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Siemens Hicom 118 Operators Guide

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    							11
    Recalls to Switchboard
    An extended call will recall to the switchboard after 30 seconds if the extension
    has not answered or is still busy.
    WHAT YOU HAVE TO DO WHAT HAPPENS
    RECALLing FROM 12
    >
    Lift handset external
    enquiry?>
    You are now connected to the
    caller.
    If recall is due to:
    1. No reply from extension  Ext. o off
    2. Extension still busy  Ext. o on 
    						
    							12
    Recalls - Cont’d
    WHAT YOU HAVE TO DO WHAT HAPPENS
    You now have 3 options:
    1. Re-extend to same extension
    2. Extend to a new extension
    3. Caller will call again.
    1. Depress Ext No key
    Call re-extended to same extension
    Depress RELEASE key14:34 thu. 26 jun. 97.
    >
    2. Depress new Ext No key Call extended to new extension
    Depress RELEASE key14:34 thu. 26 jun. 97.
    >
    3. Release call Caller will call again
    Depress RELEASE key14:34 thu. 26 jun. 97.
    >
    Call now disconnected.
    If no Ext No key is available you can
    return to extended call by depressing
    the PICKUP key and dialling the relevant
    extension number.
    You don’t have to wait for the call to
    recall to you. 
    						
    							13
    Extension Calls Switchboard
    WHAT YOU HAVE TO DO WHAT HAPPENS
    Ext o flashes
    from: 12
    >
    Lift handset12
    enquiry?>
    You are now connected to ext 12
    Switchboard Calls Extension
    WHAT YOU HAVE TO DO WHAT HAPPENS
    Depress Ext No key12
    set callback?>
    Ext. o on
    When the extension answers12
    enquiry?>
    You are now connected to ext 12 
    						
    							14
    Outgoing Call from Switchboard
    WHAT YOU HAVE TO DO WHAT HAPPENS
    Depress 00
    >
    Key in required number0407-4111
    e.g. 407-4111>
    Extend call to extension
    Depress Ext No key (e.g. 12)12
    return to held call?
    Announce call and then
    Depress RELEASE key orcall transferred
    replace handset>
    Last Number Redial
    The system automatically stores the last external number dialled from the
    switchboard. (The last 3 numbers dialled will be displayed).
    Redial last number
    Depress REDIAL key04074111
    next?>
    System will now redial the number 
    						
    							15
    Call Intrusion
    You have a call for a busy extension and wish to intrude (break-in).
    WHAT YOU HAVE TO DO WHAT HAPPENS
    Depress busy Ext No key (e.g. 12)12
    return to held call?
    Depress INTRUSION keyintrusion:12
    return to held call?
    Override Tone is heard
    Inform extension of waiting call
    Depress RELEASE key14:34 thu. 26 jun. 97.
    >
    Call is now camped onto the busy
    extension. 
    						
    							16
    3 Way  Conference
    The system allows for a 3 way conference with 2 external or 2 internal parties
    and the switchboard.
    You are engaged on an external call and wish to include another party.
    WHAT YOU HAVE TO DO WHAT HAPPENS
    external
    enquiry?>
    Depress 
    4 44 4
    4please dial
    return to held call?
    Dial 0 plus external number652-2000
    Wait for answerreturn to held call?
    or
    Dial internal number (e.g. 18)18
    Wait for answerreturn to held call?
    Depress 
     to scroll to Conferenceext 18
    conference?>
    Depress 
    4 44 4
    4conference
    clear conference?>
    Warn tone is heard and all parties
    are connected
    Depress 
    4 44 4
    4 to clear
    or continue with options on
    page 17 
    						
    							17
    3 Way Conference - Cont’d
    The Operator, or Initiator, may exclude any party from the conference.
    WHAT YOU HAVE TO DO WHAT HAPPENS
    Exclude 1st Party
    Depress  onceconference
    release: external?>
    Depress 
    4 44 4
    4conference
    mute on?>
    Exclude 2nd Party
    Depress  twiceconference
    release: 17?>
    Depress 
    4 44 4
    4external
    enquiry?>
    Control of the conference can be handed over from the Initiator to an internal
    party.
    Exclude Initiator
    Depress  three timesconference
    withdraw?>
    Depress 
    4 44 4
    4replace handset
    > 
    						
    							18
    Call Forwarding / Divert
    This feature allows for 3 types of forwarding of calls for the switchboard to be
    diverted to any extension of your choice.
    WHAT YOU HAVE TO DO WHAT HAPPENS
    Depress DIVERT keydiversion type:
    1 - all calls?>
    SPEAKER o on
    SERVICE o on
    Depress 
    4 44 4
    4to:
    >
    Enter required Ext No (e.g. 18)to: 18
    save entry?>
    Depress 
    4 44 4
    4saved
    >
    All calls will now be forwarded to
    selected extension
    Cancel Forwarding
    to:18
    >
    Depress DIVERT key (or #1)divert cancelled
    >
    VInternal & External calls = 1
    External calls only = 2 All calls will now ring on the
    Internal calls  = 3 switchboard 
    						
    							19
    Central Abbreviated Dialling
    The system stores a maximum of 256 telephone numbers (100-355). The
    switchboard, or authorised extensions, may access any of these numbers.
    WHAT YOU HAVE TO DO WHAT HAPPENS
    Programme
    Enter code 
    * ** *
    *95sys. admin
    user data?>
    SPEAKER o on
    SERVICE o on
    Depress 
    4 44 4
    4sys. admin
    1=central abb dial?>
    Depress 
    4 44 4
    4100:-
    +=next?>
    Depress 
    100:-
    * ** *
    *=change entry?>
    Depress 
    4 44 4
    4100:
    >
    Enter required External Tel. No.100:
    (preceded by 0)=confirm?>
    Depress 
    4 44 4
    4100:-
    +=next?>
    Depress 
    4 44 4
    4 for next entry101:-
    +=next?> 
    						
    							20
    Central Abbreviated Dialling - Cont’d
    Use the System Abbreviated Dialling
    - select the relevant access code from the Abbreviated Dialling Directory
    - dial the relevant code
    * ** *
    * 7100 - 
    * ** *
    * 7355
    DIALLED NUMBER
    - wait whilst the system dials the number
    The system will dial the required external number, the time taken will vary
    according to the type of main exchange to which your Hicom 118 is connected. 
    						
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