline describes product-specific features regarding installation, set-up and 
maintenance of HiPath Xpressions Compact V1.0. 
This document does not contain descriptions of the global processes and structures of the 
individual service organisations. 
We assume that the users at whom this document is aimed have a sound working knowledge of 
the general service procedures. 
 
This document is subject to the requirements of DIN ISO 9001 and in this respect is a controlled 
document. For certification in accordance with DIN ISO 9001 it is necessary to inform all organisa-
tional units concerned without exception. This document is subject to the CIP (Continuous Im-
provement Process). 
1.2 Country specifics 
Country specifics will be dealt with in the individual sections if necessary. 
1.3 Target Group 
RAC-T/ITSC managers 
Managers of the service organisations/delivery units 
Realisation management/engineering/project planning and technical processing managers 
Product support 
Communication partners 
  
						

							Service Guideline   HiPath Workpoint Clients 
  
HiPath Xpressions Compact V1.0     
Issue 1.0 from 02/02    Page 6 of 24 
2 Product information 
2.1 Product description 
Important hint:   
The HiPath Expressions Compact-boards of IVMP8 and IVMP8R are available    
in January / February 2002 ! 
 
HiPath Xpressions Compact V1.0 is the new integrated system family for messaging in HiPath 
3000 Version 1.2 and later (for Germany 
Hicom 150H V1.2 SMR F). 
 
Product Structure 
 
Xpressions Compact boards are available for HiPath 3350, HiPath 3550 and 3750 systems for both  
the wall mounting cabinet and the 19“ HiPath 3300/3500/3700 housing. 
 
    Xpressions Compact (P8/P8R), integrated board in entry market segment  
          for HiPath 3350/3300 
 
    Xpressions Compact (S8/S8R), integrated board in entry market segment  
Xpressions          for HiPath 3550/3500 
Compact = 
    Xpressions Compact (L8),  integrated board in entry market segment  
     for HiPath 3700/3750 
 
    Xpressions Compact (L24),  integrated board in standard market   
          segment for HiPath 3700/3750 
  
 
 
Configuration Parameters
 
 
Product  Memory capacity  Ports for messaging 
   
Xpressions Compact (P8/P8R)  100 h  8 
 
Xpressions Compact (S8/S8R)  100 h  8 
 
Xpressions Compact (L8)  100 h  8 
 
Xpressions Compact (L24)  100 h  24 
  
						

							Service Guideline   HiPath Workpoint Clients 
 
HiPath Xpressions Compact V1.0     
Issue 1.0 from 02/02    Page 7 of 24 
2.2 Limitations/dependencies 
The possible number of mailboxes is not limited by the license key but is tied to the type of 
system: 
 
HiPath 3300/3350:     500 mailboxes 
HiPath 3500/3550:     500 mailboxes 
HiPath 3700/3750:     500 mailboxes 
 
Furthermore, there are limitations for the following types of mailboxes: 
 
AutoAttendant mailboxes:  100 (50 for HiPath 3300/3350) from the 500 mailboxes 
Information mailboxes:  100 (50 for HiPath 3300/3350) from the 500 mailboxes 
 
Affects all HiPath Xpressions Compact boards: 
The HiPath Xpressions Compact data is not in the KDS backup. 
 
Configuration information 
• in the max. 1 Xpressions Compact board per system 
• allowed slots for Xpressions Compact 
- in the HiPath 3300: slot 4 or 5 
- in the HiPath 3350: slot 5 
- in the HiPath 3500: slot 4, 5, 6, 7, 8 or 9 
- in the HiPath 3550: slot 5, 7 and 9 
- in the HiPath 3700/3750 basic box: only slot 7; E
xtended Line Size (ELS)-box: only slot 8 
 
In addition
 – as far as the HiPath 3700/3750 is concerned – a ferrit (order-no. C39022-Z7000-C7) 
has to be applied in the basic box to the lead off cable of  the board in slot 6 resp. in the ELS-box 
to the lead off cable of the board in slot 7. In the case, slot 6 resp. slot 7 is not occupied by a 
board, then the ferrit has to be allocated to the lead off cable of the next board that is plugged in - 
left to the Xpressions Compact board (At the current status of the project, the information to the 
last bullet are to be seen as provisional.) 
• The Xpressions Compact-board of the type L24 and a SLMO24 should not be joint owners of the 
same PCM-bus. In the master/slave mode of the SLMO24, the complete accessibility is not guaran-
teed. 
• The Xpressions Compact-board of the type L8 and L24 are allowed to be applied and to be with-
drawn from a “running” HiPath-system. (hot-plugable) 
 
2.3 Product introduction 
2.3.1  Client Information, Product introduction 
As a client of Siemens AG, you can obtain further information about this from your country-specific 
Siemens organisation. 
2.3.2  Siemens Information, Product introduction 
The market launch dates can be found in the Sales Information. 
  
