Sharp Ux 340l Plain Paper Fax Machine Operation Manual

129
11. Trouble-
shooting
11.  Troubleshooting
Problems and Solutions
If you have any problems with your fax, first refer to the following 
troubleshooting guide. If you cannot solve the problem, call Sharp's 
Customer Assistance Center at 1-800-BE SHARP.
Line error
Problem Solution
LINE ERROR appears in 
the display.Try the transaction again. If the error persists, check 
the following:
Check the connection. The cord from the 
TEL. 
LINE jack to the wall jack should be no longer than 
six feet....

Problems and Solutions
130
Dialing and transmission problems
Problem Solution
No dial tone when you 
pick up the handset or 
press the 
SPEAKER key.Make sure the handset cord is connected to the 
correct jack. See 
Connecting the handset on page 
11.
Dialing is not possible.Make sure the power cord is properly plugged into 
a power outlet.
Make sure that the telephone line is properly 
connected to both the 
TEL. LINE jack and the wall 
jack.
Make sure that the fax machine is set to the correct...

Problems and Solutions
131
11. Trouble-
shooting
Reception and copying problems
Problem Solution
The fax machine doesnt 
receive documents 
automatically.Make sure that the reception mode is set to FAX. If 
you subscribe to a distinctive ring service, make 
sure that the Distinctive Ring function is set to the 
correct ring pattern. If you do not subscribe to a 
distinctive ring service, make sure that Distinctive 
Ring is set to OFF SETTING. (See 
Distinctive Ring 
on page 98.)
The power is on, but no...

Problems and Solutions
132
A received document or 
copy prints out in strips.Make sure the operation panel and the printer 
compar tment cover under the operation panel are 
completely closed (press down on both sides of 
each). (To close the printer compartment cover, 
grasp the top of the operation panel and pull to 
open it, and then press down on both sides of the 
printer compartment cover.) 
The quality of copies is 
poor and/or black spots 
appear.Any dirt or material on the scanning glass will...

Problems and Solutions
133
11. Trouble-
shooting
General problems
Problem Solution
Information cannot be 
programmed in the fax.Make sure the fax is plugged in and the imaging 
film and paper have been loaded. (Programming is 
not possible if the imaging film and printing paper 
have not been loaded.) See 
Loading the Imaging 
Film and 
Loading Printing Paper in Chapter 1.
Nothing appears in the 
display.Make sure the power cord is properly plugged into 
a power outlet.
Connect another electrical...

Messages and Signals
134
Messages and Signals
Display messages
Note: 
If you have turned on the Caller ID function, see Caller ID in 
Chapter 8 for display messages related to Caller ID.
CHECK PAPER SIZE The paper size setting is incorrect. Change the paper 
size setting as explained on page 23.
COVER OPEN The print compartment cover (under the operation 
panel) is open. Open the operation panel (grasp the 
top and pull toward you), and then press down firmly 
on both sides of the print compartment cover...

Messages and Signals
135
11. Trouble-
shooting
LINE ERROR Transmission or reception was not successful. Press 
the 
STOP key to clear the message and then try 
again. If the error persists, see 
Line Error on page 
129.
LINE IS IN USE An extension phone connected to the fax is being 
used. Do not lift the faxs handset or attempt 
transmission at this time, as this will interrupt the 
conversation on the extension phone.
MEMORY IS FULL The memory is full. This may occur during fax 
reception if too much...

Messages and Signals
136
OVER HEAT The print head has overheated. Operation can be 
continued after it cools.
PAPER JAMMED The printing paper is jammed. See the following 
section, 
Clearing Paper Jams.
READY TO SEND A document has been loaded and the fax machine is 
waiting for you to begin faxing or copying.
RECALLING This appears if you attempt to send a fax by 
automatic dialing and the line is busy or the receiving 
fax machine does not answer. Your fax machine will 
automatically reattempt the...

Clearing Paper Jams
137
11. Trouble-
shooting
Clearing Paper Jams
Clearing a jammed document
If the original document doesn’t feed properly during transmission or 
copying, or DOCUMENT JAMMED appears in the display, first try 
pressing the START /MEMORY 
key. If the document doesn't feed 
out, open the operation panel and remove it.
Important:
Do not try to remove a document without opening the operation panel. 
This may damage the feeder mechanism.
1Open the operation panel by grasping 
the finger...

Clearing Paper Jams
138
2Open the operation panel (grasp the 
finger hold and pull up), and then pull 
the release on the right side of the 
machine forward to open the print 
compartment cover.
3Gently pull the jammed paper out of 
the machine, making sure no torn 
pieces of paper remain in the print 
compartment or rollers. Clearing jammed printing paper
1Pull the paper release plate forward 
and remove the paper.
all-ux340L.book  Page 138  Thursday, December 23, 1999  5:37 PM