						

							Service Guideline   HiPath Workpoint Clients 
  
HiPath Xpressions Compact V1.0     
Issue 1.0 from 02/02    Page 8 of 24 
2.4 Delivery 
2.4.1 Scope 
Marketing items in direct sales, Germany  
 
HiPath Xpressions Compact integrated voice mail system 
as an option for Hicom 150 H V1.2 or HiPath 3000 
 
HiPath Xpressions Compact V1.0    L30250-U600-A141  1)3) 
integrated voice mail system        CU141 
with 8 ports to HiPath 3300/3350 
consisting of: 
 
for HiPath 3350 (wall model) 
1 x IVMP8 board 
S30122-Q7379-X100 
 
for HiPath 3300 (rack model) 
1 x IVMP8R board 
 S30122-K7379-Z100 
 
HiPath Xpressions Compact V1.0    L30250-U600-A131  1)3) 
integrated voice mail system        CU131 
with 8 ports to HiPath 3500/3550 
consisting of: 
 
for HiPath 3550 (wall model) 
1 x IVMS8 board 
S30122-Q7379-X 
 
for HiPath 3500 (rack model) 
1 x IVMS8R board 
 S30122-K7379-Z 
 
HiPath Xpressions Compact V1.0    L30250-U600-A133  1)3) 
integrated voice mail system        CU133 
with 8 ports to HiPath 3700/3750 
consisting of: 
 
1 x IVML8 board 
S30122-H7380-X100 
 
HiPath Xpressions Compact V1.0    L30250-U600-A134  1)3) 
integrated voice mail system        CU134 
with 24 ports to HiPath 3700/3750  
consisting of: 
 
1 x IVML24 board 
S30122-H7380-X 
 
  
						

							Service Guideline   HiPath Workpoint Clients 
 
HiPath Xpressions Compact V1.0     
Issue 1.0 from 02/02    Page 9 of 24 
Optional expansion items for HiPath Xpressions Compact 
 
Feature configuration    L30250-U613-A142  
Automatic attendant console     CU142 
for HiPath Xpressions Compact 
 
Addition-expenditure for installation with   L30250-U613-A138      4) 
parameters differently from default-values  CU138 
for HiPath Xpressions Compact after  
expenditure per hour 
 
Legend: 
 
1) Possible max. 1x in Hicom 150 H V1.2 (Point, Com and Pro) or HiPath 3000. 
System upgrade possibly required. 
The IVMS8 or IVMS8R or IVML8 or IVML24 board each occupy one slot in the switch. 
 
2) To be ordered max. 1 time as an option for Xpressions Compact, type IVMS8/IVMS8R, IVML8 
or IVML24. 
 
3) The documentation for HiPath Xpressions Compact (operating documentation) is included with 
the switch documentation on the CD-ROM. 
It may be necessary to re-order the current system documentation on CD-ROM under P31003-
H1012-C100-*-6Z19 from LFZ-Fürth if older version switches are upgraded with HiPath 
Xpressions Compact. 
 
4) In principle, the tidings-specific parameters can (differently from default-parameters), through 
the customer himself determines and is pretended with help of the system-planner to the System 
configuration.   
On tidings-wish, the retrieval as well as the reception can take place into the system-planner 
through the service-technician.   
In both cases, the tidings-specific system-configuration of the service-technician must be enforced 
after expenditure. 
  
						

							Service Guideline   HiPath Workpoint Clients 
  
HiPath Xpressions Compact V1.0     
Issue 1.0 from 02/02    Page 10 of 24  Marketing items for distributors in Germany and for IM
 
 
HiPath Xpressions Compact integrated voice mail system
 
as an option for Hicom 150 H V1.2 or HiPath 3000
 
 
HiPath Xpressions Compact V1.0   L30251-C600-A279   1)3)  
integrated voice mail system      DU279 
for 8 ports with IVMP8 module to 
Hicom 150 H OfficePoint V 1.2 or HiPath 3350  
(wall model) 
consisting of: 
 
1 x IVMP8 board 
       S30122-Q7379-X100 
 
HiPath Xpressions Compact V1.0   L30251-C600-A280   1)3)  
integrated voice mail system      DU280 
for 8 ports with IVMP8R module to 
Hicom 150 H OfficePoint V 1.2 or HiPath 3350  
(19 rack model) 
consisting of: 
 
1 x IVMP8R board 
       S30122-K7379-Z100 
 
HiPath Xpressions Compact V1.0   L30251-C600-A281   1)3)  
integrated voice mail system      DU281 
for 8 ports with IVMS8 module to 
Hicom 150 H OfficeCom V 1.2 or HiPath 3550  
(wall model) 
consisting of: 
 
1 x IVMS8 board 
       S30122-Q7379-X  
 
HiPath Xpressions Compact V1.0    L30251-C600-A282  1)3) 
integrated voice mail system        DU282 
for 8 ports with IVMS8R module to 
Hicom 150 H OfficeCom V 1.2 or HiPath 3500 
(19 rack model) 
consisting of: 
 
1 x IVMS8R board 
       S30122-K7379-Z  
 
HiPath Xpressions Compact V1.0    L30251-U600-A283  1) 3) 
integrated voice mail system        DU283 
for 8 ports with IVML8 module to 
Hicom 150 H Office Pro V 1.2 or HiPath 3700/3750 
(Wall and 19 rack models) 
consisting of: 
1 x IVML8 board 
       S30122-H7380-X100